Three articles on manager's work summary

As the leader of the whole store, the store manager will play a decisive role in the operation of the store. Let's see what his main job responsibilities are. The following are the contents of three articles summarizing the work of managers for everyone. I hope I can help you. Welcome to read!

The manager's work was summarized quickly, and another month passed in a blink of an eye. Combined with the achievements, experiences and lessons gained in the actual work of Central Store in August, and the work progress since September, the work of this month is summarized as follows:

I. Achievements, experiences and lessons gained in practical work in X months

Personnel management.

1. Establishment of the concept of love store

Suggest that everyone in our store should build it? Take the store as home, love the store as home, and build a store winner? Up to now, every clerk can prove through his own actions that we have established this concept of loving stores. No matter from the enthusiasm of every clerk at ordinary times or the performance of maintaining the sense of collective honor, I can feel that everyone already has: The shop is your home, and the work you do is your career? Ideological understanding.

From the beginning of X month, the workload is very heavy, and it is necessary to complete the seasonal change of autumn and winter products and spring and summer products. For seven or eight days in a row, everyone often worked overtime around three main tasks: checking and counting the number of new products, arranging products on shelves in autumn and winter, and counting the number of returns in spring and summer. Almost all employees sacrificed their rest time to come to the store to work overtime to help, and no one complained. This attitude towards work just proves that everyone's cohesive performance and ours? Take the store as home, love the store as home, and build a store winner? Love shop thought. I believe that as long as there is good spirit and thought as the driving force, all colleagues in the store will have greater work passion to complete the tasks assigned by the company.

2. Master the professional skills of shopping guide

The special study of "Six Steps of Experiential Marketing" held in October has a good effect on improving our shopping guide skills. Use the daily morning meeting and business leisure time to discuss marketing theory and apply it to the current customer reception activities, so that we can exchange our summarized shopping guides at the party. Tip, be careful? * * * Let's share it together, thus greatly improving our overall shopping guide skills.

Insist on using the spare time of the store every Monday and Wednesday to organize a review of the theoretical knowledge of fabrics mastered during training, and organize some small experts in fabric knowledge who "know fabrics, understand their characteristics and strive for success"? Small appraisal > small competition activities have also achieved good results. All employees in the store can master the fabrics and characteristics of existing products skillfully.

Disadvantages of personnel management:

(1) When organizing clerks to perform a small task, sometimes only some arrangements are made, but there is no specific supervision over the whole implementation process.

(2) When dealing with the violation of rules and regulations, the employees who violate the rules and regulations are not punished strictly, so that they may have relaxed and paralyzed thoughts and fail to realize the seriousness of the violation.

Second, commodity management.

1. It is very successful and effective to set up an inspection team to strictly control the purchase of goods.

The quantity, color and size of the existing goods in the store are registered and catalogued, and the daily report of commodity sales inventory is established, so that the order plan can be made at any time according to the actual sales data of the store.

2. In-store inventory work implements the system of initial inventory and re-inventory, and the effect is also obvious.

What are the three groups (counting group, record group and audit group) that we set in counting? One-on-one help system In pairs, clearly put forward the seriousness and punishment of inventory errors. Now the efficiency and accuracy of inventory work have been greatly improved.

3. Pay attention to management in the attitude and quality of cashier service, which has been praised and recognized by many new and old customers. Great progress has also been made in improving the speed and accuracy of cashier operation.

Inadequate cargo management:

(1) is not more accurate in counting the quantity of goods.

(2) When supervising the cashier's settlement work, the degree of attention is not high enough, which leads to improper mistakes.

Two. X months of work progress

This month, the workload is heavy, focusing on the return of spring and summer products and the launch of new products in autumn and winter. The progress of key work this month is briefly summarized as follows:

1. Commodity management

1. Spring and summer product return

Production and return work in spring and summer? Bring some noodles? Combined with the method, taking the category and quantity of new products in autumn and winter as reference, organize personnel to adjust the corresponding products and positions in spring and summer. On the basis of not affecting the overall display effect of the store, the new autumn and winter products will be displayed on the shelves for sale. At this point, the return of spring and summer products has been completed.

2. Acceptance and display of autumn and winter products

There are many kinds, series and quantities of products in autumn and winter, and the accuracy and importance of counting quantity are repeatedly emphasized during the acceptance of incoming goods. Find errors and communicate with warehouse staff in time. The display of new products in autumn and winter is clearly divided into sports home leisure area, baby's wear area, men's and women's boutique underwear area and men's and women's basic underwear area, and different areas adopt different display methods. Two unification? (unify the stacking method of clothes displayed in the store and the spacing of underwear racks in the store) give customers a sense of cleanliness and hierarchy as a whole, and finally seek the effect of overall store display. The exhibition of existing autumn and winter products in the store has been basically completed.

