Description of responsibilities of each post in the property.

Description of responsibilities of each post in the property 1 1. Be responsible for the overall work of the property service center and be responsible to the general manager.

2. Organize employees to provide public order, sanitation, greening maintenance, operation and maintenance of houses, equipment and facilities, etc. According to the entrustment contract of property management and the laws and policies related to property management, go to the jurisdiction.

3. Draw up the annual operation plan (including financial budget), implement the company's various management systems, control management costs, and be responsible for the operation and management of the center.

4. Be responsible for improving the rules and regulations and preventive measures of subordinate departments, guiding the organization and command of the property service center to deal with public emergencies, and drawing up and practicing various disposal methods.

5. All kinds of safety accidents and hidden dangers in the property service center should be carefully verified, responsibilities should be clearly defined, and suggestions should be made.

6. Guide and inspect the cleaning, sanitation, environmental greening and beautification work of the property service center, and establish and improve the effective quantitative management operation process of cleaning and greening.

7. Be responsible for maintaining communication with relevant local government departments, community neighborhood committees, owners' committees and key customers (owners) to ensure good relations with them;

8. Weekly work meeting, through which the company's business philosophy and quality policy are implemented, all work is carried out, the working relationship of various departments is coordinated in time, employees are trained and educated, and service quality is improved;

9. Conduct a comprehensive inspection of the managed property at least once a month to comprehensively check the service quality; Security responsibility of property service center;

10. Be responsible for business training guidance and performance appraisal of service center personnel.

Description of responsibilities of each post in the property 2 1. Formulate and implement the property management plan and supervise the implementation of the property management financial budget;

2, skilled use of property management related laws, regulations and relevant provisions, supervise the implementation of the work of the department, and report;

3. Formulate and modify various work processes and rules and regulations;

4, department personnel posts, staffing reports and suggestions for promotion and punishment;

5, department management and development strategy decision report;

6. Handling and reporting of emergencies, crisis events and major accidents;

7, contact with relevant government departments, to understand the new property management administrative regulations;

8. Other work assigned by the superior.

3 1, responsible for the early intervention, daily management and operation of the project;

2. Be responsible for the annual project budget and property service plan. ;

3. Be responsible for project team building, daily personnel training and personnel training;

4. Assist the department leaders to handle the daily administrative affairs of the company and sort out the reimbursement forms;

5. Responsible for the organization and word processing of departmental meetings;

6. Be responsible for contract review, review and inspection, and manage registration;

7. Complete other tasks assigned by department leaders.

8, responsible for regular communication with customers, properly handle complaints and other matters;

Description of responsibilities of each post in the property 4 1. According to the company's business objectives, formulate the annual and monthly work plans of the project and organize their implementation;

2. Be responsible for evaluating and guiding the work quality of all departments of the project;

3. Be responsible for formulating the annual budget of the project, strictly controlling expenses and implementing the principle of high efficiency and economy;

4. Actively carry out diversified park operations to enhance the income-generating capacity of the project;

5. According to the company's requirements, complete all the indicators of the project (including employee regret turnover rate, property fee collection rate, owner satisfaction rate, complaint handling rate, etc.). );

6. Organize quarterly, monthly and weekly meetings of the project on a regular basis;

7. Organize no less than 1 project training every week to improve professional quality and work quality;

8. Be responsible for team management, supervise and assess the work quality of each position, put forward personnel development suggestions and promotion plans, and be responsible for personnel performance appraisal, etc.

9. Formulate the emergency plan of the service center, and organize regular drills to improve the safety awareness and emergency handling ability of the service center and deal with emergencies in the region;

10. Patrol the management area at least 1 time every week, and form a supervision report on the problems found and correct them in time;

1 1. Seriously implement the company's policies, decisions and related instructions and convey them to the staff of the property service center;

12. Master property, buildings, ancillary facilities and equipment, public * * * areas, etc. , and learn more about the basic information of the owner (user);

13. Cooperate with the owners' meeting;

14. Responsible for coordinating and handling all kinds of relationships and affairs between the service center and various departments of the company, developers and relevant government departments;

15. Be responsible for coordinating and handling various relationships and affairs between the service center and the owner and the owner's committee.

Description of responsibilities of each post in the property 5 1. Organize, coordinate and effectively implement housing maintenance work; Put forward the maintenance plan; Check the progress and construction of maintenance work.

2, responsible for the technical interpretation of housing maintenance, cooperate with relevant departments to do a good job of maintenance and rectification; Cooperate with customer service to arrange maintenance time reasonably.

3. Organize and file the house maintenance data.

4. Establish and improve the property and engineering information platform; Establish and improve engineering and property management indicators, management requirements and monitoring systems, and effectively implement them.

5. Complete various temporary tasks arranged by the department.

6 1, strictly abide by the rules and regulations of the company and the project department, stick to their posts and dress neatly;

2. Be familiar with the building structure, layout, number of units, number of households, number of households and living conditions of the park;

3. Implement the customer service work plan of the building, and supervise and inspect the implementation of the service standards and working procedures of the building.

4, responsible for receiving the owner and visiting guests, enthusiasm, patience to explain and solve the related problems raised by the owner;

5. Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans.

