Convenient service measures of Baoji Second People's Hospital

One is to set up a guidance desk in the outpatient hall, equipped with guides, to guide the critically ill and helpless patients who are inconvenient to walk.

Second, the outpatient hall is equipped with a touch screen to introduce the basic situation, service items and charging standards of the hospital.

Three, the implementation of hospital leaders on duty, weekend duty system and outpatient duty director patrol system, timely and effectively solve problems for patients.

Fourth, the outpatient lobby was set up with hospital experts and doctors to introduce boards at that time. Patients can register by name, and all medical staff are listed for posts and accept public supervision. Five, outpatient service, ward are set up department location map, all kinds of specification, obvious and accurate.

Six, the outpatient service hall provides boiled water and disposable cups free of charge, which is convenient for patients to drink, and there are waiting chairs on each floor to facilitate patients to wait for treatment.

Seven, the emergency department to open up a green channel, equipped with 120 telephone, ambulance; Implement a 24-hour emergency so that critically ill patients can be rescued immediately and admitted to hospital at the same time. Patients who need surgery in special emergencies need to enter the operating room within 30 minutes.

Eight, the disabled, pregnant women, active servicemen, patients over the age of 70 can give priority to medical treatment and examination.

Nine, there is change in the toll booth, and reading glasses are provided for the elderly, and a window for charging medicine is added to reduce the waiting time of patients and provide medical plastic bags for patients free of charge.

Ten, to provide hospitalization guidance for newly admitted patients, so that they can understand the service content and cooperate with medical staff for treatment.

Eleven, ward patients take medicine first, and then by the nurse to take medicine, reduce the pain of patients waiting in line to take medicine.

12. The nurse helps the patient to take medicine, let the patient take it to his mouth, gently put the patient's hand, and the nurse sends boiled water to the bedside for the patient.

Thirteen, infusion patients are equipped with infusion cards, nurses patrol once every 15 minutes, and make records to prevent patients from pulling out their needles themselves.

Fourteen, set up a convenient bag in the ward, containing needle and thread, writing paper, envelopes, etc. , to provide patients with free services.

Fifteen, for the convenience of accompanying patients, each bed is equipped with an accompanying stool and a toilet for special patients.

Sixteen, for infusion patients without family members, critically ill patients, patients newly admitted to hospital for more than meal time, the nurse on duty is responsible for ordering food and assisting in eating when necessary.

Seventeen, in order to reduce the phenomenon of patients queuing back and forth, the hospital implements one-stop service of drug pricing, charging and taking medicine, and increases the charging window.

Eighteen, the hospital medical staff dress uniform, listed posts, language civilization, enthusiasm, the clinical departments to implement the system of patients choosing doctors.

Nineteen, clean up and standardize the use of disposable goods instruments, stop using some disposable goods instruments, and reduce the economic burden of patients.

Twenty, in order to facilitate patients to seek medical treatment on weekends and holidays, the hospital outpatient department does not rest on weekends and holidays.

Twenty-one, send patients' meals to the ward on time, send critically ill patients to bed, and provide hot meals for patients free of charge.

Twenty-two, in order to facilitate the patient's disease certificate stamp, the outpatient disease certificate stamp is located in the medical guide desk, and the inpatient department is located in the patient discharge department. This not only saves time, but also avoids patients running back and forth.

Twenty-three, the death certificate is filled in, signed and sealed in one-stop service, which is handled in the inpatient department.

Twenty-four, complete all kinds of inspection and laboratory emergency inspection items within the specified time. Radiological emergency plain film reports within half an hour, and plain film diagnosis reports within 1 hour; Report within half an hour of emergency CT photography and 2 hours of flat diagnosis; B-ultrasound examination report at that time; Reports of three routine laboratory tests will be issued within half an hour, and reports of biochemical emergency tests will be issued within 2 hours. In-hospital emergency consultation will be in place within 10 minutes.

Twenty-five, the test report has Chinese comments, indicating the normal project value.

Twenty-six, the medical examination report of inpatients shall be sent to the corresponding departments by the medical staff, and the foreign patients shall write an email examination report.

Twenty-seven, before prescribing for patients, at least two or more drugs with the same curative effect and different values are introduced for patients to choose from. Before examining large medical equipment with high cost, patients' opinions must be sought.

Twenty-eight, announced the amount of fees, the implementation of hospitalization expenses list system, increase the transparency of fees, patients have objections to fees, must be properly resolved within seven days, such as the discovery of overcharged in addition to returning patients, the overcharged departments should double the fine.

Twenty-nine, bankrupt enterprises and poor employees come to our hospital for hospitalization, and the hospitalization fee, various inspection fees, injection fees and treatment fees are all preferential 15%.

Thirty, the hospital set up a leading group for rectification, set up an office, and implemented the first question responsibility system. The specialist is responsible for receiving the masses and visiting the medical department for medical quality. Make sure everything is echoed and everything is settled.

Thirty-one, medical ethics management office every quarter from time to time to outpatient and inpatient satisfaction evaluation survey, take the initiative to accept patient supervision, improve service quality.

Thirty-two, the nursing department regularly organizes the head nurse of each ward to hold a symposium for inpatients every month to solicit patients' opinions and improve them.

Thirty-three, hospitalized patients to implement the monitoring card system, from admission to discharge of the whole work process, by patients and their families for monitoring. After the patient leaves the hospital, put the moral supervision card into the suggestion box in time. Thirty-four, the hospital set up suggestion boxes in eye-catching positions in outpatient and inpatient departments, published contact numbers, increased medical transparency, and placed all medical behaviors under the supervision of the masses. Thirty-five, in order to strengthen health education, each ward set up health education publicity column, combined with the characteristics of the ward and seasonal onset, disease prevention and control publicity.

Thirty-six, safeguard section to implement a 24-hour patrol system, timely discover all kinds of situations that damage patients' lives and property, and provide patients with a safe and peaceful medical environment.