How to explain the significance of doing the right thing at once from the perspective of management?

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Do the right thing for the first time.

A "secret weapon" with zero quality defects

"Do the right thing the first time, and do it next time." This is the declaration of crosby, a master of quality management. This sentence still deeply affects the world today.

Japanese companies summed up his theory as "zero defect" and materialized it into a unique "stupid prevention device"-a simple fault prevention device to prevent defects. Thousands of such devices have brought quality miracles to Japanese enterprises and are the leading "secret weapons" of many Japanese enterprises.

Of course, do things right the first time. But what we pursue is not only to do things right, but also to do things right at the lowest cost and get more output with the least material, time and energy input. In other words, what we need most is to get things done the first time.

Why did KFC enter the China market?

Before entering the China market, KFC sent an executive director to China to inspect the market. When he came to the streets of Beijing, he saw that pedestrians were all dressed untidy. After he came back, he reflected that fried chicken was unprofitable in China, because the domestic consumption level was low, and he wanted to eat more fried chicken, but he paid less. As a result, he was demoted by the head office for incompetence because he only made predictions based on intuition and experience. Soon, the company appointed another executive director to visit Beijing. He measured the flow of pedestrians on the street with a stopwatch, invited 500 people of different ages and occupations to taste samples of fried chicken, and asked them in detail about the taste, price and shop design of fried chicken. He also made a detailed investigation on chicken sources, oil, noodles, salt, vegetables and chicken feed industries in Beijing. After overall analysis, he concluded that KFC can enter the Beijing market. Although every chicken is meager profit, but the consumer group is huge, it can still get considerable profits. Sure enough, the first KFC store in Beijing earned more than 2.5 million yuan in less than 300 days.

Japanese who don't drink China water.

One day, a friend in the clothing industry told me a story: a famous domestic clothing company recently received a batch of Japanese clothing processing orders. Because the technology is quite complicated, a fashion needs five kinds of fabrics with different textures, so the entrusting party specially sent a staff member to "supervise". It is this ordinary employee who has brought shock to this fashion company. To be precise, some of his behaviors puzzled colleagues in China at first, and finally had to be persuaded.

The Japanese employee came to China with only a small suitcase, which was as simple as visiting relatives. This detail just shows that the Japanese come to work, not to play-the Japanese professionalism can be seen. In the workshop, the Japanese always stare at China employees who pull cloth back and forth on the cutting bed. Traditionally, employees in China always fold many layers of cloth, then lay out patterns on the first layer, draw lines and cut them open. This cut is often hundreds of clothes, which is labor-saving and time-saving.

However, whenever the Japanese saw that China staff had laid a layer of cloth, he immediately stopped and was not allowed to continue laying a second layer of cloth. China employees didn't understand, and the Japanese didn't explain. They just insist on their own opinions-laying cloth, arranging patterns, cutting cloth, and then "positioning" buttons. At this time, the problem appeared. China's consistent practice is that no matter how many pieces of clothes are cut, the position of the button should be measured, and then a needle should be "drilled", and a small hole should be drilled in the cloth immediately, and then the assembly line workers should sew the button and lock the buttonhole at the position of the hole; The Japanese practice is that every time a layer of cloth is laid, you can gently click on the position with non-stick environmental protection chalk-it is not irritating to human skin, and that kind of chalk is specially brought from Japan.

Afterwards, China employees were puzzled and asked why. The Japanese replied: Our clothes are expensive, but your is cheap. So we are careful every step of the way. The air conditioner is on in the workshop, which is very cold and people's skin dries easily. That Japanese is no exception. He also needs hydration. But unlike China employees, he never drinks water from China, but takes Japanese water out of his suitcase to sip. China employees asked him why he didn't drink China's water, and the Japanese showed disdain: "China has serious environmental pollution, and I prefer to drink our country's water!" China employees feel insulted and want to argue with the Japanese, but after thinking for a long time, they are not confident enough, so they give up-the Japanese are right, and what people want to drink is his freedom, and no one can control it.

