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20 19 summary of property safety work in the first half of the year
20 19 summary of property security work in the first half of the year (1) time flies, and half a year has passed in a blink of an eye. Looking back on the work of our security team in the past six months from 20 19, we can say that we have achieved a lot, benefited a lot and learned a lot, but there are also many problems. In order to better carry out the work in the future, according to the requirements of the leaders, the work of the security team in the past six months is summarized:
I. Work in the first half of the year
Because we are a residential and commercial community and an important management position of the client unit, the responsibility is great and the pressure is also critical. In order to fulfill our mission with good quality and quantity, we have focused on three tasks:
The first is to grasp team building. Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-handed approach" in team building: one hand focusing on staffing and the other on quality improvement. In terms of staffing, we start with young and energetic players; At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, our team is mainly composed of young people in their twenties. In team building, I attach great importance to the improvement of the overall quality of team members. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from xx Fire Brigade to teach the team members fire knowledge and skills, so that the team members can master the basic skills as soon as possible and meet the post requirements. After the team members took up their posts, we also insisted on skills training for half a day every week, rain or shine, and the professional quality of the team members continued to improve. Over the past six months, our security team has become a team that can pull out, fight loudly, have strong execution and combat effectiveness, and can complete the task well.
The second is to grasp the system construction. The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. If the team members on duty must arrive at their posts xx minutes in advance; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers.
The third is to grasp ideological construction. Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Plasticity is great, but variability is also great. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, based on different players and different situations, we should flexibly insert ideological education into class meetings and business meetings instead of training, talk with players individually, conduct typical case education, and flexibly implement ideological and moral education. For example, we seized the story of people successfully preventing petitioners from making trouble and finding money, and organized all the team members to start "Where is the value of people?" "How to be a politically qualified and professionally competent security guard?" In the discussion of "I think a qualified security guard should be …", every team member can write a profound and valuable experience article on the basis of study and discussion, and most team members can put their learning experience into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work.
Various forms of ideological and moral education have achieved practical results. No matter at work or in daily life, our team presents a gratifying situation of "three more and three nothing". Namely: more active work, less passive response; There are many hardships in doing things, no bargaining; Many people do good deeds, but few break the law.
Second, the experience of working for half a year
Over the past six months, we have made a lot of achievements in our work, study and life, and we have also been trained and improved, which can be said to have benefited a lot. Mainly benefited from the following aspects:
First, thanks to the correct leadership and careful care of the leaders. First of all, as a leader, the battalion chief can walk ahead in all work, setting an example for the majority of team members and increasing their enthusiasm and confidence; At the same time, many leaders went to the security team many times to tell the team members about the situation, requirements, security business and property management knowledge, which greatly encouraged the team members; More importantly, every big event, the leader of the customer unit, etc. , you can visit the scene and organize the command. All this is an important guarantee for our security team to complete the task well.
The second is to benefit from innovation at work. We are engaged in security work in xx. The first is the innovation of work content. We didn't stop at boring system requirements and preaching to players in our work, but infiltrated the work level into the life level, from appearance to heart. When the players are sick or in trouble, as long as we know, we will try our best to care and help. As long as we can do it, we will go all out. If we can't, we will try our best to help. If a player's hand is injured and his work and life are affected, we will visit him in time, give him food, help him wash clothes, and help him adjust his shift to work so that he can rest at ease. When we know that the players have birthdays, we will order cakes for them in advance and hold small birthday parties for them on time. This humanized management not only deeply touched the individuals who were helped, but also made all the team members feel warm and see hope. Secondly, the innovation of ideas. We adopt the education method of typical cases and try our best to guide team members to constantly update their concepts. For example, in newspapers, some typical positive and negative cases with certain persuasion and education function, we all organize team members to learn and guide them to ask "why?" , received a multiplier effect. Make most team members' attitude towards work change to the direction of respecting their posts and loving their careers. The third is the innovation of working methods. Working methods are particularly critical in the work. Facing the ever-changing working environment and requirements, we constantly innovate our working methods, making our working methods from serious to flexible; From single to diverse; From meeting to normalization; From preaching to talking and caring. This beneficial innovation attempt has been proved to be effective and successful. Many players can consciously dispel the temporary concept, establish the idea of long-term combat, and make themselves more at ease and work hard.
