Who can tell me the operation process of fast moving consumer goods business?

Professional sales skills

1. Three elements of sales calls

1. Your goals

2. Prepare to achieve your goals "Story"

3. Tools needed for the visit

2. Basic structure of the sales call

Looking for customers - Pre-visit preparation - Contact stage - - Inquiry stage - Listening stage - Presentation stage - Handling objections - Deal (conclusion) - Follow-up

(1) Looking for customers

1. Market research: based on Product and development purpose, determine the scope of research.

2. File construction:

Business considerations: (1) Whether it can meet the requirements of GSP; (2) Business reputation assessment; (3) Whether the operator has a broad mind; ( 4) Channel coverage capability.

3. Screen customers:

(1) Firmly grasp the 80/20 rule; (2) Select the most suitable customers for the company.

(2) Pre-visit preparation

A. Customer analysis

Customer files (basic situation, department, grade), purchase/use/visit records

For example, when visiting a doctor: you need to understand his prescription habits. For example, when you visit a salesperson: you need to understand his recommendation habits and his own understanding of this kind of knowledge

B. Set visit goals (SMART) )

S-Specific (specific) M-Measurable (measurable) A-Achivement (achievable)

R-Realistic (realistic) T-Time bond (time period) )

C. Visiting strategy (5W1H)

D. Document preparation and “Selling story”

E. Dressing and psychological preparation

Sales preparation

A. Work preparation B. Psychological preparation

Be familiar with the company situation and be prepared to go all out

Be familiar with the product situation, clarify the goals, and do a good job Plan

Understand the customer situation and cultivate a high degree of aggressiveness

Understand the market situation and cultivate perseverance

Develop a high degree of self-confidence

Develop a high degree of discipline

Murphy's Law

If something can go wrong, it will.

Things always fall out of reach

When a cake falls on the floor, it always has the cream side facing the ground. Some things always get worse the more you explain them

Clear the target of the visit: sales visit Who are you visiting?

Doctors, pharmacists, businesses, administrative officials, retail pharmacies

1. Purpose of visiting doctors

(1) Introduce products; (2) Understand competitive products ; (3) Establish friendship' (4) Expand prescription volume; (5) Contact the pharmacy

(6) Clinical trial; (7) After-sales service

2. Visit the doctor Elements

(1) Self-confidence; (2) Product knowledge; (3) Sales skills; (4) Tools; (5) Plan and purpose

3. Visit the hospital pharmacy/ The purpose of the retail pharmacy owner

(1) Introduce products; (2) Purchase; (3) Check inventory; (4) Digest inventory; (5) Clear relationships/channels; (6) Competitive varieties

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4. Purpose of business visit

(1) Understand the company; (2) Promote purchase; (3) Check inventory; (4) Dunning; (5) Competitive products; (6) ) After-sales service

(7) Maintain friendship; (8) Agreement

5. Purpose of visiting retail pharmacy salesperson

(1) Understand the sales situation; ( 2) Understand competitors’ promotional methods; (3) Inventory volume; (4) Handle objections

(5) Training product knowledge and sales skills; (6) Cashing in prizes or commissions; (7) Terminal promotional materials Placement

(8) Communicate feelings and enhance friendship

6. Visit customers

(1) Make a visit plan; (2) Make good use of visit time and location to improve the efficiency of visits; (3) Make good use of opening remarks to leave a good impression

(4) Be good at seizing opportunities to visit again

(3) Contact stage

A. Opening statement

Easy to understand, concise, innovative, less repetitive, less "I" and more "you", "your company"

Choose greetings skillfully Very critical.

B. Method

Get straight to the point, praise, curiosity, enthusiasm (greetings), request

Things to note during the contact stage

< p>A. Cherish the first 6 seconds: Most people will have an initial impression within 6 seconds of meeting someone for the first time, love at first sight, love at first sight

B. Application of gaze: understand the etiquette of gaze and pay attention to the focus of gaze< /p>

C. A good start

Harmonious, positive, creating themes, entering into needs, sufficient time

D. Possible difficulties

Lengthy, silent, negative, unclear purpose, bad experience, rushed time.

(4) Probing stage

What is probing (PROBING)

Probing and asking questions to the other party.

