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How to write five work summary reports?

To sum up, we must also sum up experiences and lessons in theory. All correct practical activities will always produce both material and spiritual results. Next, I will bring you a work summary report. For more work summaries, please click "How to Write a Summary".

Work summary report 1

Looking back on the work in the past year, we can see that the achievements can not be achieved without the joint efforts of the staff under the correct guidance of the club leaders and the full help and support of colleagues in various departments. I am strict with myself, according to the company's requirements, around the club's long-term development strategy and goals, activate the influence of the club brand, improve the quality of service, make new breakthroughs in working mode and working methods, and complete my work well.

First, improve system management.

Because the managers and employees in the club are constantly updated in a short time, each manager is constantly improving and innovating on the original basis, and the acceptance of employees in following the system or process improvement is also affected accordingly. According to the current work situation, combined with the executable system and process, further improve and change the shortcomings, specifically:

1, change the caddy's reward and punishment method and caddy's responsibility system for maintaining the venue,

2. Improve the post system and process of package collection office, starting platform and driving range.

3. Improve the sense of responsibility of managers,

4. Improve the hygiene and cleanliness standards of dressing rooms and garages.

Second, strengthen supervision and implementation.

In the arrangement and implementation of all work, the original upload and release mode is adopted, and the principle of arrangement between people and responsibility to people is implemented. Who leads who is responsible for supervising the implementation and inspection. Carry out weekly caddy on-site service summary meeting, weekly manager work summary meeting and monthly irregular other post work summary meeting, sum up carefully, find problems and solve them in time.

Third, pay attention to the implementation of training and improve service quality.

According to the job nature of each post, re-establish the training plan and implement it as planned. Training mode is not adopted in the training, but combined with the lack of experience in practical work, examples, simulation demonstrations and other ways to strengthen. After the training, strengthen supervision and follow-up counseling, collect valuable feedback from guests extensively, and conduct training again in areas with poor feedback. After repeated strengthening, the service level, professional knowledge and quality have been significantly improved.

Four, the establishment of asset management responsibility system

In order to effectively manage the assets of the department, the first person in charge of department goods management and the second person in charge of post goods management were set up, so as to make regular monthly inventory and filing, and to achieve the principle of compensation in actual work, and to formulate the provisions on compensation for goods of guests and internal employees.

Verb (abbreviation of verb) reserves diversified talents.

According to the present situation, in order to minimize the difficulty of recruitment for the company, we insist on training talents with one person with multiple abilities and one person with multiple posts, and carry out 1 1 person part-time caddy training in departmental posts. Some people, mainly caddies, have participated in on-the-job training in garages, bag receivers and departure platforms.

Sixth, shortcomings in the work.

Although a lot of efforts have been made in practical work and the present situation has improved, there are still many problems and deficiencies.

Problems at work:

1, it is not enough to strengthen the consciousness of employees.

2. The work planning and organization of post managers need to be improved.

3. Personal sense of ownership is weak,

Their own shortcomings:

1, lack of innovative ideas,

2. Deviation in implementation.

Seven, summing up experience:

Through system revision, process rectification, increased implementation, and increased training and learning, everyone can seriously accept and implement it, and through overall changes. What I have learned is that only strictness can standardize, only continuous improvement can improve, and only continuous innovation can make progress.

Eight, the next work plan:

In view of the shortcomings in this year's work, in order to do a good job in the new year, we should highlight the following aspects:

1, defining the responsibilities of managers mainly reflects:

1) Make annual and monthly work plans and refine the key points of monthly implementation.

2) make a summary of work problems every month, how to solve the problems and the implementation.

3) Hold weekly working meetings to coordinate affairs and solve problems.

4) Conduct daily work inspection, find problems and correct them.

2, post work arrangement and supervision.

1) Arrange the fixed items of monthly work, monthly training content and implement the implementation effect of inspection training.

2) Arrange weekly workload and supervise its implementation.

3) Arrange daily work and implement inspection standards and specifications.

3. Establish the idea that employees are masters.

1) Strengthen employees' sense of responsibility, earnestly implement the system, and don't become a mere formality.

