Personal Work Plan of Property Manager

The pace of time is silent. It has passed inadvertently and ushered in a new starting point. We should plan our future working methods well. How to write at the beginning of the work plan? Presumably this makes everyone very upset. The following is my personal work plan for the property manager for reference only. Let's have a look.

Personal Work Plan of Property Manager 1 Now I am a manager in a good property company, responsible for the property management of several residential quarters. The quality of residential property management directly affects the quality of life of residents in residential quarters, so my work is becoming more and more important.

Since I started to work in property management after graduation, I have worked hard from a small property manager to a manager's position. I am fully familiar with the steps of property management in my work and business. As long as I follow my work plan, my work will be much easier. In order to effectively implement all business work, the following work plans are formulated:

I. Item 20

1. Follow up the installation of the seventh broken glass door leaf.

2. Supervise and organize the archives of Building 12- 15.

3. Follow up the replanting and transformation of some green plants.

4. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

5. Make the on-site tracking and verification of safety alarm, clearly remove the relevant requirements of alarm and record operation, and avoid negligence in operation.

6. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking spaces, landscaping, and the improvement of security rooms, monitoring rooms and warehouses.

7. Follow up the opening of the clubhouse swimming pool and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

8. Follow up the installation of community fitness equipment.

9. Supervise the recovery of various expenses.

Second, the public affairs of the three communities

1. Review all aspects of the three communities since July last year, so as to compare and analyze, find the gaps and formulate more feasible concrete measures for the next step of work improvement.

2, make, including walkie-talkies, patrol sticks, past computers, etc. , and seriously implement, clear responsibility, who is responsible for damage, put an end to all kinds of unreasonable use.

3. Fully implement leasing business services, hold a general mobilization meeting for all staff, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn relevant business promotion contents and business operation procedures to ensure the normal work.

4. In order to improve the collection rate of expenses and ensure a virtuous circle of finance, property assistants, front desk staff and above-class staff are organized to study in the form of special meetings.

5. In the form of a special meeting, organize the management backbones and relevant staff of the three communities to study collectively and relevant work forms, clarify the responsibility relationship, prevent all kinds of similar negative cases from happening again, and comprehensively improve the quality of management services.

Three. Xx Hua Ting project

1. Draw up the Plan for the Establishment of the First Owners' Committee of xx Hua Ting and a series of work measures for the preparatory meeting, so as to lay a good foundation for "creating a city and creating excellence".

2. Do a good job in personnel adjustment and recruitment of individual positions to ensure the normal operation of the project.

3. Pay full attention to the handover of 30-35 buildings to ensure the owner's satisfaction.

4. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be charged in full from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

5, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

6. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

7. Continue to follow up the greening and planting work of Buildings 26-29.

Four. Xx residential project

1, supervise and urge to do a good job in troubleshooting the interphone in Building 5 of * * *.

2. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

3. Strengthen the management of motorcycles that do not cooperate in the third phase, play a role of identification, and strengthen the procedures for renting (workshop work plan) before parking, and strengthen the charging work.

4, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

5. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

6. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

7. Supervise and improve the data management of shops in residential areas of this project.

8. Coordinate with finance to deal with bad debts in time.

Verb (abbreviation for verb) Other matters

1, coordinate relevant departments to complete various tasks.

2. xx "Store" investment registration and other work.

3. Carry out daily work according to the requirements of the company.

The personal work plan of the property manager is 2 2XX, which is a crucial year for the property management company. The task will mainly involve the promotion of enterprise qualification, the expansion of enterprise management scale, and the maintenance and further improvement of company management service quality. In order to survive in the cruel market competition, property companies must develop and grow. Therefore, the focus of 2XX will shift to the expansion of the company's business. In order to successfully meet the requirements of the original secondary enterprise qualification, expanding the management area and expanding the company scale will be the most important and urgent demand. At the same time, according to the company's development needs, adjust the organizational structure, further optimize human resources, and improve the quality of property management company personnel. Continue to pay attention to internal management, do a good job in training, further implement the company's quality management system, and keep the company's management quality level rising steadily. Optimize the working procedure to ensure that the work can be completed faster and better.

