Interview outline for recruiting hotel room manager

Hotel Housekeeping Manager Recruitment Guide

job description

Job responsibilities 1, supervise the staff in the jurisdiction to do a good job of welcoming guests and serving in strict accordance with the work specifications and quality requirements;

2. Answer the guest's questions, handle the guest's special requirements and complaints, and try to meet the guest's needs;

3. Deal with the property loss of guests in time and report to relevant departments in time;

4, timely grasp the floor room information, timely notify the relevant departments, to ensure that the room is normal, timely rental;

5. Patrol the floors under its jurisdiction to check the cleanliness of guest rooms and the quality of customer service;

6. Assist the engineering department to inspect, maintain and repair related equipment and facilities;

7, inventory check floor storage and consumption of all kinds of materials;

8, responsible for the hospital cost control, supervision and inspection of property management;

9. Supervise, inspect and assess the work quality of employees in the hospital, reward and punish employees' work performance, and cultivate subordinates with development potential;

10, conduct regular business training and safety knowledge training for employees to improve their quality and service level;

1 1. Complete other tasks assigned by the leaders.

job requirement

1. Age 28-45 years, more than five years of four-star hotel management experience, more than three years of post experience, proficient in the work flow and operating standards of each position in housekeeping department;

2. Good image and temperament.

3. At least as a department manager, he has participated in the whole preparation experience of a four-star hotel and has the experience of preparing for opening.

4. Familiar with customer consumption psychology, pay attention to customer needs, have a good sense of active service and strong complaint handling ability;

5. Be fully responsible for the operation and management of housekeeping department, so as to maximize the efficiency of rooms.

6. Have good communication skills and customer communication skills, advanced innovation consciousness, marketing concept and rich experience in room management.

Work place: xxxxxxx