Bank lobby manager exam questions

Explanation of the answers to the lobby manager exercises: This answer is not a standard answer. Colleagues are invited to put forward their own opinions and communicate together.

Chapter 1 Retail Business Transformation and Construction of Outlet Service Spirit

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True or False: 1 wrong (nothing in the book, low risk) 2 true 3 true 4 true 5 false (10) 6 true 7 true 8 true 9 false (lack of lobby manager) 10 false (efficient operation)

Single choice question

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Multiple choice:

1ABCDE 2ABCD 3ABCD 4ABCDE 5ABCDE 6ABDE 7ABDE 8 ABE

9BCD 10BCDE 11BD 12ABCDE 13ABC 14ABCDE 15ABC 16ABCDE

Chapter 2: Job Management Regulations

One True or False Question

1 False (Assistance) 2 True 3 True 4 True 5 False ( Properly handled) 6 right 7 wrong (after the end) 8 right 9 wrong (person in charge of the branch) 10 right 11 wrong (general service) 12 wrong (work focus) 13 wrong (resources) 14 wrong (waiting) 15 wrong (potential VIP customers 16 right 17 right 18 right 19 wrong (eye) 20 wrong (1) 21 wrong (1) 23 right 24 right 25 wrong (V) 26 wrong (all) 27 wrong (hand) 28 wrong (browse carefully) 29 wrong ( Left) 30 right 31 wrong (30 or 35) 32 wrong (timely) 33 wrong (coordinated) 34 wrong (yes) 35 wrong (whole body) 36 wrong (each) 37 right 38 wrong (when looking straight) 39 wrong (short hair) 40 wrong (same) 41 wrong (120) 42 wrong (back and front) 43 right 44 wrong (30) 45 wrong (owner) 46 wrong (accompany) 47 right 48 right 49 wrong (no three diversions) 50 wrong (want Account cancellation) 51 true 52 true 53 false (lobby manager and account manager) 54 true 55 true 56 true 57 true 58 false (diligence) 59 false (maintenance) 60 true 61 false (not allowed) 62 true 2 multiple choice questions

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Three multiple choice questions

1ABCDE 2BCE 3AD 4ABCDE 5ACDE 6ABCDE 7BCDE 8AD 9ABCD 10ABCDE 11BCD 12ABCD 13ABCDE 14ACD 15ABCDE 16ABCDE 17ABCD

18ABCE 19ABCE 20ABCE 21ABCE 22ABCDE 23ABCDE There is a question about this article, C?

24ABCDE 25ABCDE 26ABCDE 27ABDE 28ABC 29ABC 30ACE 31ABCD

32ABCDE 33ABCDE 34BCE 35ABCDE 36ACDE 37ABD 38ABCDE39ABC updated for AB 40ABD 41ABCDE 4

2ABCD 43ABCDE updated to ABCD44ABDE 45ABCDE 46ABCD 47ABCDE 48BDE 49ABC 50AB 51ABCD

52ABC 53BCE 54ABC 55BC 56ABD 57BD 58ABCD 59ABC 60ABC 61AC 62ABC 63AC 64BE 65ABCE 66ABCE 67AB 68ABE If you have any questions, update it to A 69ABCE 70ABCDE Chapter 3 Position and Occupation Skills

One true or false question

1 right 2 right 3 wrong (100) 4 wrong (person in charge of the outlet) 5 right 6 wrong (person in charge of the outlet or) 7 right 8 right 9 right 10 wrong (reach out once) 11 right 12 wrong (narrow sense) 13 right 14 wrong (lobby manager information desk) 15 wrong (0.8) 16 right 17 right 18 right 19 updated to wrong (non-important issue) 20 right 21 wrong (the outlet is responsible People) 22 wrong (security) 23 wrong (business system failure) 24 right 25 right 26 wrong (surge in passenger flow) 27 right 28 wrong (first time) 29 wrong (take decisive measures) 30 wrong (belonging)

Two multiple choice questions

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Three multiple choice questions

