Operation management personal work summary template

5 personal work summary templates for operation management

The job position is an operation quality management position. After research by the county branch leaders, some adjustments were made to his main work. The main work is the back office of the group center and the maintenance of high-end users in the county. Below is a personal work summary template for operations management that I compiled for you. I hope it can help you!

Personal work summary template for operations management (Part 1)

Since 20__, operations Under the correct leadership of leaders at all levels and with the strong cooperation and support of all departments, the Management Department gave full play to its department responsibilities, combined with the responsibility goals signed at the beginning of the year, highlighted management priorities, improved internal operations, guarded against operational risks, and successfully completed the cabinet work. Various tasks such as face business, important blank vouchers, fund clearing, cash supply, payment and settlement, etc. The relevant situation is as follows:

1. Work progress in the first half of the year

(1) Strict management of important blank vouchers

In order to avoid errors in receiving important blank vouchers,

First, according to the designed "Blank Important Voucher Collection", the collection review of important blank vouchers is strictly required. The collection outlets are required not only to carefully fill in relevant matters in the form, but also require the accounting supervisor and unit leader to sign and add the form. Stamp the business outlet’s business seal.

The second is to complete the purchase of various accounting vouchers for each business organization, the management of the accounting room and the issuance of important blank vouchers, and no errors or accidents occurred during the work.

(2) Strengthen the management of counter business

In order to standardize counter business operations and prevent operational risks. In February, the front-end business operation process operation, authorization execution, password changes, seal storage, and use of important blank vouchers were inspected. Through inspections, the business operations at the front desk were standardized and operational risks were prevented.

(3) Do a good job in cash allocation and ensure cash supply

In terms of cash management, we must follow the relevant regulations on cash management and continue to do a good job in cash management.

First, we must do a good job in cash plan management, reasonably assess the cash inventory of branches, and strictly implement the cash limit system on the premise of ensuring payment to prevent the backlog of excessive non-interest-bearing funds.

The second is to do a good job in internal approval of large-amount cash payments, continue to strictly implement the large-amount cash payment approval system, and improve the accuracy of the implementation of cash management policies. And combined with the current anti-money laundering work requirements, we will do a good job in anti-money laundering work.

The third is to strictly implement the inventory cash inspection system. All branches are required to strictly check the treasury checking system and inspect their treasury checking situation. Secondly, our department shall check the central cash inventory at least once a month, and adopt regular and irregular checking methods for the cash inventory of each branch. , to avoid excessive cash inventory and empty inventory.

The fourth is to make full use of sorting equipment to timely check the cash handed over by branches and business departments, improving the accuracy and safety of cash payments.

(4) Do a good job in bank-enterprise reconciliation management

In our work, our department always regards bank-enterprise reconciliation as a key task,

First, every month through the "issuance, withdrawal, confirmation" and other links to ensure that each branch implements the bank-enterprise reconciliation system to the letter;

Second, according to the person in charge of the public account provided by each branch Use the mobile phone number of the accountant to reconcile with the company by sending text messages or making phone calls, or assign a designated person to come to the company to reconcile the accounts to ensure the safety of the company's funds;

Third, the branch and business department will conduct monthly reconciliations Submit the recovered statements, check them one by one, calculate the reconciliation rate and reply rate, and incorporate the above two indicators into the performance appraisal. Through the above measures, the bank-enterprise reconciliation system has been fully, strictly and effectively implemented, thereby improving operational risk control capabilities.

(5) Improve settlement management, provide good services, and ensure smooth remittance channels of our bank.

As the settlement hub of commercial banks, our department plays an important role in service quality and efficiency.

To this end, in the first half of the year, we highlighted the theme of service, worked hard to improve service methods, improve service quality, and strive to achieve a new level of service quality.

