What conditions should an excellent enterprise administrator have?

What conditions should an excellent enterprise administrator have? I. Professional ability

As a manager, you must master certain professional knowledge and ability. With the continuous improvement of management positions, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

Second, management ability.

For a supervisor, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.

Third, communication skills.

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

Fourth, cultivate the ability of subordinates.

As a supervisor, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. Give it to a subordinate and tell him that you may not understand what you say, you need to repeat it, and then check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions. Five, work judgment ability

The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, one must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision about what to do, how to do it, and who will do it, big or small. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability.

Sixth, learning ability

Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition.

Seven. professional ethics

Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics are the first. It's like health, wealth, status and love are all important to a person, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can be infinite. Professional ethics is the "1" of working people. Only with good professional ethics can the above six abilities exist, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee and a supervisor. No matter whether the company is good or not, no matter whether the position is high or low, no matter whether the salary is high or low, being responsible for one's career is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should ring the bell well.

These are just some personal opinions. There are still many things to do to be a good supervisor. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally, must be realized by yourself and turned into your own things.

What qualities do you need to be an excellent administrator? The administration department is the core department of the enterprise, which guides, mobilizes and makes decisions on the internal affairs of the enterprise. In addition to direct production tasks, the company's large and small affairs are managed by the administrative department. These so-called "management" are nothing more than managers. Implementing some mobilization (rational allocation and utilization of resources), command (organization and implementation of production activities of various departments within the enterprise), decision-making (profit analysis and decision-making of the organization's business activities), handling (handling internal affairs of the organization) and coordination (coordinating various affairs in the production and business activities of various departments within the organization to make them balanced and stable) are the basics of the administrative department.

Teacher Shen Qingyi believes that in order to be praised by the superiors and subordinates in the enterprise, the executives of an enterprise must have professional ethics in dealing with people in addition to some professional management abilities. Teacher Shen Qingyi gave us some suggestions on how to be a competent executive who can be trusted by leaders and recognized by subordinates in an enterprise:

1. First of all, you should have professional ability. As an administrative supervisor, you must master certain professional knowledge and ability of human resource management. These abilities are the most basic abilities you should have as an administrative supervisor, and also the most basic knowledge you can use in your daily work. Generally include:

(1) is responsible for formulating the company's personnel management system, drafting preliminary opinions on personnel management, designing personnel management procedures, researching, analyzing and proposing improvement opinions and suggestions.

(2) Responsible for the rational allocation of labor posts and the control of the total labor force. Organize the formulation of labor quota, do a good job in staffing workshops and related positions of all departments of the company, reasonably control the total labor force and total wages in combination with the actual production, and timely organize the control, analysis, revision and supplement of labor quota to ensure the rationality and accuracy of labor quota and prevent labor waste; Responsible for providing all kinds of talents according to the standards of employment, giving full play to their talents, rationally assigning employees to the most suitable positions, and doing a good job in talent mining and introduction.

(3) Responsible for personnel assessment and examination. Establish personnel file database, standardize personnel training, assessment and selection procedures, and organize personnel investigation, assessment and selection regularly or irregularly; Responsible for keeping employee personnel files, and doing a good job in statistics, analysis, prediction, adjustment, inquiry and talent pool establishment of various human resources.

(4) Be specifically responsible for the recruitment, signing or renewal of labor contracts, and the approval procedures for appointment, removal, deployment, dismissal and retirement.

(5) Be specifically responsible for employee account migration management, job title evaluation, housing allocation scheme calculation, application and examination and approval procedures.

(6) Be responsible for the implementation of labor safety protection, and participate in the investigation, rehabilitation and compensation of the company's labor safety and industrial accidents.

(7) Be responsible for the labor discipline management of the company's employees. Check the implementation of the company's labor discipline regularly or irregularly, make timely assessment, and be responsible for the management of attendance, rewards and punishments, vacations and transfers.

(8) Be responsible for compiling the training outline and paying special attention to staff training. While doing a good job in the basic education of employees, we will gradually promote pre-job training and skills and professional knowledge training, combine professional technical knowledge with comprehensive management knowledge, and improve the training mode and system.

2. Have certain management ability. Management ability is relative to the professional ability of the supervisor. Management ability is a comprehensive ability, which requires command ability, decision-making ability, communication and coordination ability, professional ability, work distribution ability and so on. The cultivation of management ability is not only some basic knowledge we learned from books, but also our accumulated experience in work. Therefore, we are required to keep forging ahead, exploring and innovating in our work.