1ABCDE, 2ABCE, 3ABC, 4ABC, 5ABCD, 6ABCD, 7ABCDE, 8ABCD, 9ABC, 10ABCD

11ABCDE, 12ABC, 13ACD, 14ABCDE, 15ABCDE, 16ABCD, 17ADE, 18ABDE, 19ACD

20ABCD, 21ACDE, 22ABCD, 23AB, 24ABC, 25ABC, 26CDE, 27ABCD, 28ABCD, 29BCD, 30ABCDE, 31ABCD, 32ABCE, 33ABCDE, 34BCDE, 35ABCDE, 36ABCD

37ABCDE, 38BCDE, 39ACE, 40ABDE, 41ABDE, 42ABCD, 43ABDE, 44ABCE, 45ABC, 46ABCD, 47AB, 48BCDE, 49ABCD, 50ABCD, 51ABCDE, 52ABDE, 53ABC, 54ABC

55ABC, 56AB, 57ABC, 58ABC59ACDE During the complaint process, the closed language expression is ()

A You see, I handled it well ?

BWhat else do you want?

CCan we give you a reply before 12:00 noon tomorrow?

DShould we issue you a new deposit certificate or cash

EAre you satisfied with how we handle this? 60ABCDE, 61ACDE, 62ABCDE, 63ABCDE, 64ABCDE, 65ABCD, 66BCDE, 67ABCD68ABCD, 69ABCD, 70ABCD Chapter 4 Product Knowledge

One True or False Question

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1 wrong (debit card) 2 wrong (domestic and foreign currency) 3 wrong (same) 4 right 5 wrong (deposit in lump sum and withdraw in small amounts) 6 right 7 wrong (fixed and live payment) 8 wrong (one withdrawal) 9 True 10 False (RMB) 11 False 12 False (Debit Card) 13 False (Can deposit and withdraw foreign currency) 14 False 15 False 16 True 17 True

18 False (500) 19 True 20 True 21 False ( 1 year) 22 wrong (entrusted) 23 right 24 wrong (3 years) 25 wrong (6 years) 26 wrong (first hand) 27 wrong (non-loan) 28 wrong (all acceptable) 29 right 30 wrong (completely civil behavior) Children with abilities) 31 wrong (small head and big tail) 32 right 33 wrong 34 wrong (both sides) 35 right 36 right 37 wrong (limited) 38 wrong (national student aid) 39 right 40 right 41 wrong (can) 42 right 43 right 44 Wrong 45 right 46 wrong 47 wrong (stocks) 48 right 49 wrong (individual investors) 50 right 51 wrong 52 right 53 wrong 54 right 55 wrong 56 right 57 right 58 right 59 wrong 60 wrong 61 right 62 wrong 63 wrong 64 wrong 65 True 66 False 67 False 68 False 69 True 70 True 71 True 72 True 73 True 74 False 75 False 76 False 77 False 78 True 79 False 80 False 81 False 82 True 83 True 84 False 85 False 86 True 87 True 88 False 89 False 90 Wrong 91 Wrong 92 Wrong 93 Wrong 94 Wrong 95 Wrong 96 Wrong 97 True 98 True Two multiple choice questions

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31A personal housing revolving loan can ( ) be approved for the maximum amount, multiple times Recycling

A Once B Multiple times C Installment D Comprehensive

32C33A34D35A36A37C38C39B40D41C42A43B44A45C46D47B48C 49 National student loans are not used for (D) A students in colleges and universities B students in colleges and universities directly related to new students A natural person who is the legal guardian D of a student in a higher education institution C and is receiving re-employment education and training

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77 The following can be used to report loss and stop payment The bill is ( )

A Cash check B Transfer check C Cashier's check D Bank draft

I personally think that both A and B are correct, because Article 48 on page 74 of the Compilation of Payment and Settlement Systems says this: If accepted commercial bills, checks, bank drafts marked with the word "cash" and the agent payee, and bank cashier's checks marked with the word "cash" are lost, the person who lost the bill can notify the payer or the agent payer to report the loss and stop payment.

