What I know about etiquette

Etiquette is etiquette and etiquette. It is a variety of customary forms and behavioral norms that people have agreed upon to express respect, awe and prayer for others, themselves, ghosts and gods, and nature.

Etiquette plays a vital role in social interactions. The Chinese nation is known as a country of etiquette. Etiquette plays an active role in promoting the historical evolution of Chinese culture. The ancients said that China has great etiquette, so it is called Xia, and it has the beauty of uniforms, so it is called Hua. In ancient times, the Huaxia people were praised by other surrounding ethnic groups for their rich etiquette culture. Long before Confucius, there were Xia rites, Yin rites, and Zhou rites. The rituals of the Three Dynasties evolved from Xiangyan, and by the time of Duke Zhou, Zhou rituals had been relatively complete. Confucius was the first etiquette expert in the history of our country. He regarded etiquette as the basis for governing the country. He advocated using etiquette for the country, self-restraint and restoration of etiquette, and actively advocated people to treat themselves with etiquette and be gentle gentlemen. Today's society is an information society where civilization, peace, and development are the mainstream. Exchanges and cooperation between people are becoming increasingly frequent and closer. In the process of communication and cooperation, whether people's etiquette is thorough not only shows their cultivation, quality, and image, but also directly affects the success of their career and business. It is especially important for secretaries to learn various etiquette.

1. Personal image etiquette

Refers to an individual’s appearance or the overall style and etiquette of a group.

In personal image etiquette, pay attention to T ( Time) P (Place) O (Occasion) R (Role) principle, personal image should be consistent with the time, place, occasion and role.

Grooming and etiquette refer to your appearance. Good grooming and etiquette are reflected in your hair, face, mouth... Your hairstyle should be consistent with your identity, beautiful and generous, and should be done at all times. Keep it clean and tidy. In addition to keeping your face clean, you must also pay attention to skin care and beauty, apply makeup appropriately, and beautify your appearance. Makeup is very important for urban ladies. It is impolite to show off without make-up, and make-up should also be etiquette. Unless there are some grand or special occasions, ladies are more suitable to show off with light makeup. Do not be too exaggerated and do not wear it in public. Touch up your makeup. Keep your mouth clean and fresh at all times.

In the manner and etiquette, you should have a courteous standing posture, an elegant and confident sitting posture, and a graceful walking posture. Your gestures should be calm and dignified. In terms of appearance and etiquette, the dress should be clean, tidy and elegant to show respect for yourself and others.

2 Daily Social Etiquette

Meeting etiquette is the most commonly used and basic etiquette in daily social etiquette. Meeting etiquette must be used in interactions between people, especially when engaging in For people in the service industry, mastering meeting etiquette can leave a good first impression on customers.

Five steps of meeting etiquette, salutation, greeting, introduction, handshake and exchange of business cards.

Addressing etiquette by academic title, position, professional title or profession will show more respect. In terms of greeting etiquette, when two people meet, the person in the lower position goes first. When one person meets multiple people, there are two methods. One is to be respectful and humble, and greet each other at once. The second is the same greeting.

In the introduction etiquette, introduce yourself concisely and clearly. When introducing others, the general rule of order is "the distinguished person comes last", and the person with the highest position has the priority to know. In the collective introduction etiquette, when introducing a group to a group, a two-way introduction can be used, and both sides should be introduced. When an individual is introduced to a group, it is usually a single introduction, focusing on the personal situation without introducing too much. collective situation. Exchanging business cards with personal introductions also follows the principle of "the superior comes last". In the greeting etiquette, the handshake ceremony follows the principle of "the distinguished person comes first", and the honored person extends his hand first.

Daily etiquette is the minimum moral code that human beings require to abide by in order to maintain normal life in society. It is gradually formed by people living together and interacting with each other for a long time, and Fixed in the form of customs, habits and traditions. In road etiquette, men should walk on one side of the carriageway, and women should walk on the inner side. If there are three people in a row, the venerable should walk in the middle.

When getting on and off the elevator

If you are standing by the door, you should hold down the button and wait until everyone has finished entering and exiting before closing the door, and proactively ask other people occupying seats further away for their needs.