3. Be good at communication between superiors and subordinates. The so-called communication refers to unblocking each other's opinions. Inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

Teacher Shen Qingyi thinks that communication is particularly important in work, especially to master communication skills. Communication is two-way, which is not only your concern and encouragement for subordinates, but also another way to give you feedback in summer. In communication, both sides can relax their physical and mental communication, which is more conducive to the development of the work and the benefits will be greater. In the process of communication, we should learn to be good at listening, listen to the opinions and suggestions of subordinates, and deepen our understanding, so as to do our best and do our duty in future personnel deployment.

4. Have strong work judgment ability. To cultivate a person's judgment ability, we must first have a good professional ethics, which is the basis of work judgment. Only when we are right or wrong about the world can we have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision. The ability of work judgment is actually the synthesis of the above abilities, and the embodiment of supervisor's ability is the embodiment of his ability of work judgment.

5. Keep learning at work and enrich yourself. Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. We should not only learn from books, but also learn to learn from experience and improve ourselves in social practice. Only by continuous learning can we make better and faster progress, keep up with and catch up with the development of society, and make continuous breakthroughs. Only by continuous learning, will we not rest on our laurels, and will we continue to innovate in our work, bringing more abundant gains to ourselves and enterprises.

6. Have a good professional ethics. Morality is a normative rule outside the law, and each of us should abide by it. It is a yardstick used by a person to restrain his behavior. Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics are the first. Good professional ethics can better reflect a person's cultural accomplishment and self-cultivation. It can also restrain a person from making some mistakes in his work.

How to be a good executive of an enterprise has always been a concern of enterprise leaders. For an enterprise, the things that executives are responsible for are the most complicated and difficult things to do in the company. In order to become an excellent executive, in addition to the suggestions given by the above teacher Shen Qingyi, we should also make continuous improvement and adjustment according to the needs of enterprises.

What should a manager have? Managers should first be knowledgeable, familiar with management processes and standardize operations. Secondly, they should be good at finding problems in management and put forward improvement measures and methods. Third, they should carry out the intention of leaders, be good at communicating with employees and do their own work well.

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How to be an excellent administrator? Business is business, serving people with virtue.

What qualities should an excellent training manager possess? This paper expounds the qualities that a training manager should possess, including professional knowledge, communication ability, organization ability, service consciousness and innovation ability.

Collection managers should conditionally forward an excellent paper for reference only:

Cultural relics collection is the material basis of various business activities of the museum, and collection preservation is a regular work of the museum. Its key role directly affects whether the work of the museum is carried out smoothly, whether the commercial benefits are obvious, and whether it can provide the maximum utilization for the research of related disciplines. The custodian of the collection is the most direct manager of the collection, and the protection and management of the collection is the basis of the museum's business activities. Scientific protection and standardized management can preserve the intrinsic value of the collection for a long time and continuously transform it into social value. With the development of knowledge economy, the development direction of museum industrialization puts forward stricter requirements for collectors. Based on the actual practice and thinking of some museums, this paper talks about what qualities cultural relics keepers should have in order to seek advice from experts.

First, have a high degree of ideological consciousness, correct working attitude and noble professional ethics.

Cultural relics collection is a precious cultural heritage obtained through collection, excavation and collection through the joint efforts of the staff of the cultural relics department and other people from all walks of life. As far as resources are concerned, collections are non-renewable resources, and collectors should assume the responsibility of protecting this "resource" from extinction. The state and local governments have promulgated a series of cultural relics policies, regulations, rules and management methods, giving full play to the potential value of cultural relics collections and making strict regulations and requirements for cultural relics management. Collection management personnel should abide by the law, exemplary implementation of relevant policies and systems, establish a correct working attitude, and love their jobs. This is actually not an easy topic. The nature and characteristics of preservation work determine that most of the work of the collection manager is administrative and transactional, and it is indoor work completed in obscurity. It is not easy to achieve results, but it is a science with strong professionalism and practicality. To accomplish such an ordinary and important job, the staff need to correctly handle the relationship between objective difficulties and subjective efforts, be indifferent to fame and fortune, and stay away from it quietly. Many comrades engaged in the preservation of collections have never been mentioned in their lives, but the collections and related materials they manage are in order, which is the most outstanding achievement and the noblest behavior. Whenever we talk about making mistakes, pragmatic work is the cornerstone of social development, and this spirit is still needed in the new century. What needs to be mentioned is that our collectors should be strict with themselves, set an example, act impartially, do not use their business for personal gain, do not participate in profit-making activities of cultural relics, and do not collect cultural relics. This not only helps collectors to concentrate on their work, but also improves the transparency of their work.

Two, the implementation of warehousing regulations, warehousing procedures, adhere to the warehousing principle.