The first is to clear up the settlement channels, regardless of holidays and weekends, to ensure the smooth flow of our bank's large and small payment business;

The second is to standardize the operation of fund clearing business and improve work efficiency, Clear provisions have been made on the procedures for intra-city clearing, inter-city fund transfers and incoming accounts to ensure that the settlement business is accurate, timely, fast and safe. Throughout the year, we handled x 10,000 intra-city clearing and long-distance remittance transactions, with an amount of x 100 million yuan, and the average daily business volume reached x 10,000 yuan.

The third is to do a good job in cash management, establish the idea of ????service first, and complete the cash delivery work of each branch in a safe and timely manner. Throughout the year, ***10,000 cash receipts were processed, with an amount of x100 million yuan, and the average daily business volume of cash receipts reached x10,000 yuan;

(6) Carry out employee training and improve employee service efficiency

Based on the division of labor and assignment of responsibilities, job training classes are organized in categories.

First, in April, accounting supervisors and senior tellers were organized to conduct a counter supervision business training class, focusing on explaining the problems existing in front-office supervision;

Second, in May Special training courses on deposits, loans, payment settlement, large and small amount payments, intra-city bill clearing, settlement, voucher management and cashier business involving the core business system were organized and carried out, with more than 260 people from the whole bank participating.

(7) The business operating system was revised and issued

In the first half of the year, the "Anti-Money Laundering Business Management Measures", the "Implementation Measures for Large-Amount Transactions and Suspicious Transactions" and the " Customer Identification and Customer Identity Data and Transaction Preservation System”. At the same time, in accordance with the system review requirements of the Compliance Risk Department, our department organized personnel to revise 9 systems and management measures including the "Puyang Commercial Bank Co., Ltd. Accounting Job Standards".

(8) Play a functional role and do daily work in an all-round way

As a functional department of the headquarters, the Operations Management Department actively performs its responsibilities and gives full play to its role as a bridge. responsibility. At the same time, the staff of the department worked together, forged ahead, firmly established the service concept, and completed daily work tasks well.

2. (1) Accounting settlement and fund clearing management

1. According to the accounting settlement and fund clearing management regulations of the People's Bank of China, ensure the operation of the bill clearing system for large and small amounts and in the same city manage.

2. In December, organize personnel to inspect the accounting settlement business of each branch and business department.

3. Carry out fund allocation, remittance and reconciliation of customer and interbank deposit accounts.

4. According to the business needs and new product development needs proposed by business management, including bank card business, timely formulate new product business development needs and operating procedures.

(2) Management of accounting, savings, cashier and other counter businesses

1. Organize counter business supervision training for senior tellers and accounting supervisors in October.

2. Carry out the approval, adjustment and authorization management of teller roles.

3. Carry out the operation, data verification and reporting of the anti-money laundering system.

(3) Cash management

1. In accordance with the cash management regulations, supervise and manage the cash business operations at the front desk.

2. Work with the Security Department to ensure the timely supply of cash.

3. Do a good job in cash counting, distribution and cash distribution and packing of off-line ATM machines.

(4) Other business management

1. Do a good job in accounting processing of non-performing assets of the Asset Management Department.

2. Cooperate with the financial management system to handle subsequent accounting.

3. Do a good job in check-in and check-out management of outlets.

(5) Complete other matters assigned by the leadership.

Operation management personal work summary template (Part 2)

20__ to 20__ were the years when the industry developed rapidly. These years were also three years of hard work for me. The three years of change are three years of pioneering and innovation, as well as three years of clarifying ideas and accelerating development. In the past three years, with the development of the industry, I have completed the integration of myself and work, and in these three years, the organization and leadership have given me many opportunities to learn and exercise.

1. Strengthen business learning, improve one's overall quality, and adapt to the needs of the new situation.

Since I have been engaged in savings work, I have attached great importance to the cultivation and learning of personal business skills. While providing standard and high-quality services to depositors, we should study hard on business skills. On the basis of proficiently mastering the original business processes, we should actively and conscientiously learn new business and new knowledge, and humbly ask leaders and professional departments for advice when encountering things we do not understand. With the needs of bank reform, my work ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms of the Bank at various stages.

