2020 Hotel Employees’ Work Experience

Hotel work requires great attention to personal circumstances, so you must have experience and experience of your own work. The following is the "2020 Hotel Employees' Work Experience" compiled by me for your reference. It is for reference only. Welcome Everyone reads. 2020 Hotel Employees' Work Experience (1)

Perhaps you will say: "I am just an ordinary employee working in an ordinary position. What we can do is the leader's business!"

Here I want to say loudly: "You are wrong! In the process of the company's business development, in ordinary positions, although we are just ordinary members, you and I are actually dedicated to our jobs. Action is the cornerstone of the company's development! The company's hotel work is also a bridge to the market economy, related to the health and happiness of millions of food consumers, and connecting the hearts of thousands of people! ”

1. Work

During this period, I learned about the hotel’s guidelines, layout, department divisions, work assignments, personnel positioning and other natural conditions. The General Department performs office functions and is an important department that connects leaders and employees. I am honored to do so. Being able to be a member of this small group and being responsible for collecting meal tickets every day is trivial, but it can reflect the strictness and advancement of our hotel's management. Quality inspection is a must for any enterprise and is an important safety guarantee. Department, as the service industry, quality inspection is a top priority. Whether it is the hygiene of the guest rooms or the appearance of the catering waiters, they all affect the operation and development of our hotel. From the beginning, I only knew that I now have a pair of insightful eyes. , this is a progress and a big gain for me. The blackboard newspaper is the window for internal promotion of our hotel. By publishing the newspaper, it not only improved my writing level but also enhanced my language expression ability. During the evaluation period, I was able to thank Mr. Li for his trust. With the help of Manager Wang, I compiled two evaluation materials. I deeply felt that my language skills and logical thinking were lacking. Working on the front line was the most rewarding place. Although it was hard and stressful, I learned to tidy up the room, Turn down the bed, and how to place it to be aesthetically pleasing. During the welcome and delivery with the experts, we learned about the experts’ preferences and provided timely feedback for better service. On December 8, when the evaluation work was about to end, At that time, the supply and demand meeting for college students from the three northeastern provinces happened to be held in Harbin. This is the most important thing for us graduates. We had prepared it a long time ago, but the floor attendants were really busy. I was touched when I saw them forgetting sleep and eating and working overtime. Well, although I am a student, I am also a hotel employee, so I did not participate in the job fair. I am not talking about how great I am, but I am moved by such a united, dedicated and pragmatic group. Dedication is selfless, so it is warm, and passion is fiery, so it shines. This is the wealth and strong capital of the enterprise!

2. Learning experience

As a business place under a public institution, the International Hotel has its unique advantages. From the management system to the scale of development, it has become the leader in the same industry. Outstanding, the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, develop external markets while considering the interests of employees, and have the concept of knowing the general situation and considering the overall situation. Although this is an emerging The company is a company with vitality and creativity. Every day here, I can see hope.

However, the development of things has two sides. As an emerging enterprise, under the impact of the wave of market competition, it will definitely show its weak side, and there will definitely be contradictory problems. As long as we find a way to solve the problem, we Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the awareness of innovation, have the courage to break traditional concepts, business concepts, and management innovation, and gradually transform from market-oriented to people-oriented management. Mechanisms are closely aligned to create a brand enterprise with Jiada characteristics.

The honor is just an affirmation of the previous work and the motivation for me to work hard to do the essential work. The next step is also a starting point. With new goals and new challenges, there should be new improvements. In the next step of work , I will strictly demand myself as an excellent employee, report frequently, study frequently, summarize frequently, and contribute my own strength to the development of the hotel! 2020 Hotel Staff Work Experience (2)

First of all, I am very grateful to xx Hotel for giving me a good learning opportunity and platform. I would also like to thank my colleagues for their help and support. I joined Fujia Hotel on the same day. Although it didn’t last long, I did feel that I learned a lot and was inspired a lot, which also gave me a lot of insights.

The hotel industry is a complex system with multiple management departments. For newcomers who have just joined the job, I think the best way to learn quickly is to go deeper into the field. The purpose of going deeper into the field is to effectively control first-hand information. How well the work assigned by the hotel is performed can only be known by going deep into the site. For example, other information collected can be analyzed and summarized in a timely manner so that the work can be more targeted and effective. This is also an important manifestation of managers being on-site for execution, management and inspection. On the contrary, if you have only a partial understanding of the situation after the work is assigned, your business ability will be greatly reduced over time.

