Value-added audit method is adopted for quality management system certification.

Value-added audit method is adopted for quality management system certification.

Quality management system is a kind of system, which can be considered to be composed of interrelated processes, each of which has its own function, and the purpose of quality management system is realized through the interaction between processes. The following is the value-added audit method of implementing quality management system certification that I share with you. Welcome to read and browse.

1 the proposition of the problem

More and more organizations have obtained ISO900 1 quality management system certification, or established and implemented management systems according to international standards of quality management systems or similar standards. According to the certification survey conducted by the Central Secretariat of the International Organization for Standardization (ISO) in 2007, by the end of 65438+ in February 2007, a total of 95 1486 organizations in the world had been certified. This is a very encouraging figure, and quite a few organizations around the world have taken the introduction of quality management system as a strategic choice. However, after careful analysis of this set of data, we have to notice a phenomenon, that is, the number of ISO900 1 certification bodies has been greatly reduced year by year.

What causes the number of ISO900 1 certification bodies to decrease obviously year by year? Simple logic can easily assume that most institutions have passed the certification, and fewer and fewer enterprises can pass the certification. However, this is not the case! The reason for the sharp decline in the number of certification bodies is the massive loss of a large number of certification bodies. According to incomplete statistics, at present, the loss of the number of certification institutions in China is almost equal to the increase, and even some certification institutions have less new certification enterprises than the loss of enterprises. This may actually be a signal that more and more institutions doubt what certification can bring to institutions.

2 Research on Value-added Audit of Quality System

There are several reasons why an organization will apply for management system certification: 1) organizational customer requirements; 2) industry association requirements; 3) Management requirements of the organization itself. In the early days, external requirements may be the main reason for organizations to apply for certification. Now, in order to improve the management level, more and more organizations apply for certification. Therefore, institutions choose certification bodies and pay more attention to whether they can bring added value to them.

So-called? Value-added audit? In fact, it is a systematic and regular audit to evaluate and improve the effectiveness of risk management, control and management process, and it is an audit to improve the effectiveness of audit and customer satisfaction. It is embodied in reducing risks, improving the quality assurance of designated products or services, reducing the delivery cost of products or services, shortening the delivery time of products or services and improving the management of resources (personnel, facilities, funds, etc.). ) and policy guidance.

How can a certification body add value to the organization through its auditors?

Through more than ten years' audit practice in domestic certification bodies and dozens of joint audits with European and American auditors such as DNV, SQS, NSAI and UL, as well as the audit practice of well-known enterprises such as Intel, Kodak, ABB and Dell, I think we can start from the following aspects.

2. 1 Establish a correct concept of quality management system integration.

When an organization establishes and implements a quality management system according to ISO900 1, it must fully consider how to use ISO9000 family international standards on the basis of the quality management system to help the organization improve the standardization of management, improve work efficiency, improve efficiency and improve the quality of its own products and work. Such a quality management system is effective for the organization.

On the contrary, if we simply write a few documents that can't reflect the actual work situation of the organization, establish a set of bureaucratic manuals, procedures and records, and only seek ISO9000 certification, such a quality management system will not only increase the management cost of the organization, but also become a common name? Two skins? The phenomenon is meaningless.

Therefore, when auditing an organization, the auditor of a certification body should not simply understand the conformity of the quality management system as establishing and implementing a quality management system that conforms to international standards, but should look at whether an organization has really absorbed {\ \ f756}. And whether the management requirements provided by {\ \ f755556 {\ \ f75555 {} ISO 9001} have been used as a tool to organize management practice and have been effectively implemented, and achieved results.

2.2 Strictly control the access of auditors

The main decision-making power of auditors of foreign certification bodies such as DNV and BSI lies in the certification bodies themselves. For an auditor to be recommended, the certification body first examines the quality that the individual already has, including responsibility, image, language ability, comprehensive management knowledge, management ability, quality management experience, education and so on. As for the auditor's auditing skills, it is basically achieved through the auditor's course education and training and organizational skills training after recruitment. The auditors recruited are all elites with practical grassroots and management experience.

In contrast, domestic certification bodies first look at whether auditors have CCAA national registration qualifications. As long as they have registration qualifications, they will basically use them. If the qualifications of auditors are not determined from the perspective of the organization itself, it will be difficult to select and hire suitable auditors, which will lead to uneven levels and levels of auditors hired.

