How to write the year-end summary of cleaning staff?

(1) Looking back on the past year, I was in charge of the cleaning supervisor of COSCO and Wanda. Under the guidance and strong support of the company boss, under the direct leadership of Manager Jin, in accordance with the company's work requirements, in line with the service tenet of "your satisfaction is our eternal pursuit" and the management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first", through the joint efforts of all employees, we will "improve the level and create benefits" and carry out a series of quality service work. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx. I. Main work in 20xx years:

First, do a good job in the overall quality construction of the cleaning team and strengthen the ideological education of employees. Let every employee realize that "the company is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the customer is God", so that every employee can put himself in the household's shoes in the service-"think what the household thinks and worry about the owner's worries", so that the owner can be satisfied first and then speak, so that the household can deeply feel the warmth of home. At the same time, we also pay attention to the study of some professional skills and knowledge, because only continuous learning and enterprising can develop. Make every employee always get up the courage and maintain the most vigorous fighting spirit. ?

Second, various rules and regulations have been further improved. Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and seek improvement and enterprising with heart.

Third, pay close attention to the image building of cleaning staff in gfd, and pay close attention to the etiquette and courtesy management of employees. According to the requirements of Party A and the company, dressing the will regularly check the employees' gfd, so that the cleaning team can dress neatly, be polite, be full of energy and serve with a smile.

Four, a person, posts, positioning, responsibility to people. According to the actual situation of the park, according to each employee's work potential and specialty, planning points, marking, planning areas, planning buildings, corridors, personnel, posts, positioning, so that everyone has something to do and responsibility area. According to the divided areas of responsibility, check every day, point out the problems immediately and correct them immediately, and keep the districts and buildings clean and tidy. Let residents and Party A be satisfied.

Five, attaches great importance to the regular and irregular inspection of superiors. This year, ocean shipping companies have carried out many strict requirements and high-standard inspections. We attach great importance to this situation, organize manpower and material resources in time to ensure every inspection and satisfy the owners. There were no major problems after several inspections. Maintained the company's image.

The intransitive verb pays attention to the relationship with Party A. During the time when he was in charge of ocean transportation, his personality paid attention to good relations with Party A. Being familiar with the relationship with Party A is the basis of our work and convenient for our work. Communicate with Director Yuan of Party A frequently, solicit opinions from Party A, and enhance feelings. Rectify the problems in time and ask Party A to check.

Seven, unite every employee with self-affinity, influence every employee with self-image power, become one with the cleaning staff, be strict with them, care for them in life, be considerate of them, help them in time when they are in trouble, and solve their worries. Let them put down their burdens, go into battle lightly and concentrate on their work wholeheartedly.

Eight, can make monthly and weekly work plans in time. Make the work planned, purposeful, orderly and without omission. ?

Nine, gradually standardize the management of cleaning products in and out of the warehouse, and pay close attention to energy saving and consumption reduction. In response to the company's call for energy saving and consumption reduction, we have taken measures according to our actual situation, and we should always check and clean all equipment in our daily work to reduce the number of maintenance times caused by inadequate equipment maintenance; Every cleaner should turn off the lights when people don't use water, turn off the tap in time, start with small things, get a new mop broom, tie it up with things first, nail the mop firmly and reinforce it, carefully maintain it, and extend the service life of the equipment as much as possible. Use it carefully, three times and never twice. When you apply for cleaning products every month, please ask for them according to the plan, and never ask for more, so as to save the company money.

X. Implement the work inspection system in strict accordance with the cleaning management operating rules and cleaning standards and the company's inspection and assessment scoring standards, including self-inspection, mutual inspection, supervisor inspection, spot check and other inspection systems, and the assessment results are linked to employees' salaries. Do reward diligence and punish laziness, and reward and punishment are clear. Adhere to the daily tour of the park, effectively stop all kinds of violations, and supervise the cleaning work on the spot. Implement various meeting systems and adhere to daily evaluation, weekly summary and monthly evaluation.

1 1,1After being transferred to Wanda in October, we will start from scratch, recruit personnel and consumables, make statistics and requests, make various plans, enter the site, clear the land, set posts, locate and arrange departments, think everything well first, do everything well first, and go back upstairs. At the same time, I am responsible for the management of wanda plaza basement in Taiyuan Street, and I am loyal to my duties.

Second, the existing problems:

1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

2. All kinds of records are irregular and incomplete. The professional level of various system records is insufficient and imperfect, there is no professional record form, and the records are not neat and beautiful.

