Model scheme of administrative front desk clerk in decoration company

For a receptionist, personal image is undoubtedly very important. Every customer comes to the company for the first time, facing the front desk staff, so the front desk is also the first person to deal with customers, so the image of our company is also conveyed at the first time through the front desk staff. The following is a sample of reference materials for the administrative front desk clerk scheme of the decoration company. Welcome everyone to read for reference.

Decoration company administrative front desk clerk plan mode 1 1, in my daily work, I will do the following:

(1) Assist all departments in the registration, submission and distribution of all kinds of official documents, sort out the documents that are not specifically sorted and put them into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job of sorting out low-value consumables.

(4) Cooperate with superior leaders to assist each department.

(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.

(6) do a good job in the maintenance of office equipment,

(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.

In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.

Two, in the administrative work, I will do the following.

(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.

(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.

(3) Assist the superior leaders of the company to improve various rules and regulations of the company.

Third, to improve my personal quality and professional ability, I will do the following three things:

(1) Actively participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.

(3) Improve the knowledge level through individual independent learning.

I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my platform. I will certainly seize this opportunity to improve my work level and self-cultivation at the same time and realize my value.

Fourth, other work.

(1) Assist in all the work of the Human Resources Department.

(2) Complete other temporary work in a timely, earnest and accurate manner.

Decoration company administrative front desk clerk model scheme 2 1. Enhance personal image

For a receptionist, personal image is undoubtedly very important. Every customer comes to the company for the first time, facing the front desk staff, so the front desk is also the first person to deal with customers, so the image of our company is also conveyed at the first time through the front desk staff. During this month, I paid great attention to my image, kept light makeup and smile every day, and kept high standards in my behavior. I hope I can continue to maintain this enthusiasm in the next days.

Second, improve service quality.

I already have a lot of feelings about the job as a receptionist. I think the most important thing for the front desk staff is to improve their service quality. I think I need to maintain a good service attitude whether I am facing customers who have just come to the company, customers who come to the company again, or customers who come to the company to deal with disputes. Others can often see the service quality of our company from our service attitude. Therefore, the work at the front desk also has a great responsibility. I will continue to improve the service quality in the next March and make a good start for the company's image.

Third, maintain a high degree of rigor.

There are many complicated things at ordinary times, so time is very busy. In the course of a day's work, I must learn to distinguish between priorities, and I must also know how to arrange. So I will make a plan for the next day's work in my mind after work every day, so that the work with rhythm and purpose will be more practical than the work without purpose. Secondly, it is very important to maintain a rigorous work attitude. Sometimes we make mistakes because of carelessness, and carelessness is the lowest mistake in our work. So in any case, I will keep a rigorous and serious attitude to work in the next month.

I have been in the company for several months, and I have made great progress in these months. Month after month, I know that time is ruthless, so I will put more energy into my work, make every day full, and use every time in my position, at least I won't feel wasted in retrospect. I am ready, no matter next month or next year, I can stick to it and go forward bravely.

The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no peculiar smell and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

In _ _ years, we should constantly improve our image, work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, learning etiquette knowledge and public relations in my spare time. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

4 1. Strengthen self-cultivation and improve service quality.

1, responsible for the reception of the front desk service hotline and telephone transfer, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Responsible for drafting and receiving communication, inspection and reports from superior leaders or partners.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively.

5. Have a strong sense of responsibility for work, not afraid of hardship and fatigue, and be able to complete all work efficiently and quickly.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.

2, responsible for the daily maintenance of regional health and green plants.

Third, learn the company's corporate culture and publicize it well.

1. Delivery of internal publications and manuscripts.

2. Early manuscript collection, manuscript collection, editing, printing and publishing, and later publication distribution.

3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.

4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.

Fourth, improve the attendance management system.

Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.

1, preparation and review of personnel attendance sheet.

2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.

3. Going out to handle personal affairs or seeing everything during work. , make detailed records.

4. Detailed records of personal leave, sick leave, business trip and statutory leave.

5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.

5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.

1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.

2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.

3. Record whether employees of all departments are off-duty, on-the-job and dereliction of duty in other positions during working hours.

Six, to assist department leaders and other departments to complete the work.

1. Sign for all kinds of notices, circulars and contact sheets.

2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.

3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.

4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.

5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.

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