5 work summaries of the assistant lobby manager

Summary of the work of the assistant lobby manager 1

The job of the assistant lobby manager has always been challenging and difficult, but at the same time I also think it is Among the hotel-related positions, it is the one that best trains our hotel-related work abilities. In the first half of the year when I was working as an assistant lobby manager in our hotel, the related problems I encountered were still the same as before, but my job was very different from before. There is more progress now.

In my work as the assistant lobby manager in the first half of the year, my focus was still on handling and resolving complaints from various departments of our hotel. As an assistant lobby manager, handling hotel complaints should be one of the things we are best at in this position. However, facing complaints from different people and complaints about different colleagues also makes our assistant manager’s work difficult. Solving this aspect becomes difficult.

In the first half of the year, the issues I dealt with the most were smoking in the hotel lobby and complaints about our hotel rooms. Our hotel is a non-smoking area and guests are prohibited from smoking. We also have clear notices to remind guests who come to our hotel to stay and spend money. Many guests who come to our hotel will abide by this rule of our hotel, but there are still a few guests who will. Smoking in the lobby. Our hotel lobby staff will hand over the problem to our assistant lobby manager if persuasion is useless. These guests whose persuasion is useless are generally very difficult to solve, so we must pay special attention to our speaking skills when negotiating. , and how we express the ban on smoking.

The second is our complaint about the room service of our hotel. This kind of complaint usually occurs at the front desk. Because the guest room is the department that receives the most guests in our hotel, it is also the department most likely to receive complaints from guests. Guests who complain about guest rooms usually come directly to the front desk and find relevant hotel staff to help them solve the problem. When I complain about this kind of problem, I will work with our front desk staff to solve the problem every time and give the hotel guests the best answer to the room service problem and the solution to their complaint. Although I usually encountered some minor problems during this period that were easy to solve, I will do a good job in communicating with the relevant personnel in our hotel room department in this regard to reduce customers' negative impressions of our hotel rooms.

While helping our hotel guests solve their problems and help them protect their own interests, as the assistant lobby manager, protecting the hotel's related interests is also a focus of our work. The items in our lobby are often accidentally damaged by guests, most of whom are children. At this time, we have to make claims against the guests and ask for the corresponding compensation amount from the guests for the damage to the facilities and equipment. Maintenance and repairs. Secondly, the collection of certain hotel bills is also part of the work. In order to allow guests to pay off their bills in our hotel in a timely manner, prevent guests from defaulting on their bills, and protect our property interests, this work content is as follows Very important.

Summary of the work of the assistant lobby manager 2

The xth month of working in the banking industry has passed. This month I began to rotate lobby managers more frequently from more diverse positions. From the perspective of looking at the daily operations of the outlets and being familiar with the business processes, as a teller, I began to transform and expand fund marketing while maintaining the advantages of insurance marketing. This month’s performance is cooperative marketing insurance xx million initial fund x million, and the highest single-day record is cooperative marketing Marketing Qianhai Insurance amounted to X million, and at the same time, it also successfully completed the sub-branch’s task of X million fixed-term, X million installment, and X million funds this month. The business volume reached xx tickets on the same day at the fastest speed.

As my work experience continued to deepen, I began to feel more comfortable and at ease, and I began to be exposed to some deeper and more connotative things in the workplace, such as how to cooperate with the team and maintain customers more deeply, how to learn and optimize processes more efficiently, How to sell and refer referrals more efficiently as a teller and how to build trust with customers more effectively as a lobby manager and more professionally match asset portfolios for customers, from meeting needs to exploring needs to creating needs, etc... You must learn to be like a real workplace People think and act like bankers. This is not a false slogan, but a protracted battle that requires hard work and hard work step by step. At the beginning of this battle and growth journey, I am honored to be able to Walk with this group of good builders around you!

