Summary of personal work of toll collectors in expressway: 5 articles.

Summary is a written material to analyze and study the experience or situation at a certain stage of work, study or thought. It can help us straighten out the knowledge structure, highlight key points and break through difficulties, so we need to go back and summarize and write a summary. How should I write a summary? The following is my personal summary of the work of toll collectors in expressway, hoping to help you!

Personal work summary of toll collectors in expressway 1

I am honored to be hired by _ _ Expressway and assigned to work at Huaqiao Station. In the past six months, my business knowledge has been deepened and my operation skills have been improved. I have been able to handle all kinds of emergencies very skillfully and quickly, which has been unanimously recognized by leaders and colleagues. Now let me briefly describe my work in the past six months.

Ideological study: First, learn from the initial and most basic Regulations on the Operation and Management of Toll Collectors, and strive to get familiar with and adapt to the post as soon as possible, so as to consolidate and improve the foundation; Secondly, we will continue to seriously study the spirit of various documents and policy points of higher authorities and party committees on charging work, such as the identification of green transportation; Management of flood control vehicles, etc. Finally, I started with efforts to improve my ideological and theoretical level, and extensively read the special report on strengthening professional quality and the theoretical literature on practicing Scientific Outlook on Development. After studying hard for half a year, my theoretical knowledge and professional accomplishment have been enriched and deepened to a great extent, and I have benefited a lot from applying them to practice.

Work skills: First of all, constantly strengthen their own learning and lay a solid foundation. All new spiritual policy notices about charging work should be carefully read, grasped in time, strictly implemented and urged from time to time. Secondly, pay attention to learning from the monitor and other colleagues with rich work experience, ask for advice, learn lessons, make sure not to make mistakes again, and strive to be foolproof. Finally, actively participate in various business skills competitions, win without arrogance and lose with grace, find shortcomings from the competition, make up quickly and strive for perfection. Now, my working ability has been tested by time. In the past six months, I haven't made any mistakes, been short of money or issued an inspection report. In the days to come, I will continue to maintain a modest and prudent attitude and make further progress in my graduation thesis on e-commerce.

Ability training: First, vigorously develop personal hobbies, read famous books extensively, and actively write reading notes and reading experiences. In addition, he also actively contributed to the company's website and local publications, and most of his articles were adopted, which greatly stimulated his self-confidence. Secondly, pay attention to strengthening physical exercise and improving physical fitness. I make full use of my spare time to organize and participate in basketball, table tennis and badminton competitions with my colleagues. Not only improved and enriched the sports skills, but also gained a lot of fun and enriched the spare time. After half a year's strengthening, my writing ability has been greatly improved, and my physical fitness has also been significantly enhanced. The improvement of writing ability can ensure that I can finish my work summary, work sentiment and other articles in time, and the improvement of physical quality can ensure that I always maintain my passion and stable mentality in my work and serve the public with a fuller spirit.

20__ is a new starting point of my life, a year of study, a year of harvest and an unforgettable year. I will take advantage of the east wind of 20__ to meet and complete the work plan and tasks of 20__ with a more positive attitude. I firmly believe that hard work will lead to success, so in the new year, I will work harder and strive for greater success!

Summary of personal work of toll collectors in expressway II

Time flies, and 20__ years will be over in a blink of an eye. Looking back on one year's work, it was boring, but it was a lot of fun. I always treat my work as an excellent toll collector, diligent, earnest and enterprising, and make my due contribution to high speed. The work this year is summarized as follows:

First, conceptually.

In the spirit of "don't work hard today, try to find a job tomorrow", I successfully completed all the tasks assigned by my superiors. At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.

Second, in learning.

I constantly strengthen the study of laws and regulations, safe production and charging business, and conduct a thorough inspection at the end of each month. If I fail the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with good business skills and strong legal and safety awareness.

Third, in terms of fee-based card issuance.

I always remind myself to collect every sum of money and issue every card to minimize unnecessary mistakes. According to preliminary statistics, by the end of, I * * * issued pass cards 1 piece, of which 2 license plates did not match; * * * Take back the pass card and collect the RMB toll, without error. Although it is awarded the title of "double hundred billion error-free technical experts" every year, there are still mistakes in issuing cards, and we should not be proud of winning the title of "one million yuan error-free". I will make further efforts on the basis of the original, so as to make the card issuance error-free.

