Annual work summary and plan report of hotel general manager (5 copies)

Time flies, time flies. We are going to bid farewell to this year! We should prepare the annual summary of the hotel general manager. By summing up one year's work, we can analyze the shortcomings and improve our working ability. Annual work summary, what should the general manager of his hotel pay attention to? The following is the Annual Work Summary and Plan Report of Hotel General Manager (5 articles) compiled by me for your reference, hoping to help you.

Annual work summary and plan report of the general manager of the hotel (5 copies) (the original planned income of the club in 20xx was 37,090,400 yuan, and the actual income was 23,296,500 yuan, with the completion rate of 628,654.38+0%. Excluding the influence of Chinese food income, the club's planned income 16 13.40 yuan, actual income 1648.69 yuan, and the completion rate 102. 19%. Among them, the planned income of western food was 40 1 10,000 yuan, and the actual income was 4,362,900 yuan, with the completion rate of 108.8%. The planned income of the guest room was 1 1.86 million yuan, and it was actually completed 1 1.45 million yuan, with a completion rate of 96.5%.

1. In order to promote housing and consumption, the club mainly takes the following measures to ensure the continuous growth of its operation:

1. Free swimming activities have been added for housing guests, and a preferential activity of giving a swimming ticket to a business room with a total of five rooms every month has been launched to encourage business companies to book and publicize the newly opened swimming pool.

2. In view of the low pre-sale of houses in late June, breakfast will be given to individuals and enterprises, and the weekend price will be lowered for travel agencies to attract guests.

3. Position the western restaurant as a high-end western restaurant with a strong view of the north, refine the service and strengthen the production. Seize the May Day Golden Week, and adjust the price of western restaurants again from May 1, increase the buffet lunch price to 58 yuan/person, and launch a new afternoon tea plan.

4. The operation of the club failed to reach the target, mainly because the income of Chinese food was far from the plan. In the second half of the year, the food situation in China was extremely pessimistic. At the decision of Sheng Da Co., Ltd., it announced its closure on September 1 1. It means that the club will get rid of Chinese food and go into battle lightly, and the goal of turning losses is just around the corner.

5. Guide the formulation and planning of Chinese and Western festivals to achieve the peak of income generation.

Second, preside over the formulation and improvement of hotel rules and regulations, establish and improve the internal organization system, coordinate the relationship between departments, and establish a reasonable and effective internal operation mechanism.

In order to gradually integrate the daily operation of the hotel into a planned, guided, tracked and summarized work management system, effectively combine the planned work with emergency work, and establish clear work objectives, all departments are required to establish a planned work system, and plan and implement all the work according to the planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

At the beginning of the establishment of the hotel, various systems were not perfect, and the perfection of the system and the establishment of various working procedures had to be completed gradually after a long period of practice. Therefore, the establishment of the system is also a long-term and complicated work. Now this part of the work has been basically completed, and the post procedures and processes of the club have been formulated.

The standardization and institutionalization of hotel management is the foundation of hotel development. Since 20xx, the hotel management has defined the overall norms and standards of the hotel, and has successively issued relevant procedural and standardized management documents.

In the aspect of target assessment, on the one hand, it is assessed according to the published assessment implementation method, on the other hand, it holds the work summary meeting of last month/quarter every month, summarizes the actual implementation progress according to the formulated work plan, and puts forward the problems that need to be solved, so that all the work can be implemented for everyone, which also serves as the basis for the assessment of each department.

Three, study and grasp the changes and development of the market, formulate the market expansion and price system, timely put forward the phased work focus, and guide the implementation.

The change of market is closely related to the development of hotels. Based on this, the club closely follows the pulse of the market and puts forward the priorities of each stage in time:

1 month set the price and contract version of individual business, long private rooms, conference rooms and travel agency rooms of 20xx.

Plan Valentine's Day activities and promotions in February, strengthen financial management, formulate warehouse management system, and implement separate management of switchboard and service center.