2) Listen to employees' suggestions and opinions, give full play to employees' imagination and adopt effective suggestions in time.

4. Strengthen self-improvement:

1) Strengthen management knowledge learning and improve management ability.

2) Innovate working methods and improve work efficiency.

Summing up the past shortcomings and lessons, I will devote myself to my work with a brand-new mental state, strictly demand myself, study hard, improve work efficiency, actively respond to the company's measures to strengthen management, abide by the company's rules and regulations, and do my job well.

Work summary report 2

Time flies, I have been working in the wool trade center for a year. In my opinion, this is a short and long year. Short-lived, all the work skills and professional knowledge I haven't had time to master have passed; Becoming an excellent customer service staff has a long way to go.

In retrospect, it was only when I applied for the customer service position of the property management company of the Chamber of Commerce. Now I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and my familiarity with customer service has changed from unfamiliar to familiar.

Many people don't understand customer service, and feel simple, monotonous or even boring. They just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but I experienced various challenges and tempering in my work before I deeply realized it.

The following is my main work in the past year.

Handle the procedures and certificates for the collection and decoration of customers' shops, and file the information, files and keys of merchants. It is necessary to distinguish between the AD area on the first floor, the AD area on the second floor and the ABCD area on the third floor. Most of the first floor and the second floor belong to Chen Guide, a few belong to merchants and some belong to private owners.

Familiar with all aspects of information, including the owner, decoration unit, construction unit and other information, and make records at the same time, notify relevant departments and personnel to deal with it, track this process, and pay a return visit after completion.

Be familiar with the production, sending and filing of letters and documents, the single letter issued by Guide Company, Suntech and Maozhi Office, the notice to rectify the chaos in the passage, warm tips, article release notes, small construction orders, large decoration materials, maintenance orders and so on.

Work summary report 3

In 20__ years, under the correct leadership of the company, in accordance with the company's sales deployment and arrangement, in order to broaden sales channels, tap market potential and expand sales business, all sales staff in our sales department United as one and Qi Xin made concerted efforts, and achieved certain results. The sales summary report for 20__ years is as follows:

I. Sales in 20 years

In 20__, our business department did business with a total payment of 10000 yuan, and all the payment was recovered 10000 yuan, but not 10000 yuan. Completed% of the sales tasks assigned by the company and achieved good results.

Second, strengthen team building and improve the quality of sales staff.

Team building is the foundation of office furniture sales. First, our sales department firmly establishes the "people-oriented" management concept, listens carefully to the opinions and suggestions of the sales staff, shares the same breath with the sales staff, and speeds up the development of various sales work.

The second is to encourage every salesperson to work hard, be serious and responsible, improve their comprehensive quality, fully mobilize their work enthusiasm, enhance their work enthusiasm, strive to open up markets, and do a good job in the sales of office furniture products.

The third is to strengthen training and management. By strengthening training, sales staff can further improve their understanding of the performance and scope of use of office furniture products, improve their sales skills and skills, and improve the quality of service. Further improve the rules and regulations of our sales department, strengthen management, grasp work discipline, and create a serious, serious and responsible working environment for improving and expanding the sales of office furniture.

Third, explore the market, maintain old customers and develop new customers.

The key to do a good job in office furniture sales and complete the company's sales task is to open up the market. Our sales department will focus on two aspects in 20__.

First, maintain old customers, visit regularly, listen to their opinions and suggestions, maintain them with true feelings, let them maintain enough confidence and affection for our company's services and products, consolidate their loyalty, encourage them to continue to buy our office furniture, introduce new customers with their influence, and drive new customers with old customers as the chain.

Secondly, in the development of new customers, our sales department attracts new customers to pay attention to our company and our company's office furniture through market research, advertising, door-to-door visits, etc., and strives to make new customers become our company's sales targets again.

In 20__ years, our sales department worked hard. Although we have completed the company's sales task and achieved certain results, there are still some shortcomings and gaps, mainly in:

First, the publicity of office furniture is not enough, and there is still a gap from achieving full coverage of the region. The image of the company's office furniture is not high enough.