At work, China employees always shout loudly to remind and explain relevant matters, and correct mistakes found in their work. Japanese are different. He will use the small blackboard on the wall to carefully write down the matters needing attention and the next work, so that it is clear at a glance that his Chinese characters are more neat than those written by employees in China. Looking at the words on the blackboard, South China University of Technology suddenly became silent and quieter. It seems that the lightest ink is better than the strongest memory. The five days stipulated in the contract passed quickly, and the workers in China worked overtime and delivered the goods on time. The whole process was under the supervision of the Japanese, and the delivery didn't take much effort. However, when packaging, the Japanese did not trust the metal detector made in Germany and stubbornly took out a small but powerful magnet from the suitcase. After every dress was rummaged from top to bottom, they agreed to box it.

Before leaving, the Japanese finally took a sip of China water-just tea. He said to some employees: "You have worked so hard, do you know how much processing fee we will give you?" 50 yuan RMB for 1 RMB. And such a fashion costs 4,000 RMB in Japan, many of which are bought by China tourists visiting Japan. I drink this cup of China tea to pay tribute to your hard work these days! However, although you are hardworking, smart and capable, you lack an effective management mechanism, the rigor of doing things well in the first time, and the spirit of doing the best quality. You often think that everything will be fine as long as you finish the task. Only by improving in these areas can your products really pose a threat to our products! "

Yes, if we do things just to save trouble, and we are so careless that we almost think we are satisfied, and we can't cultivate our strict personality as soon as possible, the result will be just like what the Japanese say-we can only continue to work as coolies for others and get the processing fee.

A Japanese employee who doesn't drink China water taught us a meaningful lesson!

That Japanese disdains to drink our water. Maybe he is biased against us in China. However, what we should see from this is that the Japanese can carefully observe every buttonhole and write Chinese characters more neatly than the China people! Isn't such a person who can do things so seriously worth learning?

Many people in China know that Japanese restaurants require employees to wash dishes seven times, so Japanese employees will do it seven times instead of once. It is said that an overseas student from China works in a restaurant in Tokyo, and he thinks it doesn't matter if he brushes less. It looks as clean as before, and neither the boss nor the supervisor noticed it, but only brushed it four times. It's a pity that his cleverness was discovered. Since then, he has never found a job of washing dishes in Tokyo.

It is said that when a foreman in Japan usually trains employees to flush the toilet, he will personally demonstrate flushing the toilet, then scoop a spoonful of water from the toilet and say to the students, "This is the standard!" "

How do we feel when we see this? It is most efficient to "get things right" the first time.

Before further discussing "doing things well the first time", let's discuss a similar concept "doing things well the first time".

This is an ability to do things right.

What kind of talents are excellent for an enterprise?

How can a person in the workplace become the most indispensable talent in the enterprise?

Perhaps, everyone will give different answers, such as team spirit, innovative spirit, professional quality, passion and self-confidence, work ability and so on. It is undeniable that these factors are what an excellent talent should have. But a person is recognized as excellent, the most important factor is his ability-absolute ability. This ability does not refer to general professional skills, but an excellent ability to complete the work in place.

A friend of mine is an auditor, and his professional ability is absolutely impeccable. However, I accidentally wrote an extra zero when transferring money. As a result, when I paid the customer, I overpaid 1 ten thousand. When the company found this mistake, the whole department acted quickly and made great efforts to finally find out the omission in this data. Then communicate with the bank and then communicate with the customer. Finally, amid the complaints from customers, the matter was finally solved.

The company finally avoided huge losses, but my friend was severely criticized by the company for it. To sum up the reasons, the mistake in this job is not because my friend's professional ability is not enough, nor because his team spirit is not enough, nor because his sense of innovation is not enough. What the hell is that?

The answer is simple: it is the lack of ability to do things right the first time!

Again, you have to pay more effort and cost.

Things like this happen almost every day: mistakes in work take time to correct; It takes time to rework product quality problems; Technology is not enough to make up for it through training. Problems arising from not doing things right the first time are wasting our precious time and energy again and again. In other words, it takes many people a week to finish a job that could have been completed in one day. A high-quality product that could have been produced at a cost of one dollar requires many people to spend another dollar to make up for the quality of the product.

