How to write and understand the recruitment content of e-commerce Taobao?

1. Communicate with customers by telephone or Ali Wangwang, answer all kinds of questions raised by customers, understand customer needs and follow up customer complaints;

2. Take the initiative to understand customer needs, market in time, guide consumption, and urge customers to pay when answering customer inquiries;

3. Be responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

4. Retain customers online and improve customer conversion rate; Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate and serve difficult problems, and maximize customer satisfaction.

5. In case of unsolvable problems, submit according to the process and complete the transaction in time.

Job requirements:

1, college degree, with certain customer service work experience or sales experience, and certain customer service knowledge and ability.

2. Skilled computer operation, skilled use of office software, and a certain network knowledge base. Skilled use of Photoshop and other drawing tools is preferred.

3. Conscientious, not impetuous, sincere, able to actively cooperate with other work assigned by superior leaders, typing fast.