In March, according to the seasonal changes, adjust the preferential policies of Zone A and Zone B of Jinhaiyue Hall, reduce gifts, improve the service function of Zone C. Pay close attention to marketing, implement the hotel marketing plan, and do a good job in distribution or sales. Formulate the workflow and reward and punishment system of western restaurants. Formulate the articles of association of xx membership card.

In April, the responsibilities of the hotel department were revised, the workflow of the hotel department was drawn up, the preparations for the opening of the swimming pool were carried out, and the rooftop layout of the western restaurant was completed. Organize marketing staff to sell diamond cards and discount cards, and plan Mother's Day activities.

In May, a new menu was compiled, seasonal dishes were changed, the service function of Chinese food area C was changed, and the executive package was launched. We strengthened the sales of swimming pools, repaired the water leakage in guest rooms and bathrooms, repaired the smallpox and moldy wallpaper in western restaurants, repaired Chinese and western kitchens, and cleaned the dust-proof net of Chinese food air conditioners. Complete the production of outdoor inkjet advertisement on the east outer wall of Economic Building. Plan preferential activities for Children's Day on June 1st.

In June, we reorganized the staffing of Chinese food, continued to employ excellent marketing personnel, carried out the Dragon Boat Festival and Children's Day celebrations, adjusted the summer products of western restaurants, and completed the ordering and printing of hotel brochures.

In July, in order to save costs, the hotel purchased some materials by itself, promoted new Chinese dishes, and launched western-style selected afternoon tea and summer drinks. Sellable towels have been added to the guest room, and the disposable items in the guest room are all colored. Start leakage maintenance of guest rooms.

In August, the hotel elevator was painted and replaced, the central air conditioner and boiler were cleaned, and the disposable articles in the guest room were customized again.

In September, according to the operation of Chinese food, the Chinese food business was stopped in time, and the work of dismissing employees, returning suppliers' materials and counting assets was carried out around the suspension of Chinese food. At the same time, the western restaurant carried out Mid-Autumn Festival activities with the theme of climbing mountains and enjoying the moon, and achieved good results.

/kloc-The reception of the Golden Week in October was well done. At the same time, due to the holding of the high-tech fair, the house price was adjusted in time and the operating income was increased. In order to save energy and reduce consumption, the opening time of central air conditioning in autumn and winter is specially formulated.

1 1 month, the X part of the hotel was replaced and the fan coil in the guest room was cleaned. At the same time, in order to improve the staff accommodation, the staff dormitory was moved from Li Antang to Shangbu, and the staff shuttle bus was cancelled.

/kloc-The office was relocated in October and February, and the hotel was comprehensively arranged and planned with the emphasis on Christmas, which basically achieved the expected results.

The annual work summary and plan report of the general manager of the hotel (5 books) (2) The year of 20xx has quietly ended, and xxx Hotel has also made major breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovate in change, develop in innovation and feel pressure in development. This year has an indelible memory and unrepeatable significance for me and my administrative department. In daily management, corporate culture construction, human resources, quality inspection, safety, outsourcing and other aspects have gained a lot. Every job I have experienced and completed has become the driving force for future progress, laying a good foundation for 20xx years of work. Today, I will briefly summarize the work of the personal and administrative departments, and report my work ideas to leaders and colleagues with 20xx. I hope you can correct me.

I. Summary of Work in 20xx

Looking back on the work of 20xx, we can say that there are gains and losses. As a shareholder of the hotel and a member of the board of supervisors, my work and responsibilities also make my sense of responsibility and utilization increasingly enhanced. Before I entered the hotel, I knew little about this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own and departmental work. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize my work in 20xx as follows.

1, job performance description

(1) Over the past six months, significant progress has been made in departmental work, and important achievements have been made in standardized management and institutionalized construction;

⑵ An important breakthrough has been made in outsourcing, which has laid the foundation for the hotel to create a good external business environment;

(3) Progress has been made in human resources work, from personnel selection and training to scientific management and deployment of human resources;

(4) Quality inspection has made progress and the quality inspection system has been basically established;

5. The work of the administration department provides basic support for the overall operation of the hotel, keeps close contact with various departments and makes joint efforts for the development of the hotel.