Third, thank all the players for their joint efforts. Most of our players come from all corners of the country. In their work, they can seek common ground while reserving differences and take the overall situation into consideration. No matter how hard the working conditions are, how simple the living conditions are and how arduous the task is, they can unite and cooperate, work together and try their best to complete the task. Their spirit is really touching. In the first half of the year, we were able to accomplish various tasks well in the case of many troubles, complicated situations and unfavorable weather in xx, and won unanimous praise from the client units, thanks to the concerted efforts of all members of the team, Qi Xin. These are all condensed with the wisdom and sweat of all the players.
Iii. Existing shortcomings and future efforts
Looking back on our work in the past six months, we can clearly see our own gaps and shortcomings while making achievements. Outstanding performance in the following aspects:
First, because the players come from all directions, the overall quality is uneven;
Second, our working methods need further innovation and improvement;
Third, there is still something unsatisfactory in the work.
These, we will make up our minds in the future work, overcome and improve, and do our best to do better and better in the future work.
In the second half of the year and in the future, the work requirements will be higher and more difficult, which puts new and higher requirements on our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Specifically, it is to achieve "three re-innovations" and "two major improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in concept, work quality and work method; Great improvement in work performance and self-image; Finally, let the leaders be satisfied, let the customer units be satisfied, and let the leaders and customers who come to xx to handle affairs be satisfied.
The above is the work summary of our security team in the first half of 20 19. If it is not timely, inappropriate and wrong, please criticize and correct me.
20 19 summary of property security work in the first half of the year (2) how time flies! In a blink of an eye, the first half of 20 19 passed. Looking back on the work of our security team in the past six months, I find that I have gained a lot. I also gradually changed myself and improved myself in my work. In order to better sum up experience, learn from training, improve ourselves, and do all the work better in the future, I hereby summarize the work of the safety team in the past six months as follows:
I. Main work performance
1, under the wise guidance of leaders at all levels, the security team abides by the rules and disciplines and successfully completes the tasks entrusted to us by the leaders.
2. In the first half of the year, the security team continued to steadily implement the daily management work, strengthened daily inspections and regular inspections, ensuring that there were no accidents such as theft, theft and fire fighting in the first half of the year and ensuring the normal working order of the office area.
3. In terms of yard management, the security team assisted in handling X vehicle collision accidents. Because we found and informed the owner in time, the economic loss of the accident was minimized and was praised by the owner many times.
4. The security team should make full preparations for seasonal and phased work in advance, issue specific management plans and plans such as New Year's Day, Spring Festival, Tomb-Sweeping Day, May Day and rainy season, strictly grasp the implementation of specific work, and make seasonal and phased work orderly.
In May and June, the security team also assisted in dealing with the sewer rupture above the ceiling of Building X. Because we found it in time and handled it properly, (we have mastered the situation of water accumulation in the office area, cut off the power supply in case of emergency to prevent electric leakage from hurting people, and notify the owner and property management in real time for handling. After X small struggles, our team members and X cleaners completed the sewage and sanitation in the office area. ) reduced unnecessary economic losses to the owner.
6. In terms of cleaning work, we cleaned X floors in the office area in half a year. In order not to affect the normal work of the office area during the day, we only wash the floor on Sunday. We can also help other areas do a good job while cleaning our own management points.
7. In the internal personnel management of the security team, establish superior communication channels with the team members, improve management ability, enhance communication with the team members, grasp the dynamics of the team members and take measures in real time.
Second, the work.
The first is to support the army. An excellent army is an important guarantee for doing a good job. In the introduction of players, we attach great importance to the overall quality of players. It is necessary to organize safety professional quality training for all new players, and strengthen the training of fire protection knowledge and skills in the sentry box, so that the players can master the basic skills as soon as possible and meet the requirements of the sentry box.