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1ABCE, 2ABDE, 3ACD, 4ABCDE, 5ABCE, 6BC, 7BCD, 8BC, 9ABC, 10ADE, 11BDE

12AD, 13ABCDE , 14ABCE, 15ABCE, 16ABCDE, 17ABCE, 18ABDE, 19ABCDE, 20CE, 21ABCDE, 22ABCE, 23ABCD, 24AB, 25ABCD, 26ABCE, 27ADE, 28ABCDE, 29BCDE

30ABCD, 31BD, 32ABCDE, 33AE, 34ABD, 35BCD , 36ABCE, 37ABD, 38AC, 39ABD, 40BCE, 41ACDE, 42BDE, 43ABC, 44AD, 45DE, 46ABC, 47ABCDE, 48BCDE

49AB, 50CD, 51ABCD, 52AB, 53ABCD, 54ABCD, 55BCDE, 56BCDE, 57ABCE , 58ABCDE

59BD, 60ABCDE, 61BCDE, 62ACDE, 63BCDE, 64ABD Chapter 5 "Three Rong" Personal Business and Marketing - True or False Questions

1 False 2 True 3 False 4 True 5 Wrong 6 Wrong 7 Wrong 8 Wrong 9 Wrong 10 Wrong 11 True 12 False 13 False 14 True 15 True 16 True 17 True 18 False 19 True 20 True 21 True 22 True 23 True 24 True 25 True 26 True 27 False 28 True 29 False 30对

二单选题

1A2B3C4D5A6B7C8D9A10B11C12D13A14B15C16D17A18B19C20D21A22B23C24D25A26B27C28D29A30B31C32D33A34B35C36D37A38B39C40D41A42B43C44D45A46B47C48D49A50B51C52D53A54B55C56D57B58B59C60D61A62B63C64D65A66B67C68D69A70B71C72D73A74B75C76D77A78B79C80D81A82B83C84D85A86B87C88D89A90D91A92B93C94D95A96B97C98D

三多选题1BCE，2ABCE，3ABCDE，4ACD，5CDE，6ABCD，7ABCD，8ABCDE，9ABDE，10ABC , 11ADE** In doubt, 12BCDE, 13ABCD, 14BCD, 15ABCDE, 16ABCDE, 17BC, 18ABCE, 19ABCE, 20ACE, 21ABD, 22ABD, 23CDE, 24CD, 25BC, 26ABCD, 27BCDE, 28ABCDE, 29ABCDE, 30ABDE** In doubt, 31ABCE , 32ABCDE, 33BCDE, 34BCE, 35ABCD, 36BCD, 37CD, 38ABCD, 39BCDE, 40ABDE, 41BCDE, 42ABDE, 43ABDE, 44BCDE

45ABCDE** In doubt, 46ACE, 47ABDE, 48ABC, 49ABCD, 50ABDE, 51ABCE , 52BE

53ACE, 54ABCDE, 55ABCD, 56ABC, 57ABCDE, 58ABCE

, 59CDE, 60ACDE, 61ACDE

62ABDE, 63ABCE, 64ABCD, 65ABCD** In doubt, 66ABCDE, 67ABCE, 68ABCDE

69ABCDE** In doubt, 70CDE Chapter 6 Related Policies and Regulations

One true or false question

1 right 2 wrong 3 wrong 4 wrong 5 wrong 6 wrong 7 right 8 wrong 9 right 10 right 11 wrong 12 right 13 right 14 right 15 wrong 16 wrong 17 Wrong 18 True 19 True 20 False 21 True 22 True 23 False 24 True 25 False 26 True 27 True 28 False 29 True 30 True 31 False 32 True 33 True 34 False 35 False 36 True 37 False 38 False 39 True 40 True 41 False 42 43 pairs, 44 pairs

Two multiple choice questions

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Three multiple choice questions

1ABCE, 2ABCDE, 3BCD, 4ABCD, 5ABCE, 6ABC, 7CD, 8ABCE, 9ABCD, 10ACE

11ABDE, 12BCDE, 13ABCDE, 14ABCDE, 15ABC, 16BCDE, 17ABDE, 18ABCE

19ABCDE, 20AC, 21ABCDE, 22AC, 23CDE, 24CE, 25ABCDE, 26ABC, 27ABCDE

28BC, 29ACDE, 30BCDE, 31ABCD, 32ABCDE, 33ACD, 34CD, 35ABCE, 36ABCE, 37BC, 38ABD, 39ADE, 40BDE, 41BCD, 42B, 43C, 44ADE, 45ABCD, 46ABCD, 47ABDE

48ABCDE, 49ABC, 50ADE, 51ABCDE, 52ABC, 53ABC, 54ABC, 55ABC, 56ACE