Personal work summary 5 articles

Work summary, year-end summary, half-year summary and quarterly summary are the most common and universal. For individual employees, how to write a work summary? Let's take a look at the personal work summary essay! For more personal work summaries, please click "Personal Summary".

Personal work summary 1

Looking back on 20__, I was deeply touched by the customer service work of the customer service department for several months. Over the past few months, with the care and support of leaders at all levels of the property and the active efforts of all employees in the customer service department, I have gradually matured in the process of discovery, solution and summary, and achieved certain results.

1. Improve the service quality and standardize the front desk service.

Since our department put forward the working policy of "first inquiry responsibility system" in 20__, this policy has been fully implemented for several months in 20__. No matter what problems you encounter in your daily work, you can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the inertia of all the work of the property, make the work in a benign state, and greatly improve our work efficiency and service quality.

2. Standardize the service process and make the property management professional.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people's requirements for property management are getting higher and higher. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization.

In the daily management of the park, we should strictly check and strengthen inspections, and find illegal operation and transformation in the park. From the perspective of management services, we advised in good faith and stopped it in time, and communicated with the property legal adviser to formulate corresponding rectification measures, such as building a small attic privately and installing an outer balcony cover. Once found, we immediately issued a rectification notice and ordered it to be rectified immediately.

3. Change functions and establish a commission system.

In the past, the customer service department did not pay enough attention to the charging work, and there was no full-time charging staff. Building managers charge part-time jobs only on Saturday and Sunday, which leads to building managers putting inspection first and charging second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform. The first stage rate is increased from 55% to 58%; The second phase increased from 60% to 70%; The third phase increased from 30% to 40%.

20__ will be a brand-new few months. With the continuous improvement of my service quality and the gradual improvement of supporting facilities in the community, the property will move towards a higher and stronger goal. I will, as always, maintain a high enthusiasm for work and greet the new months with a fuller spirit. * * * Strive to write a new and brilliant page for the property!

Personal work summary II

The front desk is the starting point to show the company's image and service. For every guest who visits Wanda, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my job well.

1. Strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. When visiting guests or petitioning in the local area, I will always pay attention to adhering to a good service attitude and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

2. Strive to create a good front desk environment.

To maintain the good image of the company, we should not only pay attention to our own image, but also adhere to good environmental hygiene, so that visiting guests have a pleasing feeling.

3. Focus on the overall situation, regardless of personal gains and losses.

Whether it's working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement, make progress and cooperate, and don't find any reason to shirk. As a member of Wanda, I will serve the company wholeheartedly. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work information. However, self also has shortcomings, and inattention at work will make you confused; Sometimes solving problems is still lacking. I hope to work harder and harder in the future. Do more for the company.

13 in the second half of the year, I will constantly improve my image, make a good work plan for 13, and improve the quality and efficiency of my work. And a sense of responsibility.

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Knowing the development of the company and the working data of various departments, with these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively simple, everything should be done seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!

Personal work summary 3

Time flies, so a semester has passed. Under the correct guidance of the school's leading teachers and the correct organization of the student union, our literature and art department has completed all the tasks assigned to us by the school. We adhere to the tenet of "serving teachers and classmates wholeheartedly". Do your best to do your job well and make progress and development with other ministries and commissions. The following is a summary of our department's work this semester:

In March, our department actively cooperated with schools and students' union to do a good job in school rectification month. During this period, we reorganized the staff of the department and recruited seven new employees. Now, they have all passed the examination period and formally become members of the student union. In late March, in order to welcome the upcoming 20th anniversary of the founding of the school, our department planned and arranged a literary evening with comic sketches as the main part, supplemented by singing and dancing. In the arrangement, members of our department and our association have given us great support. I devoted myself to my work with full spirit, which made my department and association more harmonious and laid a solid foundation for the success of the party.