Sound rules and regulations are the basis and standard of scientific and standardized collection management, and also the guarantee of orderly and perfect collection protection and utilization. Of course, such rules and regulations are produced on the basis of practice and are constantly improved, revised and supplemented. At present, the standardization of museum collection management is not high compared with other industries in the whole society, one of the reasons is that there is no law. Therefore, the urgent problem to be solved is to master scientific and standardized management methods, strictly follow the 24-word policy of "clear identification, clear accounts, detailed cataloging, proper storage, sound system and convenient access", give full play to subjective initiative and handle daily work in combination with reality in accordance with the provisions of the Measures for the Administration of Museum Collections, so as to achieve the requirements of "proper storage and convenient access". To realize the standardized management of collections, we must do the following two things.

First, strictly control the quality of the collection. Collection appraisal is the premise and foundation of scientific management of collection. Only by strictly selecting and carefully studying the collected cultural relics can we distinguish their authenticity and determine their age. According to the available data, forgery appeared as early as the Spring and Autumn Period. It can be said that the forgery of cultural relics exists with the economic value of cultural relics. Only by judging the authenticity and age of cultural relics can the historical, artistic or scientific value of cultural relics be revealed, which is conducive to the preservation of collections.

Cultural relics appraisal has higher requirements for collectors. We should not only understand the forging method of artifacts, but also grasp the characteristics of the times, including shape, decoration, inscription, rust color, sound, alloy composition, technological process characteristics and so on. We should not only use traditional methods such as comparison and comprehensive investigation, but also use modern science and technology. We should also combine traditional and modern evaluation methods to learn from each other's strengths. For example, the identification of jade includes two methods: first, the texture and material of jade, considering whether it meets some standards of jade from the aspects of color, texture and hardness, is usually measured by means of instruments. Second, the selection criteria of jade materials are different in different times. The use of jade materials in Neolithic Age is very regional. Feldspar and tremolite in Jiangsu and Zhejiang provinces are mostly used in Shandong, while Payan jade is mostly used in Northeast China. In Shang Dynasty, Hetian jade, Nanyang jade and Shanyou rock jade were all used. The determination of this age is mainly based on traditional identification methods, focusing on understanding the characteristics of jade articles in various eras and whether the tombs of unearthed jade articles can be dated by scientific methods. Considering the ancient custom of burying old jade, we should pay attention to whether the production age of jade is consistent with that of tombs. At present, fake jade is extremely common, and its techniques are also varied, which makes it difficult to distinguish between good and bad collections. Therefore, the identification of a collection is not an overnight sale. It is necessary to identify, examine, study and correct its authenticity or ambiguity of the times according to the shape characteristics of cultural relics through a large number of materials, books and catalogues. Listening is not only an expert or a senior, but also a multi-party verification and meticulous work attitude that a collection keeper must have.

Strict selection of the received collections is a yardstick to measure the professional level of the custodians and the key to ensure the quality of the collections. For the collection of the People's Museum, a certain number of representative cultural relics should be selected as official collections according to the specific conditions of the cultural relics in the museum, and similar cultural relics with more repetitions and regular shapes should be collected as replicas, which can meet the needs of exhibitions, scientific research and inter-library exchanges when necessary.

In the process of identification, special attention should be paid to cultural relics with rare species and special significance. For example, during the Wei, Jin, Southern and Northern Dynasties, wars were frequent, and the production and circulation of money were at a low point. For those coins with a small number and a short dynasty, if they are slightly rusted, they can still be used as official collections.

Second, strictly regulate the procedures of collection registration, cataloging and filing. After the identification of cultural relics, it is necessary to do further comprehensive research and make a scientific and detailed description, including a series of procedures such as registration, cataloging and archiving, which is also the continuation and supplement of the identification and selection work. In the process of collection registration, the most fundamental thing to establish a complete and accurate collection registration account is to do a good job in the general collection registration account seriously, rigorously and realistically, and keep consistent with the collection registration card and the collection as a set. Write the general ledger should fill in the format item by item. Each collection corresponds to a general registration number, which should be marked in the hidden place of the item to prevent the appearance from being affected.

