Summary of annual cleaning work

Time flies, unconsciously ushered in a brand-new year. Looking back on the past year, the overall work situation is good. Let's write a year-end summary. But do you know how to write it? The following is a four-point summary of cleaning work every year for reference only. Welcome to reading.

Annual summary of cleaning work 1 Our company will undertake the cleaning service of XX factory of XX Co., Ltd. from XX.

First, successfully reach a cooperation and go all out to take over.

As our company signed a contract with XX Co., Ltd. to undertake the cleaning service of its XX factory on, the contract came into effect on.

First of all, in the adjustment and supplementary recruitment of personnel, our personnel go all out to collect personnel information and conduct interviews and screening of personnel around the factory. There are as many as 50 reserve personnel. After consultation with the factory management, it is suggested that a new employee team should be formed by combining the old with the new and eventually retaining some outstanding old employees, and fresh blood should be supplemented in strict accordance with the requirements of the factory to make the employee team younger and more energetic;

Secondly, in terms of pre-job training for new employees, the company has formulated a complete pre-job training plan for new employees and implemented it one by one according to the plan. In order to ensure the quality of pre-job training for new employees, our company arranges new employees to enter the factory for pre-job theoretical knowledge and practical skills training, and after a week of intensive training, employees are basically competent for their duties. When our company took over ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

In addition, our company pays attention to the intensive consultation and training of project managers. After the company's evaluation and in-depth understanding, we retained the current project manager, who is very familiar with and understands the project situation. On this basis, our company sent the heads of various functional departments to give one-on-one key counseling and training to the project manager, and put forward higher requirements and goals while strengthening and upgrading its management ideas and methods.

To sum up, when we took over the project, our work was smooth and orderly, and we always maintained benign interaction and communication with the factory, which made the takeover work successfully completed.

Second, smooth and orderly transition, and actively strive to improve.

After the successful takeover, the work of our company has been normalized, and employees in all positions can complete their daily work step by step. All employees are required to complete the work of the day with good quality and quantity every day, and check and summarize the work of the day to strive for continuous improvement and promotion. At the same time, in view of the problems raised by the factory and the shortcomings existing before, our company has done a lot of improvement work:

(1) In order to enhance employees' professional image, the company issued brand-new work clothes to all employees of the project, requiring all employees to wear uniform work cards when they go to work, and female employees with long hair required to wrap their hair with headgear, thus the employees' gfd was comprehensively improved;

(2) Employees' work discipline and other companies have strengthened the standardization and management, requiring employees to stick to their posts during work, intensify inspections and patrols, maintain a good mental outlook during work, and constantly strengthen the cultivation of employee discipline and good work habits to ensure that all employees have a good work style;

(3) As a basic service work, the quality of front-line service personnel directly affects our service level and quality, so the company constantly strengthens the training of employees, especially in terms of employee service awareness and etiquette. The company requires the project manager to use the morning/evening meeting time to indoctrinate and train employees every day, and supervise the implementation in daily work, so that employees can start from work, such as greeting and knocking at the door. At the same time, the company will focus on training all employees every month, constantly strengthening and improving, and strive to make all employees have good professional quality;

(4) Continuously strengthen the handling of sanitary details in each work area, and the promotion of cleaning work is mainly in sanitary details. In view of this, we sent a special person to thoroughly check all the post areas of the project, recorded the sanitary details of each area in detail, and then formulated a specific treatment and improvement plan for the sanitary details, and systematically cleaned and treated the sanitary details and dead corners of the toilet urinal, dressing room floor and so on one by one according to the plan;

(5) Strengthen meeting management, requiring the project manager to organize employees to hold morning/evening meetings every day, and make full use of meetings to instill service awareness and related training and learning in employees while arranging daily work; Organize employees to hold work summary and self-examination and self-correction meetings irregularly every month, sum up the shortcomings in self-work, discuss countermeasures and suggestions, and continuously improve the quality of work and service.

Third, ensure daily work and strengthen key and difficult points.