2. Work error summary

(1) There are still some irregularities in the internal management of the department in a short time, which affects the overall effect of the work;

⑵ Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that we can better meet the job requirements;

(3) The training work is not systematic, so we should pay attention to improvement in 20xx years;

3, personal advantage analysis

(1) Strong affinity, certain management foundation, willing to work under pressure and able to adapt to the working environment quickly;

(2) Strong learning ability, able to master new knowledge in a short time and apply it to practical work;

(3) Ability to coordinate and control, be good at communication, and have strong control and management skills;

(4) Careful work and being good at starting from the details are of great benefit to the work;

4, personal disadvantage analysis

(1) Being engaged in the hotel industry for a short time, he may lack professionalism;

⑵ We should further improve the control and grasp of our own personality shortcomings, strengthen our strengths in our work, try our best to avoid our weaknesses and improve our work behavior.

Two. 20xx work plan

Looking forward to the challenging 20xx year, there are still many plans waiting for us to implement one by one. Therefore, at the beginning of 20xx, it is necessary to design and plan the work comprehensively. Here, I will inform you of the departmental plan, so that you can make suggestions and amendments to my plan and get your guidance and help in the implementation of the plan.

1, description of overall work plan

A basic principle: hotel management and development is the basic principle, and all work is carried out step by step around this principle. Two important tasks: promoting human resource management and effectively outsourcing;

Three core links: the close combination of training and management, the recruitment and selection of suitable personnel, and the steady improvement of safety work;

2, xxxx specific work plan

(1) Clarify your responsibilities, establish a work image and contribute to the development of the hotel. As a shareholder of the hotel and a member of the board of supervisors, my feelings and responsibilities for the hotel are not just my responsibilities as the head of the administrative department. In xxxx, my department and I will strictly follow the requirements of hotel leaders, implement every work to the most details, assist the general manager to implement every policy and measure, and make great progress in the hotel.

⑵ Human resource management: In xxxx, the administrative department will take the recruitment and training of personnel as one of the important human resource management tasks, and carry out the work from the following aspects: establishing talent introduction channels, expanding the room for personnel to rise, forming healthy competition among personnel, realizing a good assessment mechanism, systematizing human resource management, and finally forming a competitive staff within the hotel.

(3) Training: Good training is an important guarantee for the smooth operation of the hotel. In xxxx, I will establish a perfect training system, starting with employee induction training, professional training, daily training and manager training.

The training work has formed a hierarchical and all-round training level. The training system will cover all areas and aspects of the hotel, and the training work will be effectively combined with the quality inspection work. Taking "training what I need and training what I will need" as the main principle, we will build training into an important part of corporate culture and lay a good foundation for hotel management through training.

(4) Quality inspection work forms a system, and strict feasibility standards are formulated to achieve better work results. Xxxx should establish a perfect quality inspection system and form a working mode of hotel quality inspection and departmental quality inspection. Quality inspection should be strict in principle, not only for inspection but also for feedback, not for punishment. Instead, the quality inspection results are closely combined with employee training and departmental assessment to form a real and effective quality inspection work ring and achieve better work results. At the same time, it is necessary to form a feasible feedback analysis of quality inspection and report it to the hotel every month to provide a basis for improving the management of the hotel.

5. On the basis of the original outreach, the outsourcing work actively communicates with new leaders in the way of "developing new friends and not forgetting old friends". With the support of hotel leaders, we use all social relations and resources to deal with and coordinate various situations in time, so that the outreach effect and expenses are better than in previous years, and the normal business order of the hotel is guaranteed.