2. Implement high-quality work with a high sense of responsibility and a customer-first service concept.

I always adhere to the idea of ????"customers first", treat customers' matters as my own, think about problems from the perspective of customers, be anxious about customers' needs, think about what customers think, boldly explore ideas, We adopt different working methods for different customers and strive to provide customers with the best quality services to win customer support for our business. It has been praised many times by different types of customers and has never received a single customer complaint.

Times are changing, the environment is changing, and the work of the bank is also changing from time to time. New things appear and new situations occur every day, which requires me to change with the situation. I strive to learn new knowledge, master new skills, adapt to changes in the surrounding environment, improve my ability to perform my duties, train myself to become a comprehensive BOC employee, and better plan my career.

Of course, I still have certain deficiencies in the handling and operation of some details. In the future, I will continue to do my job well, always with the spirit of "endless service, innovative service, and long-lasting service" The service concept spurs and improves oneself, improves oneself in the care, guidance and help of leaders and colleagues, demands more strictly on oneself, contributes to the reform and development process of X Bank, and implements high-quality service work!

3. Job Outlook

I hope to continue to work in my current savings position, be safe and conscientious, so for the current job election, I also choose the position of comprehensive teller. I have obtained first-level scores in the skills test in 20__ and 20__. My only regret is that I have not been able to become a 5-star teller, so my future goal is to strive to become a 5-star teller. Regardless of whether it is possible or not, this is the goal. Operation Management Personal Work Summary Sample (Part 3)

I am mainly responsible for the service and teller management of the Operation Management Department. I am also responsible for the daily accounting, performance appraisal, training and examination of the Operation Management Department, in 20__ With the help and support of department leaders and colleagues, I successfully completed my job and made great progress.

1. Study hard and continuously improve my overall quality

In order to be better qualified for my job, I insist on practicing my business hard, consolidating my knowledge of operational business systems, improving my business skills, and becoming proficient in my work. Master the daily tasks of operations. In order to improve my overall quality and master the theoretical and practical knowledge necessary for various jobs, I actively participated in various grade examinations. In 20__, I participated and passed the intermediate economist examination, adding new content to my knowledge base. . I insist on constantly learning new knowledge after work to maximize my professional quality.

2. Work hard and contribute to the department’s work

At work, I actively cooperate with the leadership, obey the instructions of superiors, fully carry forward the spirit of not being afraid of hardship and tiredness, and contribute to the department Do your best in your work.

The daily workload of the Operations Management Department is huge and complicated, which requires me to devote 12% of my energy to work seriously. I insist on conducting comprehensive service inspections every quarter, and regularly conduct on-site inspections at the county and district branches within my jurisdiction, and conduct careful analysis. Check for problems and provide suggestions for correction. Through the efforts of all employees of the bank, Jixi Branch scored 94.61 in the unannounced inspection of the head office in 20__, ranking second, only 0.35 behind the first place. Jixi Jidong Branch won the honorary title of "Service Star Outlet" of the head office in the third quarter, and the branch business department won the honorary title of "Heilongjiang Banking Association Civilized and High-Quality Service Three-Star Outlet"

3. Strive to improve ourselves Cultivate yourself and be a qualified supervisor

If you want to do a good job in building the service brand of the whole bank, you must first be strict with yourself. Only when your own behavior conforms to the standards can you be a good supervisor of service quality. , so I usually pay attention to improving my self-cultivation, examining myself from a supervisory perspective, standardizing my etiquette and behavior, setting an example, and making progress together.

Looking back on 20__, it is a harvest year. Although I have achieved small results, I know that I still have shortcomings. First of all, I need to be more careful and attentive at work, and there is still a lot of financial knowledge. I still have a lot of things I don’t understand and need to learn from my colleagues. This requires me to continue to hone myself in my future work. Only with confidence can I be a better version of myself. Operation management personal work summary template (Part 4)

1. Convene the department’s semi-annual work meeting to convey and implement the spirit of the airport’s semi-annual work meeting.

