What does a shopping guide do (what does a furniture shopping guide do)

A shopping guide is a service person who guides customers to simplify the purchase process. A shopping guide refers to a person who leads customers to buy and promote product sales through on-site service at a retail terminal.

The shopping guide communicates directly with customers face to face, and every move, word and deed are in the eyes of customers, representing the image of the company. An excellent professional shopping guide not only needs eloquence, but also needs to pay attention to all aspects of small problems.

What a shopping guide needs to do:

1, to understand customer needs and memorize product knowledge.

2. Have a good learning ability. You must have a good learning ability. Only by constantly learning and being familiar with product knowledge, constantly innovating and mastering modern marketing skills can we establish a brand image.

3. Have a high degree of self-confidence, enthusiasm, responsibility and enterprise for the product and yourself.

4. A good attitude is the basis of a good shopping guide. As a shopping guide, we should keep a good attitude, always face our work and customers with the most sincere attitude, and seize every opportunity.

As a shopping guide, you should learn a series of peripheral knowledge related to commodities in addition to professional knowledge.

What does a shopping guide do? What is the main content?

Shopping guide is a very common occupation. Shopping guides should be clear about their job responsibilities and know what they need to do to do a good job. The following is the job description of the shopping guide I want to share with you for your reference!

Job responsibilities of the shopping guide 1

1. Through the communication between the freight yard and consumers, publicize the image of goods and specialty stores to consumers and improve brand awareness.

2. Do a good job in the yard, commodity display and safety maintenance, and keep the commodities and marketing supplies neat, clean and orderly.

3. Always maintain a good service attitude when goods appear, create a comfortable shopping environment, actively introduce them to consumers, and help consumers correctly choose goods that meet their needs.

4. Use all kinds of sales skills to create an atmosphere of customer participation in the freight yard, improve customers' desire to buy and increase the turnover of specialty stores.

5. Collect customers' opinions, suggestions and expectations on goods and specialty stores, properly handle customer complaints in time and report to the supervisor.

6. Collect competitors' products, prices, market activities and other information, and report to the supervisor.

7. Complete daily, weekly and monthly reports and report to the supervisor.

8. Complete the tasks assigned by the superior supervisor and resolutely implement the retail policies of the exclusive store.

Job responsibilities of shopping guide 2

1, understand the business philosophy, corporate culture and the characteristics of the goods sold.

2. Learn and master certain sales etiquette and skills.

3. Do a good job in shop display, and keep the goods and promotional items in order, clean and orderly.

4. Maintain a good service mentality, create a comfortable shopping environment, actively and enthusiastically receive customers, recommend products to customers, and help customers make appropriate choices.

5. Use various sales skills to create an atmosphere in which customers participate in the store, improve customers' desire to buy and increase the turnover of the store.

6. Through your service, show customers a good corporate image and improve the visibility of the enterprise and brand.

7. Timely and properly handle customer complaints, collect customers' opinions, suggestions and expectations on commodity stores, and feed back the information to the enterprise to help the enterprise improve its business strategy and service level.

8. Collect competitors' products, prices, markets and other information. And feedback the information to the enterprise to provide reference for the enterprise's business decision.

9. Complete the daily report, weekly report and monthly report according to the regulations, make a good record of counter sales, and take stock of inventory regularly to ensure that the goods and accounts are consistent.

10, improve safety awareness, strengthen responsibility awareness, ensure the safety of goods in the counter during business hours, and strictly perform the duties of preventing theft and robbing goods.

1 1, carefully count the quantity of goods every day and do a good job of handover.

12. Abide by the management regulations of the enterprise, conscientiously implement the business strategies of the enterprise, and successfully complete all the work assigned by the boss.

Job responsibilities of shopping guide 3

1. Abide by all rules and regulations of the company.

2. Keep the area clean and tidy, and ensure that the ornaments are placed neatly and orderly.

3. Familiar with product characteristics, quality, structure, materials and specifications.

4. Check whether the commodity price tag in this area is accurate at any time.

5. Have a comprehensive and in-depth understanding of similar commodity information in the responsible area and enrich your professional knowledge.

6. Check the quality of commodities in this area at any time, and inform the manager or manager in time if any quality problems and damages are found.

