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Summary of Property Work 1 One year is about to pass, ushering in a wonderful year. Looking back over the past year, under the guidance and strong support of the company's boss, under the direct leadership of the company, according to the company's work requirements, with "your satisfaction is our eternal pursuit" as the service purpose, "people-oriented, honesty as the source, quality first" as the management concept, "building a brand with higher efficiency" as the development goal, with the creed of every employee and through the joint efforts of all employees, Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in 2008.

First of all, the main work is.

First, do a good job in the overall quality construction of the cleaning team and strengthen the ideological education of employees. Let every employee realize that "the company is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the customer is God", so that every employee can put himself in the shoes of the residents in the service-"think what the residents think and worry about what the owners are worried about", satisfy the owners before the owners speak, and let the residents deeply feel the warmth of home. At the same time, we also pay attention to the study of some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development. Make every employee always get up the courage and maintain the most vigorous fighting spirit.

Second, various rules and regulations have been further improved. Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations to achieve the goal of "responsibility to people and post to people"

Let every employee realize his own shortcomings and actively seek improvement and enterprising.

Third, pay close attention to the appearance, appearance and image construction of cleaning staff, and pay close attention to the etiquette and courtesy management of employees. According to the requirements of Party A and the company, dressing the shall regularly check the gfd of employees, so as to ensure that the cleaning team is dressed neatly, courteous, full of energy and smiling.

Fourth, appoint people and posts, and the responsibility lies with people. According to the actual situation of the park, according to the working ability and specialty of each employee, marking, scribing, building division, corridor allocation, post allocation and positioning are carried out, so that everyone has something to do and everyone is responsible. Every day, according to the situation of the divided responsibility area, check and find problems, correct them immediately, and always keep the community and buildings clean and tidy. Let residents and Party A be satisfied.

Fifth, attach great importance to regular and irregular inspections by superiors. This year, Ocean Shipping Company has more inspections, stricter requirements and higher standards. In this case, we attach great importance to organizing manpower and material resources in time to ensure that every inspection satisfies the owner. There were no major problems after several inspections. Maintained the company's image.

The intransitive verb pays attention to the relationship with Party A. When he is in charge of ocean transportation, he pays special attention to the relationship with Party A. Knowing that a good relationship with Party A is the basis of our work is convenient for our work. Communicate with Director Yuan of Party A frequently, solicit opinions from Party A, and enhance feelings. Rectify the problem in time, please check it by Party A..

Seven, with their own affinity to unite every employee, with their own image power to influence every employee, can become one with the cleaning staff is strict with them.

At the same time, we should care about them in life, be considerate of them, and help them solve their worries in time if they have difficulties. Let them put down their burdens, travel light and concentrate on their work.

Eight, can make monthly and weekly work plans in time. Make the work planned, purposeful, orderly and without omission.

Nine, gradually standardize the management of cleaning products in and out of the warehouse, and pay close attention to energy saving and consumption reduction. In response to the company's call for energy saving and consumption reduction, we regularly inspect and clean all the equipment according to our actual situation in our daily work, so as to reduce the maintenance times caused by inadequate equipment maintenance. Every cleaning staff should turn off the tap in time when people turn off the lights and water, and start from small things. First, tie the mop with things, nail it firmly, reinforce it and maintain it carefully to prolong the service life of the equipment as much as possible. Bags and rags can be carefully used three times, never twice. When you apply for cleaning products every month, please ask for them as planned, and don't ask for more, which can save money for the company.

Ten, in strict accordance with the cleaning management procedures and cleaning standards and the company's inspection evaluation score of 3 points, the implementation of the work inspection system including self-inspection, mutual inspection, supervisor inspection, spot check and other inspection systems will effectively link the assessment results with the employee's salary. Clear rewards and punishments for diligence and laziness. Insist on patrolling the park every day, effectively stop all kinds of illegal phenomena, and supervise the cleaning work on the spot. Implement various meeting systems, and insist on daily evaluation, weekly summary and monthly evaluation.

1 1,1in October, after being transferred to Wanda as the supervisor, we grasped the statistics of recruiters and consumables from scratch, invited them to make various plans to enter the market and set posts for land reclamation personnel.

Positioning, communication, thinking about everything-front building, downstairs, back building. At the same time, he is also responsible for the management of wanda plaza basement in Taiyuan Street.

Second, the existing problems

1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

2. All kinds of records are irregular and incomplete. The professional level of various system records is insufficient and imperfect, and the records without specialization lack cleanliness and beauty.

Third, the rectification measures

In view of the above shortcomings, I will focus on the study and training of professional skills and knowledge in the coming year, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet various needs, satisfy the owners, satisfy Party A, and cultivate a cleaning team with strong professional performance, warm and thoughtful service and ability to fight hard battles, so as to repay the company's training for us and make our big family prosper and grow. The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders, under the direct leadership of manager Jin and with the efforts of all cleaning staff, we will have better performance.

Four, the annual work plan, standards and objectives.

According to the work situation in 2008 and the requirements of the company, the work content is deeply excavated and refined, and the work plan, standards and objectives for 2008 are formulated.

I. Standardization of cleaning work

1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. Is the premise of doing a good job of cleaning. Only the professionally trained team can meet the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, class meetings and on-the-job demonstrations are adopted for training. The monitor teaches the old employees to inherit, help and give play to the monitor's business skills, and arouse the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly explain the key points of training, so as to be diligent and Aauto Quicker, that is, be rough first, then fine, be in place in one step, and be thorough at once, that is, take away all garbage and sundry tools. Take employee training as the index task of daily work, and use appropriate time to focus on training once a week. The training contents include basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, in daily work, uninterrupted guidance and training work runs through the whole year. After the training, the assessment standard and actual operation should be conducted, 100 qualified theory assessment, and 95 passed.