Fourth, in terms of work discipline.

I strictly abide by the rules and regulations in the station, do my job well, and can fully perform the eight forbidden and fifteen forbidden contents of charge order management, so I don't pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.

Fifth, in terms of civilized service.

There is a saying that the management of distribution fee is better than the construction of windows. What does this mean? Does it mean smile service? Yes, we should show eight teeth and serve with a smile when dealing with drivers and passengers passing by! In my work as a toll collector, I will cooperate with every driver and passenger, smile at every passing car, patiently answer questions raised by drivers and passengers and solve problems for drivers and passengers. When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.

I remember one night shift, when I was on duty outside at night, a G car with northeast license plate suddenly jumped up when passing the weighing platform, so I stopped it in time and asked him to weigh it again. As a result, the driver refused and said, "What are you? Expressway is owned by your family. Why did I jump? " Is it in your way? Mind your own business "I was so angry that I really wanted to have a good fight with him." Later, considering the appeal service I have been advocating, that's it. One more thing is better than one less thing. In order not to be complained by the driver, I had to swallow my pride and let him off without saying anything. In our business, that's it. It will be a little unpleasant. The most important thing is to do a good job. This example is a negative example. What you did was not unfair service, but dereliction of duty. It shouldn't be written in it If you want an example, you can give an example. Although you were angry, you patiently explained to the driver, and finally safeguarded the interests of your toll station and needed to be changed.

Sixth, in terms of employee life.

We are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.

In the past year, I have done so much work that I can't finish it all at once. These are all heartfelt feelings. I hope the company leaders will test me and I will accept the test.

Summary of personal work of toll collectors in expressway III

Time flies. In a blink of an eye, I have been working happily at the toll booth for almost two years. In these two years' work, under the leadership of stationmaster, clerk and monitor, I have been able to charge fees calmly and accurately every day from the initial anxiety and tension and operate the equipment skillfully. On the long queue of expressway, on the flat and wide road, at the solemn toll window, countless figures pass by, forming a unique and beautiful scenery on the vast land. They come from different places, but they are all fighting for the same goal, that is, the development of expressway, the revitalization and take-off of Beijing's economy, and staying away from friends and relatives. Without the noise of the city, high-rise buildings, traffic and neon lights, there are only frontiers, hardships and loneliness.

To outsiders, expressway toll collectors are satisfied with their work, with good working conditions, dignity and beautiful scenery, which is enviable and fascinating. As everyone knows, they also have their own hardships and difficulties. Because of the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll booth is a service window and a window to show the good professional image of expressway people. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!

Repeat civilized expressions day after day, busy charging and issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. The three-foot sentry box is the place where our work is dedicated, and what happens inside is the whole content of our work, which is simple and boring. However, for the prosperity of expressway industry, "I work hard for one person, I am happy for thousands of families", which makes us have the heart of dedication! It was dark and all was silent. When people fell asleep, we got up again soon. After washing in a hurry, we lined up neatly and came to the three-foot toll station. The stars are with us, and the sun and the moon are with us. When the earth gently lifts its veil like a shy girl, the rising sun rises slowly from the east, and we fall asleep in the morning fog. For a long time, we have been spending this time repeatedly, upside down day and night, but without complaint! Most of the toll collectors who work in expressway toll stations are far away from family and friends, and there are even lingering lovers who are far apart and lovesick. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there is no legal holiday at the toll station, even on the first day of New Year's Day, but we can all tolerate it! We regard the station as our home and our colleagues as our brothers and sisters. We are like a family in this warm and caring family. We support and help each other at work, care for each other in life, report to the station leader for help when encountering difficulties, and talk to brothers and sisters when encountering troubles.