With a high sense of safety responsibility and a high sense of responsibility to leaders and units, we should pay close attention to hotel safety management and strengthen the unit's "safety prevention" ability to ensure that the hotel has no major safety accidents throughout the year. Hold a fire drill in xxxx year, strengthen fire fighting training, and make fire fighting work rise to an important height. Combined with the actual situation of the hotel, the fire monitoring system is comprehensively inspected to ensure its good operation. In xxxx, we plan to organize three or four hotel-wide safety inspections and a small-scale routine inspection once a month. At the same time, the responsibility for safety work will be implemented to all people, and the safety responsibility letter will be signed with the first responsible person of relevant departments, so that the safety work will be standardized, institutionalized and standardized, and better results will be achieved. 20xx carries many people's dreams and comes to us with the unique speed of the information age. When I enter this year, I hope I can make progress in my work, give full play to my advantages, avoid disadvantages, and learn to appreciate more life scenery in my career. I hope that the work of this department can be further improved on the existing basis; In 20xx, my department and I will practice hard, enhance the connotation, accumulate internal strength, expand the memory, build the department into a truly harmonious team, an excellent team and a professional team, and also make ourselves a professional hotel manager with professional qualities!

Annual work summary and plan report of the general manager of the hotel (5 complete books) (3) 20xx is a crucial year for the hotel to strive to build a four-star tourist hotel and realize economic take-off. Therefore, it is urgent to further improve the quality of employees and improve their service skills. According to the instructions of the hotel board of directors on strengthening staff training, combined with the actual situation of the hotel, I plan to take the opportunity of cultivating ~ employees with "one specialty and many functions" to further promote the depth of staff training and strive to do a good job in all-staff training.

I. Guiding ideology

Focusing on hotel economic work, the theme of "training employees to be versatile" runs through. We should study hard and deeply understand the importance of today's training work to improve the overall quality of employees.

Second, the status quo of the hotel

At present, there is still a big gap between the service skills and service awareness of hotel employees and the standard of our four-star goal, which is mainly reflected in the lack of etiquette literacy of employees, weak customer service awareness and unfamiliar business of employees.

Three. Current goals and tasks

20xx annual staff training aims at hotel development and job requirements, effectively raising employees' awareness of the importance of training, actively guiding employees to learn consciously, sharpening their skills, enhancing their self-confidence in participating in the reform in competitive positions, cultivating a high-quality staff team with high service level and unique skills, and striving to make it a knowledge-based employee who keeps learning and improving in the new period.

Fourth, strict discipline creates an image.

Discipline is a code of conduct that a group must abide by in normal work and life, and it is an effective guarantee to improve the combat effectiveness of the department. The ancients said, "No rules can make Fiona Fang". Therefore, to do a good job of 20xx, the general office must have strict organizational discipline as a guarantee. Organizational discipline should always be unremitting, department leaders should take the lead and be responsible for themselves, and completely put an end to violations of discipline and discipline. The behavior and dress of department employees should be standardized, and the comprehensive office should be made into a civilized window of the hotel.

Verb (abbreviation of verb) innovates management and pursues practical results.

1. Beautify the hotel environment and create a "warm home".

Strict hygiene management is an effective measure to ensure a clean and tidy hotel environment and provide guests with a comfortable environment. This year, we will strengthen health management. In addition to continuing to adhere to the general health inspection on Thursday, we will also carry out irregular inspections, and strictly follow the standards, never go through the motions, never become a mere formality, inform the inspection results, formulate a reward and punishment system, and implement cash rewards and punishments to enhance the sense of responsibility of all departments, mobilize the enthusiasm of employees, and make the hotel health work leap to a new level. In addition, we must do a good job in preventing flies, rats and cockroaches. At present, it is the peak period of rat and cockroach breeding, so it is necessary to strengthen control and effectively eliminate pests such as flies, cockroaches and rats.

Flowers and plants are indispensable embellishments to beautify hotels and create a "warm home". This year, we cooperated with the new flower company to strengthen flower management, and invited the flower company to come to the store for pruning and cultivation on a regular basis to keep the flowers clean and beautiful, and change the colors and varieties of flowers in time according to the situation, so that the flowers in the hotel are evergreen and common all the year round, giving guests a warm and comfortable feeling.

