What's the difference between game customer service and game product support specialist? What kind of job is more suitable for inexperienced people to apply for?

We can distinguish them from their recruitment requirements. Customer service tends to maintain customers and product support specialists tend to maintain products. Both positions hope to have some recruitment experience, but those who think they are inexperienced may wish to have a try. Especially customer service, if you are patient enough and like games, it is a good stepping stone.

Game customer service recruitment requirements:

Job responsibilities:? 1. Complete the service, problem handling and feedback of the company's products to the cooperation platform, and provide help and service in time. Ensure the smooth recommendation of our products on the cooperation platform. ? 2.？ Provide hotline consultation and network consultation services for gamers according to company specifications; Maintain the normal operation and order of the game, create a satisfactory game environment for players, and enhance the game experience of players. ? 3.？ Collect all suggestions from players as required, sort them out in time and feed them back to the person in charge of the product; Assist and promote related online activities as needed.

Specific description of post qualification:? 1. As long as more than one year's experience in the same position. ? 2. Love games and have rich experience in online games; Be able to deal with all kinds of related problems in time to ensure the smooth progress of customer service. Have their own unique views on the working mode and team management of customer service team, and can work independently. ? 3. Good psychological quality, calm and patient, able to bear certain service pressure and adapt to night shift and shift work. ? 4. Strong communication skills and standard Mandarin; Excellent service consciousness, quick and clear thinking; ? 5. Familiar with common office software (Word, Excel, etc. ), Chinese typing is very fast.

? Job responsibilities of the game product support specialist: responsible for the construction of service products and the maintenance of products after they go online; ?

Responsible for analyzing and sorting out the operational data of service products after they are launched, providing optimization schemes and implementing solutions; ?

Collect and sort out the requirements related to internal and external products, and analyze, integrate and track the requirements; ?

Make service product operation plan and implement it. Job requirements: college degree or above, and those with rich work experience can relax the recruitment conditions appropriately; ?

Have a good sense of customer service, understand and love online games, and have a high understanding of responsible online games; ?

Have certain product planning ability and project management ability? ? Strong logical thinking ability, good data analysis and judgment ability; ?

Good communication, organization and coordination skills; Strong sense of responsibility, team spirit and innovative spirit; Able to adapt to strong work; ?

Proficient in using WORD, EXCEL and other documents.