Ask the detailed process of warehouse management of express delivery company?

1. Please call your local customer mailing hotline, and the customer service staff will serve you.

2. Please inform the customer service staff:

1) Your mailing address. (For example: Room * *, Building * *,No. * * Lane * * Road, Tianjin)

2) Your contact information.

3) Types of express mail

5) Payment method (monthly statement/cash payment/other methods)

3. Remember the job number of the customer service staff, so as to change the mailing information in time.

Receive goods, unify them in one place, distribute them to senders in different areas, and deliver them.

(2)

Landlord, the operation mode of each courier company is different. You can look at the following:

By joining a big company, various outlets have emerged, that is, the sales offices of Taobao friends in various cities, with different interests. The income of large companies (also known as network management in the industry) mainly comes from the network fees (express network) and transit fees (flying to other places) to and from various outlets. Take Jiangsu, Zhejiang and Shanghai as an example. It is in this area that express mail is delivered to different outlets quickly by car every night, while other provinces need to arrange flights to achieve the purpose of fast delivery, and of course short-distance simple transportation is not excluded. In addition to network fees and transit fees from other provinces, the franchise point is its profit.

For example, in Jiangsu, Zhejiang and Shanghai, the courier fee can be controlled between 5- 10 yuan/kg, and it can be lowered if it is able. If you go to Fujian or Anhui, it will be within 10-20/ kg. The reason is that there is no cost for transportation in Jiangsu, Zhejiang and Shanghai (because the fixed network fee is the cost), so what is extra is profit, while in other provinces, the price is obviously higher than that in other regions because of the extra cost of China's transfer.

Are Taobao's friends angry and helpless about the delay in the delivery time of the courier company? Indeed, the service quality of domestic express delivery companies is far from that of multinational logistics companies such as DHL. UPS.FEDEX.TNT but we still have to support our local private enterprises! ! ! Taobao, a trading platform, has made a lot of contributions to the logistics industry in China. I suggest that the logistics department give our boss Ma a lifetime achievement award! I have to mention here that our amiable and respectable postal system, such a good network resource, has been ruined by the style of those staff! Alas! Pathetic! Poor thing! !

Talking beside the point, are you looking at the eyelids that are going to fight? Don't worry, the topic you care about most is coming! ! Drink some water.

There are some objective reasons for the delay of express mail, such as flight delay; There are too many goods to match the plane of the day; Traffic accidents; Delivery in remote areas; The recipient cannot be contacted or is not available;

However, there are still many human factors, such as the lack of delivery resources of express delivery companies (fewer cars and more), so there will be a situation where one place is concentrated today and another place tomorrow; A customer was blacklisted, but had to send it, artificially delaying for a period of time; The conflict between the joining points will also lead to the delay of express mail, and the goods will be pressed against each other, which will finally hurt our lovely consumers; When the goods are found missing during transportation, they can only be delivered after the number of pieces is complete;

The biggest headache for us is the damage and loss of express mail. We will be depressed for a long time, and the high-value ones will have more headaches. Compensation is only a part of the goods, so good packaging is essential.

Personal packaging suggestions:

If you can use boxes, don't save so much cost. You know, if they are broken, the loss will be even greater.

The standard of packaging is to ensure that the box will not be damaged if it falls from a height of one meter. (Courier companies are not careful when transferring goods, and it is inevitable that there will be basic skills such as "throwing" and "throwing" when there are more goods. )

In particular, avoid counting two items with tape paper. Because even if someone takes half of it, the goods are still one! !

There must be no gaps in the packaging box, just to ensure that the goods inside do not move, so the chance of damage is much smaller.

The corners of the outer packaging should be sealed without gaps to prevent water from entering.

If it is fragile, special attention should be paid to the courier company, and fragile signs should be attached to the goods.

There seems to be a lot more, which I can't remember at the moment. I'll make it up when I remember! Finally, the cooperation with the courier company. Let's talk about it and see if it will help Taobao friends.