The second is to grasp the system. Standardized and orderly work needs a good standard system to ensure that "Fiona Fang cannot be achieved without rules". In terms of system support, we instill team thinking in each team member, and implement militarized management of the troops through the pre-job teaching and training system for the team members, especially putting forward strict requirements for the night shift and shift change system. Use the system to regulate behavior and ensure the completion of work tasks.
Third, the second half of the year.
1, take governance as the first priority, understand the dynamics of the office area and its surroundings, pay special attention to the implementation, inspection and supervision of daily governance, and ensure the order of the office area.
2. Establish superior communication channels with team members, improve governance capacity, enhance communication with team members, grasp the dynamics of team members, and take measures in real time to enhance the further stability of security forces.
3. Actively cooperate with administrative governance and implement performance governance system, so that rewards and punishments can be effectively implemented, thus improving the enthusiasm and competitiveness of employees.
4. Strengthen the training of employees, carry out training work in a planned way, focus on solving employees' image, etiquette, work and work attitude, as well as the initiative and flexibility in dealing with box problems, so as to improve the overall quality of some parts and make the security department make a breakthrough as a whole.
5. The cleaning work should be detailed, the division of labor should be clear, the cleaning training should be strengthened, and the sanitary situation of the office area should not be randomly checked on time.
The above is a summary of my work in the past six months. I will keep the good places, and I will actively correct the existing problems in the next step. I hope the leader will give me supervision, criticism and correction. I believe that I can complete all the tasks better in the next step.
Summary of property safety work in the first half of 20 19 (3) The first half of 20 19 has passed. Over the past six months, under the care and guidance of leaders at all levels, with the help and support of colleagues and team members, the Security Department has successfully completed all the work, and the work within the department has also achieved certain results. Generally speaking, the security department has stepped into standardization and the development trend is good, but there are still some shortcomings in its work. The work in the past six months is summarized as follows:
First, pay attention to safety protection
Community safety is the most basic guarantee for owners to live and work in peace and contentment, which is closely related to the development of the community. Safety responsibility is more important than Mount Tai, and fire control work is more related to the life and death of the community. In peacetime, security work has a long way to go. In order to ensure the safety of the community without accidents, the department has formulated a series of work plans and safety emergency plans. Let each team member tighten the string of "safety" ideologically first, then determine the key areas of safety work and joint defense with xxx safeguard section, start from each link, carefully check, find and eliminate safety hazards in time, and control safety hazards in the bud. In addition, the department ensures that there are enough people on standby every day to respond to emergencies at any time and on time. In October this year, the first floor was flooded due to continuous rainstorm, and the team members on duty repeatedly informed all the team members to rescue, so as to minimize the losses for the owners. Through the joint efforts of all the team members, there were no major accidents, theft and criminal cases in the community in the first half of this year, ensuring safety and stability.
Fire fighting is the most important safety work. It is the focus of safety from beginning to end. In order to do a good job in fire control, let the owners rest assured. We follow the guiding ideology of putting prevention first. A detailed maintenance plan is made, and various fire-fighting facilities are inspected and maintained regularly or irregularly. This year, XX-XX replaced X leaking fire main pipes, replaced and supplemented smoke nozzles in time, and ensured the normal operation of all equipment. At the same time, strengthen the smoking ban, contact the fire department of xxx, and ask them to help learn * * * and exclude secrets in time, and manage * * * and * * * to ensure safety. In view of the present situation of the community, we have formulated a detailed and feasible fire protection scheme and organized team members to carry out professional fire protection knowledge training. Due to a lot of preventive work, there was no fire accident in the first half of 20 19.
Second, improve the quality of team members and do a good job in community service.