Exercise

1. When you encounter difficulties when you first contact with a customer, how will you resolve them?

2. Each person lists 3 different forms of opening remarks?

3. Each person lists 3 different types of questions?

Purpose of inquiry: A. Collect information B. Discover needs C. Control visits D. Promote participation E. Improve communication

Types of inquiry questions

Confirm Type questions - restricted questions (YES/NO)

(Is it, right, is it good, is it okay?)

Public questions - open questions

(5W, 2H)

Interrogative questions - hypothetical questions

(What do you mean-, if-)

Open question sentence pattern

(5W, 2H)

WHO who is HOW MANY how much

WHAT is HOW TO how is it

< p>WHERE where

WHEN when WHY why

Restricted question sentence pattern Hypothetical question sentence pattern

Is that so? What do you mean -?

Right? if--?

Is that right?

Is that possible?

Open-ended questions

Time to ask open-ended questions:

When you want customers to speak freely

When you want customers to provide you with useful information When you want to change the subject

Have enough information

Benefits: Lead the conversation without the client noticing

The client believes he is the protagonist of the conversation

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Harmonious atmosphere

Disadvantages: It takes more time, requires customers to talk more, and may lose the topic

Restricted questions

Restrictions Question timing:

When the customer is unwilling to provide you with useful information

When you want to change the topic

Key steps to obtain a conclusion

Benefits:

Get clear points quickly

Confirm the other party’s thinking

“Lock-in” customers

Disadvantages:

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Less information, more questions required, "negative" atmosphere, convenient for uncooperative customers

Hypothetical questions

Time to ask hypothetical questions:

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When you want to clarify the customer’s true thoughts

When you want to help the customer interpret their interpretation

Benefits:

Can clarify the customer’s true thoughts< /p>

Be able to interpret meaning accurately

The language is euphemistic and polite

Disadvantages: Personal subjective consciousness

(5) Presentation stage< /p>

1. Clarify customer needs; 2. Present the purpose of the visit

3. Professionally introduce FFAB and continuously cater to customer needs

FFAB is actually:

Feature: the characteristics of the product or solution;

Function: the functions brought by the features;

Advantage: the advantages of these functions;

Benefits: The benefits brought by these advantages;

Before introducing FFAB, the proportion of customer needs should be analyzed, the sales focus of the product should be sorted, and then FFAB should be launched.

When developing FFAB, you should simply state the features and functions of the product, avoid using difficult terms, and summarize the advantages that are beneficial to the customer by citing its advantages and general benefits that customers can accept. Here, marketing Personnel should remember that customers always buy because the products and services you provide can bring them benefits, rather than because they are interested in your products and services;

(6) Handling objections< /p>

1. What is the customer’s objection?

2. What is behind the objection

3. Handle the objection in a timely manner

4. Treat the customer Become a "human": Grasp human nature and grasp needs

Methods for handling objections: Facing customer questions, make good use of addition, subtraction, multiplication and division

A. When customers raise objections, use subtraction , seek common ground while reserving differences;

B. When summarizing in front of customers, use addition to add content that is not fully recognized by customers;

C. When customers bargain, use addition Division, emphasizing the unit profit of the product left to customers;

D. When marketers do their own cost analysis, they need to use multiplication to calculate how much room they have left for themselves;

(7) Transaction (conclusion) stage

1. Strike while the iron is hot

2. Use more restrictive questions

3. Turn intentions into contracts in a timely manner

4. Confirm necessary terms

Procedure: Require commitment and conclusion of business relationship

1. Reiterate customer interests;

2 , Propose the next step;

3. Ask if you accept;

When marketers complete the above three procedures, they should next describe to customers what they want when purchasing products or services. The vision generated ultimately stimulates the prospective customer’s desire to purchase; once you capture the following messages that the customer inadvertently sends:

The customer’s facial expression:

1. Nodding frequently; 2. Gaze intently; 3. Unusual changes;

Client’s body language:

1. Leaning forward; 2. Changing from a closed sitting posture to an open one; 3. Remembering Notes;

Customer’s tone and words:

This is not a bad idea, wait a minute...

(8) Follow-up stage

1. Understand customer feedback 2. Handle objections; 3. Communicate friendship; 4. Cash in benefits; 5. Obtain the next order

<2>Telemarketing skills

1. First of all, we must overcome If you have any fear or rejection of phone calls or psychological barriers, take the first step bravely and everything will get better. Mental construction is not something that everyone can do. In addition to professional knowledge and quality, you also need superhuman endurance and keen observation skills - everything depends on human effort.