After taking over the project, we negotiated and communicated with the factory in time, and determined the post division scheme for all employees, so that each employee's post division was clear and his post responsibilities were clear, so that employees had clear goals and carried out their duties, ensuring the orderly conduct of daily work. After arranging the work of each employee every day, managers should supervise and inspect the work completion of each employee one by one according to the established inspection plan to ensure the quality and effect of the work completion.

In addition to daily work, our company has continuously strengthened and improved some key and difficult issues:

(1) Every month, our company will assign special personnel to supervise and guide the routine inspection of the factory headquarters, and require employees in all positions to conduct comprehensive and detailed inspections in advance to ensure foolproof. At the same time, the company's special personnel and project management personnel will constantly check the key positions and areas, so that we can successfully pass every inspection and get recognition and praise from the factory leaders;

(2) The requirements for toilet work have been strengthened, requiring toilet cleaners to increase the frequency of patrol cleaning, focusing on the treatment of odor in the bathroom, which must be free of odor, and concentrating personnel to thoroughly scrub the bathroom walls and sanitary compartments to make them clean and stain-free, which has obviously improved the sanitary quality of the bathroom;

(3) To rectify the problem of excessive garbage collection boxes in the workshop, the company requires the post director to increase the cleaning frequency, and the cleaning supervisor must conduct spot checks at least three times a day, and the post director who does not meet the job requirements will be severely punished until he is dismissed;

(4) the problem of not cleaning the bathroom in time during lunch time is rectified. The company requires the bathroom cleaning staff to eat in advance, and must stick to their posts at lunch time and not leave their posts to rest. To increase the frequency of cleaning, the cleaning supervisor should strengthen supervision and inspection, and those who fail to meet the work requirements should be punished; At the same time, the company sends special personnel to track the implementation of rectification measures every week, which makes the rectification work effective;

(5) The engineering department of the company cooperated with the factory in time to complete a number of special cleaning tasks, such as waxing the stone floor and cleaning the external wall. In the whole year, waxing the floor for 5 times and cleaning the external wall for 2 times, all of which were completed in time according to the requirements of the factory and passed the factory acceptance.

Fourth, continuously strengthen management and strive for a higher level.

While doing a good job in daily management, our company constantly seeks better and more reasonable management methods and constantly improves the quality of service to the factory. This year, we have made the following improvements in management: First, our company has improved the customer feedback system. Since March, our company has sent special personnel to the project site for face-to-face communication with the factory supervisors, so as to get the opinions and suggestions of the factory on our current work in time. After listening to the problems and deficiencies raised by Party A's management and the requirements of other key tasks, the company will make timely rectification plans for this opinion every month, and make improvements and implementation; Second, the company requires that personnel above department manager should be sent to the project for inspection and guidance at least twice a month, and the problems existing in the project should be solved and implemented on site, and the inspection results should be reversed.

Feedback to the company, conduct performance appraisal on the project manager every month, and strive to urge the manager to strengthen management; III. The company strengthens the requirements and management of work inspection records, work summaries and plans, and requires the project manager to submit monthly work summaries and work plans to the company in written form every month. The company will supervise the implementation accordingly and report the monthly work summary to the factory in written form every month. At the same time, the company requires the project management personnel to make a good record of daily work inspection, so as to make the written materials of the project more perfect and greatly promote the management of daily work.

These management methods are just a way that we constantly explore and improve in the actual operation process. I believe that in the future work, we can constantly innovate and strive to find better management methods, so that our work and our cleaning service can go to a higher level.

Summarizing the work in 20xx years, we have mixed feelings. Generally speaking, our work has been done well and has been recognized by the factory. All employees have been collectively rewarded by the factory for many times. At the same time, some good people and deeds have emerged among the employees, and the factory appreciates them very much. We also praised and praised the client, which is the result of the concerted efforts of all our employees, Qi Xin. At the same time, however, there are still many aspects of our work that need to be improved, such as the etiquette and courtesy of employees and the improvement of the professional quality of employees in key positions, all of which need our further efforts.

Looking back on past work, we should pay attention to summing up experiences and lessons, which will be more helpful for future work. Therefore, we believe that through this year's work and exercise, our work in the coming year will be more perfect, and we will provide more satisfactory cleaning services for the factory.

Please supervise and correct the above summary.