7. The unsalable goods and out-of-stock goods in this area should be reported to the manager in time.

8. You can't just promise the customer a clear delivery time, which will be arranged by the store manager. Special circumstances can be reported upwards.

9. Responsible for the inspection, cleaning and packaging of sold goods.

10. Call back the customer within the time specified by the company.

1 1. Records shall be kept after receiving customer complaints, and after-sales service shall be notified in time.

12. When you receive a customer complaint, you should be enthusiastic and patient to calm the customer's mood, and lead them to the office to inform the after-sales or the store manager to handle it.

13. Consciously strengthen business study, participate in company training and improve sales skills.

14. reflect the company's thoughtless or unreasonable places in time, and don't chat privately. Disputes in the process of work shall not be said in front of a third party.

15. Care and unite colleagues, and strive for progress.

16. Submit a written summary to the store manager at the end of each month.

Job responsibilities of shopping guide 4

First, the work discipline of the shopping guide

1. In the process of work, the shopping guide must wear tooling and badge;

2. The shopping guide shall not be late, and shall not leave early, so as to prepare for the shift and hand over the work after the shift;

3. The shopping guide shall not bring personal belongings into the post during working hours, and must store them in the designated place;

4. When working, the shopping guide should keep oral hygiene, and it is forbidden to drink alcohol and eat food with peculiar smell; Smoking and snacks are not allowed in business; When you need to make up your makeup, go to the fitting room or bathroom to make up your makeup.

5. Shopping guides should pay attention to gfd, don't leave strange hair, don't wear strange clothes to work, be sure to pay attention to personal hygiene, and keep it neat, clean and beautiful at all times;

6. Shopping guides are not allowed to chat, laugh and play in the store, nor to talk with relatives and friends for a long time in the store;

7. The shopping guide can't sit and receive customers, and can't leave his post without authorization, and no one can leave his post;

8. When receiving customers, the shopping guide shall not have conflicts or quarrels with customers. In case of misunderstanding with customers or individual customers making things difficult for shop assistants, you can report to the manager to solve it.

9. At the end of the business, the shopping guide is not allowed to deposit cash beyond the limit, and is not allowed to misappropriate the payment for goods; Items forgotten by customers should be handed in in time in order to find the owner in time, and they should not be stored or used without permission.

Two: the job responsibilities of the shopping guide

1. Sell with clean appearance and warm and meticulous service, learn professional knowledge with an open mind and strive to improve your sales level.

2. Clean the environment, clean the shops, warehouses, windows, doors and windows, and welcome customers with a clean and beautiful shopping environment.

3. Check the racks and laminates, replenish the out-of-stock position in time, and adjust the display position immediately for the goods that are not filled.

4. Sort out commodities, classify commodities, and display them accordingly and appropriately according to the types and characteristics of commodities.

5. Change the POP in time, hang the national flag in time, and change the poster at any time. Posters and price tags should be posted on newly listed products.

6. All colors, sizes and product introductions should be prepared for the goods hanging and on the shelves. The trouser clips and trouser racks should be neatly arranged in the same direction, with the side marked "Shu Mengya" facing the customer.

7. If there are stacks on the floor, stacks on the same floor should be arranged frequently and kept at the same height. The suspension should not only be tidied up frequently, but also changed and ironed frequently. Unironed trousers are not allowed to hang on the cabinet.

8, do a good job of succession, handover should not only point out the goods, but also hand over the contents of the meeting to the team, convey the company spirit and notice, and at the same time, according to the provisions, statistics into, sales, storage data, fill in the report, so as to fill in and send timely, accurate figures, and do a good job of inventory management at the end of the month.

9. The items on the hook should be zipped, and the tag should be hung behind the trousers or put in the trouser pocket. When customers try on clothes, they should help them unbutton and unzip.

10. Pay attention to the sales of each product and report to the manager in time so that the manager can allocate the products according to the actual situation. At the same time, according to the business situation, we often analyze the commodity inventory structure and launch the purchase plan in time to ensure that the colors, varieties and specifications of the business are complete and the supply quantity is sufficient. For outdated models, unsalable models and incomplete models, suggestions should be put forward in time.

1 1. Proactive in work and enthusiastic in service. Do a good job in every detail of sales, take pains to select, and establish a good reputation of the company with high-quality service.

Three: the precautions of the shopping guide when receiving customers.

