Report from Channel Manager of Telecom Mobile Service

Unconsciously, I have been working in a telecommunications company for 8 years. In June, 5438+0 1 year, I was transferred from West Street Business Hall to East Street Flagship Store to be the duty supervisor (write China, write various official documents, and modify them for free until you are satisfied). In April, because the current manager of Dongjie was transferred to the backstage, I served as the acting manager of Dongjie for 3 months. During these three months, I did my duty and tried to build a flagship store. In July, the branch held an open recruitment for the position of store manager of flagship store. I failed in the competition and was transferred to the business hall of Kongtong Middle Road as the store manager. During my acting as the store manager and serving as the store manager, the performance of my business hall has always been the highest in the business hall in Kongtong District. Through these years' efforts and the care of leaders, I thank China Telecom for giving me the space for learning and development. Although I have made some achievements in my work, there are still many shortcomings. I also thank the leaders for giving me the opportunity to change. The main work and experience of the past year are summarized as follows:

I. Summary of work

This year, I changed from my own position to the overall concept and interests of the company, and always considered the problem from the company's position. My words and deeds represent the overall image of the company. The main task of work is to arrange work, coordinate employees, communicate with customers and solve emergencies. In my job, I face all kinds of customers. I always tell myself and my colleagues to be honest with people and things. Only in this way can customers be satisfied. I always keep in mind that the telecom business hall is the window for telecom enterprises to face customers directly. The work here is a member of the company, dealing directly with customers and directly representing the image of telecommunications. In the post of director of the business hall for nearly a year, I not only saw the seriousness and passion of the front desk staff, but also felt a strong sense of responsibility to make the company my home. We have participated in various trainings for employees in the company's business positions. Although these trainings didn't last long, they were rich in content. Therefore, every employee of telecom can only make contributions to the company by giving full play to his subjective initiative of innovation, paying attention to the dribs and drabs around him and truly exerting himself. I understand that the fighting capacity of the team is invincible. As long as you overcome yourself, you can win life. Only by considering and solving problems from the perspective of the team and improving the cohesion of the team can you improve the overall sales performance.

Monthly/Project New User Development Return Monthly Rent Display Package Annual (RMB) Terminal Sales Wireless Fixed Telephone Sales

Target value completion value gap target value gap target value gap target value gap target value gap target value gap target value gap target value gap

From the clerk to the store manager, although the working environment has not changed, the job functions are completely different. Therefore, as a store manager, I want to understand the significance of every business and activity of the company better than ordinary shop assistants. Better understand the operation of the business hall; Try harder to find ways to improve the work quality of the business hall, and try to find and solve problems.

A big change from shop assistant to manager is from execution to management, so I put forward the following requirements for myself in business hall management:

1. Management of shop assistants (copywriter China, originally writing various official documents). First of all, we must establish our own prestige, which depends on the company system, but it is not entirely determined by the company system, but also depends on the working style of the store manager; Secondly, there must be affinity, and an affinity manager can improve the enthusiasm of sales staff. If prestige is rigid, affinity can be said to be flexible, and combining rigidity with softness will get twice the result with half the effort. Blindly rigid and inflexible will only waste energy and accomplish nothing.

2. Pay attention to the training of sales staff. Teach your own work experience to potential sales staff, and hand over some management work to such sales staff appropriately. This can not only reduce the work pressure of store managers, but also give them more time to think and train sales staff. When the company needs to open a new business hall, there will be suitable candidates to make the new business hall run.

3. If the business hall is compared to a computer, then the salesperson is software. As we all know, software must have strong hardware support to run normally or overclock. Then I need to pay attention to every detail of the business hall to support the powerful operation of the software.

Second, the overall improvement plan of service work

1, weekly service analysis meeting, summarizing the weekly service work, collectively analyzing the problems detected in front desk complaints or front desk service etiquette for a week, and giving rectification opinions. Reward good practices.

2. Conduct service etiquette training once or twice a month, learn the standards of unannounced visits and practice the standing, sitting, walking, squatting and business service etiquette of sales staff every month.

3. Conduct business marketing training and competition in the business hall every quarter to enhance the marketing awareness of sales staff, so that the company can become the first marketer and the first business receiver whenever new business is launched, so that everyone will not fall behind.

Third, the work prospects

1. Continue to unite and mobilize the enthusiasm of all employees under the leadership of the municipal company (copywriter China, original writer of all kinds of official documents), and strive to complete all indicators issued by the company.

It is urgent to develop the potential market. It is our firm confidence to further strengthen the development of various businesses and explore potential markets. We regard the business hall as the development center of the market, provide all-round services and successfully complete various tasks. We should not only grasp the existing channels, markets and customers, but also give full play to the company's policy and resource advantages. Keep abreast of competitors' information trends, react quickly, and be active in multiple departments. We must firmly grasp the potential market and take the main control in our own hands.

3. Strengthen the training and promotion of marketing ability, develop and consolidate the existing market, and increase the proportion of new business income. The promotion of new business should grasp the following three points: (1) Seek the business appeal point from the user's feelings; Through personal experience, convey to users to make users feel fresh, visible and within reach of abstract new services; Be good at taking advantage of the situation to strengthen the promotion effect. Add "relationship marketing" and "family marketing" from point to area.

4. Strengthen the management, service and extension of the business hall, as well as the maintenance of local relations, strengthen market control, and strive for the in-depth development and new breakthrough of the Group's business in order to cope with the upcoming fierce competition. Deepen communication with local relations, further consolidate and develop relations with neighborhood committees, enterprises and institutions, and make full use of the advantages of group V network and village V network. But also lay a good foundation for future development.

5. Strengthen staff training, strengthen the training and application of service awareness, service level and business ability, improve management level, actively explore and innovate, and further enhance various capabilities, especially comprehensive quality and work ability. Strive to build a first-class service team.