Why is this happening? The answer is still: get things right the first time! Only those who do things right the first time are truly outstanding talents, and they are the talents that enterprises need most.

"Do it right the first time" (DIRTFT) is one of the essences of crosby's "zero defect" theory. Doing it right the first time is the cheapest way to operate! The idea of doing it right for the first time is a panacea to solve the problems of enterprises in China, and it is also a good model to do a good job in enterprises in China. Doing things right the first time is the most powerful weapon for everyone to stand out in the highly competitive workplace.

The standard of doing the right thing

Crosby enjoyed the story: in a construction project, the workers were working nervously. At this time, one of the masters needed a wrench, so he told his little apprentice to "go to the warehouse and get me a wrench." The little apprentice galloped away. He waited and waited. After a long time, the little apprentice came back panting and took back a huge wrench and said, "Here's the wrench. Really hard to find! " But the master found that this was not the wrench he needed. He said angrily, "Who told you to take such a big wrench?" The little apprentice didn't speak, but he looked wronged. At this time, the master realized that when he asked his apprentice to take a wrench, he did not tell him how big a wrench he needed, nor did he tell him where to find such a wrench. He thought the apprentice should know this, but he didn't. Then, the master understood that the root of the problem was himself, because he didn't clearly tell his disciples the specific requirements and practices. The second time, the master clearly told the apprentice to go to a certain position in a warehouse and get a wrench of what size. Not long after, the little apprentice came back with the wrench that the master wanted.

The purpose of crosby's story is to tell people that if you want to do things well, you must let others know what is right and how to do it. Before we give a standard for doing something, we have no reason to let others do it according to the so-called "right" standard in our mind.

Busy creating value, not making mistakes.

Usually, the most common sentence we hear is: I am busy!

Yes, in the above case, my friend was busy for half a day to sort out the wrong questions and had to work overtime to make up for other delayed work. At the same time, he also asked the leaders and several colleagues from other departments to work with him for a few days. If we hadn't worked hard with him to correct this mistake, the loss would have further expanded. When "busy" is exhausting, have we considered the necessity and effectiveness of this "busy"? If we were all serious, would we still be so busy?

"Do things right the first time" was told to me by a leader shortly after I joined the work. However, repeated mistakes tell me that it is not easy to meet the requirements of this sentence. If you don't do it right the first time, you are wasting your time doing things. The waste of rework is the most unfair, because it is neither fast nor cheap to do things well the second time.

In many people's work experience, it may happen that the busier the work, the more chaotic it is, which solves the old problems and produces new faults. In such a hurry, you made new work mistakes! As a result, I have to correct my mistakes quickly, waste a lot of time and energy, or rework the audit, causing economic or image losses to the company.

It can be seen that if you don't do things right the first time, it is easy to make mistakes in your busy life, resulting in a vicious circle. These mistakes not only make you busy for nothing, but also make many people follow you for nothing, causing huge human and material losses.

Therefore, blind haste is worthless and must be terminated in time. No matter how busy you are, you should stop and think when necessary, and don't blindly consume your physical strength. Getting things done in the first place is the key to solving this "blind busy disease".

Are we still busy? Of course I want to! But not busy making mistakes or correcting mistakes, but busy creating value!

The goal of everyone in the enterprise should be to "get things completely right the first time". As an individual, as long as you can do things right the first time, you will save time and energy for redoing; As an enterprise, if every employee can do things well in the first time, then the enterprise will have endless competitiveness-because that means that the largest resource in the enterprise-human resources, has been used most effectively, which will produce the greatest benefits.

Next, we will launch an upgraded version of "Get things right the first time"-"Get things right the first time".

Do it right, and do it right.

As we have pointed out before, we can be "busy" every day, but we must be busy to the point, which is valuable and fruitful.

However, in order to save costs more effectively and get more benefits with the least manpower, material resources and financial resources, we should not only "do things well the first time", but also "do things well the first time"!