2. Remember that during a phone call, the other party cannot see your expression and attitude, but they can judge the first impression from your voice. Therefore, only by maintaining a happy mood can you have a pleasant tone, and at the same time, it can also reduce the other person's sense of rejection. In this way, you can achieve the first step of affinity - comparing your feelings with your feelings.

3. Appropriate greetings can shorten the distance between each other and make the other party think that we are friends instead of just telephone interviewers. Usually, you should pay attention to the following points when making phone calls:

a. At the beginning of the week, every company is usually very busy, and this is the day that office workers dislike the most, so don’t make calls too early Visit, so that you don't spend a lot of time but don't get the desired results.

b. Adjust phone call times according to different industries.

c. You should have a preliminary understanding of this industry when making phone calls; you can call when you are busy.

d. If you know the other party’s professional title, you should directly address the other party’s professional title, which will make the other party feel valued.

e. At the end of the visit, you should express your gratitude and say "I'm sorry for taking up so much of your time."

4. How to say the first sentence. Commonly encountered situations are described below:

a. The switchboard is unwilling to transfer: Say thank you first and hang up the phone, wait until the entire visit is planned, and then call again. The switchboard may be in the office at the time. Busy or in a bad mood.

b. The other party said that there is already a dedicated person in charge, so they are unwilling to transfer the call: politely ask about the other party's situation, and decide whether to find another time to call again.

c. The other party says there is no dedicated person in charge: Ask the other party completely for basic information so that you can call again in the future.

d. The person in charge is not available: Please inform the other party of the full name and title of the person in charge, and when he usually will be there.

e. Unable to dial or no one answers: You should check the other party's phone number through the inquiry desk (such as 114) to see if there is an error or malfunction.

f. If you don’t want to talk more and will hang up the phone: Find another time to call and review your way of expression or the timing is wrong.

5. After successfully passing the first level, you should be able to successfully complete the interview, because the first step to success has been taken, and the next step is how to complete a complete customer information card.

a. The customer information card should be written neatly to avoid unnecessary trouble.

b. Excerpt the key points of the interview.

6. After filling out the customer information card, the date of the telephone call and the name of the person making the call should be added.

7. Ask the other party about the main products they sell or manufacture and their industry categories.

8. If possible, further inquire about the other party’s company status, product demand and impressions of other cooperating manufacturers.

9. The approximate process of a phone call: After receiving the phone call information, sort it out first → Prepare tools and adjust your mood → Start the phone call → Fill in a customer information card after each customer visit.

How to make psychological adjustments:

1. Most people either think that phone calls are the most inconspicuous job, or they think it is a simple and extraordinary job. It's a job, but in fact it's not. It's not easy to do a good job on the phone, so I might as well tell you that you have done a great job.

2. The sense of accomplishment and satisfaction gained from phone calls is not like ordinary work, where you can get applause of the same value if you put in the same effort, but you may only get one point of applause if you put in a lot of effort. But don't be discouraged. As long as you work hard, this round of applause may not necessarily bring you a higher sense of accomplishment and satisfaction. Why not have the courage to challenge yourself. The frustration that successful telephone interviewers endure before success is considerable and the amount of time it takes is unimaginable.

3. Many companies screen potential customers through telephone calls, and the varying quality of telephone interviewers often causes some trouble. If the interviewee hears that he wants to be interviewed by phone, he will either hang up the phone or say he is unavailable. Telephone interviewers should not be frustrated by being hung up on several times, because a successful telephone interviewer may not know how many times he has been hung up on before he succeeds, and he may still be hung up on even after success.

4. If you encounter an interviewee with a bad tone, you should maintain your good tone, do not be affected by such mood swings, hang up the phone politely, and make a new plan for the next time. Telephone day.

5. When you meet an interviewee who talks non-stop, remember not to talk nonsense with the other person. You should get to the point of the interview as soon as possible, tactfully hint at the purpose of the call, and put the phone number in a timely manner. Finish. Because this is a clever way to refuse an interview, but don’t fall for it!

6. If you encounter an interviewee who is unwilling to talk, you must fight with endurance and make the other party unknowingly reveal the information we want to obtain.

7. Don’t hold too high expectations for success at the beginning, nor do you need to hold on to a certain failure. Hold 50% of each. Nothing under the sun is absolute, everything has variables. If expectations are too high, it will be difficult to recover from failure; if expectations are too low, it will be difficult to taste the fruits of success.

