202 1 Top Ten News in Ping An Life Insurance Company of China, China

First, the party building led the development and was rated as "advanced"

202 1 year is the100th anniversary of the founding of China * * * production party, and it is also a crucial year for the reform and transformation of Ping An Life Insurance Company of China insurance company in China. The Party Committee of China Ping An Life Insurance Company of China Insurance Company actively promoted the theme activity of "Strengthening Party Spirit, Appreciating Party Grace and Shoulding Mission" of the Group Party Committee, led the high-quality development of life insurance with high-quality party building, and presented the party's centennial plan with practical actions, and was awarded the title of "Advanced Grassroots Party Organization" by the Group on July 1 day.

Second, deepen digital reform and promote high-quality development.

202 1 to 10, China Ping An Life Insurance Company of China won the "Outstanding Life Insurance Company of the Year" award of China Financial Development Forum for its excellent market performance and excellent products and services. 202 1, life insurance reform continued to deepen. Through the implementation of the "channel+product" two-wheel drive strategy, a platform for truly long-term sustainable and healthy growth has been established. Through the organizational structure reform matching with the digital reform, the company has opened up the end-to-end mechanism and process from headquarters to front-line agents and customers, and created a new digital life insurance model driven by process, data and supported by digital platform.

In terms of channels, the evaluation standard of "three good and five stars" was implemented, which improved the management level of the sales department. Implement the hierarchical and meticulous management of the agent team, vigorously cultivate the diamond team, steadily enhance the potential team, and develop high-quality newcomers; Create digital tools such as digital sales department, digital recruitment, digital activity management, digital training /AskBob, and fully empower the channel operation of agents; Digital reform is helpful to improve the performance of pilot departments. The new business value of the pilot sector increased by 5% in the third quarter, and the per capita new business value increased by 12% in the third quarter. Innovate the new model of community grid management, take the "peasant-style" community as the core, improve the rate of orphans' continuing education and open up a multi-channel development situation.

Third, enjoy the release of the running plan, so that customers can "worry, save time and money"

In April, 20021year, China Ping An Life Insurance Company of China Insurance Company issued the "Safe Running" health service plan, which matched the products with serious illness and built a one-stop solution of "insurance protection+health management+medical service" to meet the health protection and risk protection needs of customers throughout their life cycle. In September, "Safe and Enjoy Running" was upgraded again. Based on professional family doctors and professional health records, we provide a management plan covering four health service scenarios: health, sub-health, chronic diseases and diseases, so as to create a "worry-free, time-saving and money-saving" health service experience for customers. 65438+February, China Ping An Life Insurance Company of China Insurance Company joined hands with the first product spokesperson, Yibo, to hold an offline customer meeting activity of "Yue Health Yue Ping An" to spread the concept of healthy living. Starting from the needs of customers, China Ping An Life Insurance Company of China Insurance Company has continuously enriched the connotation and extension of "insurance+health management", provided more warm insurance and health services, and helped to build a "healthy China".

Fourth, products are systematically upgraded to make insurance more temperature.

In 20021year, China Ping An Life Insurance Company of China insurance company deeply understood the changes and trends of consumer demand, and innovated to create four product systems of "imperial enjoyment, prosperous times, intelligent win and wishful thinking", which met the diversified needs of customers from basic protection to wealth inheritance in 360 degrees and created temperature insurance.

In September, 20021year, China Ping An Life Insurance Company of China Insurance Company released the insurance product plan of St. Shifu. "Shi Shengfu", as a high-quality critical illness product of China Ping An Life Insurance Company of China Insurance Company, has many advantages, such as comprehensive protection, flexible choice, extra compensation and characteristic health management services. In June 165438+ 10, China Ping An Life Insurance Company of China Insurance Company held a product launch conference of "Enjoy Peace, Accompany Wealth", and released a new generation of annuity insurance products with the consideration of "Wealth+Pension+Inheritance" to enjoy wealth and enjoy Jin Rui insurance products, so as to provide customers with diversified and different levels of wealth management and quality old-age security.

Fifth, comprehensively promote the protection of consumer rights and interests, and popularize 250 million people.

In May, 20021year, in order to enhance the customer experience and deepen the protection of consumers' rights and interests, China Ping An Life Insurance Company of China Insurance Company launched the 400 1666333 consumer rights protection hotline, which is equipped with a professional customer service agent team to respond quickly and solve consumers' complaints, and provide professional and efficient services to consumers 24 hours a day. In February, 65438, China Ping An Life Insurance Company of China Insurance Company won the "Best Customer Experience Innovative Insurance Company Award" in the first financial value list of 202 1. The ultimate insurance consumption experience and innovative customer service were recognized by the industry and consumers.

In 20021year, China Ping An Life Insurance Company of China Insurance Company implemented the long-term development concept of "people-centered", and integrated consumer rights protection into corporate governance, corporate culture construction and business development strategy, in order to escort high-quality development and transformation: comprehensively upgrade the system and mechanism of consumer rights protection, and improve the organizational structure, institutional system and assessment and accountability mechanism; Optimize the consumer protection audit mechanism, comprehensively cover 262 audit points in all business links, and move towards the risk control gateway; Establish a training system for the protection of consumers' rights and interests, and carry out training for all internal and external fields through micro-courses, live broadcasts, videos, graphic information and other forms; Create a normalized and networked long-term mechanism for public welfare financial education and publicity, focus on key groups, and carry out more than 5,000 innovative financial knowledge popularization activities, with an audience of over 250 million people and more than 3,000 media reports.

Sixth, the transformation of human resources coincides with the right time, and favorable policies help the "three highs"

On 2002110, Ping An New Venture Conference was held in Shenzhen. China Ping An Life Insurance Company of China Insurance Company announced the launch of Ping An "Talent" recruitment plan, in order to improve the quality and image of the agent team and gradually increase the proportion of high-quality agent talents.