1. Summary of work in x month We began to transform the atmosphere of all-staff marketing insurance into a marketing fund, striving to expand new business growth points. Judging from the performance, this transformation has already achieved initial results. At the same time, the transformation work of tellers allocating and maintaining xx system customers is also in progress. I started from my own experience. For the first time, I selected a platinum-level customer with assets of X million who I had contacted several times for asset matching invitations. I asked him to go to the branch and have a detailed discussion with the account manager before coming directly to handle the business. As a result, on 28th of this month No. 1, he came to our branch to combine X million financial management and X million Qianhai insurance. This not only refreshed my single-day marketing record, but also allowed customers and branches to achieve a win-win situation. This small success made me very happy. Inspire. With a good start, you can copy and optimize based on this kind of thinking and model. If the direction and method are correct, you can get good results by continuous efforts. As the account manager said, customer maintenance is actually neither difficult nor simple. The key to the matter is whether you have devoted yourself to providing meticulous and professional services to every detail, and sincerely consider the customer's own interests to maintain and increase the value of his assets - as long as the customer trusts you, any business will have development opportunities. Insurance funds, precious metal financial products, and various investment channels and banks are all emerging in endless ways, and there are actually many customer groups with investment potential. In an environment of homogeneous products, simply comparing income products will only dazzle customers and retain their The best strategy for marketing is to focus on the heart, which will further test an account manager’s principles and charisma. As far as I am concerned, I am still just a junior novice on the road to becoming a banker. Although this road is not easy to walk, and I can foresee that I will have to pay more and more costs, I will uphold my sincerity and move forward bravely.

2. Thinking outside work in June - Reflections on grassroots training

After working for nine months, I began to worry that compared with my classmates who worked in joint-stock banks or large foreign companies, I Will the growth rate lag behind? It is true that there are many benefits to doing job rotation at the grassroots level of the branch, such as personally experiencing what the grassroots employees think and do, and cultivating one's intuitive feelings and keen sense of the market and business through first-hand contact with customers every day. , in basic labor, you can get rid of the laziness, passive dependence, and various bad qualities you had as a student. However, this kind of free-range exercise also has many disadvantages: For example, mostly repetitive work will make people lose their passion and lose their thinking? Does the training rely more on word-of-mouth transfer from veteran employees to summarize scattered experiences and then explore and optimize on their own instead of systematically enabling novices to quickly shape and grow in each business line? Are the grassroots banks focusing more on performance data and not investing enough resources and paying enough attention to improving employees' professional abilities? The banking system is huge, the business is mature, and the room for promotion is limited?

For jobs that are mostly repetitive, you need to constantly optimize yourself and motivate yourself through multiple channels. After get off work, you should pay attention to the latest trends in the industry and keep thinking; if you don’t have enough resources to improve your own training position, you will have to explore more on your own. Ask colleagues and leaders for advice; to improve your professional ability, you can only think of ways to test yourself and learn and improve through all possible channels; with limited promotion space, you can only do your job at hand with peace of mind and achieve results - as long as you are not content with the status quo, think hard and act, there will always be success There are solutions.

Grassroots training is like sharpening a sword and boiling an eagle. A good sword embryo needs to be put into a furnace to be tempered into steel. The most ferocious goshawk can only become a good hunter after experiencing the torture of hunger and thirst. As the new generation of employees is coming, I feel an increasingly strong sense of crisis. If the front wave does not want to be drowned by the back wave, we have to run harder. When there is no pressure from the outside world, we need to put pressure on ourselves and cultivate our own career. Changing attitude and building core competitiveness - this is the foundation for our survival and the shield and sword for our future growth.

As far as we post xx are concerned, our thoughts in life and workplace will be more direct and our habits of doing things will grasp the main contradictions. However, everything is not necessarily the best if it is straightforward. More often, you need to Mobilize and integrate resources more tactfully and circuitously to achieve the goal. You must learn to look at problems and think about things from the perspective of a leader. There are very few people who can follow the rules in everything. More often, it depends on the time, place, situation, and situation, so just follow the rules. From a social perspective, we still have many areas that we need to hone in on. For example, we must learn to be low-key and do things in a high-key manner, be patient and achieve results in the work at hand instead of being overly eager for utilitarianism, etc. The most important thing is to grasp balance and scale. There will never be a shortage of opportunities and platforms for exercise, it’s just a matter of sooner or later the time comes. I would like to write this article to encourage all my new colleagues who are fighting on the front line of the branch.

