On the Oral Test of Travel Agency's Recruitment Plan

Travel agency adjustment exam questions: adjust job responsibilities 1. Familiar with adjusting the common business expenses of department procurement.

A: Tickets and preferential prices for various scenic spots.

B: the listing price of each hotel and the team quotation of Dan Wang Pingji, the price of accompanying beds and the number of group rooms.

C: Discounted prices of meals in various restaurants.

D: The unit price of all kinds of long-distance buses: RMB/km, the all-inclusive price of line kilometers and special lines (Henan cars), and the parking fees for all kinds of long-distance buses and lines.

E: air ticket discount

When you answer the phone, you must be polite and tactful. When you receive a call, you must say: Hello, * * (travel company)

3. When answering the phone, you should have sweet sound quality, moderate speech speed and fluent language to make customers feel at ease and comfortable.

4. When answering the business consultation call, be sure to remember the name, business contact, fax number, telephone number and line requirements of the other travel agency (number of people, scenic spots, accommodation scale, car use, return trip and approximate departure time). If you have a mobile phone, you'd better leave the direct contact information of the other party.

When quoting, you must be agile and accurate, and fax the quotation to the other party within 5 minutes.

6. The fax has been sent to the other party. After 5 minutes, I will call to ask if the other party has received the fax and whether the fax received by the other party meets the requirements.

7. If the fax is accurate, communicate with the business personnel of the other party about the team, understand the approximate departure date and number of people in the team, and be aware of it. By communicating with the other party, try to set the price as early as possible.

8. If the team decides earlier, it needs to confirm with the other party by stamping, negotiate the settlement method with the other party, and indicate clearly on the fax confirmation.

9. If the team doesn't settle in in time, it is necessary to follow the order in time, and indicate the situation of each follow-up on it, so as to be aware of it.

10, the team decided to indicate the situation that needs attention in future faxes, as well as the gender, personality and specialty of the required tour guide.

1 1. Forward the motorcade to the control dispatcher in time so that the dispatcher can control and arrange it as soon as possible.

12, collect the tour fee in time according to the conditions agreed on the fax.

13. During the group tour, you should contact more tour guides to understand the progress of the team, and everything should be handled locally.

14. After the team returns to the destination, call the service tracking phone in time to let the team meet the demand, know what to pay attention to in future management and control, and forward the opinions to the business management and control plan in time.

15. After controlling the team, the business information will be packaged and filed, and people will call to say hello at special times. Within three days after the end of the team (including the day of leaving the group), the settlement form must be faxed to the group travel agency and confirmed by the other party.

Job responsibilities: 1. Answer and transfer calls; Receive visitors. 2. Be responsible for secretarial, information, confidential and confidential work in the office, and do a good job in collecting and sorting office files. 3. Responsible for cleaning the general manager's office. 4. Take minutes of the meeting. 5. Be responsible for the distribution of company official documents, letters, mails, newspapers and magazines. 6. Be responsible for sending and receiving faxes. 7. Be responsible for the warehousing of the office warehouse, and register the goods entering and leaving the warehouse. 8. Do a good job of soliciting contributions for the company's publicity column. 9. Keep and use the official seal in accordance with the company's seal management regulations, and be responsible for it. 10. Do a good job in the registration and daily account of the company canteen expenses, and make statistics and custody of the meal expenses. 1 1. Mail the monthly environmental protection report and print the social security form. 12. Manage employee personnel files, establish and improve employee personnel file management, and strictly borrow files. 13 social insurance application. 14 Statistics monthly attendance and submit it to the Finance Department for accounting. 15 manage all kinds of office property, use it rationally, improve the efficiency of property use, and advocate thrift. 16. Accept other temporary jobs. .

thank you