Annual work summary of loss prevention department

Summary and planning are complementary, based on the work plan, and planning is always based on summing up experience. The following is my summary of the work of the loss prevention department throughout the year, hoping to help everyone!

Annual Work Summary of Loss Prevention Department 1 As a manager of supermarket loss prevention department, I have been working hard in my post for the past year, trying to reduce property losses for the supermarket, knowing that I have great responsibilities during my work. As the working year approaches, I think it is necessary to summarize the loss prevention work some time ago:

First, mentality and thought.

After working for one year, I feel that working mentality and thinking are very important, which can be said to be the core and key. Only by having a correct, optimistic and scientific working attitude can we sum up the correct solutions when facing various problems in our work.

Second, the actual work situation.

Loss prevention is a very pragmatic and rigorous work. The main task is basically to check the daily video surveillance video, check the cashier order, and pay attention to theft prevention. Among them, anti-theft is a very important part. There are two aspects: internal and external. In other words, it is necessary to prevent outsiders from entering the unit to steal, but also to prevent internal employees from misbehaving.

Third, discipline.

As the manager of the loss prevention department, I know I should take the lead in observing the rules and regulations of the supermarket. Therefore, during my work, I always abide by the code of conduct, adhere to the 16-character motto of "low-key words and deeds, efficient work, steady behavior and consistency", and conscientiously implement and complete all tasks assigned by supermarket leaders.

Fourth, shortcomings.

After working for a year, my work is by no means "impeccable". During the period, I also encountered some problems and difficulties, mainly in the management and teaching of subordinates, especially the lack of attention to the training of new loss-prevention employees, which led to some slack and negligence in the work process. In the next stage of work, I will focus on related work and strengthen the work supervision and induction training for my subordinates.

Fifth, personal growth and development.

This year's work has experienced many problems. Whenever I encounter a problem and try to solve it properly, I find myself growing. I believe that every post staff can improve their quality and ability by solving problems step by step. Over the past year, I have become more familiar with the responsibilities of the manager of the loss prevention department, understood the ideas of senior leaders and strengthened communication with subordinate employees. In a word, I feel that I have grown up in my work during this period.

Annual Work Summary of Loss Prevention Department 2 Since the beginning of this year, the Loss Prevention Department has conscientiously implemented the company's various rules and regulations and the spirit of the leadership's instructions, effectively strengthened the safety management of shopping malls, improved the shopping environment, and improved the service guarantee to protect the normal operation of shopping malls. The business level and professional skills of the loss prevention department have been improved, and the work situation has shown new highlights, which are mainly reflected in the management of shopping malls, fire safety work, civilized inspection, personnel management and so on. The work of the loss prevention department for 20 years is summarized as follows:

First, the safety management of shopping malls

(A) Decoration management

By the end of June 1 1, there were ***2 1 1 exhibition halls (44 newly renovated, 26 newly renovated brands, 42 partially renovated, 94 samples and 5 brand adjustments). * * * Eight welding operations, 52 ceiling demolition operations and 29 painting operations were approved. For the monitoring of the construction exhibition hall, there are loss prevention personnel on the scene every day, especially during the peak decoration period in April. Damage prevention personnel constantly patrol and urge, focusing on monitoring the clearance of the exhibition hall from 0: 00 to 2: 00 in the morning, eliminating all potential safety hazards and ensuring the occurrence of irresponsible incidents during the whole renovation period.

1. Day shift: the daytime decoration can only be carried out after the approval of the relevant personnel of the management department, and the daytime decoration should meet the three standards of "no noise", "no dust" and "no odor"; Decoration materials are not allowed to enter the site during the day, and special approval is required under special circumstances: except for small items, the entry and exit of items must be approved by the building management, and an "exit form" should be issued. The exhibition hall is loaded with the details of the materials listed in the "Exit Sheet", and 2228 "Exit Sheets" have been received so far.

2. Night shift: check whether the decoration business has a construction permit, whether the number of construction permits is consistent with the actual number of people, whether there is violence in the decoration, whether the carpentry decoration uses fire retardant paint, whether there are high-power equipment, and whether there are reserved partitions, smoke vents, air conditioning pipes, smoke detectors, etc. , whether there is an application for changing fire fighting equipment and facilities, whether there is an application for special operations such as using naked flames, and whether the construction materials meet the standards. You must apply in advance when painting; Whether the decoration garbage is removed to the designated location, whether the decoration workers use escalators to load and unload goods, whether there is a phenomenon of entering the venue for decoration without approval, and whether the decoration workers have any bad behaviors (such as gambling, staying overnight, etc.) that violate the regulations of the shopping mall without being discovered; Construction personnel are prohibited from smoking; Welding operators must hold relevant certificates; It is forbidden for people in the venue to go to other exhibition halls at night; Decoration is not allowed on weekends and holiday nights.

