Solution of set-top box failure in gehuayouxian

There may be many kinds of set-top box failures in gehuayouxian. The following are some common faults and their solutions:

1. The set-top box cannot be opened.

Solution:

(1) Check whether the power cord is plugged in and whether the power socket has electricity;

(2) Check whether the power switch on the set-top box is turned on;

(3) If the set-top box power indicator does not light up, try to replace the power cord or socket;

(4) If the set-top box still cannot be turned on, it may be an internal hardware problem. It is recommended to contact after-sales service for maintenance.

Snowflakes, stripes or mosaics appear on the TV screen.

Solution:

(1) Check whether the TV signal line is plugged in and the contact is good;

(2) Check the signal source switch button on the set-top box to make sure to switch to the correct signal source;

(3) Try to restart the set-top box and TV, which can sometimes solve the temporary signal problem;

(4) If the problem still exists, it may be the internal hardware problem of TV signal line or set-top box, so it is recommended to contact after-sales maintenance.

3. Can't operate the remote control of the set-top box

Solution:

(1) Check whether the battery of the remote controller needs to be replaced;

(2) Ensure that the remote controller is aimed at the infrared receiving window of the set-top box;

(3) Try to restart the set-top box and remote controller, which can sometimes solve the problem of temporary remote control;

(4) If the problem still exists, it may be the internal hardware problem of the remote controller or set-top box, so it is recommended to contact after-sales maintenance.

4. The set-top box cannot receive programs normally.

Solution:

(1) Check whether the account and password of the set-top box are correct and whether it can log in normally;

(2) Check whether the software version of the set-top box needs to be updated. Sometimes the old software version may lead to the failure to receive the program normally;

(3) Trying to restart the set-top box can sometimes solve the problem of temporary reception;

(4) If the problem still exists, it may be an internal hardware problem or a network problem. It is recommended to contact after-sales maintenance or check the network connection.

In short, when the set-top box in gehuayouxian fails, we can try the above solutions. If the problem still cannot be solved, it is recommended to contact after-sales service for maintenance.