2. Innovate dormitory management and create a "comfortable home" for employees.

Dormitory management has always been a weak link. This year, we will strengthen management to create a real "comfortable home" for hotel employees. To this end, first, we should have a clean dormitory environment. We ask the dormitory administrator to do a good job in public area sanitation. Each dormitory has a dormitory administrator who is responsible for arranging and urging the dormitory staff to clean up, requiring the room to be clean and tidy, and checking the sanitation of each dormitory and reporting the inspection.

Secondly, it is necessary to strengthen the safety management of dormitories, always keep in mind fire prevention and theft prevention, prohibit outsiders from entering and leaving the dormitory at will, and implement the system of asking and registering outsiders to ensure the personal and property safety of lodgers.

Third, change management type into service type. The administrator should be transformed into a waiter for the accommodation staff. Most of the in-house staff are young people who come from all directions and leave home for the first time. Most of them are young and lack social experience. Therefore, they need our concern in many ways. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes and care about their lives, especially for sick employees, giving them family-like care and making them feel the warmth of their families.

Intransitive verbs save energy, reduce consumption and create benefits

1, strengthen the management of hotel office supplies, clothing and labor insurance supplies.

We will refer to the previous relevant standards and regulations, reorganize according to the actual situation, formulate the collection period and quantity standards of office supplies, clothing and labor insurance supplies in various departments, improve the collection procedures and make good accounts. It is required to distribute the goods according to regulations, ensure that the accounts are consistent with the facts, and properly keep the goods in the warehouse to prevent deterioration and damage.

2. Strengthen the management of vehicle boarding cards and telephones.

Establish a vehicle use system, implement a vehicle dispatching system, prohibit unauthorized use of vehicles and stay out, strengthen vehicle fuel consumption, maintenance management and vehicle maintenance, and ensure the safety of hotels leading vehicles and vehicles. Strict management and registration systems should also be implemented for boarding cards and long-distance calls to prevent private use.

VII. Promotion of Guangming Brand

1. It is necessary to improve the writing level and quality of documents and materials, complete the drafting, printing and sending of all kinds of documents and materials in the hotel in time, strengthen file management, establish a file management system, and properly keep the relevant materials and documents filed, so as not to be damaged or lost.

2. Timely publicize and report the typical deeds of the hotel, increase the publicity of the hotel, vigorously publicize the advanced models emerging in the construction of three civilizations, vigorously publicize the hotel, establish a good external image of the hotel, and improve the visibility of the hotel.

Viii. Induction training for new employees: Personnel Department

Induction training for new employees is conducted once or twice a month (depending on the number of new employees), and the time is arranged to avoid the peak business hours of the department. Induction training takes a week as a cycle, and training is conducted every afternoon 14: 00- 16: 30.

The annual work summary and plan report of the hotel general manager (5 books) (4 books) Looking back on the work in xx for a whole year, it can be said that there are gains and losses. As a hotel manager, my work and responsibility also make my sense of responsibility and utilization increasingly enhanced. Before I entered the hotel, I knew little about this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of my leaders and colleagues, I have made great progress in my own work and the work of my department. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarized and analyzed the work of individuals and departments, and summarized the work of xx years as follows.

I. Description of work achievements

(1) Over the past six months, significant progress has been made in departmental work, and important achievements have been made in standardized management and institutionalized construction;

⑵ An important breakthrough has been made in outsourcing, which has laid the foundation for the hotel to create a good external business environment;

(3) Progress has been made in human resources work, from personnel selection and training to scientific management and deployment of human resources;

(4) Quality inspection has made progress and the quality inspection system has been basically established;

5. The work of the administration department provides basic support for the overall operation of the hotel, keeps close contact with various departments and makes joint efforts for the development of the hotel.

