How to establish a property management team

It mainly analyzes from four aspects: goal, relationship, norm and leadership.

Main measures for building property management team

1, scientifically establish team goals

Team goals must be inspiring and reflect the interests of team members. According to the commercial property management requirements of the developer and the company, the Maritime World Property Management Center signed an annual management objective responsibility letter with the company to determine the overall objectives of the management center, such as management indicators. The management center decomposes the annual management target responsibility book, assigns the corresponding target responsibilities to departments, posts and individuals, and signs the post responsibility book with the person in charge of each post, so as to achieve clear goals, clear division of labor and clear responsibilities.

2. Establish team values

Team is the stage for each member, and individual respect and satisfaction can not be separated from the team as a collective. Therefore, it is necessary to advocate a good team atmosphere of gratitude and caring for others within the team and pay attention to emotional input to enhance the sense of belonging and centripetal force of employees.

(1) Carry out a series of caring activities for employees and others.

—— In hot summer, buy herbal tea for employees to relieve the heat, and carry out activities to send herbal tea to their posts;

(2) Encourage employees to study after school.

(3) Organize employees to jointly hold fire escape drills with customers and brother units, enrich the fire evacuation knowledge of owners and employees, and promote mutual assistance between property owners and owners.

(4) Hold a monthly employee forum to keep abreast of employees' ideas and encourage employees to put forward various suggestions on the work of the management center.

3. Cultivate a high degree of trust among team members.

(1) There is no jealousy among team members.

Jealousy is the key factor affecting team building. To eliminate the mentality of "jealousy" and "competition and exclusion" of team members, we should first regard it as a basic requirement of professional ethics when selecting team members, and then guide them to cultivate a healthy psychology of unity and cooperation.

(2) Being able to show yourself without scruple.

Create an atmosphere for employees to express themselves without scruple, such as holding barbecues, parties, KTV and other activities in the service center on a regular basis, so that employees can enjoy themselves and express themselves, even if they are under great pressure at work.

(3) Have full confidence in the professionalism and ability of employees.

More confidence in employees is a great encouragement and affirmation to them. Employees are the wealth of enterprises, and I believe employees are the key to wealth.

(4) Full disclosure of information

The occlusion of team information is the main factor that causes team members to guess and doubt each other. The management center has set up a management center information column, honor list, document circulation book and so on. , so that every employee can keep abreast of the team's information and establish a sense of "ownership".

4. Leadership of team leaders

(1) lead by example

Team leadership is the benchmark of team members' behavior. The managers of the Maritime World Management Center should first do well what employees are required to do, such as attendance, duty on holidays, etiquette requirements, etc. Managers must set an example and play an exemplary role.

(2) Joint participation

Team building requires the concerted efforts of Qi Xin and the joint participation of all members. As a team leader, we should use various methods to fully mobilize the enthusiasm of employees and participate in team building together.

(3) Leading team learning

Advocate the concepts of "learning by working, learning by working" and "team learning", improve the initiative and consciousness of employees' learning, adhere to on-the-job learning, and succeed in their posts.

5. Establish and improve an effective management system and incentive mechanism.

(1) accountability system: the responsibility comes to the post, and the responsibility goes to the people. Let all employees know when, where, what to do, how to do it, to what extent, etc. To enhance their sense of team responsibility.

(2) Time-limited handling system: refine about 90 daily tasks of commercial services, determine the responsible person and time limit for handling, and ensure service quality.

(3) Employee incentive system: excellent leadership award, excellent employee award, golden idea award and other monthly awards. They are all designed to fully mobilize the enthusiasm, creativity and dedication of employees through incentives. At the same time, the last elimination system is set up to mobilize or eliminate employees with poor performance and continuously optimize team members.