In April, due to the heavy workload, the party originally scheduled for the end of March was held in the Blue Sky Auditorium at 6 pm on April 6. With the support of the school and the assistance of the student union, the literary evening with the theme of "Let's meet in spring and celebrate the school anniversary together" officially met with the teachers and students, and the performance of the whole evening was well received by the teachers and students. After the party, we held a self-summary and self-criticism meeting, found out our own advantages and disadvantages, and summed up the experience and lessons for future work. In late April, our department began to plan the May 4th Youth Day cultural performance. In this performance, we gave full play to the advantages of all departments in our school. The programs were selected by all departments and arranged in a centralized way, which also strengthened the contact between our student union and all departments.

May is an extraordinary month. We not only successfully held the May 4th Youth Art Show, but also carried forward the fighting spirit in the 11th school sports meeting and completed the tasks assigned by the school. May is a proud month for Beijing University for Nationalities. Because may 18 this month is a good day for our school to celebrate its 20th anniversary. As early as the beginning of school, we were looking forward to the early arrival of the spring breeze, and members of our department were eagerly waiting for the tasks assigned by the school. Because this is a memorable day for us, we are honored to work for the 20th anniversary. In the ceremony of successfully assisting the 20th anniversary of the school, we fully embodied the spirit of unity, hard work and innovation of all staff. Successfully completed our work.

In June, a semester has ended. We sum up the past and look forward to the future. Make plans for the future development of our department. Encourage department members to do a good job in the final review and get good grades in the final exam. Repay the expectations of parents and teachers.

This semester, our department has earnestly completed all the tasks assigned by the Student Affairs Office, the Youth League Committee and the Student Union, brought into play the potential of each department member, made better work in the Literature and Art Department, and made contributions to the teachers and students of the whole school. We will make persistent efforts in our future work to build our school better!

Personal work summary 4

Unconsciously, the work of the student union has reached the handover time, and the work of members of our literature and art department is about to be successfully completed. During this year, we always take the responsibilities of the department as our work goal and direction, actively and conscientiously do all the work entrusted to us by the Youth League Committee and the department, and organize many wonderful cultural activities for students while cooperating with the work of the Youth League Committee, so that students can better understand themselves in these cultural activities. Self-discovery also provides a stage for students to show their special skills. With these cultural activities, students' extracurricular life is no longer monotonous, but full of fun. Although it will be tiring to organize these cultural activities, we still try our best to do it. Looking back on the work done by the Ministry of Literature and Art this year, it is generally good, but there are still some shortcomings in our work. Now our old members have to unload their burdens. In order to let the next members of the Ministry of Literature and Art learn from their work,

1. Summary of the work of this year's Literature and Art Department

We took over the responsibility of the previous literary and art department from _ _ _ _ _ 20. As soon as we took over the burden, the task was assigned to us immediately:

1) to welcome new works.

In the orientation work, our department cooperates closely with other departments to welcome the freshmen of Baise Vocational College. Each of us can receive about eight freshmen at the end of the day. Although the number is small, we still greet the freshmen with full enthusiasm and communicate with them happily, which has enhanced our communication with the freshmen.

2) Students will recruit new jobs.

In this recruitment, our literature and art department recruited four new officers. In order to integrate the new officers into our student union, after the exchange meeting of all the new officers, our department held three departmental exchange meetings to tell the new cadres about the work of our literature and art department and the discipline of the student union, and asked the new officers to help the life department check the dormitory hygiene, the discipline inspection department checked the number of people who were late for raising the flag, and the propaganda department published a blackboard newspaper in our department. In these works, the new officials helped the Ministry of Life to check the number of people who were late for raising the flag.

3), student union tea party

Due to influenza A (H 1N 1 Influenza), in order to arouse students' atmosphere, the college held a small tea party in the student union! The activity was a success! The holding of this activity has further enhanced the friendship between student cadres! Let the student union family be more like steel.

4), new and old classmates exchange meeting

When the transition is about to take place, it will promote exchanges between new and old students and between officers and ministers. We will also share our work experience in the student union with the officers, so that they can be more familiar with the work of the student union minister. Everyone will speak freely at the meeting, and officials and ministers will be like friends. At the same time, we also found that the communication between officers and officials was not enough. Some officers even know students in their own departments, but not those in other departments, which shows the exchanges between officers.

