Job responsibilities of room manager

Job responsibilities of the room manager (choose 5 articles)

In our daily life, the application of job responsibilities is more and more extensive. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. What job responsibilities have you been exposed to? The following is my collection of job responsibilities of housekeepers (5 selected articles), hoping to help you.

Responsibilities of Room Manager 1 1. Responsibilities:

Under the leadership of the general manager, be fully responsible for all the work of the housekeeping department.

Second, the job responsibilities:

1, fully responsible for the housekeeping department, take the lead in implementing and supervising the employees to implement the company's rules and regulations, and be responsible to the general manager;

2, according to the relevant policies of hotel management, formulate the housekeeping department's business plan and annual plan, and organize their implementation to ensure the realization of the plan;

3. Check the relevant statements and reports every day, grasp the room reservation, sales and guest dynamics, and coordinate with the front office to ensure the maximum occupancy rate of rooms;

4. Be responsible for formulating the post responsibility system of personnel at all levels in this department, and defining the scope of responsibilities and specific tasks of each post;

5. Supervise the employees of this department to abide by the store rules and regulations, and provide services in strict accordance with service specifications, standards and processes;

6. Responsible for recruiting and training employees, implementing the employee evaluation system, and motivating employees according to the evaluation results. Pay attention to cultivating potential employees and put forward suggestions on employee promotion and transfer in time;

7, scientifically formulate the room service budget expenditure plan, be responsible for establishing and improving the consumption, management and control system of various articles and supplies in the room, formulate various equipment maintenance measures, and strive to reduce expenses and costs;

8, personally arrange and check the VIP room, make sure it is correct, send away the VIP, visit the sick guests and permanent residents;

9. Take seriously the criticism of our management and the complaints of our guests, record them in time, and try to make up for the possible adverse effects;

10, patrol and check the cleaning and hygiene work in the work area of this department every day to ensure that it meets the hygiene standards. Spot-check guest rooms and make records, and handle problems in time when found;

1 1, communicate and coordinate with relevant departments in time to ensure the smooth daily work of housekeeping department;

12, in conjunction with the security department to do a good job in safety and fire control, to ensure that all fire exits are unimpeded, fire control equipment is in good condition, and to ensure the safety of rooms and guests;

13. Assist the engineering department to maintain facilities and equipment.

Job responsibilities of Room Manager 2 1. Under the leadership of the business director, take charge of the overall work of the housekeeping department.

2. Be responsible for formulating the work plans, job responsibilities, work disciplines, assessment and attendance methods of all departments in the housekeeping department and organizing their implementation.

3. Have the responsibility to recruit employees and strengthen the political and ideological education for employees. Have the right to handle employees until they are dismissed.

4. Be responsible for accounting, attendance, personnel transfer and equipment maintenance of this department.

5. Be responsible for completing all work tasks and economic indicators assigned by the hotel.

6. Be responsible for the training of the whole department, and conduct business operation training for subordinate employees from time to time, which not only improves the professional quality and operation skills of employees.

7. Strengthen the education of health, safety and fire prevention in the department, strive to improve employees' awareness of safety and health responsibilities, and sign safety responsibility letters with employees to ensure their personal safety.

8. Deal with some guest complaints.

9, responsible for employee assessment.

10, coordinate and communicate with other departments to ensure the smooth completion of all work in this department.

1 1, consult with long-term guests regularly to improve service quality.

12. Participate in VIP reception.

13. Strengthen guest room maintenance to ensure the quality rate of guest rooms.

14, hold a regular meeting of the department, summarize the work in the previous stage and arrange the work in the next stage; Give full play to the role of cohesion.

15, monthly inventory of low-value consumables, fixed assets and various expenses of this department.

