Service advantages of Beijing Shizhentang Hospital

The curative effect depends on the scientific and accurate treatment plan and whether the plan can be effectively implemented. Therefore, "Shizhentang-your healthy housekeeper": this is our consistent service concept! In Shizhentang, you will not only receive warm and thoughtful services from all medical staff such as medical guidance, consultation, assistant, nursing, diagnosis and treatment, but also enjoy our meticulous health care services after you leave the hospital: 24-hour health hotline, health reminder, on-site service, inviting patients to club activities, and even providing health care training for your family, nanny, secretary and other people around you. Shizhentang is a healthy housekeeper you can entrust for life!

Service flow/procedure

1. Appointment consultation: every Monday, Wednesday and Friday morning is the expert consultation day, and the registration fee for expert consultation is (100 yuan). It is required to avoid alcohol and tobacco, have a light diet and not eat before going to bed. On an empty stomach on the morning of treatment, foreign patients can be hospitalized one day in advance.

1. Guide: After the lobby doctor confirms that he is a diabetic, he will start one-on-one guide with a diabetes specialist guide clip. The medical guide clip includes: ① medical record sheet; ② Specialist medical records 1 copy; ③ Specialized medical record II.

2. Registration: The doctor instructs the patient to register at the front desk and makes corresponding records on the medical record.

3. First visit to the doctor's office: After the patient is registered, the doctor will guide him to the waiting area on the second floor and take a seat. After filling in the personal information section of "specialist medical record 1", they will be guided to the first-time doctor's room, and the first-time doctor will start one-on-one service. First-time doctors ask patients according to the information required in Special Medical Records 1 and make a checklist.

4. Examination expenses: mainly paid by doctors, accompanied by patients who disagree.

5. Inspection: The examination room on the second floor is accompanied by a nurse.

6. Questionnaire evaluation: while waiting for the examination results, guide the nurses to conduct a questionnaire survey on the patients in the waiting area on the second floor according to Special Medical Record II, including: questionnaire survey on diet nutrition therapy, questionnaire survey on exercise therapy, questionnaire survey on psychotherapy and questionnaire survey on treatment-related living habits. Note: After sitting, the doctor will provide bottled drinking water to the patient first, and then help the patient to take it all the time.

7. Consultation: The guiding doctor will assist the newly diagnosed doctor to collect and sort out all the examination and questionnaire data, and then guide the patient into the expert consultation room for consultation.

8. Electronic treatment of treatment plan: During and after the consultation, the instructor will hand over all relevant information to the computer operator at any time, and the operator will start to input, edit and print the "consultation report".

9. Payment for Chinese and Western medicines, acupuncture and massage: Please ask the patient to wait in the waiting area on the second floor, and the doctor will pay the fees. (If you sign the medical record first and then settle it once, it will only be priced as an agent. )

10, acupuncture and massage treatment: the patient is guided to the acupuncture and massage room by the guide doctor, and the acupuncture and massage doctor implements the treatment according to the expert consultation opinion.

1 1. Self-treatment training guidance: After acupuncture and massage treatment, the guiding doctor and the first-time doctor will provide one-on-one self-treatment training guidance in the waiting area on the second floor, including qigong, massage, bathing, foot bath and self-health monitoring.

12. Consultation and explanation of comprehensive treatment plan: the consulting doctor received the consulting report from the computer operator (signed by the consulting expert group) and cooperated with the newly diagnosed doctor to explain and guide the patients page by page.

13. Psychotherapy: If the psychological problem is serious and the psychological prescription in the consultation report needs psychotherapy, the first-time doctor will explain the situation and ask the patient's opinion. After the patient agrees to receive treatment, if there is a psychologist at that time, he can immediately charge for treatment, otherwise, the time and place of seeing a doctor will be agreed with the patient.

14. Membership card issuance: issue membership cards to patients and explain their purposes. (Put the envelope in the consulting report bag)

15. Private nurse: The guiding nurse explained to the patient that the visit had basically ended, and asked for service advice, especially whether she was satisfied with the personal service of the guiding nurse. If she is satisfied, she will leave her business card with the patient and confirm that she is the patient's personal nurse, so that the patient can consult at any time.

16. taking medicine: when it is confirmed that both Chinese and western medicines are acceptable to the patient, take them out for the patient to check. At the same time, once again emphasize the precautions for taking.

17. Farewell: After the visit, the consulting doctor and the first-time doctor reminded the patients to check their personal belongings and whether it was necessary, helped them pack up their belongings and send them to the hospital gate or the patient's self-driving car, bowed, waved goodbye and watched them leave with a smile.

18. Determine the follow-up service plan: According to the patient's consultation report, the private nurse communicates with relevant experts to determine the follow-up service plan, including telephone, SMS, home service and other service forms, medication reminder, return visit guidance, and training for people around the patient.

19. Follow-up service after diagnosis: the implementation of the follow-up service plan and the supervision and return visit of the head nurse and other relevant responsible persons.