Choose a relatively safe company, here is no example, otherwise it may be suspected of advertising. Another reason is that each courier company has a different reputation in the local area, and the services in one area are also very different.

It is best to be in two companies at the same time, so that they can get to know each other, and then you will enjoy God-like service (I don't need to say the reason).

Fix a pick-up person in the courier company, and it will be easy to get familiar with it once or twice (it can improve efficiency at critical times and your courier will take extra care)

I often check the whereabouts of express mail online. Now every outlet of the courier company has an electronic scanner, which is very convenient for inquiry.

Analysis on Business Model of China Aviation Logistics Enterprises

Airlines in the last century would never have imagined the broad prospects of air logistics in China. However, this industry has actually developed. 1980 China's total air cargo and mail transportation was only 88,000 tons, but in 2003 it has reached 210.9 million tons. The cargo and mail volume of international routes also increased from 1980 to 14000 tons in 2003. The Civil Aviation Administration predicts that by 20 10, the air cargo volume will increase to 4.7 million tons, with an average annual growth rate of 10%. According to Boeing's China market forecast report, China's air transport market will grow at an annual rate of 7.6%, making it the second largest civil aviation market in the world after the United States. Such a bright market prospect will naturally leave unlimited room for daydreaming.

This is of course another miracle created by China's fast-growing economy. Despite the impact of 9 1 1 and SARS, China's aviation logistics has developed rapidly with an indomitable trend. With the trend of China becoming the manufacturing center of the world becoming more and more obvious, more and more fresh products (such as fruits, flowers, seafood, etc. ), precision machinery products (such as medical devices), electronic products (such as computers), business documents and communication products (such as mobile phones) all need to be transported by plane. At present, in Suzhou and Wuxi, 80% of IT products are transported around the world by plane within 48 hours or 72 hours. With the increasing emphasis on speed, books, medicines, software and toys will gradually become the service industries of aviation logistics.

This development trend can certainly give people enough confidence, but it also attracts a large number of profit-seekers. After the reorganization, the four major aviation groups have increased their investment in freight business and set up professional air freight companies, taking air freight as a new economic growth point. With a large number of multinational companies entering China, their aviation logistics outsourcers have followed suit and actively expanded the China market. At the same time, air freight has become a hot spot of domestic capital investment. In addition to the existing Air China, Air China and Yangtze River Express, the Civil Aviation Administration of China recently approved the establishment of Jade International Freight Aviation Co., Ltd. and Zhuhai Jiehui Freight Co., Ltd., and last year, there were as many as 306 newly approved first-class freight forwarding companies nationwide, an increase of 128. Today's China aviation logistics market has gradually presented a competitive situation. Who can be the final winner? Under the competitive pressure of foreign aviation giants, how should China's aviation enterprises find their own development opportunities?

SWOT Analysis of Aviation Logistics Enterprises

In all fairness, compared with foreign companies with many years of mature operating experience, the domestic aviation industry is still unprepared. While American Airlines, Lufthansa, British Airways and other international airlines, domestic airlines are at a relative disadvantage in terms of freight rate, jet fuel cost and capacity level. However, from a broader perspective, aviation logistics enterprises can still make use of their comparative advantages to gain a favorable position in market competition.

If the famous strategic analysis tool SWOT analysis method is adopted, the present situation of China aviation logistics industry can be roughly expressed in the following table:

Competitive advantage, market opportunity

L Huge airline and sales network; L strong comprehensive transportation service ability; Good domestic customer resources; The policies of government departments support the sustained, healthy and stable growth of China's national economy, which makes the market demand grow steadily; With the increasing popularity of e-commerce, the technical barriers in the aviation logistics market are declining; The demand of domestic enterprises for aviation logistics is growing.