Second, master the knowledge of autumn and winter products

1. Be familiar with the price, fabric, characteristics and technology of autumn and winter products.

Combined with fabric knowledge and product introduction card, the price, fabric, characteristics and advantages of new products in autumn and winter this year were exchanged and studied. And discuss the language module that can clearly introduce the advantages of each new autumn and winter product, and clearly introduce the advantages of our products to customers.

2. Master the shopping guide skills of recommending autumn and winter products to customers.

Using spare time to organize shop assistants to discuss the matching effect of existing autumn and winter products in the store can not only really meet the needs of customers, but also improve the performance of single ticket, thus improving the overall performance of the store.

Summarize and draw lessons from the work in August, always remind yourself of some points that need attention, and correct them in time in the next step. The key work in September has been basically completed, and the next work focuses on three major tasks: further familiarizing with autumn and winter products, improving shopping guide skills, improving store performance, and rectifying employee style and discipline.

To sum up, this month's work is briefly summarized from the achievements, lessons and work progress in August and September, and the next work focus is clearly defined.

Manager's work summary Article 2 The manager's job responsibilities are as follows:

1. Understand the management policy of the company and implement the sales strategy according to the characteristics and styles of the goods.

2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company.

3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide.

4. Responsible for commodity management, inventory, account books, statements, wage accounting and accurate delivery.

5. Responsible for the replenishment, deployment and display of goods in the store.

6. Deal with related problems in the store in time, and report those that cannot be handled in time.

7. Make regular promotion activities according to the season and hotel business.

8. Submit the work summary at the end of each month, make plans and goals for the next month, and feed back relevant questions.

9. Stimulate the passion of the shopping guide and make the store warm and lively.

10. Work actively, set an example, and do not make excuses for dereliction of duty.

The focus of the manager's work: this article comes from the model essay collection.

As a responsible store manager, we should pay attention to the details of daily work. Store operation is usually divided into three periods.

Before business:

1. Turn on the electrical appliances and lighting equipment.

2. Lead the clerk to clean the shop.

3. Hold a morning meeting:

(1) Announcement and communication of company policies and business plans for the day.

(2) Business analysis and work performance review of the day before yesterday.

③ Training new employees and exchanging successful sales skills.

④ Stimulate work enthusiasm and boost staff morale.

4. Check the goods, prepare and check the petty cash.

In the commercial field:

1. Check the behavior, attitude and mental outlook of the shopping guide gfd.

2. The manager needs to supervise the cashier, record the sales list and grasp the sales situation.

3. Control the electrical appliances and speaker equipment in the store.

4. Prepare wrapping paper and packing bag for use at any time.

5. Keep the environment of shops, warehouses and fitting rooms clean and tidy.

6. Even if the window is changed, the model is displayed and the goods are displayed.

7. Pay attention to suspicious personnel to prevent items from being lost and accidents.

Happen.

8. Actively assist customers to solve problems in the consumption process in time.

9. Collect customer information, reflect problems and register.

10. Make preparations before promotion and finish the work after the promotion.

after work

1. Check the goods, fill in the business report of the day, and record the amount signed and invoiced on that day.

2. Check the operating expenses and keep them properly. Keep the reserve fund.

3. Check whether the electrical equipment is turned off and put an end to fire hazards.

The shop checks whether the doors and windows are closed. Is there anyone else in the shop?

Personnel aspect

1. Participate in the recruitment and primary selection of business personnel.

2. The right to reward and punish employees.

3. Have the right to dismiss employees who do not meet the company's requirements or perform poorly.

4. Put forward opinions on job transfer, promotion, demotion and dismissal according to employees' performance.

5. Check and evaluate the daily performance of employees.

6. Report and adjudicate the emergency in the shopping mall.

As far as commodities are concerned.

1. Give comments and suggestions on the distribution method, quantity and time of the company.

2. Deal with the goods with quality problems or return them in time.

3. Show and allocate the goods in the store once a week.

To collect sales data, it is necessary to treat each store separately and let each store have a piece of information, so as to give the most accurate feedback on design and production. The setbacks encountered in the sales process should be made up in the plan for the next season. For example, this week, the sales of men's T-shirts only had a market share of 10%. Why 10%? How much can it be improved next season, 15% or something else? This inference must be well-founded and strategic. Promotion: Promotion should be planned, not blindly. Before the start of the whole season, we should make a good promotion plan for the whole year, instead of blindly following competitive brands and being led by them.

