What are the requirements for entering FedEx?

FedEx: Character Recruitment Method

"Headhunting Tribe" ICXO.COM (Date: 2006-05-23 11:47)

---- -------------------------------------------------- --------------------------

A particularly popular management book this year - "The Three Kingdoms" contains: Such a comment: "Thoughts determine behavior, behavior determines habits, habits determine character, and character determines destiny." This sentence is regarded as a classic by many people.

In the 40 minutes that the reporter interviewed Chen Jialiang, President of FedEx China, the word "character" appeared at least five times. Among the common criteria he listed for FedEx to select talents, there was one such one: "having an optimistic and positive personality." He even said: "Many times, job applicants have very good academic qualifications and answer questions well during interviews, but we It is found that his personality is not suitable for the service industry of international express delivery, and he will not be hired." Therefore, for FedEx, it should not be an exaggeration to say that "character determines the job."

About 300 people will be added every year in the next few years

On November 17, FedEx announced that its China business division headquarters was officially opened in Shanghai. There are reports that in the next few years, FedEx's number of new employees in China will grow at a rate of about 20 per year. Chen Jialiang confirmed the news.

According to reports, in terms of opening branches, FedEx has established 10 branches across the country, and will add 5 or more branches every year in the future; in terms of the number of cities served, FedEx's services in China cover 220 cities, and 100 more will be added in the next five years.

“It can be seen from the above company’s development plans and goals in the next few years that personnel development will be a very important part of the company’s development in China in the next few years!” Chen Jialiang commented. He expects FedEx's workforce to grow by about 300 people per year in the next few years. As the localization process of management continues to accelerate, FedEx's demand for management personnel will become higher and higher.

Talent needs are concentrated in three major categories

Who will be the 300 new people added every year? Chen Jialiang revealed that the talents currently needed by FedEx can be roughly divided into three categories: one is manager-level talents. "FedEx attaches great importance to the localization of management talents, so many managers are recruited locally." But he also lamented: "It is really difficult to find qualified manager-level talents because there are a large number of companies in Shanghai, and everyone There is a lack of talents in this area.”

The other category is professional talents, such as IT talents, accounting talents, etc. "Because our business volume is growing rapidly, we need a more complete system to organize our finances more clearly."

The last category is front-line employees, that is, delivery persons who deliver and collect packages.

USD 2,500 tuition assistance per employee per year

In order for employees to grow, training must be strengthened. At FedEx, every employee has a complete training plan. Even delivery personnel must undergo at least 40 hours of on-the-job training. Another example is the manager training program, which selects promising managers to intern in different departments of the company within 15 months in order to gain a more comprehensive understanding of the company's business and prepare for taking on more important roles in the company in the future. The company also arranges for Chinese employees to go overseas for training to broaden their horizons and master global management methods.

In addition, FedEx will also provide soft skills training for employees, such as getting along with different people and communication skills. "Professional knowledge is very important, but a person's character is more important." Speaking of this, Chen Jialiang once again emphasized this point of view. In addition, every FedEx employee can receive $2,500 in tuition assistance each year. They can use this scholarship to improve their cultural literacy for better development in the company.

Although different positions have different requirements for personnel, the company's culture determines a universal evaluation standard, and the same is true for FedEx. However, unlike the standards given by many multinational companies, FedEx has several more "people-oriented" standards.

The first is to see whether the job applicant is a kind and upright person. "Only a kind and honest person can we trust that he will spare no effort to provide good services to customers, and we can rest assured to empower them."

Secondly, we must have a broad world view and understand international practices. "Because you have to communicate with foreign customers and colleagues. You must have a strong sense of service."

The third one is to have an optimistic and positive personality. “Because we encounter different situations every day in our work, such as sometimes the weather is very bad, the plane fails to take off or arrive on time, etc. If you don’t have an optimistic personality, how can you face such emergencies calmly and take timely measures? Countermeasures? ”

The last thing is to have a team spirit. "Our work is interconnected and cannot be completed by one person. We must achieve a teamwork effect where one plus one is greater than two."