The naming of collections is an important part of identifying cultural relics, and it is also a link that should be paid attention to in the registration of collections. The naming of collections should involve three parts of the naming of historical relics concisely and clearly as far as possible, and the individuality, characteristics and common terms should be unified in the nature of * * *. Here, we should pay attention to the choice of words and norms in naming. "The features of the collection cover a wide range, especially the textual descriptions of the features such as ornamentation are quite different, and the standardization procedure is relatively low". For example, bronzes often use the pattern of "Kubinashi's body" as decoration. In fact, this decoration is only the name of the pattern that shows the head of an animal or imaginary object in the Song Dynasty. Later, the animal face pattern was more scientific and appropriate, and the composition form of this decoration was pointed out. There are many such cases. It is a subjective desire to require naming sentences to be uniformly applied to a standard language system, which is also a hard condition for the extensive use of computer management and the implementation of museum networking. Due to the different parts and degrees of collection, it is required that the words on the general ledger and cards are accurate, including descriptions of completeness, breakage, mildew, wrinkles, stains, desquamation, rust, fading, charring and incompleteness, and strive to compile them in detail. These are not only related to the value of cultural relics, but also related to the responsibility of collection preservation. Archives are all kinds of materials that have been comprehensively and systematically identified, studied, sorted and filed. Like collectibles, they are valuable cultural property of the country, including the whole process from collection to utilization, involving a detailed record of the value of cultural relics. Therefore, the custodian should be "enterprising, familiar with the collection, capable of filing, serious and responsible, and have certain management experience". The contents of the archives can be filled in according to the Instructions for Filling in Collection Archives issued by National Cultural Heritage Administration in June1991L. Through archives, we can know the overall situation of the collection, and archives can be used as reference materials for exhibition, scientific research and safety protection. According to their own work experience and predecessors' work experience, librarians emphasize the promotion of scientific and standardized file management, and implement special personnel to manage the collection files to maintain the stability of personnel. Documents should be stored in a special room (or counter). At present, with more and more collections in museums, the number of archives will also increase. Therefore, it is necessary to establish archives register and archives index card, and catalog the archives according to the method of library cataloging, so as to form a one-stop management mode of library collection, archives and archives register (index card), and create favorable conditions for the wide use of library collection.

Third, scientifically protect the collection and permanently preserve the "original flavor" of historical relics.

In order to further strengthen the protection of cultural relics, the custodian should strengthen the research on protection technology. The custodian should make it clear that the damage of the collection is not only affected by the production materials, but also related to inappropriate objective environmental factors such as temperature and humidity, light radiation and insects, and should take corresponding measures to realize the scientific protection of the collection.

First, take effective measures according to the temperature, humidity and quality of the air to avoid or reduce the damage to the collection. The collection is located in the small ring of the museum building, and the most obvious influence is the air humidity, so anti-drying and moisture-proof is a necessary measure to preserve the environment of cultural relics. Through long-term observation and testing, I think the relative humidity is 45-65%. Too high is easy to breed mildew, too low is easy to damage the collection. However, the temperature fluctuates slowly between15 and 25℃, and the collection is generally not damaged. Air pollution in the museum will also cause physical, chemical and biological reactions of the collection, which will eventually lead to the qualitative change of cultural relics. Custodians should use temperature and humidity adjustment equipment to improve indoor air environment, and always pay attention to the changes of temperature and humidity values. In addition, we should pay attention to indoor hygiene to prevent dust flying. Put the hygroscopic material into a tightly stacked box, glass cabinet or drawer. For expensive paper products such as printed matter and paintings, it is a better way to use continuous ventilation between the upper and lower cabinets to let the air circulate.

Second, the problem of light. The national cultural relics administrative department has made restrictive regulations on the shooting of cultural relics, focusing on the fact that organic collections such as silk, calligraphy and painting are extremely sensitive to the damage of light radiation. Ultraviolet visible light, infrared light and excessive illumination in light radiation will cause photochemical reactions in the collection to a certain extent, leading to qualitative change, intensity reduction, fading or warping of organic cultural relics. The most effective way to prevent light damage is to avoid light in warehouse buildings, use materials that can absorb and block ultraviolet rays indoors, and filter light sources with ultraviolet rays. Cabinets, drawers and other storage appliances should also keep a certain distance from the light source to avoid thermal effects.

The third is to do a good job in mildew prevention, sterilization and insecticidal work of the collection. Mould microorganisms are easy to breed and develop in organic cultural relics, which makes cultural relics corrupt and deteriorate. Humidity is a hotbed for insects and bacteria to grow. As long as the temperature and humidity are controlled within a certain range, organisms and microorganisms will not develop. Before the collectors enter the museum, the storekeeper must strictly inspect and purify the room, and the organic cultural relics and cultural relics boxes can only be put into the museum after insecticidal treatment. Strictly control the temperature and humidity index, check the collection regularly, and deal with pests in time when they are found, and at the same time take the principle of not damaging cultural relics as the principle. At present, it has been tested that some physical methods and chemicals can not be used for insecticidal sterilization, such as exposing paper and using dichlorobenzene which is too toxic. Custodians should consult information in many ways, learn advanced technology, study repeatedly, and do a good job in the protection of cultural relics.