5) Earthquake Relief Evening

The Yushu earthquake in Qinghai touched the hearts of people all over the country! ! School leaders timely organized students to donate money and materials, and held large-scale cultural performances to express condolences to the people in the disaster areas. The party held a silent donation and other activities! The party predicted the news of the disaster area, indicating that we and college students will always be with the people in the disaster area.

6) May 4th Youth Choir

The annual May 4th Youth Chorus began. We won the third place in last year's Dahelong Competition. This is inseparable from the leadership of teachers and the hard practice of students. In order to get good results in this chorus, 100 many students and teachers are practicing hard every night! This has achieved such good results! This also makes us understand that no pains, no gains!

In addition, we also let the officers of our department watch the Top Ten Singers Competition in other departments and some literary evenings in Baise, so that they can learn from their experience, and also let them participate in many collective activities, such as the unified action of Red City volunteers, which also benefited the officers a lot.

2. Shortcomings in the work

1), when organizing activities, the cooperation is not close enough, the preparations for various tasks are not sufficient, and the communication with various departments in advance is not timely.

2) Insufficient communication with the officers leads to the fact that sometimes the officers don't know what to do or what to think, and some officers are not very active in the work of the Student Union.

The above is the summary of our literature and art department. I hope that members of our literature and art department can sum up their experience next year and strive to do all the work perfectly!

Personal work summary 5

The off-duty semester from 20 _ _ to 20 _ _ is a period connecting the past with the future for the Ministry of Literature and Art. The Ministry of Literature and Art has experienced personnel adjustment after the general election and the recruitment of new directors at the _ _ level. After a period of running-in, the Ministry of Literature and Art was reborn. This semester, under the leadership of the General Branch of the Communist Youth League and the Student Union, the Ministry of Literature and Art has organized and undertaken a series of activities, such as "_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _". First of all, these activities are one by one.

1. Audition of "Class Welcome Party" Program Engineering Department

This is the first official activity of the Ministry of Literature and Art after the beginning of this semester, and it is also the first official activity after personnel mediation, so all levels and their concerns have really been planned and held. The success lies in: we specified a detailed and cautious activity plan before the activity, made full psychological preparation and timely response plan for possible emergencies during the activity, and made it just in case and fearless; Convene the meeting of literary and art committee members of each class in time, increase the publicity of this activity, invite the literary and art committee members to go back, and fully mobilize the students of this class to actively participate in the sea election activities, which greatly improved the enthusiasm of the students, encouraged the freshmen to sign up enthusiastically, greatly promoted the entertainment and extension of the activities, enlivened the atmosphere of the on-site activities, and triggered many climaxes at the scene, which not only enriched the extracurricular life of the students, but also enlivened the campus cultural atmosphere; The members in the middle of the activity cooperate tacitly. It was true that there were only three people at that time, but everyone understood each other, which made all the activities cooperate very smoothly and the whole competition process was compact. After the competition, it was always well received by the students, and it established the consciousness of freshmen to actively participate in campus entertainment activities, which made the current work of the Literature and Art Department extremely smooth. The disadvantage is that we don't pay much attention to some simple details of the scene, for example, too many people at the scene make too much noise.

2. "Pushing new people and strengthening the country" vocal music, instrumental music, folk art and dance contest engineering department auditions.

This activity is a large-scale campus activity sponsored by the Literature and Art Department of the College Student Union over the years. Due to the large increase in the number of freshmen this year, the Art Department of the College entrusted the preliminary activities of this activity to the Art Departments of various departments for the first time, which also gave us a large-scale exercise opportunity. Of course, we have no reason to miss this opportunity and make good use of it. The success of our activity lies in the following: all three people in our department were participants in the last series of activities of "promoting new talent show" and also undertook similar sea election activities, so they have quite rich experience and lessons. They are familiar with the whole process of such activities and quickly made a more specific and thoughtful activity plan; Greatly increased the publicity of activities, encouraged engineering students in all classes to register enthusiastically, and held repeated meetings of literary and art committees to let them go back, dispel their fears, and let them love literary and art activities more sincerely; The song accompaniment and dance music used in this activity were handed in at the same time before the competition for the first time, and the activity was played by the Art Department in sequence, which greatly reduced the intermission time, made the activity process smoother than before, and put an end to unnecessary mistakes caused by the mistakes of p3, p4 and other players, which can be said to be a great progress in activity skills. The atmosphere at the scene can also be called one of the five films. Not only are there many students participating in the competition, but there are also many audiences at the scene, and there is also a lot of enthusiasm in the atmosphere. In this activity, our department also sincerely invites the Presidium of the Student Union of other departments and the staff of the Literature and Art Department to participate in the activity and serve as judges, which is also a friendship that can go down in history in the college; After the audition, we didn't rest, but devoted all our energy to the training of upgraded contestants and the audit of program performances, and strengthened the audit to ensure that the contestants of our engineering department achieved good results in the final college finals. The shortcomings are that the final results of senior players did not reach the pre-planned goal of our department, and they lost their level slightly in the competition; There is also a lack of communication between our department and the department of literature and art of our college, and there is a lack of communication.