For the above three types of talents with relatively concentrated needs, Chen Jialiang also Different requirements are given: manager-level talents must have considerable management experience; professional talents must have certain professional qualifications and vocational skills; front-line delivery persons are required to have a college degree, but they are required to have a driver's license and basic skills. English listening and speaking skills, and more importantly, the personality adapts to the requirements of the service industry.

As mentioned above, FedEx attaches great importance to the personality of its employees. Therefore, in the external recruitment process, the first step does not look at academic qualifications or professional knowledge, but tests whether the applicant's personality is suitable. suitable. Especially for front-line employees, the company will use some means to examine whether they have the spirit to endure hardship and whether they can accept different challenges. "Some people answer the interview questions very well and have high academic qualifications, but if their personalities are not suitable according to the test, we will reluctantly let them go."

The second level is the interview. "Our interviews are very practical. We don't need people who only understand theories and principles but can't apply them to specific work. Therefore, we have to examine the actual work ability of job seekers. Mainly through cases, such as asking the other party 'What would you do if there was a serious conflict between two employees? 'What would you do if the employee's career development direction was inconsistent with the company's development direction? ' etc. Depending on the requirements of the position, the company will also set up different inspection methods. "For example, for salespeople, FedEx usually does not use one-on-one interviews. Instead, it allows five or six job applicants to participate in activities together, and the interviewer observes from the sidelines. This method is very effective."

It is worth mentioning that FedEx attaches great importance to the training and selection of internal personnel. Only after all internal applicants have been considered and interviewed, and no qualified personnel can be found, will FedEx start external recruitment.

Therefore, whenever there is a vacancy within the company, an open search is first held internally. The Human Resources Department will announce on the company's internal website every week which job vacancies there are this week, and within a certain period of time, a certain number of leadership positions will be publicly recruited within the company. All competitive employees can apply within one week, after which the relevant departments will arrange interviews.

In this regard, Chen Jialiang used his personal growth experience as an example: In 1985, he joined FedEx after graduating from the History Department of the University of Hong Kong. Since then, he has been promoted from account executive to freight station manager and Hong Kong regional sales. Manager, senior manager to managing director of sales in the Central Pacific Region, etc. In April 1999, he served as Vice President of FedEx China and the Central Pacific Region. Currently, as the president of FedEx China, he is also the highest-ranking Chinese within FedEx.

He also said that there is no prohibition against cross-professionalism at FedEx, and the company encourages employees to try new positions that are more suitable for them and that they are qualified for. There are many examples of successful mobility between departments. Because of this, even if internal job-hopping fails, the managers of the original department will not be upset because the employees want to leave.

Introduction to FedEx

As the backbone of the FedEx Group, FedEx's service scope covers areas accounting for 90% of the world's gross national product, and can deliver goods from 24 to 24 Within 48 hours, door-to-door and customs clearance international express services are provided. The company's unparalleled route rights and infrastructure make it the world's largest express delivery company, providing fast, reliable and timely express transportation services to 220 countries and regions. FedEx ships more than 3.2 million packages every business day and has more than 138,000 employees, 50,000 delivery points, 671 aircraft and 41,000 vehicles worldwide. The company maintains close electronic communications with more than 1 million customers around the world through FedEx Ship Manager at fedex.com and FededEx Ship Manager Software.

Federal Express’s service advantages:

Has more than 50,000 delivery locations around the world

Puts your shipments through the world’s largest fleet of cargo aircraft and flights Delivery to all over the world

Provide real-time package tracking services

Help you improve productivity, create value for customers and gain time advantage in the competition

Original, let me tell you Talking about me, when I went to DHL for an internship, I could speak English fluently, speak standard Mandarin, and know the local road conditions well (this is very important). I had to be self-motivated and collectivist. Basically, I got in because of these advantages. The interview made people look good. You have to be confident and energetic. It’s not difficult for me to want to go to a foreign company. Confidence is a problem~ Just believe in yourself, no matter whether you can succeed or not~

I hope my answer can be helpful to you~

：)