On July 7, the Operations Management Department held an all-staff meeting in the conference room of the Transportation and Security Department to summarize and review the work in the first half of the year and mobilize and deploy the work in the second half of the year. All employees of the department participated in the meeting, and the meeting reported The relevant situation of airport transportation production in the first half of the year, the specific arrangements for the work in the second half of the year, and the latest progress of airport listing and restructuring require everyone to unite as one and make their due contribution to the successful completion of various transportation production indicators at the airport.

2. Complete the iso9000 department management manual.

The "Manual" clearly explains the departmental functions and authorities, job settings and standards, job responsibilities and conditions of the Operations Management Department; it clearly stipulates the department's work procedures, rules and regulations; Specific provisions have been made for the work ledger and forms. The "Manual" also covers a series of department management systems including procedures for sending and receiving documents, work processes, service quality inspection system, ramp inspection system, operation supervision and inspection methods, operation supervision mode, attendance system, training management system, etc., in order to realize the various tasks of the department. Work standardization, standardization and scientific management have laid a solid foundation.

3. Strengthen terminal sanitation, service quality and apron inspection.

In accordance with the overall goals and deployment of the "Year of Innovation and Improvement" formulated at the beginning of the year, combined with actual conditions, the "3 inspections and dual supervision" model was innovatively formulated. The supervisors will implement the items one by one according to the checklist, ensuring thoroughness while ensuring Take into account the pertinence and achieve standardized management of the process. Since the operation of this model, more than 30 rectification notices have been issued, the hygiene and service quality of the terminal have been further improved, and the apron operations have been further standardized.

4. Organize and carry out special actions to investigate and control hidden dangers in each unit of the sector.

In order to conscientiously implement the spirit of the documents of the General Office of the State Council and fully implement the requirements of the airport's "20__ Annual Safety Production Hidden Hazard Investigation and Control and Hundred-Point Investigation and Detailed Investigation and Control of Hidden Hazards Work Implementation Plan", in view of the approaching high temperature, typhoon and flood season , frequent flight delays and other situations, according to the deployment of the Airport Safety Committee, all units in the operation sector carried out a special action to investigate and control potential safety hazards for nearly a month. After receiving the notice, each unit immediately established a relevant work leading group to focus on sorting out the implementation of various safety measures and carefully investigating potential accident hazards. During this event, all units detected 83 problems and hidden dangers, of which 64 have been completed. For rectification, the remaining 19 projects that need to be resolved by superiors are working hard to formulate and improve corresponding rectification measures, striving to complete the rectification as soon as possible to ensure that the activities are effective.

5. Actively conduct safety inspections.

According to the airport's deployment, the Operations Management Department combined with actual conditions, carried out "checking ideological understanding, checking resource allocation, checking rules and regulations, checking safety chain, checking facilities and equipment, checking key departments and personnel, checking the implementation of responsibilities" A major safety inspection activity with the content of "detecting hidden dangers, rectifying and implementing them". By carrying out major safety inspections, we further implemented safety leadership responsibilities, supervisory responsibilities, and employees' job safety responsibilities; through in-depth searches for safety production hazards and management weaknesses, we formulated effective rectification measures to ensure a smooth transition of all departmental safety work.

6. Complete the on-site supervision and rectification work on the apron.

According to the spirit of Zhejiang Bureau’s telegram (20__) No. 116, “the on-site supervision of the apron is not implemented in place, department responsibilities, staffing and ledger records need to be improved, and there is a lack of effective performance appraisal mechanism. "" part was rectified. After preliminary research and planning, on the basis of the original safety service supervision room, the "Operation Supervision Room Responsibilities", "Safety Supervision Responsibilities", "Ramp Inspection Supervision System" and other relevant The regulatory documents for the daily work of the supervision office were immediately incorporated into the airport's ISO9000 management system and officially implemented. After clarifying the relevant responsibilities of the departments, they inspected the apron supervision work of Hangzhou Xiaoshan Airport and Wenzhou Airport. Based on the actual apron operation of Ningbo Airport, the supervision office formulated the "Ramp Safety Comprehensive Checklist" and "Operation Time Limit Special Checklist" ", "Special Checklist for Equipment and Vehicles", "Checklist for Personnel Wearing Permits" and other four types of checklists required for daily supervision, and officially started trial operation in June. During the operation process, the department tracked the actual operation and implemented dynamic management. In order to facilitate operation, the checklist was moderately adjusted in early September, and the "Apron Comprehensive Checklist" and "Flight Sampling Inspection List" were finally formed. At present, this work has played a positive role in improving the ledger, making up for the deficiencies of the inspectors' work, and timely discovering problems existing in the processing and operation.

