20 19 Tianjin institutions interview classic questions (56)

Provide 20 19 interview simulation questions for public institutions, hoping to help candidates improve their interview level and successfully enter the interview examination for public institutions.

2065438+May 2009 Tianjin institutions exam interview simulation questions and analysis summary (continuous update)

subject

You work in the government affairs hall, and the elevator in the hall is broken. Many people are waiting for business, but you get a call and are told that an old man in his 90 s is coming to handle business. Faced with this situation, what would you do?

involve

The service quality of government affairs hall directly affects the experience of the masses, and the satisfaction of the masses is an important indicator to test our work level. In the face of the situation mentioned in the question, as the person in charge of the government affairs hall, I will certainly handle this matter well.

First of all, I will contact the old man immediately and tell him that the elevator is out of order and it will take some time to repair. I'll ask him what business he needs to handle. If the business he needs to handle is urgent, I will tell him and we will arrange staff to help him when he arrives. If the business that needs to be handled is not very urgent, considering the physical reasons of the old man, it is suggested that he should not handle the business now. When the elevator is repaired, we will inform him to deal with it.

Secondly, I will immediately coordinate with the master of the unit maintenance department to check the cause of the elevator failure, whether it is because the elevator parts are broken or because of power failure. In case of power failure, contact the power supply department immediately; If the parts are damaged, please ask the master to repair them as soon as possible. At the same time, I will put up eye-catching notices at the door of the elevator, telling everyone not to take the elevator to avoid danger; If someone is in a hurry to handle business, you can walk upstairs through the next stairs. If the elevator takes too long to repair, I will also consider asking the staff to set up a simple desk on the first floor as appropriate, so as not to let the people make a trip in vain and do their best to handle business for the people. In addition, I will also tell the masses that our official website service area can also handle some simple business, not all business needs to be handled in the lobby, and tell those who are qualified to handle business in official website that they can do it online when they come back, saving everyone valuable time and apologizing for the elevator failure.

Finally, summarize the experience and lessons. Elevator failure, in the final analysis, is that our work has not been done in place. In the future, we should learn lessons and do a good job of inspection to avoid similar problems and affect the mass service experience.

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2065438+April 2009 Tianjin institutions exam interview simulation questions and analysis summary.