Over the past year, with the guidance and help of the owners, we have taken the satisfaction of the owners as the goal, thought that providing quality services for the owners as the purpose, strictly grasped internal management, strengthened service awareness and established a brand image. Through the joint efforts of all the staff of the project department, all the cleaning work has been successfully completed. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that consumers can spend every time in a clean, tidy, hygienic and beautiful environment. And has been recognized by superior leaders and owners. The work of the past year is now reported as follows:

First, do a good job in the overall quality construction of the cleaning team.

It is our mission to strengthen the professional ethics education of employees, make every employee realize that "customers are God" and provide customers with quality cleaning services. Educate employees to establish a strong service consciousness of "owner first, service first". At the same time, do a good job in team building. In view of the fact that cleaning staff are mostly vulnerable groups, we take the initiative to care about employees' thoughts, help them solve practical problems in life and work, let them establish a sense of the overall situation, overcome difficulties, love their jobs, better stabilize the staff and ensure attendance. At the same time, we also focus on some professional skills and knowledge learning and education activities, so that employees' ideological and professional quality can be continuously improved.

Two, to further improve the rules and regulations of the clean-up work.

It has worked out hygiene standards, job responsibilities, post allocation system, attendance system, model essay TOP 100, monthly owner's opinion form, etc. And formulated rules to strictly regulate the daily work behavior of each employee. On the basis of the rules, we pay strict attention to the evaluation and conduct serious inspection and supervision. The person in charge of the project insists on daily on-site inspection and supervision, and implements the system to everyone and everything through assessment. When problems are found, they should be rectified in time, so that every employee can realize his own shortcomings, constantly standardize his own behavior and continuously improve the service quality.

Third, pay close attention to conservation and environmental protection.

In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to procurement, put an end to the inflow of fake and shoddy products and consumables that do not meet the national environmental protection requirements, and ensure the safety of owners and consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think for the owner, and ask every cleaner to turn off the lights when people leave, and turn off the faucet in time when water is not used, starting from small things and saving money for the owner as much as possible.

Fourth, strengthen security precautions.

Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each employee's awareness of preventing and eliminating hidden dangers of accidents is further improved.

Looking back on the work in the past year, although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work, mainly in the following aspects:

1. The quality of cleaning personnel is uneven and the mobility of personnel is large, which brings great difficulties to our work. Although employees can basically complete tasks according to the standards, there are still shortcomings in work details and behaviors, and supervision and management need to be further strengthened.

2. The professional skills training of cleaning staff is not comprehensive enough, and the level of specialization and standardization needs to be improved.

3. Records and assessment are not complete enough, which needs to be further strengthened. Through standardized and institutionalized construction, employees will change from heteronomy to self-discipline.

Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. With better service quality, we strive to provide first-class service guarantee for the owners.

1, adhere to the "owner first, ideological reporting, special service first".

Through study, education and strict management, the concept of "customer is God" is deeply rooted in people's hearts. Every employee is required to "serve attentively and continuously improve the quality of cleaning service". We should always solicit and listen to the opinions and suggestions of the owners on our work, conscientiously implement the requirements of the owners on our work, and constantly improve and enhance the level of cleaning work, so as to reassure the owners and satisfy the guests.

2. Strengthen team building.

The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority.

First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts.

The second is to do a good job in pre-job training and on-the-job education, and make it institutionalized and standardized.

The third is to reward the superior and punish the inferior, and draw inferences from others, and implement the system of evaluating the superior first and eliminating the last, and resolutely discourage those who are not correct in service attitude, cleaning quality and education. Ensure the improvement of the overall quality of employees.

3. Further strengthen system construction.

Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate employees' consciousness and self-discipline. Refine, quantify and standardize all work standards. Let every employee be familiar with what he should and should not do. Unify the behavior of employees with standards and norms to ensure the quality of cleaning service and satisfy the owners.

Summary of annual cleaning work 3 1. Conscientiously implement the spirit of the meeting, around the implementation of the city's urban community health work conference and the spirit of the city's health work conference, the implementation of target responsibility system governance.

The following work has been completed:

(a) please city leaders to check the work of community health services.

