Novice telemarketing prologue

Opening remarks for novice telemarketers (General 10)

With the development of society step by step, more and more scenes need you to master some opening remarks, which are very important and often affect the other party's first impression of you. So, do you know how to write the opening remarks? The following is Bian Xiao's opening remarks for novice telemarketers. Welcome to read, I hope you will like it.

Opening remarks of novice telemarketing 1

Shop assistant: Hello, is this Miss/Mr X?

Guest: Yes, what is it?

Shop assistant: hello, miss/Mr. xx, I'm the recruitment consultant of xxX, xX. The main reason for calling you today is that we recently held a large-scale online job fair, which was specially designed for cost engineers. You can find out, if you want to attend, as long as you join us now, you can attend for free, and there are advertisements for the first online job fair.

Guest: Oh, yes. Let me see. How much is the charge?

(Salesman introduces the price)

Opening remarks of novice telemarketers II

◆ prologue 1: direct opening method

Shop assistant: Hello, Miss Li? I'm Zhang San, a medical consultant of a company. I'm sorry to disturb you (work/rest). Our company is doing market research. Can you do me a favor?

Miss Li: That's all right. What is this?

Customers may also answer: I am busy, or in a meeting, or refuse for other reasons.

The salesman must immediately interface: I'll call you back in an hour, thank you for your support, and then do business.

The clerk should take the initiative to hang up!

Call again after an hour. Be sure to create a familiar atmosphere and shorten the sense of distance: Hello, Miss Li! I am Zhang San. /kloc-call me in 0/hour. ◆ prologue 2: the same kind of excuse opens.

Shop assistant: miss Li, I am a consultant of Zhang San, XXX company. We haven't met before, but can I talk to you for a moment?

Miss Li: Yes, what is it?

Customers may also answer: I am busy, or in a meeting, or refuse for other reasons.

The salesman must answer immediately: I'll call you back in an hour, thank you. Then the salesman should take the initiative to hang up!

Call again after an hour. Be sure to create a familiar atmosphere and shorten the sense of distance: Hello, Miss Li! This is Zhang San. /kloc-call me in 0/hour. ◆ Introduction 3: Introduction by others.

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. Your good friend Wang Er is a loyal user of our company. He suggested that I call you. He thinks our products also meet your needs.

Miss Li: Wang Er? Why don't I listen to him?

Shop assistant: Really? I'm really sorry. I guess Mr. Wang hasn't come recently for other reasons. Let me introduce him to you. You see, I'm anxious to take the initiative to call.

Miss Li: That's all right.

Shop assistant: I'm sorry about that. Let me give you a brief introduction of our products. ◆ prologue 4: self-reported opening method.

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. However, this is a sales call. I don't think you will hang up right away!

Miss Li: Selling products and cheating. I hate salesmen! (The customer may also answer: What products are you going to promote? If yes, you can directly participate in the product introduction stage. )

Salesman: Then I really have to be careful not to let you add another annoying person, hehe.

Miss Li: Hehe, you are very humorous. What products are you going to sell? Tell me about it.

Salesman: Well, our company's medical expert group is doing a market survey on xxx recently. What do you think of our products?

◆ Prologue 5: Deliberately pick the fault of the opening way.

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. How have you been recently? Do you still remember me

Miss Li: Not bad. Who are you?

Shop assistant: Well, our company mainly sells some beauty products. You called us for consultation and purchase six months ago, and we provided you with some trial products. I'm calling you this time to ask for your valuable opinions and suggestions on our products.

Miss Li: You have the wrong number. I didn't use your products.

Salesman: No, it's because my client's return visit file is wrong. Excuse me, may I ask what brand of beauty products you are using at present?

Miss Li: I am using a brand of beauty products ◆ Opening remarks 6: Pretend to be familiar with the opening method.

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. How have you been recently?

Miss Li: Not bad. Who are you?

Shop assistant: No, Miss Li. You are too forgetful. I, Zhang Ling, still have to pay attention to my health under heavy work pressure. By the way, have you used our beauty products? Do you feel good? Recently, we just launched a joint service package. I wonder if you are interested?

Miss Li: You may have the wrong number. I didn't use your products.

Shop assistant: I can't have mistaken the customer's return visit documents. Miss Li, I'm really sorry about that. May I introduce our products to you and provide some services?

Miss Li: It seems that you care about users. Please introduce it.

◆ prologue 7: herd mentality opening method

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. Our company specializes in selling some anti-aging beauty products. I'm calling you because our products have successfully helped many people and achieved the effect of quickly delaying aging (such as Maggie Cheung, Brigitte Lin, Kimura Takuya and so on). ). May I ask which brand of anti-aging beauty products you use? Miss Li: Really? I am currently using a brand of beauty products.

◆ prologue 8: skillfully use the east wind opening method

Shop assistant: Hello, is this Miss Li?

Miss Li: Yes, what is it?

Shop assistant: Hello, Miss Li. I'm Zhang San, a medical consultant of a company. The main reason for calling you today is to thank you for your consistent support to our company. Thank you!

Miss Li: Nothing!

Salesman: In order to thank the old customers for their support to our company, the company specially prepared a special discount activity. I think Miss Li must be very interested!

Miss Li: Then tell me!

◆ Prologue 9: Open the method of creating anxiety

Shop assistant: Hello, is this Miss Li?

Miss Li: Yes, what is it?

Salesman: I'm Zhang San, a medical consultant of a company. The main reason why I called you is that many customers have reported that most of the current beauty products are temporary solutions rather than permanent solutions. Once they stop using it, they will bounce back immediately. I'd like to ask your opinion on this issue.