Summary of the work of the assistant lobby manager 3

Early autumn is approaching, and I wave goodbye to the spring and summer of 20xx. The young hotel cooperates with the young class leader. In the past six months, because of tears, There are smiles and passion, so we are always making progress. The following is a summary of this half-year work:

1. Work completed this half-year:

1. Complete guest opinion records.

2. Complete the handling of multiple guest complaints and establish good guest relations.

3. Conduct rectification management training based on quality inspection standards.

4. Complete the 20xx Spring Festival agricultural products, Weidu Investment Promotion, Three Kingdoms Culture Week European and American delegations and other large dignitary guests reception.

5. Assist fom to successfully complete the takeover and rectification work of the sharing bar.

6. Participate in the city’s systematic training on the four ability firefighting courses.

7. Complete the study and implementation of various front office development management standards.

2. The aspects that have been done well this half year include:

1. Through continuous supervision and training of the overall mental outlook of employees, service awareness and professional knowledge have been greatly improved. improvement.

2. Successfully completed the reception of multiple important guests and large group meetings. Everyone worked together to do all the reception work without fear of hardship.

3. The deficiencies in this half year include:

1. The proactive enthusiasm and process for receiving VIPs did not meet the standards of the same star rating.

2. One’s own management capabilities and professional knowledge need to be greatly improved.

3. There is insufficient flexibility in handling problems according to the original service process.

4. Management responsibility and execution ability are weak.

Summary of the work of the assistant lobby manager 4

This year’s work has basically come to an end. Here I will only briefly summarize my work during this year. .

As I grow older and gain more work experience, my personal requirements at work are also constantly increasing. My position is the service window of XX Bank, and my words and deeds represent the image of the bank. There can be no sloppiness or relaxation in my work. As we all know, the two savings banks in xx branch are the busiest, and mine is one of them. Each comrade handles an average of two to three hundred transactions every day. I receive about 200 customers, so this kind of working environment forces me to constantly remind myself to be serious and serious at work, and to carry out actual operations in strict accordance with the rules and regulations established by the industry. I have consistently demanded myself throughout the year. With my efforts, I personally did not have a single liability accident in the year.

While I am doing my job well, I also use my many years of experience in savings work to help other comrades. If you have any questions, just ask me and I will answer them carefully. When I have questions, I will humbly ask old comrades for advice. When it comes to business skills, I have a requirement that I have set for myself: among three people, there must be a teacher from me, and we must do everything we can to learn what we don’t know. If you want to help others at work, you must improve your professional quality.

I have the enthusiasm to learn new knowledge every time I develop new business in the industry. Whenever someone needs to work overtime in the unit, I am always the first to step forward. No matter what time I work overtime, I never have any complaints. Because I know that this is also the trust that the unit leaders have in me personally. I will also actively take advantage of every opportunity to learn new business, do a good job in testing various new businesses, and not hinder the work of the entire branch. With this idea, I completed every job assigned by the branch office very well. It has also been well received by comrades.

The xx savings bank where I work is a branch-level Youth Civilization Account. As the comrades in the institute said: it is a big family that respects and loves each other. I often hear other comrades who know our situation say that they have never seen any unit where the relationship between comrades is as harmonious as ours. Whether at work or in life, comrades are like a family and there is never any conflict. If there are opinions, they are differences in work. Such opinions mean the continuous improvement of work standards. I have always believed that my innate personality determines that I am very suitable for saving, because I have a very good temper, and as the number of working months increases, I have learned to be more and more steady in doing things. Good temper means first and foremost a good service attitude to the institute. I insist on demanding myself according to the standards of youth civilization. Therefore, until now, I have never received a single complaint from an outside customer. When there are customers who have different opinions on our work, I can explain things clearly that the customers don't understand, and ultimately make the customers satisfied.