8. Telephone interviewers should regard being hung up on or rejected by the other party as a kind of training to improve themselves. Only in this way will your skills and customer profile cards improve.

9. What counts as success is difficult to define. You might as well give yourself a period of time to achieve the goal you want to achieve, and do it within your ability. Only when you do it will you be happy, remember! Don’t beat yourself up just to get a paycheck.

10. There are many things that you can only rely on your own experience to figure out and cannot communicate with words. I hope you can become the most outstanding telephone interviewer in the shortest time.

<3>Methods to bypass the front desk

1. When looking for information, find the name of the boss. When making a phone call, go directly to the boss. If the other party asks me who I am, Who, I would say is his client or friend, the chance of finding him is higher; (pretending to be a boss friend/client) (departments with business contacts with outside parties are better off, such as: personnel recruitment, sales, marketing, advertising, purchasing). )

2. Prepare several more phone numbers for the company and use different numbers to call. Different people will respond differently, so the chance of success will be higher.

< p>3. Just transfer to an extension and ask again (do not press 0 to transfer to manual). It may be transferred to the salesperson or the human resources department, so as to avoid the front desk. Then it depends on how to communicate with non-front desk staff. You may be transferred immediately. Go to the boss, haha!

4. Directly tell the front desk about the benefits of building a website, or the necessity of promotion, so that she can’t refuse!

5. If you think this customer is very important! If you have a chance, don't give up. You can find another colleague to help you, test your colleagues, and learn new methods!

6. The situation becomes serious (so that you have no authority to deal with it). For example : (For a real estate company) Hello, I have a building to rent, and I would like to talk to the boss of your company. I wonder what your boss’s name is? Another example: (For an advertising company) Hello, I am from the Beijing Evening News, and I am the boss of your company. Who is it? Let’s talk to him about agency matters!

7. Hello, I am from www.51job. Your company has registered employee recruitment information with us. I would like to ask about your company’s information. Who is the legal person? Because we need to check your credit information!

8. Exaggerate your identity! For example: Hello, please speak louder! I am Mr. Wang of ×× company. !

9. (I used the two most despicable methods in history

Assume that the boss’s surname is Li

A: Hello, this is + +Company

B: Hello, is Uncle Li** here?

Dudu - passed by

I don’t know. What's the boss's last name?

A: Hello, this is ** company

B: Hello, ** company. Are you in the ** building? I'm from the electric power company. Are you? There is something wrong with the electricity bill this month. Please transfer it to the administration department --- transfer it

It is easy to deal with them, as long as you have the desire to conquer them, there is a way)

10. Threat method!

1) For example: Miss, this matter is very important, can you make the decision? I'm in a hurry, please transfer it to the boss (or person in charge) of your company right away

Note: This method is suitable for buying domain names!

11.A: Hello... Are you Mr. Li here?

B: No, where are you?

A: I am from Quanzhou, my surname is Zhang. What is his phone number (cell phone)?

Lower your voice. Usually the front desk will tell you the boss’s phone number.

12. Front desk: Where are you?

Answer: I'm from Xiamen. I just came to Fuzhou. I have something important to talk to your boss about (if you know your name, just tell me your name)

Receptionist: Let me ask you where and which company you are from? !

Answer: Miss, what is your last name? I'm not used to you asking questions like this, you know? ! (Speak in a strong tone, patting the table) If you are here, please transfer to me. If you are not, please bring your phone!

13.A: Miss, Mr. Zhang may have come to see me in an emergency. He called my mobile phone. Is he still in the company now? I'll call you back! Thanks!

14. Hello everyone, I am Huang Tianrong, a new employee of the Xiamen Ministry of Commerce. I hope to have a good communication with you. For bypassing the front desk, I think this method is sometimes quite effective.

For those from other places, the official way is: Hello, I am (Xiamen), entrusted by the relevant national departments, I am looking for the general manager of your company!

Local: Me: "Hello, general manager"

Miss: "What do you want?"

Me: "Yes"

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Miss: "Which unit are you from?"

Me: "I am Huang Tianrong.

”

Comment: When the lady hears our name, she will definitely think that we are familiar with the general manager. This method is really good, try it!

15. 1) Huizhou When there are many local bosses around, I will directly say: "Is the boss here? What is his phone number?"

