Hello, I saw that you used to work in customer service of China Eastern Airlines. What are the working hours and benefits there?

China Eastern Airlines is rubbish. The morning shift is 6.45-5. 15, and the evening shift is calculated as 12- 10. Cheaters work in two shifts, from 9 am to noon 12, and then from around 5 pm to evening 1 1, which belongs to getting up early and going to bed late. From 1 in the afternoon to 1. 15 in the afternoon, I can't remember the exact time. Anyway, a day is about 10 hour. Then China Eastern Airlines stays far away, and the shuttle bus takes about 25 minutes. If you want to take a detour to pick up employees in other places, it will take nearly 40 minutes and the accommodation environment is poor. I live in an industrial zone. Moreover, the dormitory should pay 400 yuan deposit, and then the contract workers should pay 350 yuan accommodation fee every month. Interns don't need it, but the basic salary difference between contract workers and interns is 600 yuan, and the internship is 2000 yuan. In addition, each dormitory has 6 beds, and the monthly water and electricity fee per person is about 150 yuan. This is still a province. If you don't turn on the air conditioner in winter, don't talk about turning on the air conditioner in summer. At that time, we turned on the TV about three hours before going to bed every day and went to bed while it was still cold. In addition, the dormitory deposit will not be refunded until you resign. If you don't resign, you won't refund the deposit. Hehe, when you paid the deposit, you also said that you would stay in the dormitory for three months, and then you could return it. Then it's a work problem. In fact, people who have worked in the airport should know better. Those people are particularly difficult to serve, but later you will find that in most cases, it is not the passengers who are not good at service, but China Eastern Airlines that has too many problems. As for the problems reflected by passengers, you can keep pushing and not want to solve them. I just want you to answer the phone, deal with it, and then hang up. Anyway, it doesn't matter to you that you won't answer the phone next. Unless the passenger is really angry, he will ask you to call back, apologize, and then say that someone has handled it and will call you back when it is done. In this way, passengers' negative emotions will erupt on you. There are too many problems, for example, the app of China Eastern Airlines has been having problems. In fact, China Eastern just needs to spend some money to ask professional technicians to upgrade the system. It must play with it by itself. As a result, the more cards it gets, the more problems it has. Half of 100 calls a day are about this problem, and it is useless to submit it. If they don't go back to solve it, they will only perfunctory. Therefore, the customer service of China Eastern Airlines is simple to listen to and it is much easier to answer the phone. Moreover, the commission of China Eastern Airlines sounds very high, but they will find various reasons to deduct it. Everyone still only takes about 4,000 yuan, and the money will be deducted. Hehe, one question can deduct you three or five hundred, and one or two thousand yuan is really not much. You are not a native of Shanghai, and this salary is northwest wind. Moreover, there are so many negative emotions accepted every day, and the working environment inside can be imagined, and there is no room for promotion. At most, when you upgrade, you are still a phone person who answers the phone. In fact, there is no difference. Another problem with customer service is that time is too tight. As soon as I hung up the phone, the shift supervisor shouted to answer the phone quickly. Why didn't you answer it? How long has it been ... so you only have time to answer the phone and have no time to deal with passengers' problems. Unless you deliberately extend the passenger's call and solve it directly during the call, you can only deal with it after work, which is not overtime, but it doesn't mean that you don't have any rest time or anything. There is also a rest time, 6 times a day, 5 minutes each time, just enough for you to take a nap. If you want a large size, you have to apply to the shift supervisor for the longest time 10 minutes. In case the flight is delayed or cancelled, there are many calls waiting in line. Sorry, stop, you can't rest! The above is just a personal opinion, or you have to decide for yourself.