On the first day of New Year's Day (February 7th), Mayor Zhang Xiaolian went deep into Dacheng Community Health Service Center in nangang district to visit the community health service personnel who kept their posts and learn about the utilization of community health services from community residents. He highly praised the practice of establishing a general practitioner team, signing contracts for patients with chronic diseases and winning the trust of community residents. On the eve of Dragon Boat Festival (June 6th), Vice Mayor Zhang Xianyou came to Songbei Community Health Service Center in Songbei District, fully affirmed the practice of hosting and leading Songbei Community Health Service Center in the Fourth Hospital of Harbin Medical University, and gave full play to the advantages of talents, technology, equipment, governance and funds, so as to rapidly improve the service capacity of community health service institutions and promote the in-depth development of community health services.

(two) the mayor in charge and the district government signed a letter of responsibility for community health service.

According to the requirement that the construction of the national community health service system should focus on urban work, combined with the development status of community health service in our city, our bureau has identified eight key tasks in XX, and issued the Notice on Printing and Distributing the Task and Responsibility Decomposition Table of Urban Community Health Service in XX in the name of the Municipal Community Health Service Leading Group (1No.). On June 12, the municipal community health service leading group held a leading group (enlarged) meeting. Mu Ying, deputy head of the leading group and director of the Municipal Health Bureau, reported the preliminary work and arranged the deployment of subordinate tasks; On behalf of the municipal government, Zhang Xianyou, the leader of the leading group and deputy mayor, signed a letter of responsibility for community health service for XX years with the district (city) governments. In his speech, Vice Mayor Zhang Xianyou emphasized that all members of the municipal community health service leading group and district (city) governments should fully understand the current situation of community health services, effectively accelerate the development of community health services in the city, and enhance their sense of urgency and responsibility; All relevant departments should work together with Qi Xin to promote the organization and implementation of the eight key tasks; It is necessary to strengthen the leadership of community health services, implement the responsibility system at all levels, implement follow-up and efficiency, and pay close attention to implementation.

(three) the city community health service work leading group to carry out work supervision.

At the meeting of the Municipal Community Health Service Leading Group (Enlarged), the Notice of Harbin Community Health Service Leading Group on the Supervision of Urban Community Health Service in XX Years (Ha She [XX] No.2) was issued. According to the requirements of the notice, the member units of the municipal community health service leading group will go deep into each district (city) in three groups to supervise the progress of community health service in XX years.

The second is to actively promote standardization construction and strive to achieve the standard of system construction in three years. According to the deployment of the city's urban community health work conference and the requirements of Harbin's urban community health service development plan, the municipal government has arranged 30 million yuan of special funds every year to support the standardization construction of the city's community health service institutions for three consecutive years from XX.

This task has been included in the "Huimin Action" project of the municipal party committee and municipal government, and has been vigorously promoted. In order to complete the task of building, rebuilding and expanding 45 community health service centers (stations) and maintaining some community health service institutions proposed by the municipal party committee and the municipal government in XX, and to complete the basic allocation task of 7 1 community health service centers (stations), Director Mu Ying and Deputy Director Li Ruoqi went deep into the health bureaus of various districts (cities) for investigation and demonstration and field visits, and the standardization construction of community health service institutions was reformed on the premise of making full use of existing health resources. At present, each district has drawn up the construction plans for XX and XX-XX years, and passed the preliminary examination. In order to ensure the smooth implementation of the standardized construction project of community health service institutions, our bureau and the Financial Planning Department have worked out the Standardized Construction Plan of Community Health Service Institutions in Harbin (Ha Wei Ji [XX] No.79), the Guiding Opinions on the Governance of the Construction Project of Community Health Service Institutions in Harbin (Ha Wei Ji 9 1 No.0) and the Notice on Investment Subsidies and Project Bidding for Housing Construction Projects of Community Health Service Institutions (Ha Wei Ji [

Third, vigorously promote the connotation construction and implement the "ten unified" standardized governance in order to strengthen the standardized governance of community health services in our city and strengthen the connotation construction.

