The original property management practice report is 5000 words. .

Internship time:

Internship location:

Introduction of internship program:

Chengdu Wanbang Property Management Co., Ltd. was established in June 2003, 1 1. It is a professional property management enterprise with independent legal personality. The board of directors of the company consists of the finance department and the administration department, with two management offices (Xijing Garden Management Office and Phoenix Building Management Office) and three management centers (Jinmao Building Management Center, Zhengxi International Management Center and Office Building Management Center of Panzhihua Iron and Steel Group Research Institute Co., Ltd.). Since its establishment several years ago, the company has been committed to providing customers with timely and thoughtful quality services with first-class management, first-class service and first-class reputation as the direction. In 2006, Xijing Garden was rated as an excellent property management community in Chengdu. With the service concept of "caring as family", the company wholeheartedly serves the owners. It embodies the company's people-oriented concept. Through the efforts of all the staff, the company has grown and has more than 300 employees.

I am an intern in the management center of Jinmao Building. Jinmao Mansion is a comprehensive building integrating business and office. The 27-story main building is the place where senior leaders of Panzhihua Iron and Steel Group work and make major decisions. It belongs to Grade A office building. The complex is a commercial center, with large supermarkets, gyms, Internet cafes, securities companies, bookstores and so on. Belongs to the multi-owner state.

Second, the internship report

For the purpose of learning, I completed the internship with the help of the leaders and colleagues of the management office by using the principle of combining theoretical knowledge learned in books with practice. Mainly explain customer management, safety management, engineering equipment maintenance management and greening and cleaning management, and understand the actual work in all aspects of property service management.

(a) customer work is the bridge between the management office and the owner.

Customer work management is first of all the management of customer information, which needs to register each owner in detail, including unit number, room area, orientation, etc. The exact names, dates of birth and personalities of the owners and members; Contact number, work unit, and even family income. These materials should be filed and classified for easy reference.

Secondly, the customer describes the reception work. Having a customer report is the greatest help to improve our management level, so we should take it seriously, listen carefully, make records, and don't be careless and reply in time. When a customer submits a statement, we should sincerely invite him to the property management office, send him tea, start listening to the customer's story, keep records, and repeat the general process of the customer's statement after the customer has finished speaking. Let customers feel that our attitude is sincere and we can solve their problems here. The customer's questions should be solved in the fastest time and answered to the owner in time.

Customer work should coordinate the work of various departments within the property enterprise internally, and coordinate the relationship between customers and customers, customers and property, customers and government energy departments and communities externally. Only by coordinating these relationships can we better manage property services.

Therefore, the work of property customers is a bridge between the management office and the owners, a link between the departments of the Golden Trade Management Center and customers, and plays a very important role in daily management. It is the window for property management companies to contact with the outside world, customers and management centers.

(2) Safety management

For the safety of life and property of Jinmao Building, the focus of safety management is to prevent all kinds of safety accidents. Modern security mainly adopts the combination of civil air defense and technical defense. Civil air defense should first set up scientific and reasonable posts, mainly relying on staffing. Jinmao Building has VIP post, lobby post, mobile post, parking post and fire post. Technical defense mainly adopts modern science and technology to cooperate with civil air defense to achieve foolproof means, such as monitoring system, motion sensor, smoke sensor, temperature sensor, acousto-optic alarm system and so on.

The responsibilities of each post are:

1, VIP post:

Jinmao Building has set up a special post in the director's office to prevent irrelevant personnel from entering and leaving, and absolutely ensure the safety of the director's office area, which is called VIP service.

2. Hall pillars:

Set up a hall post, which is the facade of Jinmao Building, so the standing posture, gestures, words and deeds of employees in this position must be standardized. He is the first impression of everyone who enters the building, and he is already the position to master the first situation of everyone who enters the building. There are also questions for some skeptics, but there must be a very skillful method.

3. Move the post:

Mobile posts are matched with fixed posts. When there is no special situation, he will patrol according to the preset route. If there is any situation, he will be on the scene to deal with it, and he will also serve as a guard in a fixed position.