2) Sometimes after knowing the boss's last name, I will say: "Is the boss Wang here?" < /p>

If he is not there, say: "Has he come to my company? Why hasn't he come yet? How much is his cell phone?"

16. "I am from the post office on ** Road, may I ask? The full name of the company is *******, and the general manager is ***. I will check with him now...

Generally, this method is more effective in Guangzhou, and there are also pretending to be government agencies or banks, etc.

17. I am Zhou Tongbin from the Xiamen branch, focusing on the front desk situation that cannot be circumvented by ordinary methods. , simply be honest and respect her:

Good morning, Miss Wang! I am Zhou Tongbin from China Enterprise Network. I contacted Mr. Li yesterday. I wonder if you can arrange for me to have a phone call with Mr. Li this morning or afternoon. It only takes 2 minutes. Thank you!

18. I usually use my identity as an international buyer to find the relevant person in charge or boss.

Sometimes I will leave another mobile phone with them and ask them to call the boss to come to me!

19. Hello, I am from the XX office of the National Internet Information Center. I want your boss to answer the phone!

20. In Wuhan, many people are nosy and insist on asking questions. In fact, the result is the same whether I ask or not, so the more she wants to know, the more she pulls me off. She usually says, - *Is she always there? ? ——Who are you? ——I am a friend of his. ——What do you want to do with him?

——It’s a bit of a personal matter, is he not here? At this time, she gave it to the boss. Or she would say, -he's not here. ——Then tell me his cell phone. I lost his number. Thank you. It’s a bit urgent.

21. If I am looking for the boss, I will usually say that he is a foreign translator, and then get the boss’s name and mobile phone. This method is quite effective. If you are not worried, you can try it. For example : Hello, there is a company XX in Germany. I saw your company’s English webpage (supply and demand information) and wanted to make a phone call with the boss of your company. What is your boss’s mobile phone number? Is he there? ...

22. "Hello! Are you XX company? We are from the Municipal Economic and Trade Committee. We have an important economic forum event to invite the person in charge of your company. Could you please transfer the call to him? , We need to confirm with him on specific matters.”

Because our Guangzhou company happened to have such a large-scale event last month, I got the names and phone numbers of many bosses through this kind of phone call.

23. After knowing the name of the company’s CEO (male), ask a man to pick up the phone: I’m calling *** (call him by his first name). . . . . . Not here? What's his cell phone number? . . . . . . who I am? We had a drink together yesterday! (Very annoying tone)

24. I have forgotten your general manager’s last name. By the way, he told me last time: Call him again after a while. So I called him today. Can you transfer me to the general manager's office? Thank you!

25. Please look for Mr. ×, why isn’t he here? Didn't you agree that I would make a call at this time today? When do you think he will come back? This matter is very important. Is his mobile phone 138 or 139? You tell me and I'll take note of it.

26. Hello! I am Pang Yu from the Shenyang branch. I usually just tell the lady at the front desk: "I know you are in a difficult situation. You receive a lot of calls every day, and it is difficult to determine which call you should make to your boss. I have also had this experience, and I understand you very well." At the same time, I also tell you that I am calling your boss because I have something very important for your company. I must get in touch with your boss immediately. Please help me find it now.

27. Call yourself. It is a bank that needs to check the information with Mr.

)

28. Hello, I am a reporter from XX. (I have a press card) I want to discuss something with your boss!

29. "Hello! Help me pick up your boss! I sent a fax to him yesterday, make sure he received it."

30. If your English is good, Give the front desk a few words of pure English and it will be done immediately. It will work no matter how hard you try

31. Think about it! There are many good methods, but you have to use your brain!

<4>Business Etiquette

Appearance—General

Develop good personal hygiene habits

Hair: neat and headless If you have soft hair, you can use mousse to style it. In the office, ladies with long hair should not wear their hair disheveled

Eyes: Clean and free of secretions, avoid bloodshot eyes

Nose: Do not let nose hairs protrude your head, and do not pick your nose in public< /p>

Mouth and teeth: clean and free of food residue

Grooming—General

- Nails: clean and trimmed regularly

For men Beard: groom it every day and shave it clean

Accessories and accessories: Check whether they are stained or knocked askew

Keep it clean and tidy up regularly

Demonstration of manners

Diana Vereland:

The extension of the neck, back, arms and legs,

and the brisk pace are closely related to beauty associated.