Miss Li: Yes, customers may also answer: Sorry, I don't know.

The salesman answered quickly: What brand of product is Miss Li using at present?

Opening remarks of novice telemarketers 3

Shop assistant: Hello, is this Miss/Mr X?

Guest: Yes, what is it?

Salesman: I'm a recruitment consultant for xxX and xX. The main reason why I called you is that many companies are eager to recruit cost engineers. As you know, it's the recruitment season, and cost engineers have already started to register. I wonder how the recruitment here is going?

Customer: Yes, I'm hiring, too. Is anybody there?

Salesman: Of course, we specialize in this field, and we are the first recruitment website in the cost industry in China. (Then introduce the website professionalism)

Opening remarks of novice telemarketers 4

Shop assistant: Hello, Miss X/Sir? I'm a recruitment consultant for xxX and xX. com。 I'm sorry to disturb your work/rest. Does our company have a cost proposal now?

Guest: No.

Shop assistant: That's all right. I'm sorry to bother you. You can contact me directly if you have any recruitment needs next time. Why don't you leave an email address or fax number, and I'll send you the information and then contact me.

Guest: OK. (Then tell your email or fax number)/No, I'll contact you later. (hang up directly)

Customers can also answer: I am busy, or in a meeting, or refuse for other reasons.

The salesman must interface immediately: I'll call you back in an hour, thank you for your support. Then, the salesman should take the initiative to hang up!

When you make a phone call an hour later, you must create a familiar atmosphere and shorten the sense of distance: hello, Miss X/Sir! My last name is X, and you call me 1 hour later, novice telephone sales prologue 5.

Good opening remarks are one of the key elements of high-quality conference calls. The first few calls can not only leave a good first impression on customers, but also help to establish a good communication atmosphere with customers and provide a good foundation for the happy completion of this call.

(A) the opening remarks to the point

10 A few seconds before making a phone call, we should catch the customer's attention and arouse his interest. It takes 30 seconds to decide the fate behind: whether to end or continue.

1. Say hello and introduce yourself or references.

"Hello, are you Manager Zhang? I am Lan Yanling from Jinkoucai, China, a student, and a classmate of your good friend XXX. "

2. Ask the other person if it is convenient.

When you say this, it is both a buffer and a respect for each other.

3. State your purpose.

Create the value of your phone call and arouse the interest of the other party. When you are clear about your purpose, you must arouse the interest of the other party. "Hello, Manager Zhang, I am studying XXX in China. Can you talk now? I have a particularly good news for you now. Didn't you listen to Teacher Liu's speech in Learning China? Under normal circumstances, it takes 20,000 to 30,000 yuan to participate in Mr. Liu's course, and you only need to invest more than 600 yuan this time. " It's best not to tell each other what you want to say on the phone.

4. Anyway.

5. Objection handling.

6. reconfirm the meeting time and end the dialogue.

(B) to seize the customer's interest in the opening remarks

1. How to improve performance?

"As the boss of the company, I believe you must be very concerned about the company's performance?"

"The sales managers of many companies will strive to improve their performance. If it only takes 10 minutes to solve this problem, are you willing? "

2. How to save money?

"If I told you that your company might save 20% next year, you would be interested, right?"

3. How to save time?

"If there is a way to save 2 hours a day on your current basis, you must want to know?"

4. How to make employees more dedicated?

"At present, many bosses call me and tell me that many employees in our company are not dedicated enough. I am really sorry to hear that how to improve the professionalism of employees is very important to every enterprise. What do you think? "

Step 5: Sincere praise.

"Your voice is really nice!"

"I know from your words that you are an expert in this field."

"It's an honor to have you as a leader in the company."

"Chatting with you, I feel I have learned a lot."

6. An objective attitude towards the problem

"What you said is very reasonable. After all, I believe that every enterprise exists. After all, there is a reason for its existence. "

7. Novel way of speaking

"Guess!"

"It's a little secret!"

"Tell you a mysterious thing!"

"What I told you today is what no one has ever said."

8. Understand and respect him

"What you said is very reasonable, and I understand you very well."

"If I were you, I would definitely share your thoughts."

"Thank you for listening to me so much."

Whether your opening remarks can arouse the interest of customers determines the smoothness of telephone communication. Therefore, designing a communication scheme that customers are willing to listen to has become the key to the success of telemarketing. But when talking with customers, telemarketers should form the habit of asking questions, attract customers' attention by asking questions, and then actively listen, so that customers can talk as much as possible and listen to their interests.

Opening remarks of novice telemarketers 6

"Hello, Mr. Wang, this is xx from xx Company. We specialize in telemarketing training. I'm calling you because many IT companies in China, such as Lenovo, Dell and Kingdee, use telemarketing to promote their products. I would like to ask if your company has used telemarketing training to promote our products. "

Opening remarks of novice telemarketers 7

Shop assistant: hello, miss Zhu/Mr Zhu, I'm a recruitment consultant of xxX, xX company. How have you been recently? Do you still remember me

Guest: OK. Who are you?

Shop assistant: No way, Miss Zhu/Sir, you are so forgetful. I am xxx. I have contacted you before. Last time you said there was a job fair, but I didn't wait for your call. Recently, I saw that you posted some recruitment information on other websites. I wonder how the recruitment of this person is going?

Customer: Oh, but I don't remember you very much. What are you doing there?

Shop assistant: Oh, yes. That's not important. Maybe you are too busy, and you get countless phone calls every day. Let me briefly introduce our website. (introducing the website)