In order to build a high-quality security team and serve the community owners. The department has formulated strict entry standards and management regulations. From the beginning of entry, players must be strictly controlled and must meet three standards, namely, "recruitment standards, probation standards and entry standards". Over the past six months, the department has carried out a series of training, study and ideological education activities, and involved team members in formulating training and education content. Through the study of gfd, civilized language and code of conduct, and through the weekly military training, the team members will first change their appearance and establish their own image. Then, through the study of "outlook on life, my responsibility for the rise and fall of the world", I changed the negative thoughts of the players, established correct values of life, and improved the quality and accomplishment of the players to some extent.
Summary of property security work in the first half of 20 19 (IV) The xx Property Management Office is the newly established X Property Management Office of xx Property Management Co., Ltd. For this "young" management office, the first half of 20 19 is a half year of growth and expansion, and it is also a half year of meeting challenges, self-pressurization and exploring new topics. Under the leadership of the company, since taking over, the company has advocated the "people-oriented" service concept. Adhere to the working standard of "quality service, customer first". Carry out daily safety management services, from the chaotic site involved in the early days to the beautiful living environment today. All these reflect the gratifying achievements we have made. The work in the past six months is summarized as follows:
I. Safety precautions
Since its establishment, the security department has been shouldering the sacred responsibility of safeguarding the company's interests and protecting the safety of owners' lives and property. Because the new players come from all corners of the country and their comprehensive qualities are uneven, it is necessary to carry out comprehensive training for the players. In order to strengthen the security of the community, the registration system for foreign personnel is implemented to minimize the security risks. X months ago, xx property security was managed by xx in a unified way and received strong support from xx. After X months, according to the company's development needs and actual situation, xx property security is directly managed by the property management office. During the period, * * * trained the team members for xx times, including: military training, ideology and morality, job responsibilities, service awareness, common sense of property, management of foreign personnel and vehicles, decoration management, fire fighting, emergency handling, etc. Through comprehensive training, the security department has changed from a team with uneven quality to a team with strong sense of service, responsibility and combat effectiveness. During this period, he handled X emergencies and arrested X suspects, which was praised and encouraged by the company leaders. In order to better standardize the team members' work behavior, the regulations on service management, job responsibilities, handover system, registration system for people coming to the room, decoration management regulations and walkie-talkie use management regulations were formulated.
Second, fire control and monitoring
In the early intervention stage, we did a lot of coordination work with developers on the problem of imperfect fire fighting and monitoring equipment and facilities. Make it work better and run normally. The monitoring center is the central hub of the whole community and implements a 24-hour duty monitoring system. In order to better improve the fire supervision work regulations, the fire safety management system has been formulated, and players are regularly organized to conduct fire drills and carry out fire prevention publicity and education. During this period, * * * handled fire false alarms for more than xx times, handled illegal use of elevators for xx times, and received complaints from owners through room intercom for X times, all of which were handled and replied in time. Make statistics of fire control facilities, equipment and items x times a month, and the damaged parts can be fed back to the engineering department for maintenance in time.
Third, the decoration management
In order to better standardize the decoration behavior, all the team members were organized to carry out decoration management knowledge training. From the beginning, the decoration management was not standardized, and now it is in good order, and a set of effective decoration management procedures have been explored. Strictly control the construction personnel to enter the site, and the vouchers enter and leave the community; Strictly check the incoming and outgoing items to ensure the property safety of the company and the owner; Put the decoration materials in the site at a fixed point, and clean and remove them in time to ensure that there is no littering in the area; Implement one car and one number for all motor vehicles entering the site to standardize vehicle management; Track and supervise the use of elevators for decoration materials, and immediately stop violations when found; Whoever pollutes the elevator is responsible, which ensures the normal operation of the elevator and environmental sanitation.
Fourth, service specification.
We always adhere to the business philosophy of "hotel-style butler service", which is the guiding ideology of our work, always caring for customers and making owners feel at home. As the window of the company, the security service level directly reflects the management and image of the whole property company. It is our security guard who contacts customers at the first time. We should continue to strengthen study and training, care about customers, actively and enthusiastically serve the owners, and regard the little things of the owners as our major events. See the truth for details. In order to improve our service level, only high standards and strict requirements can standardize our service behavior. Establish a perfect working system and management system, make our work standardized, institutionalized and open, achieve high efficiency and high quality, and create a good working, living, orderly, beautiful and comfortable environment for the owners.