Located at the urban-rural fringe, it has a dense population. There are several universities and research institutes surrounding the savings bank. Culture levels vary, and they serve a variety of people every day. I always remind myself to start with the details. Implement various spirits and requirements issued by the industry into actual work, making it nuanced, civilian-oriented, and life-oriented. What does it mean to make customers feel warm here.

The office often has migrant workers from other places coming to xx to handle personal remittances. Some people don’t even know how to fill in the required receipts. Every time, I will explain it to them in detail. Method, teach them word for word until they learn how to do it. Before leaving, I also asked them to keep the written reply slip so that they can write it down the next time they remit money. Every time I handle remittance business for them, they will continue to express their gratitude to me. Maybe someone will ask. Personal remittances are only a collection service in savings banks. It can't increase the amount of deposits in the office, so why do you still do it so enthusiastically? I will use the words of another comrade to explain here. "It's not easy for them to come to xx. Everyone has time to help them." I believe that serving customers with heart is the best service. When I hear a customer outside say to me: You do your work so fast, that fat young man has a really nice attitude, he is good at what he does, that’s it. I was extremely happy. It was not only a compliment to me, but also a recognition of my work and an encouragement to my work.

In the new year, I have set new goals for myself, which is to intensify my study, better enrich myself, and meet the challenges of the new era with a full spirit. There will be more opportunities and competition waiting for me next year, and I am secretly encouraging myself. To stand firm in the competition. Be down-to-earth and look beyond the small circle around you. You must focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience with each other, and make progress together. Get better job performance.

Summary of the work of the assistant lobby manager 5

I was transferred to the branch as the vice president in 2016. In the past year, I have worked hard, actively innovated, and made continuous progress. Good results have been achieved in work, study and ideological literacy. The work and summary of the past year are as follows:

1. Strengthen learning and improve quality. Studying 3 hours a day is an unbreakable habit of mine. Over the past year, I have carefully studied various financial products such as online banking, Anxin Deli, credit cards, and personal comprehensive consumer loans. I can thoroughly understand the connotation of rules and regulations and apply them in place. Can thoroughly understand the spirit of meetings and documents of superior banks and implement them in place; can thoroughly understand and complete the work assigned by leaders; can thoroughly absorb the essence of financial products and publicize them in place. In particular, I benefited a lot from participating in the training of afp financial planner, which not only allowed me to learn some financial management knowledge, but also increased my knowledge.

2. Strengthen publicity and enhance the image of Agricultural Bank of China. I went to vocational technical secondary schools, personnel and labor bureaus, employment bureaus, tobacco companies, Xinhua Bookstore and other key units to hold financial management lectures, and invited individual industrial and commercial households, private owners, and high-end customers to hold customer forums every Wednesday. More than 400 people attended the lectures and forums. People, the topics include: "Connections are Productivity", "How to Manage Finances", "Children's Education", "How to Work Efficiently", "Financial Fund Investment", "Personal Online Banking", etc. Through lectures and forums, customers responded very strongly, such as Some customers said: "Notify us next time you hold a forum! We like to hear it!" This has promoted the rapid development of the business. For example, after a financial management lecture was held in a vocational technical secondary school, 21 credit cards were applied for and 7 fixed-term fund investments were made. households and 3 households with comprehensive consumer loans.

By holding financial management lectures, I think we can achieve the following goals:

① Establish a platform for communication with customers. At the forum, we talk about life insights, financial management skills, children's education and other colorful topics, and implement an interactive mode to allow customers to actively participate and create a relaxed, harmonious and cheerful atmosphere. Moreover, everyone can exchange information on the forum platform, allowing us to better grasp the pulse of the external market economy.

② Improve the image of Agricultural Bank of China. Through the forum, we can integrate Agricultural Bank of China's philosophy and corporate culture into the social family, so that customers and all sectors of society can recognize Agricultural Bank of China's corporate culture and brand image.

③Improve marketing taste. Through the forum, we can intersperse various financial products such as loan business, credit cards, electronic banking, agency insurance, funds, etc. into the forum to achieve invisible marketing and make it easier for customers to accept our bank's products.

