What are the requirements for the reception at the front desk of 4S shop?

The reception requirements of 4S shopping mall are as follows:

1, sincerely welcome customers.

2. Listen from the customer's point of view.

When picking up the car, listen carefully to the customer's needs. If you think that you are only responsible for picking up the car and don't listen carefully to the customer's needs in actual operation, it will cause many dissatisfied complaints. The quotation items put forward when picking up the car must be implemented and must not be omitted.

3. Operate the customer's car carefully.

4, with excellent technology for high quality and reliable maintenance.

5. Deliver the car after confirmation.

Must be: whether the maintenance is completed according to the customer's requirements and agreements; Whether the car is ready for delivery, such as whether the car wash is completed.

6. Clear and easy-to-understand instructions.

These instructions must be made clear to customers. Especially when the car is delivered, the customer must know where the cost occurs and whether the amount is fair and reasonable.

7. Tracking service after delivery.

According to the customer's walking time and distance, put forward new customer maintenance in time to meet the customer's maintenance requirements, without omission, thank the customer for coming to the store for maintenance and confirm the time for the customer to come back next time.