Competitive disadvantage (w) potential threat (t)

L Lack of modern specialized freight and industrial processing airports; Compared with developed countries, there is still a big gap in management means and methods; L information technology is still relatively backward, and there is no unified aviation logistics information platform; L the professional quality level of employees is generally not very high; L The development of aviation logistics lacks a good business environment; l Foreign-funded enterprises carry out nationwide business layout in China; L Alternative threats from other modes of transport; L a large number of private capital enters the aviation logistics market, which is easy to cause temporary disorderly competition.

As shown in the above table, in the China market, domestic aviation logistics enterprises have unique competitive advantages in network, customers and government resources, which are unmatched by foreign airlines. The aviation logistics industry is different from other industries, and its full development needs the active support of highway transportation, express delivery, airports and other related industries. In this respect, domestic airlines undoubtedly have considerable advantages. According to the results of SWOT analysis, the following four strategies can be adopted:

1, so the strategy. Namely: strengthen the market development ability and use the advantages to implement multimodal transport.

2.ST strategy. That is to make use of advantages to build core competitiveness, understand competitors' markets, technologies and development plans, and thus avoid threats.

3.WO strategy. That is, to stabilize the existing business, strengthen the reform of enterprise management mechanism, improve the internal management system, speed up the upgrading of equipment and facilities, establish a logistics distribution center, improve the service structure of logistics market, adjust the distribution structure of logistics network, establish an information system, improve the quality of logistics service, increase value-added services and build core competitiveness.

4.WT strategy. Namely: stabilize the existing market share, improve the enterprise management mechanism and continuously improve the enterprise management level.

Analysis on the success factors of aviation logistics industry

Air logistics is neither an air freight enterprise in the traditional sense, nor an extension of the traditional air freight service simply understood by ordinary people. It is a new industry in the modern information age. Its operation mode is not just the simple addition of "airplane+truck", but an integrated logistics solution featuring "one-stop" and "door-to-door" service is designed based on information technology, with customer demand as the center, combined with supply chain management of production enterprises and cooperation with manufacturers. To provide customers with high-quality and efficient personalized integrated logistics services integrating the supply, production, transportation, warehousing and sales of raw materials and products.

Historically, the development of the logistics industry has probably gone through the following three stages:

Judging from the development status of China's aviation logistics industry, most enterprises are still in the stage of transportation contracting and distribution. However, the author believes that with the development of information technology, China aviation enterprises may also go beyond logistics outsourcing and go directly to supply chain management groups. The key to success lies in grasping some key elements of success. If the air logistics business is subdivided into air freight and air express, according to the famous logistics management expert Mr. Song Yang, the key factors for the success of the air logistics industry are as follows:

Key success factors of air freight enterprises

L Ground transportation capacity (express freight network of secondary cities, agency scale of other cities, whether intercity freight can be provided);

Customer relationship (whether to establish a national freight forwarding network, whether to manage customers at different levels, and whether to cultivate customer loyalty);

L the ability to provide value-added services (the ability of supply chain management, such as warehousing, packaging and assembly)

L information technology (freight management capability, customer relationship management system, knowledge management system)

L route coverage (increase all cargo planes, use existing belly cabins and use the routes of other domestic and foreign airlines)

Key success factors of air express enterprises

L Multi-modal transport capacity (providing all cargo planes and belly cabins with complete routes, as well as road transport capacity);

L Process efficiency (all cargo flights, sorting centers, 24-hour operation);

L brand (brand promotion, unified service mode, unified price strategy);

It system (unified planning information system with standardization, reliability, compatibility and expansibility);

L Service quality (perfect performance appraisal and quality monitoring system, quality management certification);

L Ground transportation network (establishing the same city network and establishing local delivery stations in several cities)

Whether these key success factors can be grasped is the key for domestic aviation enterprises to gain market competitive advantage.

Analysis on Business Model of Aviation Logistics Enterprises

From the analysis of the above key success factors, China's aviation logistics enterprises can adopt the following business development models:

Mode 1: the mode of giving consideration to both goods and customers.

