What does 10086 customer service outsourcing mean?

Customer service outsourcing is mainly a service-oriented business, including telephone customer service outsourcing (call center outsourcing), e-commerce customer service outsourcing, online customer service outsourcing, etc. The 10086 customer service outsourcing you are talking about here belongs to the scope of telephone customer service outsourcing (call center outsourcing).

Take telephone customer service outsourcing as an example: Telephone customer service outsourcing is divided into pre-sales and after-sales services, and also provides day shift and night shift services. The day shift usually starts at 8 o'clock in the morning, and the evening shift usually starts at 4 or 5 o'clock in the afternoon, and can last until 12 o'clock in the evening.

Generally, monthly billing is based on the seat.