Did customer service take the initiative to contact Didi Chuji?

The customer base of Didi Chuxing is very extensive, involving various situations and needs, and it is difficult for customer service to actively contact all customer needs. Taking into account factors such as labor costs and operational efficiency, Didi Chuxing also chose a more conservative customer service strategy.

Didi Chuxing is an Internet fund-raising platform whose main function is to help individuals or families raise medical expenses.