How can interior designers improve their communication skills with customers?

In the whole marketing process, it is inevitable to meet some miserable consumers. Some salesmen are afraid to communicate with consumers, and they don't know how to speak when they meet such consumers. In fact, there is really no need to be afraid of him. After all, what people want to do is the tertiary industry. When they encounter something that consumers want to accept, they don't have to be afraid to deal with it because of their strong spiritual strength. What should we do? Don't rush into business. Is there a way to communicate with customers that will definitely make you progress? How to treat consumers' rejection and how to make consumers love you and your goods? Based on their years of social experience, experienced creators have clearly put forward 48 ways to communicate with customers reasonably to help you grasp them quickly. At this time, the more suitable way for customer service staff is to foster strengths and avoid weaknesses, realize the shortage of goods, make use of brand advantages and improve in many ways, so that customers can lose themselves and feel victorious. So how can interior designers improve their communication skills with customers? First, marketing and customer communication skills.

First of all, this is very important. The speech must be simple and clear. You want to meet the client. Marketing time should be introduced in two or three sentences in detail. You should speak slowly, but there is no need to delay. Just look each other in the eye and smile. Salespeople usually can't manipulate customers well when communicating with customers, especially for some couples. If the control is not very good, it is very easy for customers to "scoff" and follow the customer's subjective to deal with some thorny issues, so it is very easy to cause some differences and will be washed away because of some thorny issues. Even if you can win the advantage and influence, the last company will not succeed, so it has nothing to do with marketing when communicating.

Second, the communication skills between interior designers and customers.

Interior designers deserve to see how interior designers can improve their communication skills with customers! When you meet customers for the first time, you must learn to cultivate and treat customers' temperament! First of all, we should guess the temperament of consumers according to their clothes! From the color of clothing to the temperament of consumers, different personalized people usually have different development trends on the clothing level. For example, people who wear dark brown clothes and pants are generally the focus and attach importance to the quality of life. Therefore, when introducing or expressing the scheme design to such customers in detail, a large number of points must be announced. And people who like to wear light colors are more humble and pay more attention to the quality of life than those who wear dark brown. This kind of customers are usually clean, and even have clean and tidy bugs, because such customers need to pay attention to their manners when discussing watches; People who wear bright clothes and trousers are generally cheerful, and they are easy to discuss. It is easier to discuss with such customers when introducing the scheme design in detail. If the plan is feasible, they can discuss it in all directions.

Third, communication skills with customers.

Passion first: Passion, please remember one sentence: Passion is the foundation of service project, indifference is the beginning of customer abandonment. Ladies and gentlemen, when your enthusiasm is the foundation of service project, whether it is pre-sales service, sales service or after-sales service, passion is the first key, and indifference is the beginning of all desolation. Skills of communicating with customers # 2: caring; second: caring about the relationship. No matter what business process people carry out, it is interpersonal communication of business process. If interpersonal communication is excellent, whether you are employed in all manufacturing industries will provide you with great driving force. Since the goods sold by people are bought and sold by people, I will tell you about one person here. By contrast, he can sell six cars a day on average. In myth, he can sell it to everyone anytime and anywhere, and everyone can call him canned fruit. The celebrity never cared about the needs of customers, so he lost his business. I want to tell you a story about a customer who wants to buy a car. Finally, he mentioned the question of payment. At first, he settled in cash. The client told her that our children have good academic performance and our children are very smart. But he only saw the personal behavior of the customer paying the bill and only paid attention to the customer's money. This is not the voice of the customer, so when he saw the customer put the money back, did you feel comfortable or uncomfortable?

Fourth, communicate frequently asked questions with customers.

