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Job responsibilities of mobile customer service
With the gradual development of society, people gradually realize the importance of post responsibility, which refers to the work content that a post needs to complete and the scope of responsibility that it should undertake. Do you know the format of job responsibilities? The following are the responsibilities of mobile customer service that I have carefully arranged, hoping to help everyone.
Job Responsibilities of Mobile Customer Service 1 Job Description:
Mobile customer service, customer maintenance, recommend and publicize mobile value-added services to China mobile customers by telephone, and answer business questions.
Job responsibilities/contents of mobile customer service.
Job responsibilities:
1. Answer the technical calls of various brands, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;
2. Accept the business and customer complaint telephone number applied by customers and accurately record the complaint content, and generate electronic work orders for businesses that need assistance from other positions and send them to the background group;
3. For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group;
4. Quickly grasp the company's new policies and new businesses, actively promote the company's new products in the process of telephone service, and encourage customers to use the company's products;
5. Assist in sorting out training materials within the group and coach junior customer representatives;
6. Participate in various trainings, improve overall quality, participate in various team activities and support team building;
7; Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales.
Requirements:
1, standard of Putonghua;
2. Good expression and communication skills;
3. Have affinity, cheerfulness and a sense of responsibility;
4. Have the spirit of teamwork;
5, need to understand simple office software.
Job Responsibilities of Mobile Customer Service Part II Work Contents
1, answer the manual hotline 10086, be responsible for customer consultation and business handling of various electronic channels, and provide standardized services for customers;
2. Responsible for accepting customer complaints from various electronic channels, and assisting relevant departments to handle complaints;
3. Assist in collecting customer demand information, answer customers' difficult questions, and put forward improvement suggestions for service work.
Ability requirement
1, full-time technical secondary school or high school education, 17 -35 years old;
2. Familiar with computer operation, fluent in Chaoshan dialect and Mandarin, strong language expression ability, and Shantou local life experience is preferred;
Wages and treatment
1, full-time salary is 3000-5000 yuan.
2. Buy five insurances and one gold, provide food and beverage subsidies, transportation subsidies, annual physical examination, holiday care, and enjoy various paid holidays according to law, so that life and work are more secure.
3. The office environment is comfortable and clean, so it is warm in winter and cool in summer.
4. Broad promotion platform, and can participate in various promotion and selection of the company after working for more than half a year;
Working time and place
Working hours: 08: 00-22: 00 (working 6-8 hours a day), working in shifts, with 6 days off every month and no overtime at night.
Working place:
Mobile customer service job responsibilities 3 job responsibilities:
1, according to the requirements of mobile projects, answer or call out complaints about network signals in Guangzhou;
2, responsible for handling customer complaints, and feedback the results of complaint handling progress to customers;
3. Enter the quality inspection information and feed back the quality inspection results regularly to ensure the smooth development of the analysis after data entry;
4. Analyze and locate customer complaint data to promote problem solving.
Post requirements
1, able to hear and speak standard Mandarin and Cantonese with clear language;
2. Have good communication skills, quick adaptability and problem-solving ability, strong sense of responsibility, clear logical thinking, strong ability to resist pressure, strong sense of complaint service, be able to effectively discover the potential intention of complaint escalation, do a good job of appeasing and upgrading, and have customer service answering experience is preferred;
3, articulate and expressive;
4, patience, serious and responsible work;
5. Have the ability to work independently and solve problems, and have a good team spirit;
6. Strong adaptability and ability to work under certain pressure;
Mobile Customer Service Job Responsibilities 4 Recruitment Position: China Mobile Customer Service Specialist
1. Job title: China Mobile Customer Service Specialist (9 am to 6 pm, 8 days off every month, no overtime)
Second, the job requirements:
1, education: technical secondary school or above, major is not limited;
Third, job responsibilities:
1, responsible for handling 10086 customer call consultation and 10086 customer maintenance.
2. Responsible for 10086 customer information notification.
3. 5 -7 days paid training.
4. Responsible for the daily operation management and team building of China Mobile Project;
5. Be responsible for the planning and establishment of team functions, systems and processes, and constantly optimize and improve them;
6. Be responsible for the business training and guidance of the team and solve the problems of customer service personnel;
7. Be responsible for evaluating the performance and labor cost control of various projects, proposing and implementing improvement measures, and striving for excellent performance;
8. Always seek and explore the potential business opportunities of the project, keep in touch with the business manager in time, always stand on the win-win position of customers and our company, and actively provide various optimization suggestions to maximize customer satisfaction.
Job Responsibilities of Mobile Customer Service Article 5 Job Description:
1, responsible for call center workplace development and workplace team building;
2. Be responsible for working out the operation process and project system plan in the workplace;
3. Be responsible for the workplace budget and workplace operation results.
Requirements:
1, familiar with the call center operation mode, able to formulate the company's operation process and system scheme;
At least 2.3 years experience in call center operation management or customer service management;
3. Have experience in workplace development;
4, can accept long-term business trips.
Job responsibilities of mobile customer service 6 1. Responsible for accepting and properly handling customer complaints, adjusting the relationship between customers and the company, answering customers' various inquiries, sorting out and conveying customers' specific requirements;
2. Responsible for the production, follow-up and promotion of customer websites;
3. Take photos of customers' products and upload websites;
4. Responsible for the management of customer domain name registration and general website registration;
5. ftp application and post-distribution management of the branch; Open the mailbox of the customer's enterprise;
6. The latest member maintenance and product platform database entry recommended by the company's product platform and internal publicity materials; Online promotion of customer websites other than Mingwan platform;
7. Responsible for organizing the analysis of the company's product satisfaction survey, and timely reporting the statistical analysis report and product quality problems to relevant departments and general manager;
8. Coordinate relevant departments to solve problems in the service process of the company in time and form effective records;
9. Track the unresolved technical problems of users and provide on-site services when necessary;
10, responsible for the telephone call back of sales service, assisting in convening the member salon, and submitting the customer feedback to the leaders of relevant departments.
Mobile customer service 7 1 job responsibilities. Accept customer inquiries, record the contents of customer inquiries and complaints, and give feedback to customers according to corresponding procedures;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, working in strict accordance with norms and procedures or related cooperation;
5. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
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