3 Workplace Etiquette

In the job search etiquette, most people will learn about recruitment information through the Internet and other methods during the job search process. When contacting the employer, you should pay attention to communication etiquette. When contacting the other party via email, you should pay attention to the writing format and polite language, but more often you contact the other party by phone, and you are very particular when making phone calls. You should first choose the appropriate time to call, which should be during work hours. When making phone calls, be sure not to interrupt during lunch breaks, evenings or weekends. Secondly, you should think about the content of the consultation and prepare pen and paper to record important information. Furthermore, you should pay attention to the call time, generally within 3 minutes, and pay attention to polite language. Before the interview, you should prepare interview materials in advance, make a suitable resume for the unit and position you are applying for, and try to reflect your own strengths and specialties in your resume. Before the formal interview, you should check the basic information of the applicant unit and the basic information of the position you are applying for in advance. Dress appropriately according to TPOR principles and pay attention to appearance and etiquette. In addition, you should also check transportation routes in advance to avoid being late for the interview. After joining the office, you should also follow office etiquette, maintain your personal image, dress appropriately according to the office dress code, and do not dress in any new or strange way. If there is no unified requirement, in formal business situations, male employees should wear suits and female employees should wear suits and skirts. In daily work, you should pay attention to your words and deeds. When speaking, you should lower your voice and do not talk loudly. Your language should be civilized and elegant, and do not use foul language. Be polite and decent in your behavior and do not deal with personal matters in the office. At the same time, you must also maintain the office environment, organize your desk, and place unused items in categories. If you want to be popular in office interactions, you should follow the three A principles, that is, accept, appreciate, and admire. In downward relationships in the workplace, you should do what you don’t want others to do to you, don’t do anything to others, and treat others equally. , be courteous to subordinates, approach them with care and trust. In upward relationships, we must respect and support our superiors, be neither humble nor arrogant, and understand our superiors but at the same time maintain a proper distance from our superiors. When dealing with parallel relationships, achieve sincere cooperation, be willing to share the joys and sorrows with colleagues, treat others with tolerance, and compete fairly.

4 Business Etiquette

In business activities, in order to reflect mutual respect, some codes of conduct need to be adopted to restrict people in all aspects of business activities.

1 Reception etiquette

When picking up the airport, you should communicate with the guests in advance, know the name and phone number of the guest in advance, know the number of guests and the amount of luggage, and move the car as far as possible Park closest to the airport exit. When leading guests, pay attention to the basic gestures, fingers together, palms facing upward. During the march, the leader should walk 2 to 3 steps ahead and to the left of the guest, keeping pace with the first guest, communicate with the guest in a timely manner, and maintain a relaxed attitude Pleasant atmosphere. When opening the door, the receptionist should block the door behind him before asking guests to enter. In the tea ceremony, pouring the tea 70% full shows respect for the guests. When passing and receiving items, it is better to use both hands with the blade of the knife facing inward. When seeing off guests, you should send them downstairs or to the elevator and watch them leave.

2 Conference Etiquette

In small meetings, the seats are generally side by side, following the principle of the main seat being left and the guest being right. In a large conference room, when the chairperson is seated and there is an odd number of leaders, leader No. 1 sits in the middle, leader No. 2 is to the left of leader No. 1, and the remaining leaders are arranged one on the left and one on the right. When the number of seated leaders is an even number, the seats are arranged in pairs, still following the principle of right-centered arrangement. During the signing ceremony, guests were left and right, and the signing assistants stood outside each signatory to help open the text and indicate the signature place. After the signatories of both parties sign the text saved by themselves, the signing assistants will pass the texts to each other and then sign on the other party's text. Then the signing assistants will exchange texts and shake hands with each other. Afterwards, the hostess will serve champagne or red wine, and the host and guest will toast to congratulate each other. After brief speeches by both parties (host first, guest first), a group photo was taken.

In business situations, dining is also communication. Civilized dining means civilized communication.

(2) Etiquette is an auxiliary means for secretarial public relations. Collection and organization are an important bridge between secretaries and organizations, and between organizations and the public. Practice has proved that in addition to relying on the information channels and information networks of the communication industry, some etiquette and rituals that conform to social norms and behavioral ethics also play an extremely important role in bridging. Etiquette is an important means for secretaries and social organizations to gain public trust and understanding. Because etiquette adjustment is based on respecting both parties, and at the same time respecting the external performance of both parties. Etiquette is the soul of the relationship between secretarial work and officialdom. This has been proven through long-term practice and repeated testing. Good etiquette can coordinate relationships and promote communication externally, and can enhance feelings internally. Public relations emphasize "seeking unity and perfection internally and harmonious development externally", and its purpose is consistent with the role and purpose of etiquette. Therefore, for an organization, etiquette can help the organization embody the attitude of sincerity, enthusiasm, truth-seeking, and credibility internally, and carry this attitude to shape the organization's good image, reputation, and brand in the practice of external public relations. Therefore, our secretarial majors should pay more attention to the study of etiquette.