Second, the work error summary

(1) There are still some irregularities in the internal management of the department in a short time, which affects the overall effect of the work;

⑵ Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that we can better meet the job requirements;

(3) The training work is not systematic, so we should pay attention to improvement in 20xx years;

Third, personal advantage analysis

(1) Strong affinity, certain management foundation, willing to work under pressure and able to adapt to the working environment quickly;

(2) Strong learning ability, able to master new knowledge in a short time and apply it to practical work;

(3) Ability to coordinate and control, be good at communication, and have strong control and management skills;

(4) Careful work and being good at starting from the details are of great benefit to the work;

Fourth, personal disadvantage analysis

(1) Because he has been engaged in the hotel industry for a short time, he may lack professionalism;

⑵ We should further improve the control and grasp of our own personality shortcomings, strengthen our strengths in our work, try our best to avoid our weaknesses and improve our work behavior.

Verb (abbreviation for verb) 20xx work plan

Looking forward to the challenging 20xx year, there are still many plans waiting for us to implement one by one. Therefore, at the beginning of xx year, it is necessary to conduct a comprehensive design and planning of the work. Here, I will inform you of the departmental plan, so that I can make suggestions and amendments to my plan and get your guidance and help in the implementation of the plan.

Annual work summary and plan report of hotel general manager (5 articles) (5 articles) Looking back on xx years' work, as a hotel manager, my sense of responsibility and utilization is increasing day by day. Before I entered the hotel, I knew little about this industry. In a short period of one year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own and departmental work. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize the work of xx years as follows.

First, scientific decision-making, with the cooperation of Qi Xin.

According to the requirements of each work, each leading group of the hotel made an annual work plan at the beginning of the year, and put forward the overall work idea to guide each work. The general manager of the hotel leads all department managers, supervisors and foremen, unites all employees, and Qi Xin works together to make certain contributions to income generation, profit creation, excellence creation and stability creation, and has made considerable achievements.

(a) operating income.

The hotel adjusts the sales staff, broadens the sales channels, introduces the room reward, and links the catering performance.

Related business measures have increased operating income. The annual income of the hotel is 86 million yuan, which is180,000 yuan more than last year, exceeding 26%. Among them, room income is 36 million yuan, office income is 8 million yuan, restaurant income is 28 million yuan, and other income is 6.5438+0.4 million yuan. The annual average room occupancy rate is 1 16%, and the annual average house price is 480 yuan/room/night. The occupancy rate and average price of hotel rooms are higher than the average level of four-star hotels in the city.

(2) Hotels should pay close attention to management, tap potential, increase revenue and reduce expenditure, and rationally employ people.

Advocate economy and strictly control labor cost, energy cost, material consumption and procurement warehouse management. The annual operating profit of the hotel was 4,654,380+0.28 million yuan, with an operating profit rate of 48%, an increase of 9 million yuan over last year.

(c) Strengthening the "Basic Code of Conduct for Staff Reception"

About "appearance, smile, greetings, behavior standards, skills, dress, norms, quality." 20-word training, strengthen the on-site supervision and quality inspection of management personnel, gradually improve the window image of the front desk reception department and post, and improve the quality service level of employees. In addition, in the reception service of large-scale events, sales, front office, rooms, real estate, restaurants and other departments or posts received letters of commendation from all sides, which highly praised our "warm and thoughtful service of hotel staff, which provided necessary logistics support for our daily life and enabled us to successfully complete this event."

(4) There are almost no accidents in the hotel all year round.

Under the care and guidance of all hotel managers, store-level leaders hold feedback meetings of department managers every day to ask for information. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable. The hotel security department was also rated as an advanced team.

Second, keep pace with the times, promote development and make hotels stand out.

All hotel managers set an example by organizing and guiding cadres and employees in party member to change their ideas in combination with the actual situation of hotel operation, management and service. Surviving in the wave of market competition makes the whole hotel field highlight gratifying changes in the second half of the year. Mainly manifested in the positive mental state of cadres and employees. The hotel general manager's general meeting and small meeting repeatedly emphasized that cadres and employees should have a sense of urgency, be self-motivated and cultivate "spirit". Hotel management service is not high-tech, and there is no profound knowledge. The key is people's subjective initiative, people's mental state, loyalty and dedication to hotels, and understanding and application of the true meaning of governance and service.