I. External expansion:

In 2XX, if the property management company can't expand the management area, not only will its qualification become a problem, but in the long run, it will be eliminated if it can't develop. Therefore, the expansion pressure of the company is greater, and the focus of 2XX's work must be shifted to this aspect. Chengdu, Sichuan's property management market, residential quarters will remain the market for a long time to come, followed by comprehensive office buildings and industrial parks. With the current scale of our company, it is difficult to receive large-scale and high-grade residential properties in the market. Therefore, small and medium-sized properties will be the first choice for the development of our company. At the same time, residential property is the most competitive property type in the market. Our company should develop this kind of property market without giving up office buildings, industrial properties and public properties. Take the road that no one else has taken. Organize personnel to conduct large-scale market research in the first quarter of 2XX. Adjust the expansion direction of the company according to the results.

After 2XX years of external expansion, I feel that the company lacks a special expansion department to engage in expansion work. In the case of insufficient human input, the work is unfamiliar with the market situation and lacks information. Although a lot of work has been done, it has not achieved results. Therefore, in 2XX, we must intensify the development work, increase investment, and plan to set up a special development department to recruit high-quality capable personnel to engage in the development work, so as to strive for the smooth development of this work. See attached table 5 for input budget.

At present, the expansion target plan of 2XX is tentatively set at 230,000 square meters. After research, this is a feasible figure and can be achieved. If 2XX can find an industrial park, it will be easier to achieve100,000 square meters; If there are achievements in the development of residential property and two projects, it is also achievable. The Grand View Garden project currently under discussion also shows that the expansion prospect of the company in 2XX is bright.

Second, in exchange for corporate qualifications.

According to the relevant regulations of Sichuan Province, our company's temporary qualification is one year, which will expire in May of 2XX, and the relevant management departments will review our company's enterprise level according to our company's management area and other parameters. According to the current management area of our company, it can be rated as a four-level enterprise. If more than one property management project can be received before May, it should be rated as a third-class enterprise, which should be possible. Therefore, the evaluation of enterprise grade will be one of the important tasks in the first half of next year. In exchange for a formal enterprise level, it will be more beneficial for our company to gain the weight of market competition. Therefore, in the second quarter of 2XX, we began to prepare the relevant materials for qualification examination, and we did not fight unprepared. Try to pass the examination.

Three. Internal management:

(a) human resources management:

The property management company set up two functional departments in 2XX, namely, the comprehensive management department and the operation management department, and a new development department will be established this year. Responsible for the external expansion of property management projects of the original management department. At the same time, in the appointment of existing personnel, we should adjust our posts or introduce new talents in accordance with the principle of survival of the fittest. In the work of employees in various departments, more guidance will be given.

In the promotion of employees, pay more attention to the rotation of different positions, strengthen the training and selection of internal employees, and bring out a truly high-quality team. Carry out career counseling for employees and cultivate their dedication to their jobs. Really regard the development of the company as your own career. In the future development of the project, it is necessary to openly recruit certain positions for internal employees. It is conducive to the enthusiasm of the company's employees and the optimization of employee resources.

In the training work, we will continue to improve the system and take the objective quantification of employees' training as a sub-item of the year-end assessment. Employees must be certified to work within one year after their employment, and the rate is 1. Technical jobs must hold relevant national certification certificates. In 2XX, the focus of training shifted to managers and team leaders. At present, grass-roots managers are the weakness of human resources in companies. In 20xx, through various trainings, the training of employees at this level was strengthened.

(2) Quality management:

The quality management system was implemented in 20xx, and the strength and effect were not satisfactory. In addition to insufficient attention, the training work lags behind and the implementation standards are not really implemented. To this end, we will continue to implement the company's quality system in 2XX, lay a solid foundation for the company to pass the Inquindxx certification, and strive to pass the certification in 2XX.

Organize the comprehensive management department and key personnel of the company to modify the quality system documents before February 2XX to make them more suitable for the company and more effective. Organize streamlined and effective quality management training for revised documents. Implement project-based quality system design for new projects, prepare quality documents for individual projects, and independently implement quality systems with different standards.

In 2XX, the responsibility system for quality management projects will be implemented, and the company will assign special personnel to cooperate with the quality supervisor for quality management for every project it takes over. Including project internal quality management, owner's complaints and handling, data file collection and management, making project quality management audit report, etc. At the same time, cooperate with the needs of the project owners (owners' committee) to conduct annual quality management analysis and investigation, obtain effective internal management information and suggestions from the owners, and rectify the unqualified items of the project.

