Responsibilities of 4s shop after-sales reception

4S stores are responsible for sales and after-sales service on behalf of manufacturers, but 4S stores cannot sell other cars from manufacturer brand. The following is the content of the post responsibility of the after-sales reception in 4s shop, welcome to read!

Responsibilities of 4s shop after-sales front desk reception 1, answering external calls, and giving professional and timely answers to sales consultation calls according to standard polite expressions;

2. Accurately transfer incoming calls that need to be transferred;

3. Distribute customer information to sales consultants fairly and reasonably;

4. Receive visiting customers in the exhibition hall to get a preliminary understanding of customer needs;

5. Guide customers to the corresponding departments/individuals according to their needs;

6. Record customers' telephone calls and visiting information;

7. Record the information that the sales consultant organizes customers to carry out test drive;

8. Supervise and record the attendance and registration of sales staff;

9. Providing administrative services, such as document input, printing and copying;

10. Assist the sales consultant to maintain the exhibition hall environment;

1 1. Complete other temporary work assigned by superiors.

Advantages of 4S shop cars 4S shop has the characteristics of unified appearance, unified logo, unified management standards and only operating a single brand. Automobile 4S shop is a tangible market with outstanding personality, consistent channels and unified cultural concepts. The advantages of 4S stores in enhancing the image of automobile brands and automobile manufacturers are obvious.

1, credibility

4S shop has a series of customer complaints, opinions and claims management, which has left a good impression on the owners. However, due to personnel quality, management and other problems, ordinary refitting shops often can't find the responsible person, shirking and blaming each other, leaving a very bad image for the owners. In the past, 4S stores didn't deal in auto supplies, so car owners had no choice but to go to retail refit stores. Now, 4S stores run this business, and they certainly won't go further. 4S stores will be their first choice.

2. Professional aspects

Because the 4S shop only aims at the series models of one manufacturer and has the series training and technical support from the manufacturer, it is very professional in vehicle performance, technical parameters, use and maintenance. Is it? Specialization? . Moreover, auto parts dealers are exposed to many models and are not very proficient in each model, so they can only do it? Miscellaneous and rich? In some technical aspects, sometimes you only know one and don't know the other. Therefore, 4S stores have great advantages when refitting some products that need technical support and after-sales service.

3. After-sales service guarantee.

In the past, it mainly sold cars. With the intensification of competition, 4S stores pay more and more attention to the establishment of service brands, and the backing of 4S stores is automobile manufacturers, so after-sales service can be guaranteed. Especially for automotive electronic products and automotive audio-visual products, it is necessary to change the original circuit of the automobile when refitting, which will bring trouble to the after-sales service in the future. I once saw a refitting shop refitting the car audio and video of an Audi car. Audio-visual was modified, and as a result, the car couldn't catch fire. Because there were no professional technicians and service guarantee, the computer program of Audi car was destroyed during the modification. Some automobile manufacturers even strictly stipulate that it is not allowed to modify automobile electronics. If it is modified, the manufacturer does not guarantee it. If the car modified in the 4S shop can promise the warranty to the owner and eliminate the worries of the owner, it will be one of the important means to attract the owner to modify. It is the first choice for car owners to modify some high-tech products in 4S stores, and at the same time it can avoid direct price competition with retail modification stores.

4. Humanization.

Let the owner really enjoy it in the 4S shop? God? I feel that when I am tired, I have a lounge, when I am thirsty, I have water to drink, when I am bored, I can read magazines, books, newspapers and surf the Internet. If you are in a hurry to use the car, there is a spare car for you to use. There are special service personnel to take care of you all the time, so you don't have to worry about completing the whole business yourself. In these aspects, auto parts modification shops simply can't do it.

Matters needing attention in buying a car in 4s shop 1. Check whether the delivered vehicle model is consistent with that marked in the sales contract (mainly reflected in whether the vehicle configuration and function are consistent with the manufacturer's model brochure);

2. Check the functions of the delivered vehicle (key, light, gear, throttle, clutch, brake, direction, air conditioner, window, seat, stereo, tires, etc.). ) see if they can work normally (it is suggested that there are enterprise staff nearby to ask at any time);

3. Drive the delivered vehicle to the workshop, lift it with a crane and check the chassis to see if there are any related liquids (engine oil, gasoline/diesel, brake fluid, etc.) leaking. ); At the same time, check whether there are scratches on the vehicle chassis;

4. On-board information inspection, mainly including: car purchase invoice, vehicle certificate, three-guarantee service card, vehicle instruction manual, on-board tools (wrench, jack, triangle warning sign), spare tire, etc.

5. Check the flatness of the car body steel plate and bumper to see if there are abnormal depressions and bulges, so as not to buy an accident maintenance car;

6. Carefully check the paint surface everywhere, especially some parts that are easy to be scratched during transportation. Check whether there are pits, wrinkles, blisters and scratches on the paint surface of the car body, and at the same time confirm whether there is paint color difference in various parts to avoid buying vehicles with secondary paint;

7, open the hood, check the engine and accessories for oil, dust, whether there is any liquid leakage at the joints of the main components, and whether there are obvious twisting marks on the nuts connecting the fixed components;

8. If the enterprise promises to ask for gifts at the time of sales, it should also be confirmed in writing if it cannot be taken away.

& gt& gt& gt More exciting next page? Bargaining skills for buying a car in a 4s shop?