Let's look at the following two short stories-

Story 1: One day, a plane was in the fog and unfortunately hit a mountain! As a result, groups of reporters rushed to the mountains, and everyone hoped to report the news of the crash site first. Among them, a reporter from a radio station won the first prize, but he made an exclusive live report for more than ten minutes without any TV or newspaper information. Story 2: One year, the Hollywood film industry suddenly rushed to make movies about bears. Everyone started shooting almost at the same time, but only one of them, not only the film was released much earlier than other peers, but also the animal performance in the film was far more exciting than others.

Seeing this, everyone may be confused.

Well, next, let me explain why—

Question 1: Why did that reporter make the headlines and take the lead in making an exclusive live report?

It turned out that before he arrived at the scene, he let the driver occupy the only phone nearby in advance, and then called the company and pretended to have something to talk about. So, when he finished recording the live report, he immediately ran to the phone. Although several reporters are already waiting, he can directly give the tape recorder to the driver, let the driver turn on the tape recorder and make a live report to the national audience by telephone.

Question 2: Why does that director stand out from the crowd?

It turned out that at the same time, he found many bear actors who looked the same and trained each bear to perform one or two actions respectively. When others train the only animal actor in their hands and try their best, his animal actor seems to be a genius and has performed many difficult tricks. Moreover, because he shot several groups of simultaneous shots, the film can be released immediately after editing. So the audience was embarrassed to see the small animals in the movie climbing high, opening doors and closing windows, sending newspapers to play dead, but they didn't know that these pictures were performed by different small animals.

Although what the reporters in groups did in the mountains was right, it was the reporters who took the lead in making an exclusive live report. Although the director who shoots bears knows that the audience likes it and does it right. However, what really achieved the goal was the director who was the first to broadcast and let the animals perform various wonderful actions.

It seems that many "successes" in the world are often achieved by "extreme means". The strategies and ideas implemented before, combined, doomed their victory.

Doing the same thing, solving the same problem and completing the same task, different executors will have different behaviors. Many people can do things right-do things well, solve problems and complete tasks well; But people who can really do things well will do things well the first time in a shorter time and with less cost, so as to get more perfect results.

Doing the right thing is the minimum requirement for us to do things. Doing the right thing can make you more competitive.

Therefore, I suggest you make a plan for what you want to do before you do anything, even every morning, instead of thinking after you start work blindly in a panic.

God gives everyone the same time, and only those who get twice the result with half the effort can achieve extraordinary achievements; Only those who have clear plans and can find the best way can get twice the result with half the effort.

When we do something, we should not only do the right thing, but also do it properly.

Get it done at once, and never waste rework costs.

There is a big gap between excellent and mediocre in dealing with problems.

For example, the machine in the factory is broken, and some maintenance masters just do the simplest inspection and maintenance. As long as the machine can run normally, they will not make a further thorough inventory of the machine, unless the machine can not run at all, it will arouse their vigilance; And some masters can conduct a comprehensive inventory of the machine in the first time and eliminate all hidden dangers.

In contrast, we find that the attitude of the former kind of people who are only satisfied with minor repairs is terrible. If it is not changed, it will bring great losses to companies and individuals. Of course, what we advocate is the practice of the latter person-when doing something, finish what you started and finish it at once. When many people solve problems, they often just push the problem from one part of the system to another, or just complete a small part of the big problem. For many people, there is no need to do something that is always simple and thorough. What a waste of time.

However, we may not have seen that the first effort to completely solve the problem was definitely not in vain. For example, building roads, China people may just pave the way, so they don't have to take care of other things themselves, so they don't pay attention to them anymore. When it is necessary to lay water pipes or wires, they will dig roads again and again. However, the Germans will not do this. When they build roads, they will lay all the sewage pipes, water pipes and wires at the beginning.

Many people have done half the work, or only completed a certain part of the work, and put the work aside directly. They seem confident in their achievements.

Is that really the case?