Second, sales confidence is not strong enough. Office furniture sales should not only serve outdoor hospitality, but also have a strong will, work hard for customers, have the hope of sales and go all out. Never be discouraged when encountering difficulties, but stick to the end and win sales victory.

In the future, our sales department will continue to strengthen its study, improve its comprehensive quality, make full use of every opportunity around the sales objectives and tasks assigned by the company, be pragmatic, work hard, fight hard, attack hard, effectively expand the office furniture sales market of the company, increase the sales volume of office furniture, and make due efforts and contributions to the further development of the company.

Work summary report 4

Looking back on the past year, I feel that I have gained a lot, not only at work, but also with the help of many colleagues in my life. During this year, I have done a good job and improved myself in some aspects, but there are still some deficiencies waiting for me to improve. Now let me sum up last year's work.

First, down-to-earth work.

Clerk is a service job, which is the link to ensure the normal operation of all departments. In this year, I will do my job carefully and try not to make mistakes.

1. In daily affairs, because the content is trivial and complicated, with the help of colleagues, a daily memo is established, and every detail is done in order of priority. At the same time, standardizing the file management will help leaders maintain a good working order and environment, do some logistics work well, and better serve leaders and colleagues.

2. In some management work, it is necessary to fill in various forms, make some documents, print or copy the documents required by various departments, etc. , and inform them to do a good job of uploading and distributing in time.

3. Classify and file the documents, and clearly make a table for easy query and change.

Second, study hard.

I haven't been in the company for a long time. In order to improve my business ability, I ask different people for some work knowledge to improve my work efficiency. For example, learn the routine etiquette of receiving customers from the seniors of the department, how to standardize some official document writing about work, and how to operate English software. This year's study not only expanded my knowledge, but also made me know my colleagues better. Everyone has his own strengths and dissatisfaction with himself. They have been practicing and studying deeply. This year, I learned from them that there is no good condition for profligacy. I understand that standing still here is retrogression.

Third, move towards your dream.

I not only learned knowledge here, but also learned the experience and attitude of my predecessors at work. What I see is an indomitable attitude, and a positive working atmosphere has brought me great help. In particular, the leaders praised me for my satisfactory work this year, and there are new challenges and opportunities in the new year. I will not live up to this affirmation and expectation, and will continue my fighting spirit.

Work summary report 5

I have been in the insurance industry for six years. Over the years, my work has improved year by year, and I have made progress year by year. In the past year, I not only successfully completed the tasks assigned by my superiors, but also kept learning professional knowledge and achieved good results. Below I will make a simple summary of my work and study this year:

I. Work and study

In the past year, my work was mainly divided into two stages, the first half was about sales and the second half was about service. During the period, I was active in thinking, constantly learning new policies and theoretical knowledge, and strengthening my belief. In the work, the tasks were successfully completed in the first half of the year, attracting customers and running around, not only completing the assigned tasks, but also exceeding them. In the second half of the year, I did a good job in customer service without complaint.

During this year, I actively participated in various training opportunities and strengthened my own quality. At the company's meetings, I carefully understand the spirit of the meeting and often put forward my own suggestions on the problems existing in the company. In terms of basic services, whenever customers have problems, they will do a good job enthusiastically and thoughtfully, without complaining at any time. During the company's recruitment, it is necessary to do a good job in training new employees, answer questions and troubles generously, and have no impatience, so that new employees can quickly adapt to the working environment and get on the right track.

Second, the existing problems and deficiencies

There are gains, successes, failures and shortcomings. In this year's work, although I have worked hard enough and gained experience, I have lost my previous momentum. In some cases, I am too cautious, habitually relying on empirical judgment, and have no adventurous spirit.

Without reasonable arrangement of time, I often can't find a clue on various things, immersed in my own work, and didn't communicate closely with my colleagues. I did a good job in my new job, but I didn't voluntarily give up my study time.

Third, the next step of work ideas

Now the competition is getting bigger and bigger, and the work will only get harder and harder, which will bring me great pressure. I want to seek greater development. I can only turn pressure into motivation and urge myself to make continuous progress. Therefore, in the new year, I will start with the time arrangement, define the work plan, allocate time reasonably, strengthen my study, improve my professional ability, unite my colleagues and solve problems from different aspects.