1. Pay attention to customers' shopping signals.

When a customer repeatedly touches a certain model,

When the customer looks up

When the customer suddenly stops.

When the customer's eyes search

When the eyes of the customer and the shopping guide meet.

When customers compare goods,

When customers talk with their friends' comments.

When a customer stares at a product for a long time, he thinks thoughtfully.

When customers try on clothes.

Take out the pants that the customer wants to try on and help the customer check the size.

Help customers unbutton and unzip.

Take customers to the fitting room and remind them to bring their belongings into the fitting room.

Tell customers their names so that when customers need help, they can call themselves.

Encourage customers to go out of the fitting room in order to make comments.

Before customers leave the fitting room, they should communicate with their peers in time to promote sales.

Don't praise customers immediately after they walk out of the fitting. After helping customers tidy up their clothes, praise and comment appropriately, so as not to make customers feel false.

When the pants that customers try on are not the right size, we should seek truth from facts and quickly find out the most suitable size for customers. If there is no size suitable for customers, you should recommend other styles or styles similar to those you have tried.

When a customer asks for a recommendation, he should try his best to do it in one step according to the customer's body shape and preferences. When three or more products are recommended to customers continuously, customers are still dissatisfied, and customers will lose confidence in shopping guides and brands.

When putting forward opinions on fitting, we should combine the opinions and suggestions of customers' peers to cater to customers and peers.

Customers should be encouraged to try other styles when they are dissatisfied.

When trying on clothes, customers are advised what kind of clothes and shoes to wear, which has the best effect.

When there are other customers in the fitting room, please ask them to wait for a while or take the opportunity to introduce other styles to them.

3. When the customer decides to buy,

Carefully fold the trousers for the customer, then put them in the handbag and give the customer a credit card with the store address and contact information on it.

When packing pants for customers, explain the original price and discount price, as well as the ongoing promotion or preferential activities, and take customers to the cashier.

When the customer picks up the goods, explain the nursing and maintenance methods to the customer, including the correct methods such as ironing, washing and preservation.

Send customers to your door and sincerely thank them for coming. I hope she can come again.

Tell customers to repair trouser legs for free and provide excellent after-sales service.

When there is no stock in the shop.

Check whether the warehouse has inventory accurately. If there is no stock, tell the customer truthfully, and don't deliberately cheat the customer with other sizes.

When it is confirmed that the goods are out of stock, please wait a moment and call another branch to adjust the goods.

Please leave your contact information, and take the initiative to inform customers in time when the goods are available.

Recommend an alternative or similar one to the customer to try.

If the customer agrees, you can try on the pants in a larger size or a smaller size.

5. When the customer has no intention to buy.

Inquire about customers' needs, sincerely listen to customers' opinions or record them in time, and feed them back to the company.

Ask the reason why the customer is not satisfied, and try to make the final retention and remedy.

Leave detailed information of the customer, including height, posture, preferences, etc. When a new model that meets customer requirements arrives, it should

Invite customers to try it on.

What exactly does a shopping guide do?

The main duty of a shopping guide is to help consumers make decisions and realize purchases. Shopping guides are usually responsible for the terminal construction and maintenance of their own stores, and properly coordinate the relationship between customers and customers.

After purchase, he is also responsible for tracking the service, assisting technicians to complete the final construction for consumers and ensuring the gradual realization of the card content.

In specific work, customers will be impressed by the appropriate behavior and high-quality service on the spot, thus establishing a good brand image and corporate image, so that customers can buy on the spot or form the impulse to buy in the future.

Extended data

The real job responsibilities of shopping guides in daily life

1, accept customer consultation, understand customer needs and realize sales.

2. According to customers' needs, win customers' trust through professional services, establish 1 service for 1 and realize sales.

3. Abide by the operation and management system of the mall and ensure that it is implemented in place.

4. Be responsible for commodity sales records, inventory checking and accounting checking, and complete all sales statistics as required.

5. Complete daily business work such as incoming goods acceptance, shelf display, replenishment, return and loss prevention.

6. Complete other tasks assigned by superior leaders.

7. Actively expand out-of-store channels to help improve performance in an all-round way.

8. Promote corporate culture and business philosophy to customers and establish a good image of the company and brand.

Baidu Encyclopedia-Shopping Guide