There are three points in the formation of promotion: 1, holiday promotion; 2. Can't finish the guaranteed promotion of the mall; 3. End-of-season promotional inventory. Benefits of promotion: increase sales and reduce inventory. Disadvantages of promotion: customer impression discount of brand image. In order to reduce the discount brought by the promotion to the customer's evaluation impression, every promotion should give the customer a reason to reduce the price as much as possible. When promoting sales, you can also join the intervention of other cultures, such as uniting strong brands in other industries. After each promotion, we should review and summarize in time to grasp the next logistics problem.

Purchase: 1, push the big encirclement with details, and then use the big encirclement to scrutinize the details. 2. The advantages of last season must be passed down, and some elements with changing trends should be merged in a small amount and remain unchanged. 3, understand the sales cycle of goods, all sales should be in the form of parabola, try to improve the height of the parabola vertex and the length of the abscissa. 4. Ensure the integrity of goods, but try to avoid duplication. Because repetition will form competition in its own field. 5, it depends on the trend of the trend, such as the current super girl wave and the wave of the Olympic Games. 6. The determination of the size ratio and color ratio of commodities shall be calculated according to the period of parabola from top to bottom. It should not be the proportion of sales in the whole season. However, we should also pay attention to honesty. 7. For the launch of new products, what is needed is trial launch, not mass production of new products. Only excellent products can be produced on a large scale. Agent: Try your best to teach and assist, put yourself in the agent's shoes, and think for the agent. In terms of professional knowledge, try to share it with the agent. In terms of data analysis, it should be provided to agents as perfect as possible. Let the agent form a long-term vision. And let agents see the hope of profit. In terms of clothing quality: we should try our best to keep improving and develop repeat customers to the greatest extent. Teamwork is as modest as possible and gives unreserved guidance to subordinates. The above is my experience summary of clothing commodity management. Due to the limitation of writing, it still needs to be fully developed in many aspects.

Manager's work summary: 20XX years passed quietly in an instant. In the past year, I have learned a lot and gained a lot. Near the end of the year, I think it is necessary to make a summary of my work. The purpose is to learn lessons, improve ourselves and do our work better. Before that, I was the manager of Guanghan Store. Until 20XX 165438+ 10, I was sent by the company to the newly established Chongzhou Aokang Famous Brand Space, which was in the midst of the financial turmoil.

Details determine success or failure. As the specific person in charge of Chongzhou Aokang Famous Brand Space Store, my working ability and attitude directly affect our sales performance. So as a store manager, I pay great attention to the details of my daily work. Every morning, I always arrive at the store in advance to make preparations before business. In order to cultivate employees' sense of ownership, I asked employees to take turns to preside over the morning meeting every day, sum up yesterday's work, analyze the reasons for yesterday's good sales performance and make persistent efforts. If not, what are the reasons and how to solve them? In a word, we should try our best to arouse the enthusiasm of employees. According to the situation in the store, the reward and punishment system table in the store was also formulated.

As a sales industry, a good image is a prerequisite for success. Therefore, I always pay attention to setting an example, paying attention to my own gfd, being enthusiastic about my work, doing my daily work well and handling after-sales service. Although our store has just opened for more than a month, it successfully completed this month's tasks in the first half of the month, exceeding * * *%, and at the same time drew a perfect full stop for the past year. Faced with 20XX years of work, I decided to work hard in the following aspects:

1. Establish a relatively stable sales team and be familiar with sales skills;

Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise.

Second, improve the sales system:

Sales management is a long-standing problem in enterprises, and salespeople make mistakes. Seeing that customers are in a laissez-faire state, the purpose of perfecting the sales management system is to let salespeople exert their subjective kinetic energy in their work, have a high sense of responsibility for their work and improve their sense of ownership.

Specific details:

1: according to the sales task assigned by the company, the task is broken down into monthly, weekly and daily sales targets according to the specific situation, and each salesperson completes the task in each time period, so as to improve the sales performance after completing the sales task.

2. Strengthen daily management, especially the management of basic work, and make details.

3. Intensify staff training and comprehensively improve the overall quality of staff.

4. Enrich product knowledge and provide customers with the best service.

5. Make and submit this week's work summary and next week's work plan every Saturday.