3. Selection and training of street dance teams in engineering department

It is unrealistic to see the scarcity of talents and achievements in dance in our department in the activities and competitions in the early stage of the work of the Ministry of Literature and Art. In such an undisguised cruel situation, our Ministry of Education decided to set up a street dance team of our engineering department to attract freshmen with talents and preconditions in this field, and to improve the dance level of the engineering department within a limited water temperature and time by inviting experts in dance from the college to teach and practice hard. The success of this activity: Our Literature and Art Department invited experts in dance from the college as selection judges, strengthened the checks, made the selection level more professional, made the selected students talented in dance, and made the future training easier and more plastic; There are more than 200 students who signed up for the selection, which can be said to be enthusiastic, but the whole selection process is orderly, which has a lot to do with the new inclusion of five internship officers in our department, which has changed the current situation of more activities and fewer personnel in our department. The five trainee officers are enthusiastic and earnest, and their work attitude is cautious, which makes the original heavy activities very easy. During the training, we prepared perfect hardware facilities, such as laptops and stereos, collected a large number of dance music and videos online for everyone to learn, study and choreograph, and invited the former head of the college street dance team to carefully guide the training of the street dance team. The disadvantage is that although the advanced students are gifted and have extraordinary conditions in dance, some players are indifferent in discipline, lax in their positions and not active in training and learning dance. They can only be pulled out of the street dance team of the engineering department and disciplined.

4. Engineering Department 20__ New Year's Party

This New Year's Eve party is the first large-scale party activity held by our engineering department since the dissolution of the Student Union. The art department of our engineering department is also the art department of Haidu College, and a party is held in the college auditorium. Therefore, our department is under great pressure, and we also know the significance and task of this activity. Therefore, all the staff in our department put almost all their energy into the preparation and planning of this party, even without neglecting any details, trying to make the activity perfect, and finally it went away. The victory of this activity lies in: all the members of our department have a high degree of unity of ideology in this activity, and strive to take this evening as an opportunity to show the literary and artistic level to the engineering teachers and students of our department, so that all the engineering students can have an unforgettable and wonderful New Year and let other departments sit up and take notice of the engineering evening of our department; Before the party, we made a detailed exercise calculation, using the spotlight and foam machine that did not appear in the last party and applied them to this party. This is definitely a historic breakthrough in the hardware facilities of the whole college, which makes the whole party shine at the moment. With solid and abundant funds as the guarantee, our hardware, equipment, clothing, prizes and other aspects of the supply are more comprehensive, and the taste is higher, making the visual achievements of the whole party reach a high level; The atmosphere at the scene was extremely warm and hot, and the audience's mood was also very high; The evening program has strict selection of materials, noble morality, excellent live performance and compact process. Even after the party is over, many viewers are reluctant to leave. Students actively cooperate and do a lot of on-site work in detail, which saves a lot of time, brings a lot of convenience and greatly reduces our work pressure. The shortcoming is that our department, as the central planning and implementation unit of activities, still has some shortcomings in coordination with other ministries and commissions, lacking a certain sense of the overall situation and unable to make overall planning.

The above is my summary of this semester's work. In this semester's work, our department has gained a lot of valuable experience, gratifying progress and many successes. These will be the precious wealth of our literature and art department, and will always accompany our future work, which will benefit us a lot!

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