This model mainly refers to the combination of airlines and freight forwarders, expanding route coverage and expanding business sources. At the same time, freight forwarders can obtain customers and expand the demand for shipping space; Freight forwarders can also use this business model to obtain the guarantee and control of transportation capacity, shipping space and service. In this mode, the main business will be freight forwarding service and air cargo door-to-door service, and the main sources of income are freight forwarding, ground transportation, weight charging and the price difference brought by cargo assembly. This model has the following advantages:

Close relationship with the owner, understand the logistics needs;

Enhance the ground service ability of enterprises;

Improve the route coverage network;

Enjoy the benefits of freight forwarding, economic scale, cost reduction and goods integration;

Provide perfect comprehensive services for end customers;

Enhance the ability to collect goods.

In this mode, airlines can also expand their business to the field of freight forwarding, and establish their own freight forwarding enterprises through equity participation or direct investment. This kind of business expansion generally requires the permission of the transportation department.

At present, China Southern Airlines has adopted this model. Relying on strong network advantages, the company is actively preparing for the war, and is committed to building "the largest freight network in China, with freight flights as the leader and civil airliners as the support, covering the whole country and radiating the whole world". By constantly tapping the network advantages of the "Blue Sky Triangle", we will strengthen the construction of "air-ground integration" and promote the transformation of its freight business from traditional freight industry to modern logistics industry.

Mode 2: Professional Air Transport Mode

This mode refers to the business development mode of providing air cargo service through specialized all-cargo aircraft. At present, there are two types of companies providing all-cargo air transport capacity: 1) providing special plane rental and fleet management services; 2) Provide full cargo space for specific routes and shifts (fixed or not). The former takes aircraft rental fees and fleet management and maintenance fees as the main sources of income, while the latter takes venue rental fees and ground transportation fees as the main sources of income. The main modes of operation of this business model are to expand the cargo fleet, increase routes, develop trunk freight routes, and ground handling capacity of the base airport. The key to success lies in how to strike a balance between fleet size, flight density and investment cost, as well as the initial guarantee to attract customers. The advantages of this model are as follows:

Long-term contracts can lock in the fluctuation of customers' low demand, carry out space fleet planning, and the contract expiration date can determine the demand separately on average.

Operational risks can be transferred to customers in the contract (for example, fuel price commitment)

Long-term sales costs account for a relatively small proportion.

Higher entry threshold

This business model can effectively improve the professional level of aviation logistics, so it has been well received by many people in China. At present, China Cargo Airlines established by China Eastern Airlines and China Cargo Airlines established by Air China are among them. At that time, domestic airlines in China had only 1 1 aircraft, accounting for only 2% of FedEx cargo planes, and the level of specialization was still very low.

Mode 3: Fast Network Mode

This mode refers to: providing integrated air-ground combined transport, efficient domestic express service, and providing diversified products with different timeliness and relative prices, including documents, small parcels and heavy goods. Express delivery industry is currently a high-profit industry, which can provide stable cash flow for enterprises. Airlines have unique advantages in the express delivery industry, especially in value-added services such as next-day delivery, scheduled delivery, airport door-to-door or door-to-door service.

The key to the success of this model lies in how to realize the high efficiency of land-air multimodal transport through cooperative operation with postal and express delivery companies. At present, in China, FedEx, civil aviation express and other companies have begun to compete.

Mode 4: Logistics Solution/Outsourcing Business Model

This mode refers to providing logistics solutions for enterprises or providing logistics operation management in the form of outsourcing contracts, including processes, facilities, personnel, information systems, etc. The logistics modules involved can include order planning management, transportation demand management, warehousing and distribution management and reverse logistics management, and their main income sources include logistics outsourcing expenses, logistics management consulting, facility lease/use fees, personnel provision fees, system use fees and system installation fees.

This model requires a higher level of enterprise informatization, and some companies with strong management ability, process integration and information system ability can consciously develop in this direction. But at present, most domestic airlines do not have the ability to adopt this business model. However, whether this business model is adopted or not, aviation logistics enterprises should speed up the construction of logistics information platform, which is one of the basic tasks of aviation logistics services of enterprises.

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