Can artificial intelligence really replace human beings?

No, it can only bring convenience to mankind!

After the rise of artificial intelligence, the development of artificial intelligence is changing with each passing day, and the fields involved are becoming more and more extensive. In the eyes of many people, artificial intelligence not only brings technological progress, but also adds beauty to people's lives, which also raises people's concerns about whether artificial intelligence will replace people's role in many fields.

"At present, artificial intelligence has not played the role of' replacing people', but more of a' division of labor and cooperation' with people." A product manager of the AI platform department said in an interview that artificial intelligence will not completely replace the role of people at this stage, but it will liberate people from some complicated jobs. "In the cooperation with Baby Home, the screening and comparison of the two photo libraries mainly depends on the manual strength of volunteers, which is time-consuming and laborious, and the human eye may always be flawed. After Baidu joins, it can not only help the baby go home to design and realize the centralized management of information, but also bring all the clues together. Coupled with Baidu's cross-age face comparison technology, it can also help the baby go home as soon as possible to find highly suspected cases and hand them over to volunteers to track the landing clues. "

In the application of customer service robots, artificial intelligence is also developing in the direction of "peaceful coexistence" with people. According to Netease Seven Fish, intelligent customer service can be organically integrated with manual customer service, which can be realized by using semantic recognition technology, context-related technology and some technologies of historical conversation analysis to track the communication process between customer service and users in both directions, and the machine suggests answering options to help manual customer service solve users' problems efficiently. Man-machine mutual assistance mode can help standardize standard services while improving efficiency, and at the same time reduce the dependence on customer service training for new employees. On the contrary, human behavior will realize the adjustment of the machine and form a virtuous circle. "The mode of man-machine mutual assistance can greatly improve the efficiency of manual customer service, standardize symbol service, and help reduce the dependence on the training of new customer service employees. On the other hand, human behavior realizes the adjustment of the machine and forms a virtuous circle. Taking intelligent monitoring as an example, intelligent system can realize all-round, real-time and multi-dimensional comprehensive monitoring in daily work. Once the set taboo items or emergencies are found, the team leader will immediately receive omni-channel reminders or early warnings including PC and mobile terminals. The team leader can intervene or take over the dialogue in time to prevent negative problems, which is a qualitative change compared with the previous quality inspection and spot check. "

In the face of "will humans be replaced by artificial intelligence?" On the contrary, Netease Seven Fish thinks that now is "the best time that has just begun". The technicians of Netease Seven Fish believe that the creativity and sensibility of human beings will be fully combined with the efficiency of robots, thus forming a scene different from any previous era. For customer service robots, human opportunities are fully coordinated, and robots can not only solve customer problems independently, but also help humans play an important role; More than 90% of the problems will be solved by robots; At the same time, there will be roles and division of labor such as robot trainers and intelligent operation centers in the industry; From the perspective of career evolution, the ability requirements, functional division and salary structure of customer service positions will change greatly.