4. Parking post:

This position is mainly responsible for traffic and vehicle management in the building, registering, licensing and receiving incoming vehicles, commanding incoming vehicles and checking their condition.

5, fire jobs:

Fire-fighting personnel have great responsibilities, mainly responsible for the duty of fire alarm system and the patrol of fire-fighting equipment, dealing with problems in time to prevent major fire accidents. Also cooperate with other positions to do a good job of monitoring.

Every post will return early every day to carry out specific work responsibilities. Once a week, the meeting mainly summarizes this week's work and analyzes the shortcomings in the work. Constantly strengthen employees' awareness of safety precautions, conduct safety knowledge training once a month, and conduct simulation tests in combination with some cases to improve the emergency handling ability of safety accidents.

(3) Maintenance and maintenance management of engineering equipment

Engineering equipment maintenance is what I have been doing. Equipment maintenance should start from receiving and taking over. To take over the property equipment, we must first understand the warranty scope and time of the equipment. We should supervise the maintenance of these equipment to see if they are in place. At the same time, formulate the operation flow of property equipment, emergency handling procedures for equipment failures, and monthly, quarterly and annual maintenance plans. Establish equipment management system and computer room management system. Set up an account for the equipment and record the equipment parameters, and record every maintenance in the future, so that each operator can have a detailed understanding of the equipment. It is also necessary to manage the list and number the equipment to facilitate the accuracy of the record. Before operation, the equipment energy consumption budget should be compiled to realize economic operation.

Equipment management personnel should continue training and gradually improve the technical level of maintenance personnel. Make the equipment maintenance speed fast and the standard high, so that the equipment is always in the first-class running state. Improve equipment management level and realize economic operation cost.

(4) Greening and cleaning management

The greening and cleaning of Jinmao Building is carried out by a professional company in the form of a single entrustment contract. Greening is managed by wind chimes and flowers, and the flower stands outside Jinmao Building are planted with evergreen plants according to the designed patterns, with high and low levels. Make pruning and watering time according to the growth characteristics of plants. Place potted plants in halls, stairwells and high offices, check and water them once a week, and replace those that are not growing well. Clean areas include squares, corridors and public areas, as well as offices of all group companies. In principle, the cleaning staff is one person and one district, but they can be flexibly mobilized under the unified command of the cleaning supervisor. Every day, the cleaning foreman will check in place one by one, and the cleaning supervisor will conduct spot checks. When encountering stone pollution, we should carefully analyze the source of pollution, do not blindly clean it, and do a thorough cleaning according to the right medicine. Conduct a health assessment once a week. Keep the management area spotless.

Third, internship experience

1, increased knowledge and talent. When I entered the practical work, I found that my knowledge was not enough, and its optical theory could not complete the work well. I have to combine theory with practice, find out the shortcomings and make up for them actively. Both of them worked hard and benefited a lot. Such as ISO9000, ISO 1400 1 system certification, which has not been contacted in school before.

2. We deeply feel that property management is indeed a sunrise industry, with great demand for high-quality management talents and very promising employment prospects. We should seize the opportunity, make full use of our successful experience, adjust the professional structure, and build property management into our brand specialty.

Fourthly, my understanding of property service management through internship.

Property management service industry is a new industry with a history of only 20 years in China. There are still many problems in the process of exploration and practice, especially in the field of rights and interests, and contradictions and disputes between all parties occur from time to time. For example, the property of the owners was stolen, some owners did not pay the property management fee, the terms of the property contract were inconsistent, the property management laws and regulations were lagging behind, the management system was vague, the laws and regulations were not perfect, and the phenomenon that some social functions of property enterprises assumed obligations became more and more prominent. It hinders the development of property management enterprises.

Standardize property management, improve the awareness of enterprise rights protection, and urge property management enterprises to continuously improve their service level from the perspective of legalization and standardization, plug all kinds of management loopholes, prevent quality accidents and avoid undue losses of enterprises. At the same time, the relevant government departments should speed up the legal construction of property management, so that property management can develop in a healthy direction, which has become a top priority for the development of property management enterprises. /documents/wendang/6979.html