Welcome customers with accurate and detailed addresses and grateful attitude. When visiting customers, salespeople should say hello to each other accurately, simply introduce themselves and express their gratitude to customers, and immediately express their gratitude to customers, so that customers can maintain a civilized and polite brand image and gain their sincerity. Screen, ask, indicate the purpose of browsing. Try to make a good first impression. There are many ways to chat: ☆ flattery ☆ assistance: for example, assisting agents to deliver goods and customers to pack luggage. ☆ Loan interest method: curiosity method: new products, new packaging. Attract customers with new things and new ways. ☆ Search, etc. Say, introduce in detail, ask, listen and discuss their enterprises, products and services with customers. In order to summarize and maintain the purpose of the meeting, the sales staff introduced their own enterprises in detail, grasped the customer's situation and difficulties, exceeded the purpose, and actively welcomed the summary results and customer's determination. The focus of the summary is closely around the potential demand. Say goodbye and have another meeting. Make an appointment with the customer for the next recruitment interview to obtain the service commitment of further marketing the customer. At this time, people should prevent the time from being ambiguous and make clear the actual time, such as next Tuesday or next Wednesday. That will promote marketing.

Five, telephone communication skills with customers

Listen actively and make customers accept you. Actively listen to the phone and ask the telemarketer to clarify the facts and get other information about customer satisfaction. Be sure to master, truly understand and respond to the customer's statement, and explain to the customer that you care about his statement. Salespeople should not only talk, but also listen. Telesalesmen should hear what customers really mean. Salespeople should master the temperament of customers and integrate into the communication methods of customers, such as visiting customers and communicating with customers by telephone. Looking for similarities on the phone, quickly narrowing the distance with customers, and purposefully looking for similarities with customers (such as hometown, classmates, classmates, common friends, common topics) will help telemarketers establish a harmonious relationship with customers, so they can be quickly accepted by customers. If you are interested in theme style, customers will also be interested in you. Many salesmen only pay attention to the goods on the phone, not to the customers. A lot of work experience shows that salespeople should discuss the theme styles that customers are very interested in, including mastering customers' hobbies and preferences and discussing customers' hobbies and preferences with customers. For example, if a customer likes the football team, please call him after an important game to discuss the game. For example, customers like bouquets and green plants. Call to learn about the maintenance of related bouquets and green plants.

Six, store goods should be fully understood.

To put it bluntly, professionals need to fully understand the goods in the store, such as: design products, product manuals, physical models of the actual effect of product colors, instructions for use, functions, etc. When consumers are in doubt, saying something more accurate will ensure that customers will definitely buy your goods, instead of saying uncertain words like "yes", "maybe" and "or" like Taobao buyers. Passion is to have a warm heart to look at every consumer. When a consumer asks you, you should say hello first and say something welcome, such as: "Dear, welcome to our store, and then respond to the consumer's questions according to the consumer's regulations. Customers ask and explain carefully.

Seven, communicate effectively with customers.

The biggest obstacle to trading is trust, and the ultimate obstacle to trading is risk. When you prepare to buy goods or services in advance, do people already believe in the goods, so that people can consult them? So, in this case, you must actually believe that the problem is to be solved! The rest is the problem of risk. This kind of risk refers to the psychological risk of customers. When customers want to buy your goods, will they remember the risks of buying them? For example, I believe this kind of goods is good, but I am still a little worried that the goods are not right, or that the actual effect of the goods is not as good as you often say. At this time, people must look for ways to deal with this distress and risk in the hearts of customers. If you can solve his worries, you can handle them satisfactorily.

Eight, let customers feel full of passion

Passion is the importance of effective communication, while failure comes from indifference. The salesman's love for goods will endanger the customer's decision. The success of top salesmen depends on their enthusiasm for shops and goods under any circumstances. Attention is a Hong Kong passport for effective communication with customers. Because people's deep expectations are the key. When you give customers a sense of importance that competitors don't have, customers will have a psychological state and lean towards you. Some salesmen began to worry even before communicating with customers: what if customers refused? What if the marketing fails? The more you worry, the more communication problems there will be. Because you are bound to pass on such negative emotions to customers, it is naturally impossible to communicate reasonably.

Because the total number is too large, the actual effect of others' defense of mental state has long been improved! Everyone has a defensive mentality! Therefore, people can't blindly follow the trend, apply the same way to understand your customers, and stipulate that your customers will definitely achieve business, instead of causing their protective psychological factors. After simply introducing the design ideas and concepts to the customers, it is necessary to draw the interior decoration design draft for the customers, because this small composition strongly requires every interior designer.