④Innovative comprehensive marketing. We used to visit various units and enterprises as well as individual industrial and commercial businesses and private owners. We always felt like asking customers to handle financial services, and we often accompanied them to drinks and other social activities. We are now combining forum marketing to reduce social interactions and at the same time make customers feel that they really need our products. We can not only market loans, but also bundle marketing with deposits, credit cards, and electronic banking to achieve a comprehensive marketing effect.

⑤ It is conducive to the long-term development of Agricultural Bank of China. Through a period of forums, we can promote the financial products of the Agricultural Bank of China to various industries such as finance, education, health, forestry, mining, taxation, telecommunications, tobacco, enterprises, etc., so that the products of the Agricultural Bank of China can cover all high-end customers and effectively Improve the comprehensive competitiveness of our bank and make Agricultural Bank of China a leader in the financial industry.

3. Strengthen services and improve taste. Neat dress, elegant environment, beautiful posture, standardized behavior, warm feelings, touching smile, satisfactory service... Every bit of these are the results of the introduction of civilized and standard services in the outlets. Employees arrive at work at 7 o'clock every morning, go to work at noon without a break, and participate in reviews and training at night. They work more than ten hours a day. Although they are exhausted, they have no complaints. Always maintain a full enthusiasm and a whole-hearted devotion.

Study every action and every word of civility carefully, from dress, grooming, placement of items, every content of the morning meeting, every link of service, self-evaluation in the evening...etc., we can all take it seriously. Agricultural Bank of China's The introduction of civilized standard services in outlets has been highly praised by the internal trainers of the provincial branches. When the internal trainers introduce the service to other branches, they use the introduction work of the branch as an example to explain. Through the introduction, the environment of ABC's branches is more elegant, items are neatly arranged, work speed is faster, service with smile is more appropriate, customer satisfaction is higher, and service quality has been further improved.

4. Strengthen new business development and open up the forest rights loan market. In order to launch forest rights mortgage loans, we held a forestry customer social gathering and invited 44 large forestry households to participate. The successful holding of the social gathering kicked off the rapid and effective development of our bank's forest rights loans. Annual marketing of 26 forest rights mortgage loans, totaling more than 30 million yuan.

5. Strengthen comprehensive marketing and highlight advantageous business development. As the vice president in charge of personal business, in 2018, the branch's personal loans increased by 10,000 yuan, completing the plan and ranking first in the city. Personal deposits increased by 33.74 million yuan, completing 141.69% of the fourth quarter plan, loan growth completed 223.71% of the plan, and intermediary business income completed 165.10% of the plan. The profit before preparation completed the planned 115.26. The leadership team received a comprehensive performance award of 20,000 yuan.

6. Strengthen innovation and improve results. I am always planning working methods and strive to make my work scientific, efficient and refined. The first is to innovate time arrangements, handling internal affairs from 7 am to 9 am, 8 pm to 10 pm, and external marketing from 9 am to 6 pm every day, so as to improve the efficiency of time use. The second is to innovate the work pattern. Branch directors and lobby managers are responsible for customer marketing and business promotion, while accounting supervisors and tellers are responsible for counter services and basic work, striving to improve work effectiveness. The third is innovative marketing methods. Visit 10 customers every day, establish a marketing directory, maintain existing customers, market new customers, and explore new financial needs of customers.

7. Strengthen collaboration and create an atmosphere of dedication. I work together with all the employees of the bank, share the joys and sorrows, work overtime, and make full use of the white plus black, five plus two working model. Branch employees have morning meetings half an hour earlier every day, tellers work on a two-plus-one basis, and they have to market customers in the evening, etc. It is precisely because of such an outstanding team that is united and dedicated that the Agricultural Bank of China has achieved brilliant results. In the first half of the year, Agricultural Bank of China won second place in the comprehensive performance evaluation of municipal branches, fourth place in the provincial branch evaluation of county branches, and was listed as a key county branch in the province.