7. Collect and summarize the work status of the "Year of Innovation and Improvement" of each unit in the sector, and supervise the next steps.

In order to implement the spirit of the 20__ Airport Work Conference and actively respond to the relevant requirements of the Ningbo Municipal Government's "Innovation and Improvement" activities, the Operations Management Department formulated an overall plan for the "Innovation and Improvement Year" activities at the beginning of the year, and divided the activities into The purpose, content and relevant requirements are sent to all units in the relevant sectors. A few days ago, our department inspected the activities of each unit in the sector and notified each unit of the summary of the activity stages.

8. Deploy and carry out the branch's first-class activities, and formulate the theme, carrier and deployment arrangements for each stage of the activity.

9. Actively carry out activities such as "Integrity and Dedication", "Expo Security", "Ankang Cup", "Standardized Service Standard Competition", "Love Donation" and other activities.

10. Transfer of measurement management.

The airport measurement function has been transferred to our department. Relevant information, documents and other ledgers have been handed over to the department recently. The next step will be to prepare for the weekly inspection of measurement equipment in October and November.

11. Participate in employee representative safety inspection activities together with the Safety and Welfare Department, and supervise the implementation of rectification projects.

Fourth quarter work plan

1. Department work:

(1) Year of innovation and improvement: Strengthening the "3 inspections and double supervision" operation model of operational supervision Innovation platform, adjust and refine the department's plans and plans at the beginning of the year, further summarize and refine them, continuously adjust and improve them based on the actual dynamic effects of operation, and conduct actual performance evaluation at the end of the year;

(2) , Be the first to strive for excellence: Combined with the actual work of the Operation Supervision Office, coordinate the deployment of activities, actively do a good job in demonstration posts for party members, lead the demonstration effect of party members, further enrich the content and carrier of activities, strengthen process control and effect evaluation, and discover and cultivate models;

(3) Training of new employees: With the goal of innovation and improvement, striving for excellence, we provide various training and education for new employees;

(3) Measurement work: after familiarization On the basis of the original business operation process, we will improve and improve it.

2. Section work:

(1) Innovate management methods to further strengthen the command, coordination, supervision and guidance of the safety and service work of all units affiliated to the section;

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(2) Plan to introduce the implementation principles of segment performance management;

(3) After the implementation of the salary reform, collect and analyze opinions and suggestions from all aspects, and respond to various situations or deficiencies that arise. Cooperate with functional departments to find corresponding solutions;

(4) Further investigate methods and approaches for sector operation to align sector operations with next year's group operations. Operation management personal work summary template (Part 5)

I once heard an old webmaster say that people who do website optimization and website promotion tend to grow old. Although I am not afraid of getting older, I completely agree with what he said. I have been doing website optimization work for almost half a year, and I always feel that it is different from what I originally thought. My original idea was that I would make a lot of money, maybe quit my job, and make some money for my own comfort once and for all.

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I have complained a lot, now I would like to share my thoughts:

First of all, nothing will be easy. As the saying goes, without going through frost and suffering, peace can be fragrant. people. Therefore, when we decide to do something, we must fully realize that it will not be easy and will not be achieved overnight.

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Again, SEO is a tedious process. Some things may be effective on other websites, but they will have no effect on your own website. This is also common, so we must have a full understanding and recognize the current situation. If something happens again, we will not be at a loss. Maybe the truth does not exist for a long time.