Professional demeanor

Standing posture

Keep your head flat, shoulders flat, chest raised naturally, abdomen drawn in, center of gravity stable

Professional demeanor

Sitting postures

There are many beautiful sitting postures for women

but no matter what, keeping the knees

close together is the eternal principle

Professional demeanor

Squatting posture

Must ensure that thighs

and knees are close together

Professional demeanor

Getting in and out of the car

Keep your legs together

Professional demeanor

Business etiquette --- introduction etiquette

First introduce the person with a lower status to the person with higher status

The younger person to the older person

Colleagues from your own company to colleagues from other companies

Low-level supervisor to senior supervisor

Company colleagues to customers

Unofficial personnel to official people

National colleagues to foreign colleagues

Business etiquette---introduction Etiquette (continued)

Introduce the identity/title of the person being introduced

It is common that you can’t remember someone’s name for a while

Take the initiative to introduce yourself< /p>

Business etiquette---handshake etiquette

When should you shake hands?

Meeting someone you know

Saying goodbye

When someone enters or leaves your office

When you are introduced to each other

When you comfort someone

Common social etiquette

Etiquette for exchanging business cards (1)

If you are sitting, stand up as much as possible to accept the business card from the other party

The person with a lower seniority should be the first to hand out his/her business card with his right hand

When visiting elsewhere, hand out the business card after being introduced by your boss

When accepting the business card, you should accept it with both hands and confirm his name and position

After accepting a business card, do not leave it on the table

Etiquette for exchanging business cards (2)

Check your wallet frequently

Do not hand out dirty or wrinkled wallets Folded business cards

Put the business card holder or wallet in the inner pocket of your suit and avoid taking it out from the back pocket of your pants

Try to avoid writing irrelevant things on the other person’s business card

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Don’t play with the other person’s business card unconsciously

Don’t hand over the business card first when your boss is around. Wait for your boss to hand over the business card before handing over your own business card

Taxi seats Order

Seating order in a private car

Seating order in a train

Telephone etiquette

The difference between face-to-face communication and telephone communication

Telephone Etiquette

Keep the most beautiful voice

—Speed

—Tone

—Volume

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—Smile

Some basic skills when answering the phone

—Answer the call

—Transfer the call

—Receive The caller is not here

—Leave a message

—End the call

—Telephone recording

Etiquette for answering the phone

Ringing

Pick up the receiver

State name and greeting

Confirm the name of the other party

Ask about the call

Summarize and confirm the incoming call matters

End the call politely

Hang up the phone

Call etiquette

Hang up the phone

Introduce yourself

Identify the other party and greet them

Explain the details of the call

Reconcile and confirm

End the conversation politely

Hang up the phone

Precautions on the phone (1)

If you hear the phone ringing and you are chewing something, do not answer the phone immediately. Spit out the food quickly and then Answer the phone

If you hear the phone ringing, if you are laughing or arguing, be sure to wait until your mood calms down before answering the phone

Be energetic in your opening greeting when answering the phone

Telephone

When talking, be sure to coordinate body movements such as smiling and nodding

Don’t speak too loudly on the phone, and don’t hold the microphone too close to your mouth

Telephone Precautions (2)

If you are answering the phone on behalf of someone, be sure to ask the customer if they want to leave a message

When answering a call that makes someone wait, apologize to the caller

You were talking to the caller when the call came. You should tell the other party that there is a customer and you will call him back later

When a friend calls at work, you should end the call briefly and quickly

When you receive a complaint call, you must not argue with the other party

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Etiquette for visiting customers

Step 1. Appoint a time in advance

Step 2. Make preparations

Step 3. Before departure, confirm with the person you are visiting and calculate the time to set off.

Step 4. Go to the customer's office building

Step 5. Enter indoors

Step 6. Meet the person you are visiting

Step 7. Negotiation

Step 8. Farewell

Chinese food etiquette

Use napkins correctly

Use male chopsticks and female spoons

Carry food

Drink soup

Do not open your mouth to talk to others if there is food in your mouth

Toast

Talk

Leave your seat

Western buffet etiquette

Take dishes in order

It is best to take one or two dishes at a time

Do not mix special spoons or tongs

Do not reuse the plate

Do not waste

Do not overeat

Observe the etiquette of Western food

Precautions for Western food

Use tableware correctly

How to eat (salad, main course and noodles, bread, soup, fruit)

Eating posture

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