2, according to the requirements of standardization, the responsibility of posts, personnel and floors shall be assigned to people, and posts shall be assigned to people, and post responsibility letters shall be signed. Let employees remember the arrangement on the standard daily worksheet.

Summary of Property Work 2 Dear Leader:

Hello!

I'm Xu Hui, director of case reception. I am very lucky to join the big family of Wanxin Property. I've been in the company for almost three years in a blink of an eye! Looking back on my work experience since I joined the company, I was deeply moved. /kloc-in August of 0/3, he worked as a receptionist in the reception department in March, and as a case manager in August of xx. Now I am working as a case manager in eton manor and working part-time in the customer service department in eton manor. During my tenure, I have been conscientious, with a positive attitude and outstanding performance. At the same time, he won the advanced personal honor in the advanced personal selection of xx, and his personal professional knowledge has also been significantly improved. I feel honored for this. Of course, these achievements are attributed to the guidance of the company leaders and the help of colleagues, and we also thank the company for providing us with such a platform to fully show ourselves. The following is the recent work report of this position:

1. Daily management of the venue: responsible for the daily management, training and outsourcing security supervision of the reception staff and cleaning staff of Eaton venue, supervising the reception department of Emerald Manor, and cooperating with the marketing department to organize various marketing and opening activities of the venue. In the past six months, we visited 2439 groups of customers and completed marketing activities for 25 times. The service quality of the case site has also been recognized by the marketing department of the real estate company.

2. eton manor undertakes house inspection: Phase I of Eaton Manor will be delivered at the end of June. As a property management company, it took over the first phase of housing quality inspection at the end of March for quality control and smooth delivery. Dock with the real estate company in time, find out the cause of the problem and follow up the maintenance progress. By the beginning of June, the first phase of the house had been inspected four times in all aspects, and the significance of these works was perfectly reflected during the handover. Handover 13654.

3. Be responsible for all the preparations before the handover of eton manor: Considering my familiarity and understanding of Eaton's project, I am responsible for all the docking work in the early handover of eton manor: assisting the company leaders to complete the site selection and decoration of the service center; Fill in two books to be delivered; Docking materials with the real estate, handing over keys, implementing land reclamation and cleaning in the park, and delivering the site decoration and layout, all the work was successfully completed according to the time node.

4. Customer service and health supervision during delivery: eton manor adopts decentralized delivery by appointment. Before the sporadic delivery, due to the lack of customer service staff, in addition to daily work, we were also responsible for the owner's delivery procedures, process guidance and showing customers the house. Fortunately, under the interference of various unfavorable factors, the first phase of Windsor Castle in eton manor was delivered smoothly as scheduled. By June 30th, 65,438 households had been delivered and 765,438 households had been renovated.

Of course, there are still many deficiencies in the work that need to be improved to meet the work requirements, and I will always work hard. In the future work, we will focus on improving property management knowledge, service attitude and work level. Constantly strengthen learning, broaden knowledge, and strive to learn relevant knowledge of property management. Strengthen the understanding of the development of property management companies, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make overall planning for the company, so as to be aware of it; We should pay more attention to the style construction of our department, strengthen management, unite as one, work hard, and form a good working atmosphere in our department. Continuously improve the service level and support and cooperation ability to the owners and other departments.

I will serve the owners and customers with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

A year passed in a blink of an eye. Under the correct leadership of the general manager of the property management company, with the support and close cooperation of colleagues, our department has a very good cooperation with other ministries and commissions. In terms of work, I have conscientiously abided by the rules and regulations of the property management company, learned the management security experience, greatly improved the work efficiency and quality, and made certain progress in my overall quality and work ability.

1。 Resolutely obey the leadership, carefully understand and implement the company's business strategy and work spirit, and implement it in the actual work of the post, always putting the protection of the company's interests first;

2。 Strictly manage and supervise community security, and strive to create a harmonious and civilized community;

3。 Adhere to the fire-fighting policy of "prevention first, combining prevention with elimination", improve the inspection of fire-fighting equipment, strengthen the training of fire-fighting knowledge, raise the awareness of fire prevention, master the operation methods of fire-fighting equipment, and ensure the safety of the community;

4。 In and out of the vehicle is strictly recorded, and the toll vehicles are charged according to the regulations, so as to achieve civilized service;

5. Strictly manage the parking of vehicles in the parking lot, put them in an orderly manner, and ask the team members to take the initiative to command, check the damage of vehicles and potential safety hazards, and make detailed handover records;

6. Strictly implement the past post system, carefully check and check the owner's contact book for outsiders such as in and out, moving and delivering goods, and make a good record of visiting registration;

7, monthly assessment of security, rewards and punishments, irregular inspection, education for players with weak sense of responsibility, players who still go their own way ask the security company to replace them in time;

8. Check and monitor the infrared correlation system three times a month and once every 10 day. If there is any abnormality, report to the leader in time and contact the maintenance unit in time. Now the monitoring equipment has been broken for nearly half a year, hoping to solve the maintenance problem in time;

9. Patrol the whole community regularly and irregularly every day. Every time, the security guards are investigating the hidden dangers of the community to ensure the stability and unity of the community.