Cao's passengers asked the driver to help them with their things and not get on the bus?

There is no explicit prohibition on the platform. You can communicate with the driver if you agree.

Cao Cao Travel is an Internet plus new energy travel service platform strategically invested by Geely Science and Technology Group, which provides users with a safe, convenient, low-carbon and high-quality one-stop travel solution. The bus is public and has obtained the license to book a taxi online.

At present, there are Ningbo, Hangzhou, Xiamen, Chengdu, Qingdao, Nanjing, Tianjin, Taiyuan, Dalian, Suzhou, Guangzhou, Yingkou, Xi 'an, Changsha, Jinhua, Beijing, Wuhan, Shenzhen, Harbin, Changde, Chongqing, Wuxi, Foshan, Shanghai, Lanzhou, Changxing, Yiwu, Zhengzhou, Guiyang and Wenzhou.