16. Effectively complete other tasks assigned by the general manager and deputy general manager.

Job responsibilities of room manager 3 1. Participate in formulating the general manager's policies and plans on the operation and management of the guest room department and be responsible for organizing their implementation, and be responsible to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry room, warehouse management, public * * * area, housekeeping department (PA) foreman and other management personnel to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Patrol and spot check the guest rooms and other areas managed by the department once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Supervise and inspect the fire safety work in the management area of the housekeeping department, strengthen relevant training, ensure that every employee in the department is familiar with fire emergency measures, actively cooperate with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensure the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with the regulations.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Care about the improvement of the ideological, life and professional quality of the employees in the department, constantly improve the quality of the employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.

Responsibilities of Room Manager 4 1. Under the leadership of the general manager, be fully responsible for the management and daily normal operation of the hotel housekeeping department.

2. According to the hotel budget, the hotel market environment, the historical data of the department and the actual situation, prepare the annual budget of the department (mainly including linen, uniforms and cleaning equipment), and organize the implementation after reporting to the general manager for approval.

3, formulate and update the housekeeping management system, operating procedures, job responsibilities, check the implementation and enforcement of rules and regulations.

4. Strictly control the operating cost, organize the quarterly inventory of linen and uniforms, organize timely replenishment according to the hotel's inventory standards, control the usage of room supplies and cleaning and washing supplies, check the usage, avoid waste, and ensure the smooth completion of the budget.

5, often patrol subordinate departments, check the progress of work, spot check the quality of service, find problems and correct the deviation in time to ensure the smooth progress of daily work.

6. Be responsible for checking the equipment and facilities in the area, checking the quality of the rooms ready to receive VIPs that day, ensuring that the rooms are in the best condition and actively adapting to the needs of market competition.

7. Responsible for sending VIPs, visiting sick guests in person, staying for a long time, and striving for repeat customers.

8. Visit the hotel guests regularly, understand their needs, listen to their opinions with an open mind, accept their complaints, handle and solve difficult problems that subordinates can't solve in time and report to the general manager, so as to provide personalized service.

9, responsible for the control of guest supplies, establish the guest room equipment files, and work closely with the engineering department to keep the best guest room state.

10, accurately collect business information, make in-depth analysis, and make scientific decisions on various major issues in time.

1 1, do a good job in departmental service quality inspection, follow up the weak links found in service quality inspection, and improve the overall service quality level of the hotel.

12. Effectively control the consumption of manpower, material resources and financial resources, and maintain the service characteristics and quality of the hotel.

13, responsible for the horizontal contact with the managers of finance, engineering, catering and other departments to ensure the consistency of hotel services.

14. Make a training plan, guide and check the staff training of all departments, and be personally responsible for the training, assessment, supervision, post evaluation and use of directly affiliated employees, so as to effectively mobilize the enthusiasm of employees.

15, responsible for issuing departmental bonuses, deciding personnel changes in this department, caring about the work and life of employees, providing necessary work guidance and help in time, and mobilizing the enthusiasm of employees.

16, organize regular inspection of fire-fighting equipment, do a good job in search of wanted orders, fire prevention and theft prevention, and be responsible for the safety responsibility of this department.

17, complete other work assigned by the general manager.

Job responsibilities of room manager 5 1. Be fully responsible for the management of the housekeeping department, be responsible to and accept the supervision of the general manager.

2. Responsible for planning, organizing and guiding all the work of housekeeping department, and leading all the staff of housekeeping department to complete all the work indicators issued by the general manager.

3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.

4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.

5. Formulate the operating budget of the housekeeping department, control all expenditures, and review the declaration, analysis and filing of all work reports and important documents.

6. Formulate the room price policy, formulate and implement the room sales plan, and supervise the implementation of the room price.

7, check the interior facilities and management, spot check the quality and efficiency of the department.

8, patrol the area and make records, found that the problem is solved in time, and constantly improve the operating system.

9. Make regular appointments with important guests related to the permanent relationship between hotels and restaurants, listen to the opinions of the guests with an open mind, and constantly improve and perfect the work.

10. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) and safety.

1 1, check the fire-fighting equipment, do a good job in fire prevention and theft prevention, and investigate the wanted criminals.

12, check and assess the work of the supervisor and make an evaluation.

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