Focus on the following tasks: First, in the name of the municipal community health service leading group, the Notice on Implementing "Ten Unification" Governance (Trial) in the city's community health service (Ha She Wei Fa [XX] No.3) was issued, requiring the city's community health service to implement layout planning, construction standards, signs, basic equipment, system norms, information governance, publicity content, medical documents and chronic disease prevention and treatment mode. Second, we studied and designed the styles of plaques, light boxes, department signs, image signs and various display boards of community health service institutions in the city, and issued the Notice of Harbin Municipal Health Bureau on unifying the signs of community health service institutions in the city (Harvey Ji Fa [XX] 1 16), requiring all localities to complete the replacement of signs within the prescribed time limit. Third, the "Notice on Forwarding the Governance System and Personnel Responsibilities of Community Health Work in Daoli District" (No.99 [XX]) was issued, requiring all district (city) health bureaus and community health service institutions to learn from it, establish and improve the governance system and personnel responsibilities of community health work in combination with their actual needs, and further strengthen the standardized governance of community health services in the city. Fourth, start large hospitals to support communities and improve the capacity of community health services. In order to give full play to the technical support and guiding role of large and medium-sized medical institutions in the city to community health service institutions, rapidly improve the service capacity of community health service institutions in the city, and promote the implementation of graded medical care and two-way referral system. According to the requirements of Harbin Health Bureau's Implementation Opinions on Public Hospitals Supporting Community Health Services (Trial) (Harvey Fa [XX] No.390), Implementation Opinions on Two-way Referral of Community Health Services (Trial) (Harvey Fa [XX] No.389) and Implementation Plan on Public Hospitals Supporting Community Health Services (Harvey Yifa [XX] No.33), one is that On April 1 1, the directors of health bureaus in eight urban areas, such as Daoli District, and responsible comrades of some municipal medical institutions, such as the First Hospital of the City, attended the promotion meeting. Li Ruoqi, deputy director, asked the big hospitals to determine the expert candidates and visiting time to support the community, and make them public, so as to facilitate the community residents to choose and use them. Community health service institutions should provide conditions for experts selected by large hospitals to carry out services. Director Mu Ying conveyed the instructions of Vice Mayor Zhang Xianyou. Mayor Zhang asked the municipal hospitals to do a good job in community counterpart support, and send outstanding experts to work in the community according to the needs of community residents and community health service institutions, so that community residents can enjoy expert-level services at their doorsteps. Second, the kick-off meeting of supporting community health service institutions by urban public hospitals in the city was held. On May 9th, the heads of health bureau, prevention and health care department and medical administration department, presidents of hospitals above the second level in some cities and directors of community health service centers attended the meeting. Responsible comrades of provincial hospitals, the First Hospital of the City and nangang district Dacheng Community Health Service Center made speeches respectively. Deputy Director Li Ruoqi made an important speech. He stressed that it is necessary to improve the understanding of the significance of the work of "helping clubs", overcome temporary thinking, establish long-term combat thinking, and do a good job in "helping clubs" in an all-round way. It is necessary to establish a working mechanism of "supporting cooperatives" and improve the "six in one" working system.

With the care, help and support of leaders and all comrades, the annual work summary of cleaning closely revolves around the internal cleaning work of XX, giving full play to post functions, constantly improving working methods and improving work efficiency. All work tasks have been successfully completed. I always put learning in an important position and strive to improve my overall quality.

I. Work performance in the past year

(A) to strengthen the image and improve their own quality. I insist on being honest with others, loving my post and dedication, correctly handling the relationship between pain and happiness, gains and losses and personal interests and collective interests, and persisting in loving my post and dedication and honest dedication. After a year of study and exploration, I can finish the cleaning work of XX unit in an orderly way.

(2) Be strict with yourself and constantly strengthen the construction of work style. Over the past year, I have been strict with myself, and have always regarded plain, willing to pay and obscurity as my own criteria, down-to-earth and hard work. In our work, we should strictly abide by various rules and regulations, respect leaders, unite with comrades, and constantly improve our work style, no matter how much or how little we do, we only hope to successfully complete all our work.

Second, the shortcomings in the work and the direction of future efforts

Although I have made some achievements in my work over the past year, there are still some shortcomings. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be an honest man, work diligently, be hard and simple, always bear in mind party member's responsibilities and obligations, be strict with yourself, and always play an exemplary role.