How to recruit customer service staff

Now there are many recruitment channels, whether online or talent exchange center, it is relatively easy to obtain job seekers' information. But your so-called "qualified", this standard and requirement I think varies from person to person.

There are many types of customer service, such as e-commerce customer service, telephone customer service and store customer service. I don't know what type the subject needs. Therefore, here can only provide you with some reference according to the general "customer service" standard.

Let's talk about the method of audition first:

Priority is given to people with relevant work experience in the same industry, so that employees can take up their posts after short-term training, which greatly saves time and training costs.

Secondly, choose people with 1-3 years of social work experience. No matter what job he has done, as long as he has worked, he has a little advantage over Xiaobai, that is, he is not arrogant and knows the rules of the workplace.

The final choice is pure white, untested works, a piece of white paper. The advantage of such an employee is how you teach him how to do it, but the disadvantage is that the training time is long and the stability is poor. If you are unhappy, you will be left behind.

Then, there is the interview. According to the requirements of the customer service post, ask and answer questions to get the specific information you want from the aspects of personality, personality and mentality.

These are the suggestions for selecting candidates, and then there are recruitment channels:

Internet is the first choice. The biggest advantage is the large amount of information and fast feedback speed. You can have a simple communication first, and then decide whether you need an interview.

Talent exchange center or job fair, the biggest advantage of this channel is that you can communicate face to face, initially judge whether it is appropriate, and then call the company for an interview if you feel appropriate.

According to acquaintances, this way can find people relatively quickly, but it is not necessarily appropriate. The bad place is only the introduction of acquaintances, so I'm sorry not to use it, so I'll consider it as appropriate.

To sum up, if you want to find qualified employees, you can improve the efficiency and quality of recruiting candidates from the above aspects, and I hope it will help you!