Third, the rectification measures:

In view of the above shortcomings, in the coming year, I will focus on the study and training of professional skills and knowledge, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet different needs, satisfy the owners and Party A, and cultivate a cleaning team with strong professional performance, warm and thoughtful service and ability to fight tough battles, so as to repay the company's training for us and make our big family prosper and grow.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders, under the direct leadership of Manager Jin and with the efforts of all cleaning staff, we will have better performance in 20xx.

Iv. Work plan, standards and objectives for 20xx years.

According to the work situation in 20xx and the company's requirements, dig deep into the detailed work data and formulate the work plan, standards and objectives in 20xx.

First, the standardization of cleaning work.

1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. It is the premise of cleaning work, and only the professionally trained team can adapt to the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the fact that there are many new employees, the class meeting theory and post demonstration method are implemented for training. The monitor teaches by hand; Mentoring the old employees, giving full play to the monitor's business skills and mobilizing the old employees' intentions. This is convenient for new employees to understand and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, and concentrate on training once a week when appropriate. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, we provide uninterrupted guidance and training in our daily work. Training runs through the whole year of 20xx. After the training, we must make an evaluation. The assessment criteria are: 20% qualified in the actual operation assessment and 95% qualified in the theoretical assessment.

2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.

3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, and link the inspection results with employees' wages. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.

Second, the normalization of management elements.

1. Normalization of infrastructure management. At ordinary times, carefully check all kinds of facilities, and report for repair in time when problems are found, but the failure occurs overnight.

2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency.

3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.

4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work. Use of high platform, high window, outdoor, electrical equipment and mechanical equipment as key information for education and prompt, to ensure safety and accident-free, and to achieve safe service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. In view of the scattered building corridors, large area, complex nature of public areas and large population flow, it is necessary to strengthen the management of 20xx to make it systematic, standardized and benign.

1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.

3) Strengthen the basic management potential of the monitor.

4) Quantification of working standards and strong operability.

5) Daily training to familiarize employees with work processes and service standards and improve service quality.

3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing and so on, so that employees can master it skillfully and not panic.

4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.

In 5.20xx, we will also manage the Wanda basement of Taiyuan Street and the sales office of Yi Bei Road, with the same standards as Tiexi Wanda, with high standards and strict requirements to satisfy the owners and Party A. ..

Fourth, the owner and Party A are satisfied with the inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do all the work well to satisfy Party A and reassure the company.

Fifth, the relationship between higher and lower levels is harmonious.

Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the guidance of the head office and the direct leadership of Manager Jin, we will go all out to make the cleaning work in wanda plaza reach a new level and make efforts to build the brand image of Jetta Hotel.

Summary of cleaning work (2):

In the past 20xx years, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", in line with the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", with "improving the level, creating benefits and building brands" as the company's development goal, and through the joint efforts of all employees in the department, "service"

One; personnel management

After the cleaning area is expanded, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each region, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operations, and adjust the operating standards, so as to basically meet the requirements of cleaning operations without increasing the number of personnel.

Second; cultivate

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the basic requirements of the company's cleaning work.

Based on the training of cleaning manual for cleaning personnel, combined with the actual situation at work, the following trainings were focused on: on-site work requirements, cleaning procedures, installation and gfd.

We have strengthened the training of employee appraisal system, created knowledge about Excellence and standard implementation, and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third; Clean working mode

On the basis of the original seven units, it has become eight units, and the main cleaners are carried out in the corridor and the periphery. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. The existing personnel can basically solve the health problem at any time within 30 minutes, but the corridor is often poor in hygiene during the peak period, which leads to the mess of the corridor.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, and the original fixed planned cleaning has been changed to cleaning at any time at this moment. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to projects under construction and municipal road construction, there is a lot of soil in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Fourth; Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily health maintenance work in peripheral public areas.

(3) Complete the training of new employees.

(4) Complete special cleaning service.

(5) Completed the work of cooperating with the house opening activities.

Five; Health quality supervision

With the implementation of ISO900 1-2000 quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six; Problems at work

1; Can not effectively remove the dirt around.

2; There is a necessary gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3; In winter, the surrounding sanitation can't reach the cleaning standard.

4; Under the condition of ensuring the sanitary ware standard, the cost of replacing some cleaning tools will have to rise.

Seven; 20xx year work arrangement;

1; Strengthen the training of cleaning departments.

2; Arrange the daily work of cleaning department.

3; Strengthen health quality inspection.

4; Strengthen personnel management.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, 20xx will have better performance.