In addition to mastering the protection technology, the museum keeper should comprehensively and carefully check the present situation of the collection and learn to use the methods of cultural relics restoration, such as cleaning, reinforcement, restoration, metal rust removal, paper deacidification and so on. Specific analysis, try to use the original production methods and processes, and use the same or similar materials as the original. Resolutely oppose the restoration of precious cultural relics with immature technology and substandard materials. This is the unshirkable responsibility of cultural relics keepers and even cultural relics workers. Otherwise, it is a crime to destroy cultural relics instead of protecting them.

Four, master computer operation skillfully, and promote the construction of museum materials.

The preservation of collections is a complicated and boring job. A large number of various account books, cards, files and forms need to be filled in by hand, which requires a large amount of data and takes a long time to process. Even if personal knowledge and materials are limited, the problem cannot be solved. Using computers to deal with many tasks in the preservation of collections can not only improve work efficiency quickly and reduce the complicated affairs of custodians, but also collect a large amount of various information accurately and quickly, providing various ways to solve difficult problems. It is necessary to use computers to manage collections and gradually realize the automation of museum business activities. First of all, the keeper should standardize the work of keeping the collection manually. The naming, classification, measurement and piece counting, account book registration, form filling and business card printing of collections all require standardization. National Cultural Heritage Administration selects scientific and applicable methods from museums and memorial halls all over the country to manage collections and realize data standardization, which is the premise of collection database management. Secondly, the keeper should master the computer operation technology and effectively manage the collection retrieval, statistics, library control, collection inventory and collection file preservation. In this way, you can avoid directly checking the collection, rummaging through the vast amount of information, and you can randomly query relevant information. The storage environment is automatically controlled by microcomputer, which makes the warehouse a suitable environment for collection. Using computer alarm system to do a good job of safety prevention and control in warehouses and showrooms. Computerization of collection management is a big difficulty for keepers who are used to pen and ink work. The development of the situation requires collectors to live and learn, grasp the pulse of the times and keep pace with the times.

The museum cause in the new century is a cultural battlefield full of competition. The staff responsible for the collection and protection of cultural relics should have high standards and high demands on themselves, strengthen the study of all aspects of knowledge and skills, constantly improve their professional level, and embark on a scientific, standardized and legal road of cultural relics protection.

What conditions should a confidential document administrator have? Confidential documents refer to documents, briefings, speech materials, various materials, statements and publications containing important state secrets in the form of words, symbols, graphics, audio-visual images, etc., the disclosure of which will cause serious damage to national security and interests.

State secrets are classified into top secret, secret and secret. "Top secret" is the most important state secret, and leaking secrets will cause particularly serious damage to national security and interests;

"Confidential" is an important state secret, the disclosure of which will seriously damage the security and interests of the country; "Secret" is a general state secret, the disclosure of which will harm the security and interests of the country. The importance decreases in turn, but they are absolutely not open.

Paper documents should be moisture-proof, insect-proof and fire-proof. However, in the information age, most confidential documents are stored in electronic media. Therefore, the custodian must have excellent information literacy and the ability to deal with data intrusion from the Internet or inside. Do a good job of confidentiality. Because confidential documents have a certain confidentiality period (except in special circumstances) or meet the needs of war, migration, national security, etc. We have to consider the disposal of documents: paper documents are destroyed by internal personnel under the supervision of the supervisor by chopping, burning or chemical corrosion. Electronic documents are shredded by professional shredding software (international common CIA implementation standard). Use a completely irreversible crushing algorithm. Or completely formatting the storage medium under strong magnetic voltage to achieve the destruction effect.

"Receipt handling" includes seven processes: receipt, registration, review, planning, approval, undertaking and reminders.

What are the requirements of the insurance industry for counter managers? I know this better, because I have worked in insurance companies for many years, especially in branches. Be a good counter manager: First of all, you should know that you are the service staff of an insurance company and represent the company's image, so you need to keep your personal form OK at all times, and don't be unkempt, so customers will feel bad. Then, you should have a service attitude, always think for customers and think from each other's point of view, so as to gain the trust and praise of customers and the leaders will value you. Finally, we should pay attention to cultivate our patience and endurance, because the work of the counter manager is very complicated and meticulous, and busy work is easy to offend people. At this time, you must exercise restraint and never quarrel with customers, otherwise complaining to more than one leader will bring you trouble. All the above are personal experiences, please refer to them.

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