Instruct doctors to summarize their personal annual work.

Medical guidance is the patient's first impression of the hospital, and its words and deeds, service attitude and work performance directly affect the patient's overall evaluation of the hospital. The following is a summary of the personal annual work of "Guide Doctor". Let's look at it together!

Personal Annual Work Summary of Medical Guidance 1 Medical Guidance Nurse-image ambassador of hospital window, we shoulder the heavy responsibility of how to better and timely guide patients to seek medical treatment. Under the service concept of "people-oriented" and "patient-centered", how can guide nurses apply this concept to their work to better serve patients?

Medical guidance includes consultation, medical guidance, communication and coordination, assistance in rescuing critically ill patients, provision of boiled water, distribution of disposable water cups, examination for patients with mobility difficulties and inpatients, provision of wheelchairs and flatcars free of charge, distribution of various newspapers, health education publicity materials and department profiles; The medical guide desk is also equipped with needle and thread, sphygmomanometer, scissors and other convenient service measures. These things are very inconspicuous, but they can provide great convenience for patients. After working for a long time, some people will disdain the work of guiding doctors, thinking that it has neither technical content nor economic benefits, and it is trivial and futile. Without a strong sense of professionalism and responsibility, the passion of medical guides can easily be spent on ordinary things day after day.

First, a good window image has set an example for nurses in the province.

A good nurse image can give people a kind of spiritual encouragement: when patients enter the outpatient hall, the first contact is us-nurses dressed in purple angels, guiding doctors, neat, decent and dignified clothes, natural and generous manners, civilized language and standardized gestures, which will bring trust to patients, thus generating trust, expectation and security. When patients come to the hospital, they will feel panic and at a loss because of the change of environment. The guiding nurse gives the patient a feeling of affinity, calmness and stability with her good mental outlook, so as to receive guidance and cooperate with the doctor's treatment.

Second, establish new ideas and improve the professional responsibility of medical guides.

1, serving patients well means knowing the hospital environment and related matters. Guiding doctors is the "green card" for patients. When patients come to see a doctor, we are receptionists; Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, it is necessary to be an "encyclopedia" of hospitals that patients can't get into the exam. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of the knowledge, wisdom and communication ability of medical guidance. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients through appropriate speech and extensive knowledge, we win the trust and recognition of patients in a very short time. It builds a bridge between patients and hospitals.

Third, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guidance nurse is responsible for keeping the outpatient environment clean. For example, when seeing patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and jointly create a quiet, orderly and clean medical environment.

In short, "guiding doctors" seems to be a relatively easy job, but it is not easy to become an excellent doctor. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all medical guidance personnel are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the medical guidance work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.

Summary of personal annual medical guidance work: under the correct leadership of hospital leaders and nursing department, the medical guidance department has pushed the medical guidance work to a new level closely around patient-centered and people-oriented. The work of guiding doctors is summarized as follows:

Medical guidance includes consultation, accompanying consultation, sending consultation, communication and coordination, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, examining patients with mobility difficulties and hospitalized patients, providing wheelchairs and bicycles free of charge, and distributing various newspapers, health education publicity materials and department profiles; The medical guide desk is also equipped with convenient service measures such as needle and thread and scissors. These things are very inconspicuous, but if they are done well, they can provide great convenience for patients, make patients feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and destroy the overall service image of the hospital.

After working for a long time, some people will disdain to instruct doctors, thinking that this kind of work has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of guiding doctors can easily be spent on daily chores, and passion is the most valuable service trait. Losing passion in service is like losing one's soul.

First of all, establish new concepts and improve the professional responsibility of medical guides.

1, serving patients well means knowing the hospital environment and related matters. Guiding doctors is the "green card" for patients. When patients come to see a doctor, we are receptionists; Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.

2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of the knowledge, wisdom and communication ability of medical guidance. They should not only be familiar with the environmental characteristics, technology and equipment strength of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients and win the trust and recognition of patients, in a very short time, through our appropriate speech and extensive knowledge, we have built a bridge between patients and hospitals.

Second, through various trainings, the overall quality of medical guides has been improved.

The key to improving service quality lies in the improvement of service personnel's quality, but it will not happen overnight. In particular, what we are facing now is a newly recruited doctor who knows nothing about the hospital and makes her unfamiliar with the environment.

Be familiar with and master certain theoretical knowledge and professional skills, and improve the quality of medical guides by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that medical guides have a high degree of professionalism. Medical guidance is as important as other nursing work, and it is the window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.

Third, the implementation of the new standards has improved the quality and efficiency of medical guidance.

Due to the lack of clear objectives in medical guidance, it is difficult to evaluate the service quality with data and it is also difficult to quantify. So far, there is no institution or course for training medical instructors, and medical guidance training is different from medical nursing knowledge training. In order to improve the work quality and efficiency of medical guide staff, hospital leaders invited teachers from Lixin Company to guide the work, and planned the responsibilities, system, workflow, training plan and assessment standards of medical guide nurses. In order to improve the work enthusiasm of medical guidance, break the state of doing too much and doing too little, doing well and doing poorly, a job incentive plan based on improving job responsibilities and service processes is formulated, which is linked to salary.

Fourth, scientifically manage the outpatient area and create an orderly medical environment.

Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guidance nurse is responsible for keeping the outpatient environment clean. For example, when seeing patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and jointly create a quiet, orderly and clean medical environment.

In short, "guiding doctors" seems to be a relatively easy job, but it is not easy to become an excellent doctor. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all medical guidance personnel are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the medical guidance work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.