Of course, there are still many shortcomings in our work:
1, the work arranged by the superior has not been implemented, and individual employees do not pay attention to it, which directly affects work efficiency;
2. The service consciousness is weak, so it is necessary to strengthen training and change the service concept of employees;
3. The supervision of decoration construction is not enough, and individual employees are timid and principled, which leads to some confusion in the present situation of decoration management;
4. I don't know enough about property management knowledge, and I hope to change the management consciousness of employees through intensive training.
The first half of 20 19 is coming to an end. Although some achievements have been made, every development and progress can not be separated from the care and guidance of the company leaders and the active efforts of all employees. However, we know that there are still many shortcomings in the work and there is still a gap from the requirements of the owners. In the face of new challenges and tests in the new year, we will, as always, devote ourselves to improving the service quality of property management in this district, sum up and absorb the experience and lessons of the past six months, seize the opportunity, make positive progress, strive to achieve a new height of property management, and build xx community into a warm and harmonious family!
20 19 summary of property security work in the first half of the year (5) xx property security team is responsible for public security prevention and fire safety work in the whole community. Over the past six months, under the guidance of company leaders and the cooperation of various departments, the security team has earnestly carried out various tasks and completed various tasks in the first half of 20 19. The specific work in the past six months is summarized as follows:
First, public security prevention work
1, put safety management in the first place, understand the security dynamics of the community and its surroundings, and pay special attention to the implementation, inspection and supervision of daily safety management to ensure the safety and order of the community;
2. Establish good communication channels with employees, improve management ability, strengthen communication with employees, master employee dynamics, and take timely measures to promote the further stability of the security team;
3. Improve safety awareness. The safety team organizes regular training every day and holds a safety work meeting every week to discuss and eliminate potential safety hazards.
4. Strictly implement the responsibilities of past posts, carefully check the construction workers and outsiders such as moving and delivery, verify the visit with the owner through internal telephone and visual intercom, and make a good record of the visit registration;
5. In view of the phenomenon that some owners' relatives and friends take advantage of the owners' sales promotion in the community, patrol posts are set up in the team to track and monitor suspicious objects, which effectively ensures the normal working and living order in the jurisdiction;
6, strengthen the monitoring of suspicious objects, in addition to the closed-circuit electronic monitoring center, equipped with walkie-talkies for each post, in order to track and report the work of each post in time, effectively consolidate the public security prevention work;
7. Fully cooperate with the development needs of the company, strengthen safety management, ensure the orderly development of on-site safety management, and actively establish a safety image, service and management window.
Second, the fire management work
Training new employees in common sense and skills effectively ensures the interests and safety of the community.
Third, the yard management work
1, seriously implement the parking lot management regulations, and guide vehicles to park in designated locations and arrange them neatly.
2. It is forbidden to carry inflammable, explosive, toxic and harmful vehicles into the site;
3. No other personnel are allowed to enter the site, and remind the owner to close the doors and windows before getting off the bus and take away valuables in the car;
In the first half of April 2019, the security team maintained the public security and traffic order in the parking lot, diverted the traffic flow, coordinated and commanded the vehicles to enter, exit and park, and prohibited the vehicles from being parked and placed randomly, thus ensuring the safety and good order of the parking lot.
Fourth, staff training.
Over the past six months, the security team has been able to send personnel to the security base for training from time to time in accordance with the spirit of the notice from the Municipal Bureau. Although we were unable to participate in the skills competition in the first half of the year due to the shortage of manpower, the company still trained employees according to the requirements and contents of the competition, which effectively improved the overall quality of employees and greatly changed the team image.
In the next six months, the security team will work harder, forge ahead in unity, implement the work plan and training plan for the second half of the year item by item, and persist in implementing various security work, so as to make the work of the security team more solid.
I recommend it carefully.
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