3. Exhibition: Check whether the exhibition in the front and rear lobby and the boutique house in the square have been approved for construction, whether the exhibition in the front and rear lobby and the boutique house in the square have been built in the specified area, whether it has been approved when hanging the large spray, and whether safety protection measures have been taken when hanging the large spray.

4. Acceptance: Since September, the Damage Prevention Department has increased the acceptance process of the exhibition hall, mainly to check whether the exhibition hall has damaged, moved, changed or blocked the fire-fighting facilities inside the mall, whether the fire shutter door is outsourced, whether it affects the normal lifting of the shutter door, and whether items are stacked in the fire escape of the mall; This year, * * * passed seven acceptance tests.

(2) Vehicle management

1. vehicles in the square: it is forbidden to park overnight in the square during non-business hours (18:00/ 18:30 to 8: 15 the next day). The post loss prevention personnel of the loss prevention department manage the entry of vehicles in this area.

2. Parking area in the office area: From August 15, private cars of employees and merchants of the switch management company will be used in the office area, and external vehicles are prohibited from parking in the parking area of the office area. A vehicle manager of the loss prevention department will set up a post to manage the vehicle access in this area with the vehicle registration forms of employees and merchants of the company.

3. Statistics of vehicles in shopping malls: * * Statistics show that there are 422 vehicles in total, with car merchants 180.

4. On June 26th 165438, the rectification project of the commercial plaza started, with a total construction period of 60 days and the starting time of 65438+February 1. The full name of the project is divided into four phases, aiming at four areas of the outer square. The loss prevention department is responsible for the relevant safety work, vehicle road control and the safety of construction materials during the whole construction process, and at the same time ensure traffic control and personnel guidance during the construction period.

(3) Coordination of activities

This year's shopping mall promotion activities include spring joint exhibition, May Day Golden Week, International Furniture Festival, Free Day, anniversary, Eleventh Golden Week, Double Eleven Famous Products Half-price Day and Free Week. Up to 165438+ 10 * *172, the public relations activities in cooperation with shopping malls * * *, and the large-scale promotion activities of merchants (Chivas Regal and Hongdingtian) were monitored on site.

4. 19, a good family in China, May 1, 5.26 and1.8, two games across the league, 7. 19 free night, 8.2 Kohler night, 1 1 top league,/kloc. Do a good job in the arrangement of materials and personnel for the event, do a good job in the security of key areas during the event, persuade and stop the irregular and unapproved promotion activities in the exhibition hall, and make a summary of the activities after the event.

(4) Monitoring equipment and facilities

Regularly check whether the monitoring console is clean and tidy, whether the items in the monitoring room are placed neatly, whether the monitoring system is running normally, whether the monitoring probe is blocked, whether the monitoring video can be played back normally, whether the monitoring video is recognized, whether the monitoring video is recorded and whether the monitoring system is repaired in time.

5. Patrol

Regularly check whether the patrol system operates normally, whether the patrol system is used according to regulations, whether the patrol data is normal, yes or no, and regularly check the patrol system.

(6) Daily inspection

1, day shift

Meet at 8: 10 every day, and check the dress and gfd at 8: 10-8: 12. The main content of the inspection is whether the uniform is equipped with dark leather shoes according to the regulations, and the sides of the hair cannot touch the back of the ear and the collar. The uniform must be clean and smelly, and then the whole team shouted slogans three times. 8: 12-8: 17 held an early meeting to explain the key points and matters needing attention, and then arranged posts and carefully counted the items on the posts. During the handover, both parties shall sign and register (especially when the Plaza Boutique House is handed over), and the posts shall be handed over in turn from 8: 20 to 8: 30: If the first post is in the infield, check at the decoration site immediately after the handover, report any problems found at the first time and make records, then make the first patrol after the handover, turn on the lights at 8:50 and open the escalators from the front lobby to the back lobby in turn; If the first shift is in the outfield, the vehicles parked at the scene shall be inspected together after the handover of the post items. If any abnormality is found, it shall be registered and reported, and the square fountain shall be opened at 8:55. If the first shift is located in the staff aisle, we should supervise the shopping guides seriously, seriously and politely, and politely advise those who want to bring breakfast into the venue not to be rude. Close the staff aisle at 8:45 and open the door at 9:00 to welcome guests. Every day 17:50 (weekend

18:20) began to close the side door and take back the goods in the parking lot. 18:05, turn off the lights and escalators from the back lobby to the front lobby; 18: 15 Close the front door, and customers stranded in the mall will be guided out the back door.

2. Night shift

Every day 18: 10, 10- 18: 12, check the dress code and gfd, and explain the main points and precautions. 18: 15 starts the post handover.

Infield: 1), and complete the handover of items on the post after taking over;

2) Clearance: The stranded shopping guide must have an overtime notice issued by the management department;

3), to inspect the decoration exhibition hall, and check the construction certificate and the number of people to report for duty;

4) Register and report the exhibition hall that has not turned off the power after work;

5) Follow up the unfinished matters of the day, such as import and export of goods, decoration materials, etc.