Facing the requirements of economic development and industry transformation, China Ping An Life Insurance Company of China Insurance Company has been exploring the high-quality development path to promote the transformation of agents, from the traditional "big entry and big exit" team model to building a "high-quality, high-performance and high-quality" team. Since 20021,China Ping An Life Insurance Company of China Insurance Company has implemented the "excellent+"staff increase and upgrade: in terms of policy, it provides training allowance support, upgrades excellent+training allowance, and adds high-performance rewards to provide income guarantee for high-quality talents to switch to professional track, help improve their quality and nurture their children; In terms of training, we will implement new talent management projects and upgrade the five modules of recruitment screening, training guidance, sales support, organizational support, policy and management to help agents become core competitive talents with professional skills, high productivity and leading development, and create a better career development environment for the industry.

7. blockchain technology blessing, annual payment of 41200 million.

In 20021year, China Ping An Life Insurance Company of China Insurance Company took the lead in promoting the new mode of "no worries about compensation for things" in the industry, and took the lead in piloting it in Ningbo. Through blockchain encryption technology, this model fully connects hospitals under the jurisdiction of prefecture-level city health and health committees, and real-time connects customers' hospitalization information after customers' effective authorization, and changes the mode of passively waiting for customers' claims application to actively complete claims service for customers, helping customers to realize "report the case immediately after hospitalization, pay immediately after discharge, customers don't run errands, and information runs away". Up to now, more than 1500 customers have taken the lead in China Ping An Life Insurance Company of China Insurance Company to experience the "worry-free compensation" service without reporting, materials and running errands.

In 20021year, the insurance company in Ping An Life Insurance Company of China, China, made more than 4.28 million claims, paying more than 41200 million yuan, paying "flash claims"150,000 pieces, and paying intelligently first1700 million yuan. Because of its excellent claims service, Insurance Company was awarded as "Model Insurance Claims Enterprise of the Year" by Caijing.com.

Eight, digital empowerment finance, fruitful results have been affirmed.

In 20021year, China Ping An Life Insurance Company of China Insurance Company actively promoted digital transformation, deepened the integration of digital application and business, and achieved fruitful results.

In March, 20021,in the world authoritative NLP competition semeval-202 1, China Ping An Life Insurance Company of China won the world championship in eight technical tracks, such as "understanding lexical semantics in context", with his technical accumulation in the field of artificial intelligence and rich experience in the application of business scenarios. 65438+February, China Ping An Life Insurance Company of China Insurance Company Ping An Jin Guanjia Financial Anti-epidemic Project and AI Video Robot Project won Shenzhen Financial Innovation Feature Award and Contribution Award respectively. Through Ping 'an Golden Housekeeper APP, China Ping An Life Insurance Company of China fully implemented financial epidemic prevention measures in insurance, service and operation, delivered positive energy to 267 million users, and played the social responsibility of mainstream financial customers.

In the integration of artificial intelligence technology and insurance business, China Ping An Life Insurance Company of China Insurance Company has put the multi-modal dialogue robot technology into insurance business scenarios such as personnel recruitment, professional training, exhibition industry support, customer service and management. In the video return visit scene of new contract and high-risk customers, AI video robot relies on computer vision, speech recognition and synthesis technology, knowledge map, man-machine dialogue and deep learning to provide four distinctive services, namely "7*24 hours online self-help", "timely obtaining policy information", "virtual video image interaction" and "double-record quality inspection compliance guarantee", which effectively meets the customer's self-help business needs and improves service efficiency.

Nine, update and upgrade, let the workplace "have temperature"

In July, 20021,China Ping An Life Insurance Company of China Insurance Company officially opened its first field workplace in Shenzhen Tairan Business District, marking the opening of field workplaces nationwide. Workplace version 3.0 starts from four dimensions: lease, decoration, assets and design, realizing layout and management innovation, meeting multiple scenarios such as team morning exercise, business operation and daily management, and creating a service-oriented workplace.

As a field office and training place, a new generation of life insurance field with unique security function will further help the business team with "high quality, high performance and high quality" to develop to high quality. At the same time, the new workplace as an important scene of customer management, supplemented by the concept of digital management, will effectively help the life insurance business. It is estimated that by the end of 2022, 65,438+0,000 on-site workplaces will be upgraded.

X. Serving the national strategy and exploring financial innovation

202 1 In the second quarter, China Ping An Life Insurance Company of China was awarded the "Contribution Award of Headquarters Enterprise" by Shenzhen Development and Reform Commission and the title of "Excellent Enterprise in Guangdong-Hong Kong-Macao Greater Bay Area" by Economic Observer. As a national financial enterprise born in Guangdong-Hong Kong-Macao Greater Bay Area, China Ping An Life Insurance Company of China Insurance Company has always been committed to serving the national strategy and people's livelihood, giving full play to the long-term advantages of insurance funds, helping local economic growth and contributing to the country's prosperity and people's happiness. By the end of 20021,1 1, more than 570 billion yuan had been invested in green finance and ESG through the capital market and non-capital market, and China Guangdong Nuclear Power Co., Ltd., the largest equity financing project in the field of new energy power in China, provided diversified financial support for green industries, enterprises and projects at different stages of development.

In the third quarter of 200213, China Ping An Life Insurance Company of China Insurance Company actively explored financial innovation, and issued the first policy pledge loan ABS of Shenzhen Stock Exchange, with a scale of 2.5 billion, and then issued 2.5 billion coupon rate in Shanghai Stock Exchange, both of which were 2.95%, setting a record low for the spread of similar products in the same industry, enriching the ABS asset categories of Shenzhen Stock Exchange and helping to build a world-class Bay Area.