The answer is no, of course. It's like a football player putting his feet away at the moment of closing the door, and the result is in vain. A bad work habit that starts and ends is the most destructive and dangerous. It will devour your enterprising spirit and make you miss your success. Once a person has formed the bad habit of starting without finishing and giving up halfway, he will never finish any task.

Now there is a popular saying in society, "Be a man in advance". However, when everyone says, learn to be a man first, and then talk about doing things, do you find that this seems to be confusing the order? What kind of talents are the real talents in an organization?

At work, the standard of talents is to do things well and do them right the first time. A certain content needs to be expressed in a certain form, and doing things well is the standard to measure whether a person is an excellent talent. Because an excellent talent must be a person who dares to take responsibility and keep his promise. If you are very capable, but your performance lags far behind others, please don't doubt, let alone complain. Ask yourself whether you can carry the work through to the end and whether you really finished it the first time! If the answer is no, then that's why you can't win. For any work, either don't start at all or finish it completely. Besides, try to get things done in the first place.

One of the most economical ways to do things.

The purpose of doing business is to make a profit first; The meaning of being a man is to be a valuable person first.

In the final analysis, whether you are a business or a person, the purpose is one word: win.

To really win, you must do the right thing and then do it well. But if you want to win success more easily, the most effective way is to get things done in the first place and get the effect of "dialing a thousand pounds" with the power of "four liang".

This is a large-scale sales enterprise with dozens of supermarket chains in different cities, with annual sales exceeding one billion yuan. The company will open a new store near a residential area in N city and decide to recruit a sales director and several marketers.

As soon as the recruitment notice was announced, the office was immediately crowded with job seekers from all over the country. After several rounds of selection and elimination, there were more than 60 qualified candidates, and finally 10 was hired, and the best performer was directly appointed as the sales director. In the final exam, the company has only one question for recruiters: investigate the purchasing power of the community within 3 days, and the person with the shortest time and the most accurate information will be hired. The company gives each job seeker a few sheets of white paper and a folder. In addition to the natural situation of job seekers, there is also a column on the portfolio that specifically indicates the time of handing in the papers, because the earlier the papers are handed in, the higher the corresponding scores will be. In the morning 10, all job seekers leave on time. At 2 o'clock in the afternoon, a young man named Liu Jun was the first to hand in his answer sheet, which was sealed immediately. The next afternoon, people sent the answer sheets one after another. By the specified time on the third day, * * * had collected 53 valid answers. All job seekers opened their portfolios on the spot at the job fair and publicly read out their survey results for the jury's consideration.

The survey methods and conclusions of job seekers are varied. Some people use the sampling survey method: take the odd number of 22 buildings in the community, then take one unit from each building, and each unit takes two room numbers to conduct household surveys to find out the population, income, consumption expenditure, structure and other conditions of each family, and then draw a general conclusion according to this figure; Some people have adopted the telephone survey method: calling from house to house, getting the consent of the owners, and then asking one by one. This method is not involved, but the phone bill can be spent; Some people take the way of direct inquiry: standing at the gate of the community, interviewing residents who enter and leave the courtyard gate and asking them relevant questions; After all the applicants have made statements, the HR manager in charge of this exam announced the final list of candidates. Among them, Liu Jun, the first to hand in the papers, was appointed as the director of the marketing department. Because the conclusion of his investigation is basically the same as others, but it takes less time than others.

In his speech, Liu Jun explained his investigation method: I didn't contact anyone in the community, I just looked at all the garbage bins in the community, and got the approximate figures of the overall consumption level of the community according to the quantity, packaging and brand of garbage.

Only when you are serious can you be in place and responsible can you succeed. This is not difficult to understand and do. What we need is to do our work well every day and stick to it, so that we can hand over the best answer sheet in every job we do. Especially in the work to avoid the following ideas:

Everyone who was admitted must have done the right thing, but Liu Jun seemed to be the least laborious, but he achieved the same result. It can be seen how different it is to do things right for the first time, not just to do things right!

Doing it right and doing it right the first time is undoubtedly the most economical way to do things.

In fact, what attitude and way you choose to do things completely determines the different results. At the same time, this story also brings us a new question: Is diligence enough to do one thing?