In 2x65438+February, an internal quality management system audit is planned, which will be conducted in strict accordance with the elements of XX. This internal audit will be the first quality management summary meeting of the property management company.

(3) Administrative work:

In the past 2XX years, the comprehensive management department failed to fully play the role of connecting the preceding with the following, and there were some shortcomings. The work stopped and many problems were not seriously implemented. There is a lack of effective communication means between the company and employees, and most employees are frustrated with their work and can't get help from senior managers. Therefore, in 20xx, the comprehensive management department should strengthen management and do a good job in personnel, labor and file outreach. Set up suggestion mailboxes in the company, specifically in the company headquarters and project offices, for employees to inquire about the company's current situation and various problems in their work and life, and senior executives specially take time to understand and reply. At the same time, the company must hold a collective work meeting every quarter or conduct regular quality system audits.

The personal work plan of the property manager in 2003 is * * *. On the basis of steady development, the property management office will focus on "refined" service, actively cooperate with the strategic policy of the group's operation from small matters and details, unite as one, enhance the overall situation consciousness, responsibility consciousness and cooperation consciousness, and work hard to complete the work with one heart and one mind, which will be the focus and highlight of the work in 2003. Its plan is as follows:

First, the dominant ideology.

Serve the owner.

Efforts should be made to standardize the behavior of property management services, promote the construction of spiritual civilization in the property management industry, establish a property management model based on the actual situation of the headquarters building, and strive to explore the internal management mechanism of enterprises, so as to deepen the standardized property management services into the guiding ideology of every "work detail" and the "proactive" service spirit.

Second, the work objectives

Focus on improving the level of property management, show the work style of "service leading", continue to implement the enterprise purpose of saving energy and serving the owners well, improve the work with the new national standard, and strive to achieve the goals of "precise work details", "accurate equipment and facilities" and "practical work".

Third, the focus of work

I. Internal management

1. Personnel Management and Enterprise Cohesion In the new year, the management office will reduce the turnover of personnel, actively replenish new employees, enhance team cohesion by selecting and commending outstanding employees, thus enhancing employees' enthusiasm, encouraging employees to encourage, support, learn and cooperate with each other, and at the same time advocating employees to contribute to the development of the company with the belief of unity, cooperation, pioneering and innovation, and pragmatism.

2. Standardize warehouse management. Implement warehouse management in strict accordance with the warehouse management system. The sundries in the warehouse need to be cleaned up in time, and various preventive measures should be taken to make the warehouse clean and tidy.

3. Establish archives according to the requirements of You Guo. The archives of all departments need to be filed in a unified way, and the inspection system of the archives room should be established. Archives should be filed, borrowed and destroyed in strict accordance with the archives management regulations, abide by the confidentiality system, and take various preventive measures such as rat prevention and moisture prevention.

4. The improvement and operation of the performance appraisal system The fundamental purpose of performance appraisal is not to punish employees who have not completed the business volume and are not conscientious, but to effectively motivate employees to continuously improve their working methods, establish a fair competition mechanism, improve work efficiency, cultivate employees' personal awareness and sense of responsibility, find out the shortcomings in their work in time and make adjustments and improvements, thus promoting the development of enterprises.

5. Establish a long-term fire safety mechanism to improve the professional quality of the personnel on duty in the central control room.

(1) Improve the fire fighting files and classify all kinds of fire fighting records and files.

(2) Improve the professional quality of the personnel on duty in the central control room and improve the emergency response ability.

(3) Summarize the problems found in previous fire drills and conduct drills with emphasis. The main points of this work are as follows:

☆ Operation of emergency fire extinguishing measures (fire extinguishers, fire hydrants, positive pressure breathing apparatus) and on-site simulation operation training;

☆ Operators should accurately use alarm language to the central control;

☆ Train the central control operator to be proficient in using fire engines to turn on fire smoke exhaust, positive pressure fan, fire broadcast, air conditioner/fresh fan off, elevator return to its original position, non-fire power cut-off and other corresponding equipment in the fire area after receiving the report;

(4) According to the characteristics of shift work in the central control room, rationally allocate personnel and adopt the method of combining old and new to enhance the business ability of each shift.