2.3 Enhance management scientific knowledge and professional knowledge.

By analyzing the human resources composition of domestic certification bodies, it is found that auditors with good management scientific knowledge and professional knowledge account for less than 30% of auditors in most certification bodies, and auditors with grass-roots and management experience account for less than 40% of auditors in most certification bodies.

If auditors only have general audit knowledge, organizations with poor management foundation can easily find a lot of problems in the audit by comparing with the audited quality manuals and procedures? So-called? Non-compliance ; For an organization with a good management foundation, few problems are found; You can hardly find any valuable problems for an organization with a good management foundation.

According to the author's collection in 2007. The investigation and statistics of 80 enterprise certification audit cases issued by these auditors in 2008? Non-compliance Mostly for some? Documentary? 、? Enforcement? Do not match. For example, the problem of file control, the problem of poor file execution, the problem mainly focuses on? 4.2.3 Document control? ,? 5.6 Management review? 、? 6.2 Human resources? 、? 7.2.2 Review of product-related requirements? 、? 7.5. 1 production and service provision control? And then what? 8.2.2 Internal audit? . The questions raised are basically isolated and simple, not systematic.

Want to find something really valuable in the audit? Non-compliance In addition to improving auditors' auditing knowledge and skills, it is more important to improve management scientific knowledge and professional knowledge, so as to better communicate with the audited certification bodies in management and professional aspects, and effectively find some systematic problems and some truly valuable problems in organizational quality management during the auditing process? Non-compliance .

2.4 Fully understand and apply the process methods and systematic methods of management.

Fully understanding the process method and management system method is the key to successfully implement the audit of value-added quality management system. Effectiveness? It requires auditors to provide value-added services when auditing, which is actually the biggest challenge of standard compliance auditing.

Process is the basic unit of quality management system, which includes four basic elements: input, output, activities and resources used. In order to fully understand the establishment and implementation of an effective quality management system, it is necessary to determine, manage, control and improve relevant quality management processes.

Quality management system is a kind of system, which can be considered to be composed of interrelated processes, each of which has its own function, and the purpose of quality management system is realized through the interaction between processes. What processes should we fully understand when auditing a specific quality management system? In what order and relationship should these processes operate? So as to realize the quality policy and objectives and improve the effectiveness and efficiency.

In order to increase the audit value of quality management system, auditors need to look at the management status of an organization from a certain height and break through the management framework of the organization. From both micro and macro perspectives, this paper makes a vertical and horizontal analysis of the organization's operating conditions and problems found, points out the risks and systematic problems existing in the organization management, avoids the isolation and one-sidedness of the problems, and prescribes prescriptions suitable for the organization management, thus adding value to the audit.

2.5 abandon the existing certification audit record mode

Compared with the practice of foreign certification bodies, since 2003, the practice of domestic certification bodies at the certification audit site has fallen into the strange circle of auditors' self-defense. Auditors spend more time recording how they conduct audits and meet the conformity assessment of certification bodies to prove that they have carried out necessary audits according to the audit plan. Do you know that, in the opinion of the audited entity, you are here to pay you to copy the records? It is imperative to abandon the existing audit record mode, otherwise it will do more harm to the original intention of certification.

2.6 Traditional auditing methods? Check? Convert to? Communication?

Before the 2000 edition of ISO900 1 standard appeared, because the standard required auditors not to provide any suggestions to the audited units, if they made suggestions, they would be considered as suspected of consulting, so there was usually an insurmountable communication gap between the early auditors and the audited units. Firewall? Auditors' auditing is similar to black-box operation. The solution to this problem is actually not difficult. By implementing transparent audit, certification and accreditation bodies can make their understanding of standards transparent, not only to auditors, but also to auditees. This will help the auditor to fully communicate with the auditee, if the audit practice can be changed from the traditional? Check? Become? Communication? This process will naturally add value.

3 Conclusion

In order to truly increase the value of quality system audit, certification bodies must establish a new concept of quality system conformity, strictly control auditors, improve management scientific knowledge and professional knowledge, fully understand and apply system methods and process methods, abandon the existing certification audit record mode, and carry out quality management system certification audit with effective communication. In addition, it is also an essential and important link to continuously improve the auditing skills of auditors. Only in this way can the value-added audit of quality management system be realized.

The task of providing value-added certification and audit services for organizations has been placed in front of certification bodies. Whoever can really provide value-added audit services will win and continue to have the certification and audit market.

;