We are repeating simple and complex, ordinary and great work every day. We are working hard to implement the service promise of "affable, never tired of asking questions, not anxious and impatient, and patiently explaining". With full work enthusiasm, I will do my best to "be kind to the elderly, be patient with the grumpy, help those in need, and be careful with the inquirers". Work with the purpose of "serving the people and contributing to society" and test whether your service work is in place with "whether the people are satisfied". However, our efforts and efforts make a few drivers don't understand, and in return, some drivers make trouble and abuse unreasonably, and they have to smile and be polite when they are wronged to tears. But we have no regrets!

This is our highway toll collectors, a group of toll collectors who are brave enough to devote themselves to the highway cause, for the safety and happiness of thousands of families in Qian Qian, for the vigorous development of the highway cause and for the leap-forward development of Beijing's economy.

Summary of personal work of toll collectors in expressway 4

In the past year, with the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, I persisted in studying and improving myself, and was strict with myself in all aspects, loving my post and being dedicated, working hard and striving for good results. All work tasks have been successfully completed. My thoughts and work in the past year are summarized as follows:

First, in terms of ideology and politics.

Strive to improve theoretical cultivation and consciously use theory to guide work. Support the leadership of the party, abide by the law, be honest and self-disciplined.

Second, in learning.

As a learning employee, I not only studied political theory, but also learned the knowledge of collection business and related laws and regulations for one year. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.

Third, in terms of service attitude

I know that the image of the toll collector represents the overall image of Shanghai, Hangzhou and Ningbo, so I always dress neatly as required. I always pay attention to my service attitude and use polite language at work. Charging is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Fourth, in terms of charging work.

In the charging work, I study hard, practice hard, ask if I don't understand, and master the operating procedures skillfully. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also ensured that every car carefully verified the vehicle model, carefully checked the tickets, carefully counted the banknotes, carefully lifted the poles, and did a good job meticulously. At the same time, in order to do a good job of charging, I always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when encountering problems, and correct and solve problems in time, which is fruitful.

Fifth, in daily life.

In my class, everyone calls me "boss". As my eldest brother, I always care about my brothers and sisters. In front of them, whether at work or in life, I am strict with myself, work hard and get less, set an example and help my comrades enthusiastically. For example, in order to have a clean and tidy working environment, I always take the lead in cleaning regardless of fatigue and drowsiness.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the monitor, and improve my professional level and ability and quality through continuous learning. Be an excellent toll collector with assured leaders, satisfied drivers and dedication.

Expressway toll collector personal work summary 5 pages.

Over the past year, under the leadership of the stationmaster, I have been able to charge fees calmly and accurately every day from the initial anxiety and tension, and operate the equipment skillfully. This experience is of great help to my future work. Now let me sum up my experience and feelings in these months.

First, service attitude.

I know that the image of the toll collector represents the image of the whole toll booth, so I always dress neatly as required. I always pay attention to my service attitude and use polite language when I work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Second, charging work.

At the beginning of the trial charging work, I studied hard and practiced hard. Ask if you don't understand, and you will soon be proficient in operation. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the model, issues tickets carefully, carefully checks tickets, carefully counts banknotes, carefully lifts poles and meticulously does a good job. At the same time, in order to do a good job, I always pay attention to the cooperation with webmasters, inspectors and monitoring rooms, ask for instructions and report problems in time, correct and solve problems in time, and effectively reduce the error rate. Over time, the number of posts has increased, the work efficiency has been greatly improved, and the business has become more skilled. I remember that the child had a high fever at 9 o'clock in the evening. I took my child to see a doctor, and when the child finished intravenous drip, it was already 3 am. I only slept for three hours and then went to work. 16, my arm is tired and sore since I took over. Even at night, there are many large dump trucks passing by, charging N yuan, setting a record for individual charges at all stations across the line.

Third, daily life.

Everyone in my class calls me "Big Sister". As a big sister, I always care about my brothers and sisters. In front of them, whether in work or life, I am strict with myself, work hard and get less, set an example and help comrades enthusiastically. For example, in order to have a clean and tidy living environment, I always take the lead in cleaning regardless of fatigue and drowsiness. In order to make everyone eat better, I often go to the canteen to help pack jiaozi, steamed buns, pick vegetables, and sometimes bring some fresh vegetables. I am also very happy to see everyone eating happily.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the deputy stationmaster, and improve my professional level and ability and quality through continuous learning. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.

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