(5) On the basis of daily patrol inspection, strengthen the safety patrol inspection of key areas such as ground engineering machine room, restaurant kitchen, heating station, freezing station and civil air defense, find problems in time and deal with them, and nip hidden dangers in the bud.

(6) Actively cooperate to complete all work requirements put forward by the superior competent unit.

Second, the external management checks the quality of each subcontractor's work every month according to the contract, holds regular working meetings with the subcontractor's responsible person, and implements relevant work arrangements. Strengthen the supervision of indoor cleaning, green plant maintenance and maintenance, and optimize the indoor service process; Summarize the common problems of subcontractors, control them in advance, reduce customer complaints and improve service quality.

Departmental plan:

Property department

1. Keep learning philosophy, pay attention to service details and strive for perfection;

2. Optimize the workflow, improve work efficiency and ensure the satisfaction of the owner;

3. Strengthen detail service and improve the professional level of employees;

4. Strengthen all-round training, improve the quality of employees and enhance the cohesion of departments, so as to further improve the overall management level.

5. Strictly control all expenses;

6. Update the standard of "National Excellence" in time, strictly require internal strength according to the new standard, optimize service management and keep pace with the times.

Engineering department:

1. Strengthen energy conservation and emission reduction, and adopt automatic control and schedule management for key computer room equipment, air conditioning and lighting equipment in the building to minimize energy consumption.

2. According to the operation status of building equipment and facilities, cooperate with professional energy-saving companies to further implement building energy-saving work.

3. In order to ensure the heating and anti-freezing of buildings in winter, do a good job in the maintenance of equipment in the heating station in winter, and check the anti-freezing equipment and key anti-freezing points.

4. In order to ensure the cooling and flood control of buildings in summer, do a good job of seasonal maintenance in summer, replace lubricating oil, filter element, add refrigerant, clean condenser and water pump filter, and check flood control facilities and key flood control points.

5. In order to ensure the normal operation of refrigeration equipment in the building, it is necessary to pre-film and add chemicals to the cooling water system to ensure the water quality, save the water consumption in the building, ensure the temperature of circulating cooling water and ensure the normal operation of the unit.

6. The VAV system in this building has been in operation for seven years. In order to ensure the normal operation of air conditioning and air supply equipment at the end of each room in the building, the VAV equipment of the building has been comprehensively maintained and overhauled.

7. In order to ensure the normal use of the power supply system of the building, the engineering department will carry out power outage maintenance on the high and low voltage cabinets, transformers and high voltage vertical equipment on each floor of the distribution room.

8. In order to ensure the fire safety of the building, the joint fire-fighting manufacturers tested the fire-fighting equipment of the building.

9. The equipment of the conference room has been used for seven years, in order to ensure the meeting.

If the equipment is in normal use, strengthen the maintenance and repair of meeting room equipment, and repair and replace accessories in time when faults are found.

10. The engineering department cooperated with elevator maintenance manufacturers to thoroughly inspect the elevators in the building, and repaired and replaced all the equipment spare parts with hidden dangers in the past, so as to reduce the failure rate, ensure the normal operation and use of elevators, and often rehearse emergency troubleshooting methods. Be quick and effective.

1 1. The engineering department cooperates with the manufacturers to train the system equipment of the building, and every employee should know the specific situation of the important equipment of this major, and it is required to operate in an orderly manner according to the procedures in case of accidents, so that every employee can understand and master it.

Security sector

1. Strengthen the internal control mechanism, strengthen the public security management of the building, strictly implement the access control system, and strengthen the supervision and cooperation between the central control room and external security guards.

2. Pay attention to cultivate the ability to cooperate with each other and cope with the work, so that the positions of external insurance can cooperate with each other to form a joint force, and * * * do a good job in the management and control of people and vehicles.

3. Strictly manage and register people entering and leaving the building.

4. Strengthen the management and registration of vehicles entering and leaving the building to achieve down-to-earth control.

5. Strengthen the image and quality construction of foreign insurance teams, and cultivate and improve the overall cohesion of the teams.

On the occasion of bidding farewell to the old and welcoming the new, the Property Management Office will review its work, sum up its experience and constantly improve its service quality. In 20 12 years, the process of "zero defect" management will be promoted by implementing "refined service". Serve the owners with a more pragmatic working attitude and write a more brilliant chapter for the company!