6), patrol once every 2 hours and patrol once as usual;

7) Employees should carefully register the information reported by the floor when entering the post. /kloc-at 0/9: 00, when the renovation starts, the information of each worker and exhibition hall, the renovation progress and the special application for renovation should be registered in detail.

Outfield:

1), control the vehicles entering the square, try to prevent foreign vehicles from parking overnight in the square, and register the vehicles parked in the square in advance;

2) employee parking area control: control the employee parking area until 22: 00 at night;

3), the control of the garbage station, the location of the garbage pile can't exceed the door line; Don't let foreign garbage pile up;

4) The post in the office area is responsible for patrolling the office area and registering the personnel who enter the office area after work.

(vii) departmental internal audit

Organize and summarize the work monthly and quarterly, including: post responsibilities and code of conduct, monitoring management, fire management, inspection system, decoration management, making corrective and preventive measures, timely rectification and timely acceptance.

Second, the fire safety work

fire drill

Fire safety and production safety are related to the safety of employees' lives and property and social stability. Only when all employees know fire safety knowledge, improve their understanding of the importance of fire safety and establish safety awareness can the safe operation of shopping malls be truly guaranteed. In order to improve the fire safety culture knowledge and fire safety prevention skills of all employees, and strengthen the safety awareness and the responsibility concept of the safety system, the loss prevention part organized two fire safety knowledge trainings and fire safety drills on May 25th and September 27th this year respectively. On June 5438+065438+1 October1day and June 5438+February 12, two trainings on fire extinguishers and fire escape were organized. Through the study of fire safety theory and the training activities of fire equipment operation, all employees not only understand the importance of fire safety and production safety, but also learn to operate fire equipment in practice, which is very good.

(2) Equipment and facilities

There are 208 fire hydrants and 358 bottles of fire extinguishers in the mall. In 20** years, the loss prevention department replaced the fire extinguisher three times, *** 128 bottles.

(3) Fire inspection

The loss prevention department shall conduct a comprehensive fire safety inspection at least once a month, and do a good job in inspection, finding results, rectifying hidden dangers and tracking and closing cases.

(four) fire safety responsibility book

In June165438+1October, the loss prevention department drafted a fire safety responsibility letter based on the opinions of the engineering department and the management department, which was sent to all exhibition halls after being confirmed and sealed by the company leaders, requiring the owner to sign the fire safety responsibility of all exhibition halls, and promised that any losses caused by electricity consumption, fire hazards and accidents would be fully paid by the exhibition halls. Personal injury or any accident or casualty caused by violation of fire safety and shopping mall management regulations during the operation of the exhibition hall.

(5) External relations

The fire control work in shopping malls is mainly connected with Fuzhou Fire Brigade. In addition to the daily fire safety inspection of shopping malls, this year, the household registration management of shopping malls is also improving. The Loss Prevention Department logs on the website of the Fire Service Hall of Fujian Provincial Public Security Department every day, completes the daily, weekly and monthly required task self-assessment and safety report, regularly inquires the task information issued by the fire brigade, and improves the company's fire household registration file. The fire brigade is satisfied that our company has completed the work project on time.

Three, the fire "national" inspection and civilization construction inspection.

(1) April 10 to February 3 1, 20 * *;

Every day, damage prevention personnel will be arranged to inspect 20 fire exits, 4 fire areas, water pump houses on all floors and fire control centers. If there is any abnormality, they will be rectified immediately.

Parking planning for squares and office areas and parking guidance for each vehicle. All vehicles in the management area must be parked in designated areas.

(2) Create a civilized conference

Share the spirit of the meeting with the company leaders and departments at the first time, and the loss prevention department should check and correct itself.

Fourth, personnel management.

(1) Entry, Exit and Promotion

With the attention of the leaders and the cooperation of the human resources department, we have communicated with people who are still working, and at the same time expanded the recruitment channels, and the salary has been greatly improved. This year, 9 people in the loss prevention group joined and left 1 1. Li Bosheng is the supervisor, Tang Yubin is the team leader, and Xu and Wu Jingbin are the team leaders.

(2) Employee rewards and punishments

Based on the management principle of "encouragement first, punishment second", this year, in view of the good performance of the team members, we reported to the Human Resources Department to reward three employees, and at the same time imposed administrative sanctions on seven employees who violated the rules during their work, and educated the employees who were punished before and after.

(C) employee communication

Buy herbal tea for heatstroke prevention and cooling for employees in summer, care about employees, and communicate with employees, acting supervisors and supervisors irregularly. The main contents are ideological massage, communication skills and improving execution.

internal training

Organize monthly internal training, including decoration management regulations, standard shopping mall building materials, job skills, fire protection knowledge, military training, etc. April this year is the peak period of decoration, and the Loss Prevention Department specially organizes front-line personnel of the management department, the Loss Prevention Department and the Engineering Department to carry out training on the contents of decoration management regulations, focusing on early warning items such as decoration materials, naked fire operation, electricity consumption, painting and fire prevention.