Pay more attention to details.

Paying attention to details means paying attention to the quality of customer service. First of all, you must have the ability to discover and solve problems. You must carefully observe every detail of your customers' every gesture, smile, words and deeds, dressing, etc., in order to achieve the best service. At the same time, if problems are discovered, they must be corrected in a timely manner; secondly, they should set a good example and set their own requirements starting from the details, and the requirements should be on-site and the services should be on-site. Third, through communication, exchange, and improvement, we can improve our service concept, constantly reflect the personalization and family affection of customer service in the details, and form a service that is the transmission of family affection, integrate details into every bit of service, and let guests Really feel the family affection, pleasure and surprise, let the details play a valuable role.

Solve problems quickly. The hotel industry encounters various problems every day, 365 days a year. Quickly handling or solving various problems is the best reflection of business capabilities, communication and coordination skills, sense of responsibility and mission, and is also the efficiency of work during execution. The most direct reflection of the level is that if the problem is solved quickly, the work efficiency will be high, and on the contrary, the work efficiency will be low.

Through this short period of study, I have a deeper understanding of the hotel, truly feel the vitality and charm of the hotel, and realize the obligations and service awareness of a star hotel employee. ! In my future work, I will flexibly apply the knowledge I have learned to hotel work, and truly become a satisfied employee of a star-rated hotel. I firmly believe that Fujia Hotel will definitely create new brilliance with the joint efforts of all of us!

I have been working in the hotel for 15 days, and I have so many feelings that I don’t even know what to say. I worked as a cashier in a hotel, and I thought that cashiers should do a much better job than waiters, but I didn’t expect that no one was willing to work as a cashier. Not only did I get off work late, but I also had to collect the wrong money or receive fake money. It’s nothing to bear. What’s important is that every time the waiter comes to the bar to get something, you have to carefully watch him to see if he has taken the right thing. Sometimes when he is busy, the waiter will forget to place an order, so when You have to be responsible for your own food. The most annoying thing is that you will encounter some customers with poor quality. They will ask you to give them discounts or gifts, saying that the food here is too expensive, anyway. No matter what, you want to get less money. If you don't give them a discount, they will refuse to pay. This is actually pretty good. What makes me most intolerable is that some officials are of poor quality. They are obviously just an inconspicuous little person. They insist on saying that they are great. Who is not here? You know me? I go to a lot of restaurants, but the water here is expensive. Really, I just don’t know you. I must have gone to more restaurants than you. What kind of leader do I think I am? In fact, Not even a green onion! ! !

After working in the hotel for more than ten days, I also saw the xx of the government. Once there was a customer who was a regular customer of this shop, and who was this customer in? Director, all the old waiters in the hotel know him. Since he often comes to Shadian, I know a little about him. This person is very stingy, which means he is very stingy. If he treats guests to dinner, he will order some very cheap meals, and sometimes bring his own drinks. If the government takes money, he will order good wine and good food. What the heck, he asked for a few more packs of good cigarettes when he left. Haha, doesn’t it sound ridiculous? There are also people in the hospital. I heard from the old waiters in the hotel that even a small head nurse in the hospital will be very shady, let alone the directors and so on. Next to the hotel is the Central Hospital. The leaders of the hospital often come to the hotel to have dinner. They think that they are just small leaders and talk crazier than the mayor. Tsk, I’m not saying that, although I’m not a big shot, I’ve met many people with higher official positions than you. Aren’t they just the leader of a small hospital in a small city? I’ve never been to Beijing and I don’t know what my official position is. Small.

I have been working as a consumer or customer in hotels since I was a child. Now I have experienced how tiring and difficult it is to be a waiter in a hotel. When a customer yells at you, even if it's the customer's fault, you have to face it with a smile. This is really a challenge for me.

Unknowingly, I have been working in the hotel for a month. During this month, I have been "experience" the life of working people every day, doing the work of "serving tea and water" for the people, just like life Poor people at the bottom of society.

Regarding this job, I did have a lot of helplessness when looking for it. After all, I am also a college graduate, but I was tricked by fate into doing a job in a hotel that only a technical secondary school degree can do.