6. Collect property management fees and other collection and payment fees on time according to the property management entrustment contract and the relevant policies of the state and Tianjin, and complete the collection and assessment indicators;

7. Master the owner's residence and other relevant information.

8. Coordinate, communicate and cooperate with relevant departments.

9. Regularly organize the owner information.

Description of responsibilities of each post in the property 7 1. Responsible for the inspection and handover of mechanical and electrical equipment, facilities, infrastructure and houses within the jurisdiction, and follow up the remaining problems;

2. Responsible for making annual and monthly maintenance plans for electromechanical facilities and houses within its jurisdiction, and making maintenance and renovation plans for various engineering equipment and facilities;

3. Be responsible for establishing facility equipment ledger and corresponding facility data maintenance files;

4 responsible for the supervision and management of equipment and facilities outsourcing units, and regularly evaluate the service quality;

5. Responsible for organizing customer maintenance services and paid services, and tracking the complaint handling of engineering maintenance;

6. Be responsible for the examination and approval of temporary electricity use and hot work, and urge customers of relevant construction units to rectify violations of safety production;

7. Responsible for organizing the implementation of emergency repair of engineering equipment and emergency treatment of emergencies;

8. Be responsible for formulating and implementing engineering training and assessment to improve employees' business skills and work efficiency;

9. Assist the customer service department to check and accept the second decoration construction of the construction unit or customer;

10. Complete other tasks assigned by the leaders.

8 1. Organize and guide the employees of this department to make the stage work plan and supervise the implementation, organize and implement the performance appraisal of this department, and organize the training, assessment and selection of employees of this department.

2. According to the project requirements, organize and supervise the operation management and equipment maintenance of electrical, elevator, air conditioning, water supply and drainage, heating, communication and other equipment systems to ensure the stable operation of equipment and settings.

3. According to the relevant national laws and regulations and project requirements, organize and supervise the fire safety work of the property under its jurisdiction to ensure the safety of life and property of the owners and tenants.

4. According to the requirements of the company and the project, organize the collection and collection of project property management fees and other expenses.

5. According to the project requirements, organize and supervise the daily service, cleaning, green plant management, customer complaint management, customer satisfaction survey and other customer service work.

6. Supervise the implementation of relevant company systems according to national laws and regulations and relevant company systems.

Description of responsibilities of each post in the property 9 1. As the image spokesperson of "Hejia", promote the service image and brand concept of "Hejia" property;

2. Provide high-quality and efficient property services for the owners;

3. Coordinate the service teams of each line to solve the owner's complaints;

4. Supervise the service quality of suppliers and continuously improve the quality of property services;

5. Charge the property service fee.

Description of responsibilities of each post in the property 10 1. Responsible for the daily reception work of the club, including answering customers' inquiries and handling consumption procedures;

2. Complete customer data classification and summary, and input customer data into the system;

3. Take care of all kinds of bills, cash and consumption cards;

4. Assist the finance department to complete the daily and monthly expense reports, and pay cash and bills to the finance department according to the company's requirements.

Description of responsibilities of each post in the property 1 1 1, familiar with the maintenance and operation of property engineering equipment;

2, responsible for the operation of hospital facilities and equipment inspection, daily safety operation and maintenance;

3. Regularly check the operation of facilities and equipment, and carefully make inspection records and duty records;

4, responsible for the safety management of the computer room, prohibit non-working personnel to enter, prohibit all kinds of violations of equipment management regulations;

Description of responsibilities of each post in the property 12 1. Participate in the early intervention of electrical specialty, find problems that are not conducive to property management, and put forward rectification opinions;

2. Participate in the inspection of high voltage, low voltage and elevator management, and meet the operation requirements of property management;

3. Engineering technical support and management;

4. Participate in and handle major emergencies;

5. Participate in the formulation of engineering technical operation standards to ensure evidence-based;

6. Participate in outsourcing project management and provide technical support;

7, familiar with the project bidding, familiar with the property weak current system.

Responsibilities of each post in the property 13 1, responsible for developing and maintaining communication solutions for live broadcast, conference and cloud training products, customers and sales companies;

2. Responsible for customer project cooperation, providing customers with teleconference solutions, live broadcast solutions and roadshow product solutions, negotiating and signing business projects, and completing sales tasks;

3. Establish long-term good relations with major clients of housing enterprises to ensure the continuity of services;

4. Establish, maintain, manage and coordinate customer resources according to the company's overall sales policy and planning to meet customer needs;

5. Responsible for monitoring, evaluating and maintaining the relationship with customers and sales channels, and completing sales tasks.

Description of responsibilities of each post in the property: 14 1. Handle inquiries, complaints and suggestions from shop tenants, owners and customers, and provide appropriate assistance and services;

2. Responsible for the delivery, collection and decoration procedures of shopping malls and shops;

3. Keep good contact and communication with shopkeepers and tenants;

4, shopping mall public * * * area cleaning, greening patrol management, at the same time make relevant records;

5. Be responsible for investigating, collecting and summarizing the opinions of the tenants in shopping malls, and understand the opinions and suggestions of tenants on various property services;

6. Establish and manage relevant records/files, tenant files and complaint records.

7. Assist the customer service director to handle all the management affairs of the department;

8. Regularly report the work summary and plan to the immediate supervisor;

9. Perform other tasks assigned by the superior supervisor.

Description of responsibilities of each post in the property 15 1. Responsible for coordinating and handling the daily complaints, opinions and suggestions of building owners in the responsible area;

2, responsible for building decoration inspection, decoration violation coordination;

3, responsible for building all kinds of information summary and feedback;

4, responsible for establishing and improving the jurisdiction;

5. Charge construction fees;