There is no other way. Since I was fired by that pharmaceutical company, I have been idle at home for more than a month. During this period, I have been looking for it. However, due to interview skills and communication and other factors, I have been unable to find a job every day. Every job interview ended in failure. My parents are also worried about me, especially my mother. The words "A month of idleness at home means a month of less money earned" always echo in my ears. Every time I think of this sentence, I feel like it is a sin to stay at home. So I had no choice. After experiencing so many interview setbacks, I had no choice but to lower my requirements for job hunting, and then I found my current hotel job on xx. A monthly salary of 1,800 is almost close to the minimum working standard in Shanghai.

I have been working at this job for a month now, and I haven’t received my salary yet. I have to wait until the end of the month to get it. Alas~~~~ During this period, many friends and relatives heard that I was working in a hotel, and they were all opposed to it, because how could a college student do such a job that only a person with a technical secondary school degree could do! ! I remember when I first entered the hotel, the manager there was a little surprised when he heard that I was a college graduate. He said that my job was just a transitional job, and that with your academic qualifications, you should be able to find a better job.

Yes, I also know, I also understand that the current job is indeed a transitional one and an emergency measure on my job search path, because I don’t want to be told that by my mother all the time. "A month of idleness at home means a month of less money earned." I am really tired of saying this all the time.

The relatives and friends around me have been helping me pay attention and think of ways, especially Shi Yue’s mother, who has been helping me pay attention to work in the neighborhood committee, and that sister Xiao Ding, I will be notified as soon as there is any recruitment information. Here I would like to express my heartfelt thanks to them!

Give me some time and some understanding! I believe I will change next year! 2020 Hotel Staff Work Experience (3)

October has just passed. Looking back on the work of the guest room foreman trainee for more than a month, it is like a symphony, with ups and downs and various notes. But through more than a month of work, I have gained something and grown. As a grassroots manager, there is still a lot to learn. The foreman is not just checking the room as imagined, there is a lot more that needs to be done.

1. Guest room hygiene. The floor foreman is the key person to ensure the quality of guest room hygiene. It is the last link to control the quality of guest room products and directly affects the quality of service to guests.

Through more than a month of work practice, I have basically mastered the inspection standards for guest room hygiene, and can independently control the overall quality of a room. However, there are still some shortcomings, and there are still substandard conditions in the inspections by supervisors and departments. Through analysis, the main reason is that the overall control of room hygiene is not in place. The inspection only focuses on individual places and lacks overall control. The standards of health quality are still not high enough, and there are still areas that have been overlooked during inspections. However, through the sanitation inspection during this period, I realized that the foreman's inspection was only a task of supervising the replacement of tables. What is more important is the cleaning of the room by the employees. Therefore, in the next work, I will pay more attention to employees' room cleaning, improve employees' hygiene standards, and ensure the first level of room hygiene.

2. In terms of management, some people say, "Foremen are caught in the cracks." This is not an exaggeration at all. The superiors must be responsible to the supervisor, and the subordinates must be responsible to the employees and play a leading role. To properly handle the relationship with superiors, peers and subordinates at work requires more practice and personal experience to coordinate well. In this more than a month, basically very little has been done in this area, and there is still a lot of way to go. This aspect will be what I need to learn most in my future work, not only through books, but also through Make up for your own shortcomings in this area by learning from leaders and colleagues.

3. In terms of communication, because I worked in Building 5 before, I didn’t have much contact with the employees in Building 8, and I didn’t know them very well. Now that I have to work with them in Building 8, I must understand each other and establish a good working atmosphere. Therefore, I have strengthened communication with everyone over the past month and have a certain understanding of each employee. However, since there are many employees in Building 8, with a wide age range and different personalities, it is still quite difficult. I am also trying to find ways to communicate with everyone. Let yourself integrate into this big team as soon as possible.

4. Communicate with customers. After becoming a foreman, the method and mentality of communicating with customers should be different from the previous reception. It is no longer just communicating with customers and then handing it over to the foreman. Now you have to do it independently. Stand aside and think of the best way to deal with guests' dissatisfaction and questions, and also take the lead in front of employees to maintain the hotel's image and interests. In the past month, I have also tried to communicate with the guests on the floor in charge every day, from the simplest inquiry about the guest's stay to the resolution of claims and complaints from the guest. It was difficult at first and I didn’t know how to speak. Then I slowly relaxed and felt the joy of communicating with guests.

The work of the foreman is complicated and complex. After this month of practice, I feel that it is not that easy, but I have just scratched the surface. With the help of Supervisor Chen and other foremen, I have gradually straightened out some clues. I believe that in the next two months, I will work harder so that everyone can recognize my work.